SOLICITATION NOTICE
99 -- Delphi Systems Support Services
- Notice Date
- 7/20/2009
- Notice Type
- Presolicitation
- Contracting Office
- Department of Transportation, Federal Aviation Administration (FAA), Mike Monroney Aeronautical CTR, FEDERAL AVIATION ADMINISTRATION, AMQ-310 AMC - Aeronautical Center (Oklahoma City, OK)
- ZIP Code
- 00000
- Solicitation Number
- DTFAAC-09-R-04503
- Response Due
- 7/31/2009
- Archive Date
- 8/15/2009
- Point of Contact
- Randall Bratcher, 405-954-8860<br />
- E-Mail Address
-
randall.bratcher@faa.gov
(randall.bratcher@faa.gov)
- Small Business Set-Aside
- N/A
- Description
- NOTICE OF DECISION TO CONTRACT WITH A SINGLE-SOURCE: The Federal Aviation Administration (FAA), Mike Monroney Aeronautical Center, intends to award a single-source contract to Oracle USA, Inc. The scope of the work is to accomplish troubleshooting and researching the items listed below, developing, testing, and providing solutions and corrections for various functions and processes of the Oracle Federal Financial applications through utilization of the Advanced Customer Services Solution Support Center. These support services shall support the Federal Aviation Administration's (FAA) Enterprise Service Center (ESC) located at the Mike Monroney Aeronautical Center (MMAC), Oklahoma City, Oklahoma. This procurement is considered to be single-source based on the fact that there is no other source that can provide the level of support required for these custom solutions. The components of these customized solution support services to be provided are listed as follows: System Administration assistance Plan for Oracle Program migration Capacity planning Upgrade and implementation planningDatabase administration assistance Performance tuningE-business Suite Business Flow Testing ServiceE-business Suite Business Capacity Baseline Testing ServiceE-business Suite Business Instance Load Profile Testing ServiceBackup and Recovery AssessmentCustomer Orientation/TrainingTelephone contact to Service Manager - ESC expects a dedicated phone number provided to a selected group of ESC expertsOverview of the Environment Configuration GuideCustomer's contact information and software environment information, including objectives and plans for the contract termInitiation of the Joint Contact and Escalation GuideOverview of the Service Delivery Plan (SDP) and the establishment of the initial SDP review scheduleWeb Portal configuration and accessMetalink and other support portal usageService RequestsTechnical Support PoliciesOracle product lifecyclePatch Management and Change Control recommendationThe CEMLI Catalog service Providing advice regarding recovery protocols and utilitiesReviewing recovery scenarios for the current situationUtilizing Oracle recovery tools and proceduresData ExtractionHardware configurationSoftware versions and patch levelsThird party and proprietary customer applicationsEnvironment Configuration GuideGeneric Problem Reproduction, Test Case Creation, and Workaround Assistance Incident AnalysisJoint Contact and Escalation GuideMigration Planning AssessmentOracle Software Configuration AssessmentOracle Software Performance Assessment Oracle Software Knowledge SessionsPatch AssessmentsPatch Strategy ReviewService Delivery Plan and ReviewStandby AssistanceSupport Activity ReviewSupport Configuration Manager SetupWeb Portal Purpose of Announcement: In accordance with the FAA Acquisition Management System (AMS) Policy 3.2.2.4, the purpose of this announcement is to inform industry of the basis of the FAA's decision to contract with a selected source via single-source procedures. All questions pertaining to this announcement should be addressed in writing to the Contracting Officer, Randall L. Bratcher, at e-mail address randall.bratcher@faa.gov, or mailing address FAA, Mike Monroney Aeronautical Center, Aviation, Medical & Training Division (AMQ-310), P.O. Box 25082, Oklahoma City, OK 73125.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOT/FAA/MMACTR/DTFAAC-09-R-04503/listing.html)
- Record
- SN01880843-W 20090722/090720235501-50dcce196fb4a2933f733ea50da81114 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |