SOLICITATION NOTICE
59 -- Birmingham OI&T Field Office Replacement Telecommunications System
- Notice Date
- 8/14/2009
- Notice Type
- Presolicitation
- NAICS
- 517911
— Telecommunications Resellers
- Contracting Office
- Department of Veterans Affairs, VA Technology Acquisition Center, VA Technology Acquisition Center, Department of Veterans Affairs;Technology Acquisition Center;260 Industrial Way West;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- VA-798T-09-RQ-0023
- Archive Date
- 10/13/2009
- Point of Contact
- Carol G NewcombContract Specialist<br />
- E-Mail Address
-
Contract Specialist
(carol.newcomb@va.gov)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Department of Veterans Affairs, Office of Acquisition and Logistics, Technology Acquisition Center has a need for an on-premise, digital/analog/IP voice system as a Voice System (VS) with Voice over Internet Protocol (VoIP). The VS shall encompass all common equipment and peripheral equipment necessary to install a complete digital/analog voice telephone system, including all peripheral devices. The VS will be purchased to satisfy the digital/analog voice requirements of the Department of Veterans Affairs OI&T Field Office in Birmingham, Alabama and shall fully integrate/network LAN/WAN and operate without loss of features or functionality with the Birmingham Field Office. The system architecture may be either centralized or distributed. A distributed system shall be star architecture. Each node shall be capable of processing telephone calls separately if detached from a group of distributed nodes. The VS equipment shall operate in accordance with the manufacturer's commercial specifications and shall be designed and constructed to give a 99.9 Mean Time Between Failure Rate per annum and a VoIP service grade of 99.999 per annum. In order to ensure full integration of the solution with the existing NEC IPX2400 VS systems at Hines and Tuscaloosa OIFOs, quoting vendors are requested to provide an NEC brand name or equal solution. The salient requirements of the or equal solution shall include the following: Utilize and make operational NEC DTerm Series E instruments Network with Hines and Tuscaloosa OI&T Field Offices via Proprietary CCIS/FCCS (Common Channel Interoffice Signaling/Fusion Call Control Signaling) circuits for feature transparency. The proposed replacement system will be digital touch-tone with direct out-dial from any unrestricted station to any central office trunk or FTS access line. Incoming FTS-2001/Networx calls will be able to direct dial all stations. ISDN will be installed to provide data, video and Automatic Number Identification (ANI) applications to the desktop, in conjunction with Open Applications Interface (OAI). This advancement will allow the integration of Computer/Telephony technologies. Telecommunication Management System (TMS) and voice mail/auto attendant will be standard features. All systems associated with the telephone system will have a single point of entry (SPE). All designated restricted stations shall have outside line access through the operator's console. All unrestricted stations will have standard features of call pickup, call transfer, call forwarding, call queuing, consultation hold, callback/ringback, music on hold, station Conferencing, automatic number identification, station-to-station call waiting, and call park. Telephones will have access to station and system speed dialing. The replacement system shall include Voice over Internet Protocol (VoIP) as well as digital instruments in a hybrid configuration. Restricted stations shall have access to outside lines through the operator console. All unrestricted voice stations will have access to all features, CO trunks, tie lines, Federal Telephone Service (FTS-2001/NETWORX)/Networx, toll free numbers, and long distance directory assistance. A minimum of 20 class-of-service (COS) restrictions shall be provided. These restrictions may be applied individually or in combination and be determined by individual telephone number service requirements. The system will provide all station users with a standard feature package. Some features are available on a mutually inclusive basis requiring a class of service selection of which option is applicable for that station. The ability to restrict any of these features on a station-by-station basis shall be provided. The standard features will include the following: Line Hunt Capability, Consultation Hold, Call Transfer, Call Pick-up, Call Forwarding (all calls), Call Forwarding (Busy/DA), Call Queuing, Callback/Ringback, Music on Hold, Station Conferencing, Automatic Number Identification, Station to Station Call Waiting, Station and System Speed Dialing, Call Park, Universal Night Answer Service, Line Load Control, Telecommunications Management System (TMS), Automated Attendant, Voice Mail Service, Automatic Call Distribution, and VOIP. The contractor will be responsible for installation of the VS and for Warranty, Maintenance and Follow-on Services for a period of twelve months after acceptance. Warrancy services shall include a guaranteed 2-hour response time 24 hours by 7 days to all emergency maintenance calls and a 24 hour response time for routine maintenance. Follow on services include moves, adds and changes. The contractor shall provide a dedicated, on-site (40 hour/week) factory trained and certified technician for the warranty period on the type of system/sub-systems to be installed at this VA site who will also be responsible for performing routine/preventative maintenance on the VS and performing moves, adds, changes requested by the VA site during the core hours 8:00 AM to 4:30 PM, Monday through Friday, excluding Federal holidays. A site visit is encouraged. Offerors or quoters are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. Contact the below listed POCs to request a site visit. This is to be a 100 % SERVICE-DISABLED VETERAN-OWNED BUSINESS (SDVOSB) set-aside. Deliverables are to be FOB Destination with Inspection/Acceptance FOB Destination. The NAICS Code for this procurement is 517911 with the corresponding small business size standard of 1500 employees. The solicitation number assigned to this effort is VA-798T-09-RQ-0023 and will be issued on or about 19 August 2009. An award date no later than 30 September 2009 is desired. All responsible sources may submit a proposal which shall be considered by the agency.
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