SOLICITATION NOTICE
99 -- CALL ACCOUNTING SOFTWARE
- Notice Date
- 9/17/2009
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of the Army, National Guard Bureau, 138th FW/LGC, OKLAHOMA AIR NATIONAL GUARD, 4200 N. 93RD EAST AVENUE, TULSA, Oklahoma, 74115-1699
- ZIP Code
- 74115-1699
- Solicitation Number
- F9L3SX9209AC01
- Archive Date
- 10/6/2009
- Point of Contact
- CHARLES R BRITT, Phone: 9188337305
- E-Mail Address
-
CHARLES.BRITT@ANG.AF.MIL
(CHARLES.BRITT@ANG.AF.MIL)
- Small Business Set-Aside
- Total Small Business
- Description
- THE 138TH FIGHTER WING REQUIRES CALL ACCOUNTING SOFTWARE FOR UP TO ONE THOUSAND EXTENSIONS AND ONE YEAR OF CALL ACCOUNTING SOFTWARE MAINTENANCE. SOFTWARE MUST INTERFACE WITH AVAYA SITE ADMINISTRATOR (ASA) SO THAT ADDS, MOVES, AND CHANGES MADE WITHIN AVAYA SITE ADMINISTRATOR ARE REFLECTED IN THE CALL ACCOUNTING SYSTEM. SOFTWARE MUST ALSO HAVE A CONVERSION PROGRAM FOR AVAYA SITE ADMINISTRATOR WHICH CONVERTS ABBREVIATED NAMES FROM ASA INTO THEIR FULL FORM. STANDARD FEATURES MUST INCLUDE CALL ACCOUNTING, INSTANT TOOL FRAUD NOTIFICATION, BROWSER-BASED "DRILL-DOWN" REPORTS, AUTOMATIC DISTRIBUTION OF REPORTS VIA EMAIL / PRINTER / SCREEN, EQUIPMENT INVENTORY, TELEPHONE DIRECTORY, AUTHOMATIC OPERATION AND ONE YEAR OF MAINTENANCE. MAINTENANCE MUST INCLUDE THE ABILITY TO CALL INTO A TECHNICAL SUPPORT DEPARTMENT FOR ASSISTANCE, HAND HOLDING, ANSWERING OF GENERAL QUESTIONS, TRAINING, AND TROUBLE-SHOOTING.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USA/NGB/DAHA34-2/F9L3SX9209AC01/listing.html)
- Place of Performance
- Address: 138 CF/SCXP, TULSA, Oklahoma, 74115, United States
- Zip Code: 74115
- Zip Code: 74115
- Record
- SN01959339-W 20090919/090918000535-60c35b53928f63ba5c3b91f6efbbf77c (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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