SOLICITATION NOTICE
R -- TSA Contact Center (TCC) - RFP Documents - TSA Contact Center (TCC)
- Notice Date
- 12/29/2009
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Department of Homeland Security, Transportation Security Administration, Headquarters TSA, 601 S. 12th Street, TSA-25, 10th Floor, Arlington, Virginia, 20598, United States
- ZIP Code
- 20598
- Solicitation Number
- HSTS02-10-R-OSC005_RFP
- Archive Date
- 2/8/2010
- Point of Contact
- Elena Grigorieva, Phone: 571-227-1794, John Culmer, Phone: 571-227-1537
- E-Mail Address
-
elena.grigorieva@dhs.gov, john.culmer@dhs.gov
(elena.grigorieva@dhs.gov, john.culmer@dhs.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- Request for Proposal HSTS02-10-R-OSC005 Attachment 3 - Wage Determination Instructions Attachment 2 - Past Performance Survey Appendix 2.2 to PWS - Contact Database Functional Requirements (Optional CLIN) Appendix 2.1 to PWS - Standard Operation Procedures (Optional CLIN) Appendix 1.4 to PWS - Ombudsman Customer Satisfaction Survey Requirements Appendix 1.3 to PWS - Contact Database Functional Requirements Appendix 1.2 to PWS - Standard Operating Procedures Appendix 1.1 to PWS - Performance Requirements Summary (PRS) Attachment 1 - Performance Work Statement (PWS) This is a Request for Proposal for TSA Contact Center and associated attachments. RFP includes: RFP # HSTS02-10-R-OSC005 Attachment 1 - Peformance Work Statement (PWS) Appendix 1.1 Performance Requirements Summary (PRS) Appendix 1.2 TCC SOPs Appendix 1.3 TCC TSA Contact Database Functional Requirements Appendix 1.4 Ombudsman Customer Satisfaction Survey Requirements Appendix 2.1 TCC SOPs Appendix 2.2 Functional Requirements TSA Contact database Attachment 2: Past Performance Survey Attachment 3: Wage Determination Instructions Interested parties are required to comply with the RFP instructions.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DHS/TSA/HQTSA/HSTS02-10-R-OSC005_RFP/listing.html)
- Place of Performance
- Address: Contractor's Facility, Continental United States (CONUS) and Washington DC, United States
- Record
- SN02032642-W 20091231/091229234542-00c8d90241f1172189b88addc5cd63a0 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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