MODIFICATION
R -- NIH OLAM Support Services
- Notice Date
- 4/5/2010
- Notice Type
- Modification/Amendment
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, Office of Administration, 6011 Executive Blvd, 5th Floor, Rockville, Maryland, 20852-3804, United States
- ZIP Code
- 20852-3804
- Solicitation Number
- NIHOD2010200
- Archive Date
- 4/30/2010
- Point of Contact
- Sharmaine Gerstel, Phone: 301-594-3744
- E-Mail Address
-
gerstels@mail.nih.gov
(gerstels@mail.nih.gov)
- Small Business Set-Aside
- N/A
- Description
- SOURCES SOUGHT FOR MARKET RESEARCH PURPOSES THIS OPPORTUNITY IS AVAILABLE ONLY TO CONTRACTORS UNDER GENERAL SERVICES ADMINISTRATION, GSA FEDERAL SUPPLY SCHEDULE. Background. The Department of Health and Human Services National Institutes of Health (NIH), Office of Acquisition and Logistics Management (OALM), Office of Logistics and Acquisition Operations (OLAO) is seeking qualified small business concerns, 8(a) small businesses, Woman-owned, small disadvantaged businesses, HUBZone small businesses and Service-disabled Veteran small business concerns with the capabilities to fulfill this requirement. The intended procurement will be classified under North American Industry Classification System (NAICS) code 541611. •a. Purpose and Objectives. The purpose of this requirement is for a wide range of support services, including supply chain management, Lean Six Sigma training and process improvement support, organizational assessment, asset management and program management and advisory support services for OLAO. A Federal Supply Schedule (FSS) solution is being solicited. Contractor Teaming Arrangements (CTAs) are acceptable. Project requirements •3.1 The contractor shall provide program management, project control, and contract administration necessary to manage the contract process so that cost, schedule and quality requirements are tracked, communicated to the COTR or the COTR's designee. The COTR is the OLAO Program Management Branch Chief. •3.2 The contractor shall comply with all applicable federal standards, laws, codes, regulations, policies, and statutes applicable to performance of this contract. •3.3 The contractor shall possess the following knowledge and experience: •(a) Familiarity with supply and property inventory policies. •(b) Understanding of supply management. •(c) Knowledge of property cataloging processes and data. •(d) Knowledge of financial accounting policies and financial tracking systems. •(e) Knowledge of SharePoint, SharePoint Designer, Visio, SPSS, and SAS. •(f) Experience in the design, development, and deployment of Dashboards and related tools. •(g) Experience with succession program management. •(h) Experience with workforce planning and development. •(i) Experience with instructional design, training management, and facilitation. •(j) Experience with business process improvement methodologies. •(k) Experience with organizational diagnosis and intervention techniques. •3.4 The contractor's Project Manager, or an appropriate designee, shall meet weekly with the COTR or the COTR's designee to discuss task areas and any problems ; and, to determine future tasks to be undertaken, meetings to be attended, and persons to be contacted on a weekly basis. The contractor shall record and forward to the COTR or the COTR's designee any risks identified in the meeting, issues discussed in the meeting, the decisions rendered and the action items for each meeting member to address, within 2 working days after each meeting. This will include any risk handling activities and mitigation strategies. •3.5 Attend relevant planning meetings, teleconferences, conferences, and forums as directed by the COTR or the COTR's designee. •3.6 Prepare agendas, minutes, briefings, speeches, papers, letters, manuals, job aids, or other documents at the request of the COTR or the COTR's designee. •3.7 Design, develop, and deploy dashboards and related tools. •3.8 The contractor shall develop and maintain components of task project schedules for tracking the task/sub-tasks specifically identified by the COTR. The contractor shall enter their portion of the task or sub-task project schedule into a database specified by the COTR within 10 days of the start of a new task or sub-task. The contractor shall update the project schedule weekly with percentage of work completed, schedule date changes, or other schedule changes as requested by the COTR. •3.9 The contractor shall prepare monthly status reports. Each status report shall provide the status of each task area that was worked on, or was scheduled to be worked on, during the reporting period. Each status report shall also document any problems encountered and how they were, or will be, resolved. Each report shall also document the contractor's plans for the next reporting period, including expected accomplishments, anticipated problems and projected solutions. The contractor shall deliver status reports by the fifth working day of each month following the first full month of task order performance. •3.10 The contractor will submit a written report on an annual basis detailing the work that has been accomplished. •3.11 The contractor shall perform cataloguing tasks in support of supply chain management and asset management functions. Anticipated period of performance. July 12, 2010 - July 11, 2015 The base period of performance for the contracts will be twelve (12) month base periods with options to renew for four (4) successive twelve (12) month periods. •b. Capability Statement Requirements and Delivery Instructions. In 15 pages or less, interested parties should respond with the following critical information: •1. Based on the task areas specified on the draft performance work statement/statement of work (SOW), provide information on the spectrum of services that your firm has supported over the last three years. List the information for each task area separately. •2. The number of times that your firm has subcontracted out for an expertise within the task areas specified on the draft SOW. If so, what was the expertise you subcontracted for? List each task area separately. •3. Please list the area(s) of subject matter expertise of your facilitators, including but not limited to Leadership, Seven Habits of Highly Effective People, Six Sigma, Lean Thinking, Action Learning, Learning Organizations, Coaching and Mentoring, Team Building, etc. •4. Describe specific tasks your facilitators perform as a part of their facilitation work (i.e. developing meeting agenda, facilitating meetings, recording minutes, resolving conflicts, reaching consensus, providing debriefs, etc.) •5. What is the average lead time you need to identify a facilitator? •6. Please identify your firm's size standard. •7. Comment on potential approach. List each task area separately. •8. Provide a quote for each task area. It is emphasized that this request for information is only intended to be used for market research purposes and as stipulated in FAR 15.201(e), responses to this notice are not considered offers and cannot be accepted by the Government to form a binding contract. Interested companies must also provide information which states the business size, annual receipts (average gross revenue) for the last three (3) fiscal years, and whether or not the firm has been approved as a small business or small disadvantaged business by the SBA under the applicable NAICS code 541611 with the GSA Schedule number and category. Capable firms should provide three (3) copies of capability statements and supporting documentation to the address below by April 15, 2010 by 2:00 PM. No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s)." This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate.. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed. Information provided will be used to assess tradeoffs and alternatives available for the potential requirement and may lead to the development of a solicitation. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. Any solicitation resulting from the analysis of information obtained will be announced to the public in Federal Business Opportunities in accordance with the FAR Part 5. However, responses to this notice will not be considered adequate responses to a solicitation. Submission of Capability Statements : (a) When mailing your capabilities through the U.S. Postal Service use the following address: National Institutes of Health, Office of Logistics and Acquisition Operations, (OLAO), 6011 Executive Blvd., Room 625B, Bethesda, MD 20892. ATTN: Sharmaine Gerstel. (b) When hand delivering, or using a courier service such as: UPS, Federal Express, etc., use the following City, State, and Zip Code: Rockville, MD 20852. Responses by Facsimile (FAX) will not be accepted. Point of Contact: Sharmaine Gerstel, Contract Specialist, Phone: (301) 594-3744 All questions must be addressed to Sharmaine Gerstel at gerstels@mail.nih.gov. PERFORMANCE WORK STATEMENT FOR OFFICE OF LOGISTICS AND ACQUISITION OPERATIONS SUPPORT CONTRACT 1. Introduction and Overview The Department of Health and Human Services, National Institutes of Health (NIH), Office of Acquisition and Logistics Management (OALM), Office of Logistics and Acquisition Operations (OLAO) through this acquisition, intends to award a Firm Fixed Price (FFP), Indefinite Delivery, Indefinite Quantity (IDIQ) contract for a wide range of support services, including supply chain management, Lean Six Sigma training and process improvement support, organizational assessment, asset management and program management and advisory support services for OLAO. A Federal Supply Schedule (FSS) solution is being solicited. Contractor Teaming Arrangements (CTAs) are acceptable. 1.1 Background The NIH mission is to uncover new knowledge that will lead to better health for everyone. NIH accomplishes that mission by: conducting research in its own laboratories; supporting the research of non-Federal scientists in universities, medical schools, hospitals, and research institutions throughout the country and abroad; helping in the training of research investigators; and fostering communication of biomedical information. OALM oversees all acquisition activity at NIH. By procuring both goods and services, OALM maintains and ensures that the Consolidated Operations Acquisition Centers (COAC)s are able to support NIH's core mission as steward of medical and behavioral research for the nation. OALM has an expansive role as the central office responsible for advising NIH's Director and staff on acquisition and logistics activities, contract and grant financial advisory services; in addition to providing guidance to NIH components on acquisition and logistics administration and management; developing policies, providing oversight and managing the operational components in the areas of acquisition and logistics management. OLAO is located within OALM and is NIH's premier central services organization for Acquisition and Logistics Services, which includes Property Management, Inventory (Supply) Management and Transportation Services. OLAO provides quality acquisition and logistics support through the use of innovative contracts, services and products supporting the NIH research community and other federal agencies in an efficient and economical manner. 1.2 Scope of Work This contract is intended to cover a broad range of a support services for OLAO, including supply chain management which includes analysis, marketing and other services as required, in support of supply, property and transportation services. In addition, this contract will provide financial analysis, business solutions, and acquisition lifecycle support, business process improvement and organizational assessment support, communication, outreach and training support, program planning and management services, supply chain management support, asset management products and services, policy development, implementation, and administration services, and system integration services. The following task areas will be supported under this contract: (1) Financial Analysis, Business Solutions, and Acquisition Lifecycle Support, (2) Business Process Improvement and Organizational Assessment Support, (3) Communication and Training, (4) Program Planning and Management Services, (5) Supply Chain Management, (6) Asset Management, (7) Policy development, Implementation, and Administration Services, and (8) System Integration. Examples of the types of tasks included under each area are listed below. The performance work statement/statement of work (SOW) contained herein is intended to outline the general requirement required of vendors. Specific details of task assignments, deliverables, documentation, applicable government/department/industry standards, etc., will be provided within individual task orders. 1.3 Objectives The contractor shall provide expert financial analysis, business solutions, and acquisition lifecycle support, business process improvement and organizational assessment support, communication, outreach and training support, program planning and management services, supply chain management support, asset management products and services, policy development, implementation, and administration services, and system integration services. •1.4 Period of Performance The period of performance shall be one year with four one year options. 1.5 Place of Performance MARYLAND 1.6 Government Furnished Equipment (GFE) The government will provide workspace, telephone service, a personal computer, connectivity to the NIH LAN/WAN and office furnishings to work on-site at NIH. The government will provide supplies and equipment necessary to accomplish the work. All government furnished equipment and software items must be returned to the Government upon completion of this contract. The contractor will maintain signed receipts including description, dates, location, signed approvals and signed receipts. The contractor will provide copies of these receipts at the COTR's request. 1.7 Security Provisions The contractor must have/or be eligible for a security clearance for this effort. The COTR or the COTR's designee will determine the level of security clearance required. If a prospective employee is found to be ineligible for access to Government facilities or information, the COTR or the COTR's designee will advise said contractor who shall not be allowed to continue to work or be assigned to work under this contract. 2. Personnel The contractor shall provide personnel experienced and qualified to perform tasks under the direction of the COTR or the COTR's designee related to accomplishing this statement of work. The contractor shall propose Key personnel. Key personnel shall not be substituted by the contractor during the course of the execution of this task order without prior permission from the COTR or the COTR's designee. The Government reserves the right to review resumes and interview potential staff to verify that potential staff has the skills, experience, and knowledge required for their proposed labor category. Government review of resumes and interviewing of potential staff does not in any way determine employment by the contractor. 3. Requirements •3.12 The contractor shall provide program management, project control, and contract administration necessary to manage the contract process so that cost, schedule and quality requirements are tracked, communicated to the COTR or the COTR's designee. The contractor shall comply with all applicable federal standards, laws, codes, regulations, policies, and statutes applicable to performance of this contract. •3.13 The contractor shall possess the following knowledge and experience: •(l) Familiarity with supply and property inventory policies. •(m) Understanding of supply management. •(n) Knowledge of property cataloging processes and data. •(o) Knowledge of financial accounting policies and financial tracking systems. •(p) Knowledge of SharePoint, SharePoint Designer, Visio, SPSS, and SAS. •(q) Experience in the design, development, and deployment of Dashboards and related tools. •(r) Experience with succession program management. •(s) Experience with workforce planning and development. •(t) Experience with instructional design, training management, and facilitation. •(u) Experience with business process improvement methodologies. •(v) Experience with organizational diagnosis and intervention techniques. •3.14 The contractor's Project Manager, or an appropriate designee, shall meet weekly with the COTR or the COTR's designee to discuss task areas and any problems ; and, to determine future tasks to be undertaken, meetings to be attended, and persons to be contacted on a weekly basis. The contractor shall record and forward to the COTR or the COTR's designee any risks identified in the meeting, issues discussed in the meeting, the decisions rendered and the action items for each meeting member to address, within 2 working days after each meeting. This will include any risk handling activities and mitigation strategies. •3.15 Attend relevant planning meetings, teleconferences, conferences, and forums as directed by the COTR or the COTR's designee. •3.16 Prepare agendas, minutes, briefings, speeches, papers, letters, manuals, job aids, or other documents at the request of the COTR or the COTR's designee. •3.17 Design, develop, and deploy dashboards and related tools. •3.18 The contractor shall develop and maintain components of task project schedules for tracking the task/sub-tasks specifically identified by the COTR. The contractor shall enter their portion of the task or sub-task project schedule into a database specified by the COTR within 10 days of the start of a new task or sub-task. The contractor shall update the project schedule weekly with percentage of work completed, schedule date changes, or other schedule changes as requested by the COTR. •3.19 The contractor shall prepare monthly status reports. Each status report shall provide the status of each task area that was worked on, or was scheduled to be worked on, during the reporting period. Each status report shall also document any problems encountered and how they were, or will be, resolved. Each report shall also document the contractor's plans for the next reporting period, including expected accomplishments, anticipated problems and projected solutions. The contractor shall deliver status reports by the fifth working day of each month following the first full month of task order performance. •3.20 The contractor will submit a written report on an annual basis detailing the work that has been accomplished. •3.21 The contractor shall perform cataloguing tasks in support of supply chain management and asset management functions. 4. Tasks The contractor shall conduct the following tasks: 4.1.1 Financial Analysis, Business Solutions, and Acquisition Lifecycle Support (Task Area 1) The contractor shall use existing NIH Financial systems and data, to conduct in depth financial analyses and make recommendations on financial improvements. The contractor shall provide a full range of acquisition support services at the request of the COTR or the COTR's designee. A non-exhaustive list of examples of the type of work to be performed under this task area is: •(a) Provide financial and inventory management analytics. •(b) Provide support for logistics management activities, including : revenue forecasting, supply/demand analysis, and breakeven analysis. •(c) Work in collaboration with the COTR or the COTR's designee to develop inventory, transportation, property, and other OLAO metrics. •(d) Provide support for traffic management, and data warehousing. •(e) Work in collaboration with the COTR or the COTR's designee to track actual and budgeted costs. •(f) Work in collaboration with the COTR or the COTR's designee to p erform cost allocations. •(g) Work in collaboration with the COTR or the COTR's designee to t rack supply chain activity costs. •(h) Work in collaboration with the COTR or the COTR's designee to identify resource burdens, and determine specific areas for improvement. •(i) Provide cradle to grave acquisition assistance for the full acquisition lifecycle, including pre-solicitation, contract administration and contract closeout support. •4.1.2 Business Process Improvement and Organizational Assessment (Task Area 2) The Contractor shall work in collaboration with the COTR or the COTR's designee to apply business process improvement methodologies, including Lean Six Sigma (LSS), in order to identify opportunities for process improvement initiatives and organizational and cultural change processes. A non-exhaustive list of examples of the type of work to be performed under this task area is: •(a) Work in collaboration with OLAO staff to develop the OLAO Strategic Plan. •(b) Work with the COTR or the COTR's designee to identify, select, and align business process improvement projects to strategic objectives. •(c) Train OLAO personnel in LSS, including Project Sponsor, Executive Awareness, Master Black Belt, Black Belt, Green Belt, and White Belt modules. •(d) Serve on a LLS certification board. •(e) Coach and mentor Master Black Belt, Black Belt, and Green Belt candidates through certification. •(f) Lead selected complex business process improvement efforts, including LSS projects, at the request of the COTR or the COTR's designee. •(g) Conduct post LSS training evaluation and reinforcement projects. •(h) Lead LSS user groups, electronic forums, and brown bag sessions at the request of the COTR or the COTR's designee. •(i) Conduct periodic LSS refresher training at the request of the COTR or the COTR's designee. •4.1.3 Communication and Training (Task Area 3) The Contractor shall provide expert communications, outreach, and training support. Any applicable communication, outreach, and training materials will be provided to the Government in both paper and soft copy. A non-exhaustive list of examples of the type of work to be performed under this task area is: •(a) Work in collaboration with the COTR or the COTR's designee to develop and implement an outreach strategy and plan. •(b) Plan and conduct branding initiatives at the request of the COTR or the COTR's designee. •(c) Work in collaboration with the COTR or the COTR's designee to develop target messages and strategies. •(d) Plan and facilitate work sessions at the request of the COTR or the COTR's designee. •(e) Work in collaboration with the COTR or the COTR's designee to develop training plans and supporting business cases. •(f) Conduct staff training needs assessments and competency identification projects; d esign, develop, and conduct training; design and develop course materials. •(g) Work in collaboration with the COTR or the COTR's designee in the selection of delivery methods (classroom, workplace, and e-learning). •(h) Work in collaboration with the COTR or the COTR's designee to identify low-cost or no-cost training opportunities; plan, develop, and conduct professional development brown bag sessions. •(i) Work in collaboration with the COTR or the COTR's designee to develop training designs, communication plans, implementation plans, and training calendars; conduct training reviews and evaluations. •(j) Work in collaboration with the COTR or the COTR's designee to develop strategy, including prioritized needs based on mission; timeframe/milestones; assessment of the gap between available free training and need. •(k) Work in collaboration with the COTR or the COTR's designee to conduct in depth cost analyses. •(l) Work in collaboration with the COTR or the COTR's designee to develop strategy-based metrics. •4.1.4 Program Planning and Management Services (Task Area 4) The Contractor shall provide program planning and management support at the request of the COTR or the COTR's designee. The Contractor shall also provide performance management, and analytics and studies support. A non-exhaustive list of examples of the type of work to be performed under this task area is: •(a) Provide program planning, development and evaluation services. •(b) Provide workforce planning, resource management, and risk management support. •(c) Work in collaboration with the COTR or the COTR's designee to develop, manage and evaluate the OALM Succession Management Program. •(d) Provide conference and meeting services. •(e) Provide project management support services. •(f) Provide tracking and monitoring support. •(g) Perform coordination activities. •(h) Provide survey services. •4.1.5 Supply Chain Management (Task Area 5) The Contractor shall provide a full range of supply chain management support. A non-exhaustive list of examples of the type of work to be performed under this task area is: •(a) Provide supply chain and transportation management advice and support. •(b) Work in collaboration with the COTR or the COTR's designee to manage supply operations. •(c) Work in collaboration with the COTR or the COTR's designee in integrating supply chain processes including e-commerce, e-business, information technologies, warehousing and distribution channel management to enhance efficiencies and customer value. •(d) Implement a set of integrated supply chain capabilities that support the "Supplier of Choice" strategy. •(e) Work in collaboration with COTR or the COTR's designee to ensure high levels of customer service, appropriate use of capacity, management of obsolete inventory, and integration with other functional areas including inventory management and acquisitions. •(f) Provide support for sourcing and supplier management. •(g) Provide inventory management support. •(h) Provide support for supplier performance monitoring as well as supplier diversity to maintain compliance with NIH acquisition policies. •(i) Design, implement, and execute a formalized sales and operations planning process to efficiently improve demand forecast accuracy, identify organizational 'trade-off' decisions, publish performance indicators and targets, and develop clear policies to guide planning decisions and standardization. •(j) Evaluate, recommend, and implement supporting technologies. •4.1.6 Asset Management (Task Area 6) The Contractor shall work in collaboration with the COTR or the COTR's designee in the management of all aspects of the NIH personal property program. A non-exhaustive list of examples of the type of work to be performed under this task area is: •(a) Work in collaboration with the COTR or the COTR's designee to develop and recommend property policies and procedures. •(b) Work in collaboration with the COTR or the COTR's designee in the resolution of audit reports. •(c) Work in collaboration with the COTR or the COTR's designee to define customer requirements. •(d) Design and develop various goal-based project plans. •(e) Work with the COTR or the COTR's designee to d evelop a strategy to measure customer satisfaction. •(f) Conduct in depth financial analyses. •(g) Conduct various property management studies including qualitative and quantitative studies to assess effectiveness and to identify non-value added operations, interactions, bottlenecks and control strategies. •(h) Work in collaboration with the COTR or the COTR's designee to monitor GPRA goals. •(i) Work in collaboration with the COTR or the COTR's designee in the coordination of decentralized personal property management activities including IC property management evaluations. •(j) Work in collaboration with the COTR or the COTR's designee to conduct NIH logistics Functional Reviews in all areas of property. 4.1.7 Policy Development, Implementation, and Administration (Task Area 7) The contractor shall provide written policy development support at the request of the COTR or the COTR's designee. A non-exhaustive list of examples of the type of work to be performed under this task area is: •(a) Work in collaboration with the COTR or the COTR's designee to identify policy needs, issues, and problems. •(b) Recommend policy actions and assist in policy implementation, administration, and oversight. Policy oversight shall include an evaluative component to ensure that policies accomplish established goals. Policies shall be stated with room for adjustment to fit special circumstances. •(c) Examine existing policies in order to make recommendations for revisions and improvements. •(d) Perform additional policy development tasks at the request of the COTR or the COTR's designee. 5. System Integration Work (Task Area 8) The Contractor shall coordinate with all elements of NIH in order to ensure successful system integration of any new enhancements. The Contractor shall also provide personnel proficient in Oracle to identify system gaps, make recommendations and coordinate fixes as needed. 6. End Results/Deliverables 6.1.1 List of Deliverables by Task For large efforts, deliverables may be divided by subtask. The following table provides a complete listing of the required deliverables by task. The table includes, Task No. and Name, End Result/Deliverable. The tool for creating it, Acceptance Criteria, and Intended Use, as applicable, will be stated in each individual task order. Task End Result/Deliverable Schedule/Milestone 3.3 Risks identified in weekly meetings, issues discussed in the meeting, the decisions rendered and the action items for each meeting member to address. Within 2 working days after each meeting. 3.6 The Contractor shall develop and maintain components of task project schedules for tracking the task/sub-tasks specifically identified by the COTR. The Contractor shall update the project schedule with percentage of work completed, schedule date changes, or other schedule changes as requested by the COTR. Within 10 days of the start of a new task or sub-task. Weekly. 3.7 Status reports. Monthly. 3.8 Detailed accomplishments report. Annually. 4.1.1 To be specified in the task order. To be specified in the task order. 4.1.2 To be specified in the task order. To be specified in the task order. 4.1.3 To be specified in the task order. To be specified in the task order. 4.1.4 To be specified in the task order. To be specified in the task order. 4.1.5 To be specified in the task order. To be specified in the task order. 4.1.6 To be specified in the task order. To be specified in the task order. 4.1.7 To be specified in the task order. To be specified in the task order. 7. Schedules/Milestones The contractor shall maintain a single project schedule from which various project reports shall be produced. The following reports shall be provided: To be specified in each task order. 8. Who Does What When Report For each individual task order, the "Who does what when" report shall be provided by the contractor with the initial submission, and again following negotiations. This report will be used by the Government to assess the adequacy of the resources proposed by the contractor to accomplish the work to be performed under each individual task order. 9. Progress/Compliance The Government requires the following from the contractor in order to monitor progress and ensure compliance: Weekly Status Report Weekly Meetings Monthly Progress Report Project Management Team (PMT) Meetings Program Reviews Outlines and Drafts •· Preparation and dissemination of meeting minutes 10. Transmittal/Delivery/Accessibility The contractor shall provide 2 hard copies of each deliverable and one electronic version. 11 Quality Control and Assurance 11.1 Quality Control. The Contractor will establish a complete quality control program to assure the requirements of the contract are provided as specified. One copy of the Contractor's quality control plan will be provided to the Contracting Officer and Task Order Project Officer as part of the proposal submission. When required an updated copy must be provided to the Contracting Officer and Task Order Project Officer on contract start date and as future changes occur. Failure to provide copy is a violation of the requirements under this contract. The program shall include, but not be limited to, the following: A method for identifying deficiencies in the quality of services performed before the level of performance is unacceptable. 11.2 Quality Assurance. The Government shall monitor the Contractor's performance. The Contracting Officer or his representative can take action (set off deduction, cure letter, etc.) against the Contractor in accordance with FAR, 52.246-4 Inspection of Services-Fixed Price (Aug 1996). 11.3 Performance Evaluation Meetings. The Contractor shall meet with the Quality Assurance Evaluator, COTR, and Contracting Officer or designated representative once during the first month of the task order. Meetings will be as often as necessary thereafter as determined by the Contracting Officer and COTR. A meeting, however, shall be held whenever deficiencies in the quality of services are identified. A mutual effort shall be made to resolve all problems identified. The written minutes of these meetings shall be signed by the Contracting Officer, Contractor, COTR, and Quality Assurance Evaluator. Should the Contractor not concur with the minutes, the Contractor shall state in writing to the Contracting Officer and COTR any areas of nonoccurrence. Performance Metrics PERFORMANCE OBJECTIVES PERFORMANCE WORK STATEMENT PARAGRAPH PERFORMANCE STANDARD Conduct workshops with OLAO staff in order to assist in the development of the OLAO Strategic Plan 4.1.2 Completed within timeframe specified in task order (PWS) Train OLAO staff in LSS 4.1.2 Completed within timeframe specified in task order (PWS) Conduct Gap Analysis 4.1.2 Completed within timeframe specified in task order (PWS) Proper preparation of documentation 4.1.1 thru 4.1.7 Complete, accurate, and timely submission Completes tasks within timeframe specified in task order (PWS) 4.1.1 thru 4.1.7 100% Appropriate quantity and quality of employee and management response 4.1.1 thru 4.1.7 100% Ensures quality control 4.1.1 thru 4.1.7 100% Immediate response to complaints 4.1.1 thru 4.1.7 100% END
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