SOURCES SOUGHT
D -- Engineering Support Services - Information Technology Infrastructure Library (ITIL) Version 3
- Notice Date
- 5/5/2010
- Notice Type
- Sources Sought
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- M68909 MARINE CORPS TACTICAL SYSTEMS SUPPORT ACTIVITY Camp Pendleton, CA
- ZIP Code
- 00000
- Solicitation Number
- M68909010ITIL
- Response Due
- 5/14/2010
- Archive Date
- 7/30/2010
- Point of Contact
- CHRISTINE NGUYEN (760) 763-5498
- E-Mail Address
-
christine.nguyen@usmc.mil
(christine.nguyen@usmc.mil)
- Small Business Set-Aside
- N/A
- Description
- D - Engineering Support Services SOURCES SOUGHT. This is a Request for Information (RFI) from interested sources. Response to this RFI is voluntary and at the contractor's expense. The Government is seeking qualified sources with specific, recent experience and past performance with the Information Technology Infrastructure Library (ITIL) Version 3 processes. NAICS 541512 and size standard $25M applies. The work to be performed is non personal technical support services and deliverable products required by MCTSSA Camp Pendleton, CA, in support of the Information Technology Infrastructure Library (ITIL) Version 3 processes for the Activity, Information Management Infrastructure. The technical support services to be performed may be organized into phases which may include Service Transition, Service Operation and ITIL Implementation. The work includes, but is not limited to develop and deliver the Transition Plan, Change Management Plan, the Service Asset and Configuration Management Plan, Release and Deployment Management Plan, and the Knowledge Management Plan; develop Service Operations to deliver the services to users and customers identified in the Service Level Agreements and to manage the applications, technology and infrastructure that supports delivery of the IT services; develop and deliver the Event Management Process, Incident Management Process, Request Fulfillment Process, Access Management Process, and the Problem Management Process; Integration of ITIL Processes With Remedy ITSM Suite of Products; Desktop Reference Manual. Industry responses to this RFI may determine the Government's acquisition strategy. Responses shall explain in detail: (1) the contractor's specific and unique experience with experience in managing projects in Information Technology Service Management with demonstrated success in Information Technology Infrastructure Library (ITIL) implementations, multiple IT Projects, recruiting and supervising IT project personnel, experience in technical writing, strong analysis and writing skills; with comprehensive knowledge of information systems documentation requirements and technology terminology, experience in Remedy, Microsoft SQL, Business Objects and Microsoft SharePoint. (2) a reference list of related ITIL contracts within the past three (3) years, to include contract number, dollar value, a brief description of services, and points of contact with phone number; (3) information related to the contractor's business size and socioeconomic status; (4) the GSA Federal Supply! Schedule contract number if the contractor has a GSA contract citing the applicable labor mixes that are authorized under the referenced GSA contract or other available Government contact vehicle; (5) a statement as to the capability of providing employees who ossess the necessary skills and abilities. This synopsis is for information and planning purposes only, and it does not constitute a solicitation and should not be construed as a commitment of any kind by the Government to issue a solicitation or award a contract. Interested parties having the required experience and skills to meet all the above requirements are invited to submit a capability statement via Email to Christine Nguyen, Contract Specialist, at christine.nguyen@usmc.mil by May 14, 2010. The reference number is M68909010ITIL
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DON/USMC/M68909/M68909010ITIL/listing.html)
- Place of Performance
- Address: MARINE CORPS BASE, CAMP PENDLETON, CA
- Zip Code: 92055
- Zip Code: 92055
- Record
- SN02141229-W 20100507/100505235237-50435e0f7536f0b5aa1c187b53b06408 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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