PRESOL | 65 | Telephone Answering Service

FBO DAILY ISSUE OF MAY 23, 2010 FBO #3102
SOLICITATION NOTICE

65 -- Telephone Answering Service

Notice Date: 5/21/2010
Notice Type: Combined Synopsis/Solicitation
NAICS: 561421 — Telephone Answering Services
Contracting Office: Medcom Contracting Center North Atlantic, ATTN: MCAA NA Bldg T20, 6900 Georgia Avenue NW, Washington, DC 20307-5000
ZIP Code: 20307-5000
Solicitation Number: W91YTZ-10-R-0061
Response Due: 6/4/2010
Archive Date: 8/3/2010
Point of Contact: Naomi R Mariani, 910-907-6958
E-Mail Address: Medcom Contracting Center North Atlantic
(naomi.ruth.mariani@us.army.mil)
Small Business Set-Aside: Total Small Business
Description: This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This solicitation uses Simplified Acquisition Procedures (SAP) authorized in FAR Subpart 13.5 and is expected to result in an award of one firm-fixed price contract. The resulting award will be on SF 1449, for commercial items. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued. This is solicitation number W91YTZ-10-R-0061 and is a request for quotation (RFQ). This is a 100% Small Business Set-Aside procurement. Womack Army Medical Center, Fort Bragg, North Carolina, 28310, intends to issue a contract with a base year and four corresponding option years for the period of 1 October 2010 through 30 September 2011 for the following: CLIN QTYPRICE TOTAL 000112 MO $______$______ TELEPHONE ANSWERING SERVICE FOR FAMILY PRACTICE. THE MONTHLY AMOUNT IS BASED ON 600 MINUTES. THE INVOICE WILL BE PAID FOR ACTUAL MINUTES USED. CONTRACTOR SHALL PROVIDE TELEPHONE ANSWERING SERVICE TO ALL FORT BRAGG HEALTH CARE BENEFICIARIES AFTER NORMAL DUTY HOURS FROM 11:00 P.M. TO 7:00 A.M. MONDAY THROUGH FRIDAY AND 8:00 P.M. TIL 7:00 A.M. SATURDAY, SUNDAY AND HOLIDAYS. PERIOD OF PERFORMANCE FOR CLINS 0001 THROUGH 0005 IS: 1 OCTOBER 2010 THROUGH 30 SEPTEMBER 2011. CLINQTYPRICETOTAL 000212MO$______$______ FAX/INTERNET SERVICE FOR FAMILY PRACTICE SERVICE. CONTRACTOR SHALL FAX A LIST OF PATIENTS NAMES AND PHONE NUMBERS REQUESTING A CALL BACK FROM THEIR PRIMARY CARE MANAGEMENT SITES TO THE APPROPRIATE DESIGNATED PRIMARY SITE NOT LATER THAN 7:00 A.M. DAILY. CLIN QTYPRICE TOTAL 000312MO$_____$______ ANSWERING SERVICE OVERAGE PROVIDE ADDITIONAL HOURS OF ANSWERING SERVICE FOR 1200 MINUTES MONTHLY. CLIN QTYPRICETOTAL 000412MO$_____$______ TRI-CARE NEXT GENERATION (TNEX) PROVIDE ANSWERING SERVICE FOR TNEX FOR 600 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 000512MO$_____$______ ANSWERING SERVICE TNEX OVERAGE PROVIDE ANSWERING SERVICE FOR TNEX FOR 1300 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 100112 MO $______$______ TELEPHONE ANSWERING SERVICE FOR FAMILY PRACTICE. THE MONTHLY AMOUNT IS BASED ON 600 MINUTES. THE INVOICE WILL BE PAID FOR ACTUAL MINUTES USED. CONTRACTOR SHALL PROVIDE TELEPHONE ANSWERING SERVICE TO ALL FORT BRAGG HEALTH CARE BENEFICIARIES AFTER NORMAL DUTY HOURS FROM 11:00 P.M. TO 7:00 A.M. MONDAY THROUGH FRIDAY AND 8:00 P.M. TIL 7:00 A.M. SATURDAY, SUNDAY AND HOLIDAYS. PERIOD OF PERFORMANCE FOR CLINS 1001 THROUGH 1005 IS: 1 OCTOBER 2011 THROUGH 30 SEPTEMBER 2012. CLINQTYPRICETOTAL 100212MO$______$______ FAX/INTERNET SERVICE FOR FAMILY PRACTICE SERVICE. CONTRACTOR SHALL FAX A LIST OF PATIENTS NAMES AND PHONE NUMBERS REQUESTING A CALL BACK FROM THEIR PRIMARY CARE MANAGEMENT SITES TO THE APPROPRIATE DESIGNATED PRIMARY SITE NOT LATER THAN 7:00 A.M. DAILY. CLIN QTYPRICE TOTAL 100312MO$_____$______ ANSWERING SERVICE OVERAGE PROVIDE ADDITIONAL HOURS OF ANSWERING SERVICE FOR 1200 MINUTES MONTHLY. CLIN QTYPRICETOTAL 100412MO$_____$______ TRI-CARE NEXT GENERATION (TNEX) PROVIDE ANSWERING SERVICE FOR TNEX FOR 600 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 100512MO$_____$______ ANSWERING SERVICE TNEX OVERAGE PROVIDE ANSWERING SERVICE FOR TNEX FOR 1300 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 200112 MO $______$______ TELEPHONE ANSWERING SERVICE FOR FAMILY PRACTICE. THE MONTHLY AMOUNT IS BASED ON 600 MINUTES. THE INVOICE WILL BE PAID FOR ACTUAL MINUTES USED. CONTRACTOR SHALL PROVIDE TELEPHONE ANSWERING SERVICE TO ALL FORT BRAGG HEALTH CARE BENEFICIARIES AFTER NORMAL DUTY HOURS FROM 11:00 P.M. TO 7:00 A.M. MONDAY THROUGH FRIDAY AND 8:00 P.M. TIL 7:00 A.M. SATURDAY, SUNDAY AND HOLIDAYS. PERIOD OF PERFORMANCE FOR CLINS 2001 THROUGH 2005 IS: 1 OCTOBER 2012 THROUGH 30 SEPTEMBER 2013. CLINQTYPRICETOTAL 200212MO$______$______ FAX/INTERNET SERVICE FOR FAMILY PRACTICE SERVICE. CONTRACTOR SHALL FAX A LIST OF PATIENTS NAMES AND PHONE NUMBERS REQUESTING A CALL BACK FROM THEIR PRIMARY CARE MANAGEMENT SITES TO THE APPROPRIATE DESIGNATED PRIMARY SITE NOT LATER TAHTN 7:00 A.M. DAILY. CLIN QTYPRICE TOTAL 200312MO$_____$______ ANSWERING SERVICE OVERAGE PROVIDE ADDITIONAL HOURS OF ANSWERING SERVICE FOR 1200 MINUTES MONTHLY. CLIN QTYPRICETOTAL 200412MO$_____$______ TRI-CARE NEXT GENERATION (TNEX) PROVIDE ANSWERING SERVICE FOR TNEX FOR 600 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 200512MO$_____$______ ANSWERING SERVICE TNEX OVERAGE PROVIDE ANSWERING SERVICE FOR TNEX FOR 1300 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 300112 MO $______$______ TELEPHONE ANSWERING SERVICE FOR FAMILY PRACTICE. THE MONTHLY AMOUNT IS BASED ON 600 MINUTES. THE INVOICE WILL BE PAID FOR ACTUAL MINUTES USED. CONTRACTOR SHALL PROVIDE TELEPHONE ANSWERING SERVICE TO ALL FORT BRAGG HEALTH CARE BENEFICIARIES AFTER NORMAL DUTY HOURS FROM 11:00 P.M. TO 7:00 A.M. MONDAY THROUGH FRIDAY AND 8:00 P.M. TIL 7:00 A.M. SATURDAY, SUNDAY AND HOLIDAYS. PERIOD OF PERFORMANCE FOR CLINS 3001 THROUGH 3005 IS: 1 OCTOBER 2013 THROUGH 30 SEPTEMBER 2014. CLINQTYPRICETOTAL 300212MO$______$______ FAX/INTERNET SERVICE FOR FAMILY PRACTICE SERVICE. CONTRACTOR SHALL FAX A LIST OF PATIENTS NAMES AND PHONE NUMBERS REQUESTING A CALL BACK FROM THEIR PRIMARY CARE MANAGEMENT SITES TO THE APPROPRIATE DESIGNATED PRIMARY SITE NOT LATER TAHTN 7:00 A.M. DAILY. CLIN QTYPRICE TOTAL 300312MO$_____$______ ANSWERING SERVICE OVERAGE PROVIDE ADDITIONAL HOURS OF ANSWERING SERVICE FOR 1200 MINUTES MONTHLY. CLIN QTYPRICETOTAL 300412MO$_____$______ TRI-CARE NEXT GENERATION (TNEX) PROVIDE ANSWERING SERVICE FOR TNEX FOR 600 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 300512MO$_____$______ ANSWERING SERVICE TNEX OVERAGE PROVIDE ANSWERING SERVICE FOR TNEX FOR 1300 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 400112 MO $______$______ TELEPHONE ANSWERING SERVICE FOR FAMILY PRACTICE. THE MONTHLY AMOUNT IS BASED ON 600 MINUTES. THE INVOICE WILL BE PAID FOR ACTUAL MINUTES USED. CONTRACTOR SHALL PROVIDE TELEPHONE ANSWERING SERVICE TO ALL FORT BRAGG HEALTH CARE BENEFICIARIES AFTER NORMAL DUTY HOURS FROM 11:00 P.M. TO 7:00 A.M. MONDAY THROUGH FRIDAY AND 8:00 P.M. TIL 7:00 A.M. SATURDAY, SUNDAY AND HOLIDAYS. PERIOD OF PERFORMANCE FOR CLINS 4001 THROUGH 4005 IS: 1 OCTOBER 2014 THROUGH 30 SEPTEMBER 2015. CLINQTYPRICETOTAL 400212MO$______$______ FAX/INTERNET SERVICE FOR FAMILY PRACTICE SERVICE. CONTRACTOR SHALL FAX A LIST OF PATIENTS NAMES AND PHONE NUMBERS REQUESTING A CALL BACK FROM THEIR PRIMARY CARE MANAGEMENT SITES TO THE APPROPRIATE DESIGNATED PRIMARY SITE NOT LATER THAN 7:00 A.M. DAILY. CLIN QTYPRICE TOTAL 400312MO$_____$______ ANSWERING SERVICE OVERAGE PROVIDE ADDITIONAL HOURS OF ANSWERING SERVICE FOR 1200 MINUTES MONTHLY. CLIN QTYPRICETOTAL 400412MO$_____$______ TRI-CARE NEXT GENERATION (TNEX) PROVIDE ANSWERING SERVICE FOR TNEX FOR 600 MINUTES MONTHLY. CLIN QTYPRICE TOTAL 400512MO$_____$______ ANSWERING SERVICE TNEX OVERAGE PROVIDE ANSWERING SERVICE FOR TNEX FOR 1300 MINUTES MONTHLY. STATEMENT OF WORK 1. Contractor will provide customer friendly telephone service answering service to all Fort Bragg Health Care beneficiaries between the hours of 2000 until 0700 Sunday through Saturday to include Holidays. 1.2All calls will be answered within 30 seconds 1.3Contractor will verify demographics: a. Callers Full Name b. Patients Full Name c. Telephone Number d. Full Address 1.4Contractor is required to e-mail list of information as shown in item 3a through 3d above for those beneficiaries requesting a call back from their primary care management sites for acute appointments or advice to the appropriate designated primary care site NLT 0700 daily. 1.5 There will be no restrictions on Womack Army Medical Center changing the hours for services required. Coordination between the contractor and the Department of Family Medicine Contracting Officer Representative (COR) is essential to avoid any deviances in services. Changes in hours of service may result with little prior notifications as changes in customer demand occur. Womack Army Medical Center will make every attempt to provide at least one hour notification prior to closing if other than time listed in item 1 above. However, there may be times when the one hour notification is not possible and the failure to do so will not affect the requirements or the price of the contract. 1.6A representative of the Contractor is required to meet bi-annually with the COR for information purposes. 1.7The number of call billed will represent only the amount of time the operators spend speaking with the caller. 1.8The Department of Family Medicine will provide an information spreadsheet to the Contractor for purpose of assisting patients who have questions specific to accessing primary care on Fort Bragg. Only small business offers received in response to this solicitation will be considered. Responses will be used to determine whether bonafide competitions exists. If offering an equal item, provide complete technical documentation and specifications to be able to evaluate. The following provisions in their latest editions apply to this solicitations. 1. 52.212-1, Instructions to Offeror-Commercial Items with the addendum that : the offer submitted shall include: (1) proposed prices including catalog price list if available (2) Technical capability to include product literature.; (3) complete d copy of FAR 52.212-3 Offer Representations and Certifications-Commercial items, and (4) Past Performance, minimum of three references for similar scope of work within the last three years, with whom past performance can be verified, to include contact name, telephone number, e-mail address and contract number and dollar value. Offers may submit any other information regarding specific contracts that they deem relevant to the evaluation of their past performance. FAR 52.212-2. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: Technical capability, Price and Past Performance. Technical will be evaluated as either Acceptable or Unacceptable. Definitions are as follows: ACCEPTABLE: To be rated acceptable, the offerors technical proposal must demonstrate it can meet all requirements in the Statement of Work. UNACCEPTABLE: A technical proposal that fails to demonstrate it can meet the one or more requirements of the Statement of Work will be determined unacceptable. Past Performance will evaluated as high risk, medium risk, and low risk with definitions as follows: Unsatisfactory / High Risk Significant doubt exists that the offeror will satisfactorily perform the services on solicitation, base on preponderance of unsatisfactory performance records under the various factor evaluations, or offerors record of unsuccessful past and current contracts performance in fulfilling requirements similar to the size and complexity of the services under solicitation. Verification of past performance shows that offerors have consistently not met work schedules and other obligations, have defaulted on at least one contract within the last three years, or have chronically failed to meet contract terms. Satisfactory/ Moderate Risk Some doubt exists based on instances of record of poor performance, especially in contracts similar to the size and complexity of the services under solicitation. Verification of past performance shows that the offeror meets work schedules and specified services most of the time, meets contract terms without failure or resolves issues immediately, and has not been defaulted on any contract within the past three years. Good / Low Risk Little doubt exists, based on the offerors preponderance of good, if not excellent past and current records of contact performance, especially in large contracts similar to the size and complexity of the services under solicitation. Verification of past performance shows that offeror consistently meets work schedules, provides specified services, meets contract terms without failure, and has not been defaulted on any contract within the past three years. Offeror without technical or insufficient technical information to show that their offer meets the Performance e Work Statement shall not be evaluated for award. The Government reserves the right to award other than low offeror for better technical capability and/or better performance records. The Government intends to evaluate offers and award without discussion. However, the Government reserves the right to conduct discussions if determined to be in its best interest to do so. (2) FAR 52.212-3, Offeror Representations and Certifications; a completed copy of which shall be submitted with the offer. (3) FAR 52.212-4, Contract Terms and Conditions, Key Personnel; and FAR Clauses 52.217-8 (30 days prior to expiration of the contract). (4) FAR 52.217-8, Option to Extend Services (5) FAR 52.217-9, Option to extend the Terms of the Contract (6) FAR 52.232-18, Availability of Funds (7) FAR 52.212-5, Contract terms and Conditions Required to Implement Statues or Executive Orders, specifically, para (b) (15), (16), (17), (18), (19), and (31) (8) DFAR 252.232-7003 (9) FAR 52.252-1: for all referenced clauses/provisions, see web site http://www.arnet.gov/farr or http://web2deskbook.osd.mmil/default.asp (10) FAR 52.222-42, Statement of Equivalent Rates for Federal Hires. Wage Determination No. 2005-2392 Revision 8 dated April 2009 will be in effect. It is now a requirement that all contractors doing business with the Department of Defense is registered with CCR (the website may be accessed on the internet at: www.ccr.gov to register). The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. METHOD OF SUBMISSION OF OFFERS for this solicitation shall be addressed to North Atlantic Contracting Office, Naomi Mariani, email naomi.ruth.mariani@ us.army.mil by Fax (910) 907-9307, NOT LATER THAN June 4th 2010, 2 P.M. EST. For technical questions, Government Point of Contact is Naomi Mariani at naomi.ruth.mariani@us.army.mil. No telephone calls will be responded to.
Web Link: FBO.gov Permalink
(https://www.fbo.gov/spg/USA/MEDCOM/DADA15/W91YTZ-10-R-0061/listing.html)
Place of Performance: Address: Womack Army Medical Center 2817 Reilly Rd Fort Bragg NC; Zip Code: 28310
Record: SN02157060-W 20100523/100521235535-497286b27df5c1b329287635ec269789 (fbodaily.com)
Source: FedBizOpps Link to This Notice
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65 -- Telephone Answering Service