SOLICITATION NOTICE
R -- Customer Satisfaction Survey Services - Combined Synopsis/Solicitation
- Notice Date
- 7/1/2010
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 541618
— Other Management Consulting Services
- Contracting Office
- Department of Education, Federal Student Aid, FSA Acquisitions, Union Center Plaza, RM 91F1, 830 First Street, NE, Washington, District of Columbia, 20202-5405
- ZIP Code
- 20202-5405
- Solicitation Number
- ED-FSA-10-R-0050
- Point of Contact
- Soo Kang, Phone: 202-377-3798, Victor Cairo, Phone: 202-377-3814
- E-Mail Address
-
soo.kang@ed.gov, victor.cairo@ed.gov
(soo.kang@ed.gov, victor.cairo@ed.gov)
- Small Business Set-Aside
- N/A
- Description
- Attachment C Client Reference Form Attachment B Statement of Work - Customer Satisfactioin Survey Services Appendix C DRAFT Project Schedule for FOTW On-line Survey Appendix B Data Transfer Requirements Appendix A Reporting Portal High Level Requirements Attachment A Statement of Work - Task Order 0001 FAFSA on the Web On-line Survey IDIQ Provisions and Clauses SF1449 Instructions to Offerors FSA needs detailed customer service studies to assess satisfaction with its key aid delivery products and services. FSA is a performance-based organization and as specified in its enabling legislation, is mandated to not only improve service, but to develop the necessary metrics to demonstrate and report its progress and performance to Congress, customers, taxpayers and other critical stakeholders. In addition, to leverage budgetary resources, FSA needs to understand and quantify the effect potential improvements may have on downstream satisfaction and other customer outcomes.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/ED/FSA/CA/ED-FSA-10-R-0050/listing.html)
- Record
- SN02194064-W 20100703/100701235155-bf2f86236da7fcb4a33d401688ecb8b0 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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