MODIFICATION
R -- National SHIP Resource Center
- Notice Date
- 2/10/2011
- Notice Type
- Modification/Amendment
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Department of Health and Human Services, Centers for Medicare & Medicaid Services, Office of Acquisition and Grants Management, 7500 Security Blvd., C2-21-15, Baltimore, Maryland, 21244-1850
- ZIP Code
- 21244-1850
- Solicitation Number
- 110713
- Archive Date
- 3/11/2011
- Point of Contact
- Elliott Sloan, Phone: 4438643274
- E-Mail Address
-
elliott.sloan@cms.hhs.gov
(elliott.sloan@cms.hhs.gov)
- Small Business Set-Aside
- N/A
- Description
- National SHIP Resource Center Centers for Medicare & Medicaid Services (CMS) THIS IS NOT A FORMAL REQUEST FOR PROPOSAL (RFP) AND DOES NOT COMMIT THE CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) TO AWARD A CONTRACT NOW OR IN THE FUTURE. A. Introduction This is a SOURCES SOUGHT NOTICE to determine the availability of potential small businesses (e.g., 8(a), service-disabled veteran owned small business, HUBZone small business, small disadvantaged business, veteran-owned small business, and women-owned small business) that are qualified to support CMS in performing a "National SHIP Resource Center" role in support of 54 State Health Insurance Assistance Programs (SHIPs), the SHIP Steering Committee (SHIP representative body), and CMS Office of External Affairs, Division of SHIP Relations (SHIP grant administrator). The State Health Insurance Assistance Program is a state-based program that offers local one-on-one counseling and assistance to people with Medicare and their families. Through CMS funded grants directed to states, SHIPs provide free counseling and assistance via telephone and face-to-face interactive sessions, public education presentations and programs, outreach events, and media activities. CMS funds 54 SHIPs in the 50 states, the District of Columbia, Puerto Rico, Guam, and the Virgin Islands. In FY2010, Congress appropriated $45 million in funding for the SHIP program. The SHIP network is comprised of paid staff, approximately 1,300 local sponsoring organizations, and 12,000 counselors (primarily volunteers). CMS expects SHIPs to provide access to SHIP services to beneficiaries statewide; provide access at the local level; provide access to hard-to-reach populations; have a well-trained workforce (paid and volunteer); provide accurate and timely information to beneficiaries; participate in CMS education and communication activities; and report its activities to CMS through an established CMS data system. In the grant year ending March 31, 2010, SHIPs provided one-on-one counseling to approximately 2 million people. The National SHIP Resource Center will be required to provide services to the SHIP network in the areas of program development and support, information management and communication, program "best practice" identification and dissemination, peer-to-peer program assessment, training, interpretation of data and information for program improvement, administrative support, and conference planning. The National SHIP Resource Center should demonstrate knowledge and experience with the SHIP program or other federally regulated, or non-profit volunteer or community-based consumer education program, similar to the SHIP network in scope and size. The National SHIP Resource Center should demonstrate the ability to draw upon resources to respond to a rapidly changing programmatic environment and have knowledge of the issues associated with the aging network and, the health insurance industry, including Medicare. Please address each of the following tasks, demonstrating your experience in and capacity to provide these tasks: 1. SHIP Program Development and Support, including, but not limited to the following: a. Provide assistance with questions on Medicare policies and practices and other health care and related issues specific to the SHIP program and aging network. b. Solicit and disseminate SHIP-prepared training information and outreach materials in print and electronically that meet federal Section 508 compliance requirements. The ability to provide documents in 508 compliance format is a must for the Resource Center as well. c. Develop high quality program support materials, including unique and innovative counseling, training, and outreach or program strategies and tools. d. Develop innovative forums to facilitate peer-to-peer communication and information sharing. 2. SHIP Special Projects - facilitate intensive training/support opportunities to improve SHIP performance in a specific program area. a. Have experience administering online (web-based) volunteer quality management and improvement tools. b. Demonstrate experience in conducting strategic short-term research projects in support of strategic planning decisions. c. Ability to review and interpret SHIP reported data and translate into program development/improvement plans. d. Have experience developing Volunteer Management training programs. 3. Information Management and Communication with SHIPs, including the following: a. Overall content development and management of the SHIP website (www.shiptalk.org); b. Experience in website design. c. Develop and disseminate a bi-weekly 508 compliant newsletter with National SHIP Resource Center authored content in addition to material gleaned from a national scan of data and information sources. The purpose of the newsletter is to inform SHIPs of items relevant to program needs, system improvements, program promotion, quality improvement and volunteer recognition. d. Have experience in implementing plans to improve subscriptions to a bi-weekly newsletter. 4. Training, including the following: a. Develop and implement a comprehensive SHIP Director training program for new SHIP Directors including the development of materials and identification of essential programmatic resources for SHIP Directors. b. Implement group teleconference and/or webinars for SHIP Volunteer Management. c. Implement teleconference trainings to promote SHIP program development. d. Provide local SHIP training support on the SHIP National Performance Reporting (NPR) system and how NPR data can be used to advance the quality and performance of SHIPs in meeting SHIP programmatic goals. e. Develop training and support manuals for the SHIP website. f. Maintain and evaluate the usefulness of an online SHIP counselor knowledge assessment and certification tool on the www.shiptalk.org website. Build a question bank in an online knowledge assessment tool that SHIPs may use to create counselor exams and provide technical assistance to SHIPs to build online counselor exams, deliver exams to counselors and create and utilize data reports based on the results of those exams. 5. Administrative support to the SHIP Steering Committee a. Coordinate the planning and logistics of the annual face-to-face SHIP Steering Committee meeting, and any other meetings of the SHIP Steering Committee. b. Secure a meeting facility. c. Provide assistance with air line and other travel arrangements as well as lodging arrangements. d. Plan, develop, and disseminate meeting agendas and other documents for the SHIP Steering Committee and its subcommittee meetings, and take meeting minutes. e. Arrange national telephone conference calls. f. Post minutes and other documents for review by the entire SHIP network. 6. Coordinate the materials and logistics for the annual New SHIP Directors' Training and an Annual SHIP Directors' Conference with 300 participants. a. Convene Planning Committee meetings. b. Develop themes, conference tracks and agenda. c. Develop training modules and evaluate effectiveness. d. Coordinate training and conference locations and arrangements. e. Provide the opportunity for registration at trainings and conferences. f. Negotiate facility and conference contracts. 7. Communicate with CMS for policy guidance and approval as required. a. Develop communication channels and feedback loops regarding routine matters, emergency matters and policy matters. 8. Develop and manage budgets based on federal guidelines. a. Demonstrate knowledge and familiarity with federal budget processes. b. Present status reports that highlight accomplishments, current projects, significant upcoming events/meetings, issues for resolution (if any), and changes to SHIP Resource Center personnel. c. Provide budgets that reflect major activities outlined in the status report. A budget report should include a comparison of monthly and cumulative expenditures (budgeted vs. actual expenditures) for the contract year, and an accounting of monthly expenditures separated by major project areas. 9. Must be flexible and adaptable, within contract and budget guidelines. a. The SHIP environment is constantly changing given the dynamics of the health care financing and delivery system; consequently, a priority area of focus may change to meet SHIP and CMS needs. B. Business information to be submitted in the response: 1. DUNS Number 2. Company Name 3. Company Address. 4. Company Point of Contact, phone number and email address 5. Type of company under NAICS, as validated via the Central Contractor Registration (CCR). Additional information on NAICS codes can be found at www.sba.gov. 6. Corporate structure (corporation, LLC, sole proprietorship, partnership, limited liability partnership, professional corporation, etc.); 7. Any potential government contract must be registered on the CCR located at http://www.ccr.gov/index.asp. 8. Current GSA Schedules appropriate to this Sources Sought 9. Point of Contact, phone number and email address of individuals who can verify the demonstrated capabilities identified in the responses. 10. Responders should also include a statement about whether or not they have an approved accounting system. If the responder has an approved accounting system, please provide the certification in which the accounting system was deemed adequate (e.g. the name of the audit agency and audit number). You may submit as an attachment, which will not count towards the overall page limit. C. Teaming Arrangements: All teaming arrangements shall also include the above-cited information and certifications for each entity on the proposed team. Teaming arrangements are encouraged. All capability statements can be submitted via e-mail, facsimile, or regular mail to the point of contact listed below. Responses shall be limited to 15 pages. Responses must be submitted no later than February 24, 2011 Documentation should be sent to: Centers for Medicare & Medicaid Services Attn: Elliott Sloan, Contract Specialist Email: elliott.sloan@cms.hhs.gov Office of Acquisitions and Grants Management Acquisitions and Grants Group Division of Beneficiary Support Contracts Mailstop: C2-21-15
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