DOCUMENT
D -- TAC# 676 - Bed Management System (BMS) - Attachment
- Notice Date
- 6/13/2011
- Notice Type
- Attachment
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of Veterans Affairs;Technology Acquisition Center;260 Industrial Way West;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- VA11811RP00611
- Response Due
- 6/20/2011
- Archive Date
- 6/23/2011
- Point of Contact
- Peter Lewandowski
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Department of Veterans Affairs (VA), Technology Acquisition Center (TAC), located at 260 Industrial Way West, Eatontown, NJ 07724 intends to execute a modification on the basis of other than full and open competition for additional 24/7 Tier II and Tier III help desk support in support of the VA, Office of Information and Technology (OIT), Enhance Veteran Experience and Access to Healthcare (EVEAH) Initiative's Bed Management System (BMS). The TAC intends to execute a modification to the current firm-fixed price contract with SBG Technology Solutions, 2 Brittany Lane, Stafford, VA 22554-7687, a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) pursuant to authority 38 U.S.C. 8127(c), Veterans First Contracting Program and Federal Acquisition Regulation (FAR) 6.302-5, Authorized or required by statute. The solicitation number for this effort was originally VA118-11-RP-0061 and the contract number is VA118-11-P-0013. The total dollar value of the current contract (including options) is $998,391.84 with a period of performance that ends March 29, 2012. Work under this acquisition will be performed at the contractor's facility. The additional 24/7 Tier II and Tier III help desk support consists of the following: Tier II help desk support shall include: resolving Trouble Tickets as assigned; coordinating with the Remedy National Help Desk, Austin Information Technology Center (AITC) and local information technology (IT) staff to maintain/restore system performance; provide in writing inputs to the Monthly Performance Reports utilizing ProPath Templates where applicable; provide system improvement recommendations to improve system performance, tune database and improve the user experience; assign Trouble Tickets to appropriate BMS resources within one (1) hour of receipt of notification that a ticket was created; escalate Tier II Trouble Tickets to Tier III support within one (1) hour of discovery that a resolution cannot be reached by Tier II support; and resolution or closing of Tier II Trouble Tickets within 15 days of receipt of notification or assignment. Tier III help desk support shall include: providing ColdFusion programming, ongoing database break/fix and program code maintenance; perform monitoring, tuning and administration database support; perform monitoring and tune server operation systems for non-AITC servers; install/maintain application patches and updates; provide Monthly Performance Reports, provide recommendations for system improvements; respond to critical Trouble Tickets as assigned; coordinate with the Remedy National Help Desk, AITC and local IT staff to maintain/restore system performance; and make every effort to resolve or close Tier III Trouble Tickets within 48 hours of receipt of notification or assignment. The North American Industrial Classification System (NAICS) code for this effort is 541511. The estimated date of award for this action is June 30, 2011. This is a notice of intent, not a request for proposals. All responsible sources may submit a proposal which shall be considered by the agency. Questions regarding this action may be directed to Peter Lewandowski, Contract Specialist at peter.lewandowski@va.gov or David Nostrant, Contracting Officer at david.nostrant@va.gov.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/e0082240ede6e22d20e75db3f3acae51)
- Document(s)
- Attachment
- File Name: VA118-11-P-0013 0002 VA118-11-P-0013 0002.doc (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=209896&FileName=VA118-11-P-0013-0002001.doc)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=209896&FileName=VA118-11-P-0013-0002001.doc
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA118-11-P-0013 0002 VA118-11-P-0013 0002.doc (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=209896&FileName=VA118-11-P-0013-0002001.doc)
- Record
- SN02470877-W 20110615/110613234209-e0082240ede6e22d20e75db3f3acae51 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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