SOLICITATION NOTICE
70 -- Workers Compensation Claims Management System
- Notice Date
- 8/17/2011
- Notice Type
- Presolicitation
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of Homeland Security, Citizenship & Immigration Services, USCIS Contracting Office, 70 Kimball Avenue, Burlington, Vermont, 05403
- ZIP Code
- 05403
- Solicitation Number
- HSSCCG-11-R-00036
- Point of Contact
- Richard W. March, Phone: 802-872-4197 extension 4437, Kristie K Nestle, Phone: 802-872-4111
- E-Mail Address
-
Richard.W.March@USCIS.DHS.GOV, kristie.nestle@dhs.gov
(Richard.W.March@USCIS.DHS.GOV, kristie.nestle@dhs.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- Presolicitation Notice HSSCCG-11-R-00036 Classification Code: 7030 NAICS: 511210 This is a pre-solicitation notice published in accordance with FAR 5.203 announcing that a solicitation will be published in the Federal Business Opportunity (FedBizOpps) on or about August 24, 2011 for Workers Compensation Claims Management System software and services for the U.S. Citizenship & Immigration Services, Office of Human Capital and Training (HCT). The Office of Human Capital and Training (HCT) provides oversight and management for the overall USCIS Workers' Compensation Program. Currently, the HQs' Program Manager is responsible for the oversight of approximately 100 collateral duty employees serving in the capacity as the Workers' Compensation Program (WCP) Coordinators in HQ and field locations. The WCP Coordinators through the guidance of the Program Manager are responsible for ensuring timely filing, processing and payment of claims for injured employee's as well as case management of injured workers claims. Currently, the processing, analyzing, compiling and generating of reports is performed manually and there is no mechanism in place to conduct effective case management. The collection and compilation of claim data in order to generate a report for the Department of Homeland Security and USCIS Senior Management Official's annual reporting requirements is not easily accessible or obtainable for WCP personnel. Without real-time data, USCIS is unable to effectively identify and track trends to make an analysis of workplace injuries and illnesses. USCIS requires a software package to track and manage all stages of the workers compensation program claims process. The WC application must have the capability to accommodate at least 50 concurrent users. (This figure was derived based upon a 4 to 1 ratio of a total of 102 WCP Personnel). Designated USCIS WCP personnel, supervisors, and injured employees will be the primary users of this system. The software application must have the capability to submit and receive claim data to the Department of Labor and interface with the National Finance Center Payroll and Processing Center. The software shall contain a web-based case management system and a case management feature that will allow worker compensation personnel access to real-time injury/illness claim data specific to their location. Detailed system requirements for the USCIS WC claims management system are found in Attachment A. Vendor's solution shall meet all of the requirements defined in Attachment A. The application will be a vendor hosted solution and will use Oracle or SQL as its database source. Also, required will be software maintenance, installation support, technical support, system administration manuals, user manuals, training for functional users and administrative users. This acquisition will be a total small business set-aside. The acquisition is expected to result in one contract. The contract will be awarded for a 12-month base performance period with four 12-month option periods. This notice is not a request for proposals and in no way obligates the Government to award any contract. All questions concerning this competition must be directed in writing via email to Richard.W.March@uscis.dhs.gov No questions or inquiries will be accepted by telephone. The distribution of the resulting solicitation will be accomplished solely through FedBizOpps. Hard copies of the solicitation documents will not be available, therefore, no written, telephone, or facsimile requests for the document will be accepted. All future information about this acquisition, including the solicitation and any amendments, will be distributed solely through FedBizOpps. Attachment A The following table is a list of USCIS requirements. Requirement number General Requirements 1* Meets the functional requirements for the administration of the USCIS Workers' Compensation Program - i.e., tracking and reporting on workers' compensation claims 2* Meets the functional requirements for the reporting of workers' compensation claims 3* Software upgrades required to remain in compliance with changing USCIS reporting requirements are covered under annual maintenance agreement 4* Provides a user-friendly interface 5* Provides a broad range of data entry/manipulation capabilities for inputting, processing, tracking, managing, and reporting on workers' compensation claims 6* Provides thin-client, web-based access from standard web browsers (Internet Explorer 5.0 or higher and/or Netscape 7 or higher) 7* Offers external hosting at a secure site 8* Annual maintenance agreement includes Help Desk access during regular business hours 9* Runs under Windows 2000 (or higher) operating system 10 Provides for remote access on a 24/7 basis 11* Provides support for data import and export in multiple formats 12* Utilizes business rules that are compliant with USCIS guidance 13* Compliant with Section 508 14 Provides the ability to adapt/modify business rules for the completion of claim activities 15* Provides tracking/reporting capability for the entire USCIS Workers' Compensation Program 16* Architecture supports development of an Interface with other key HR systems 17 Provides easily interpretable system edits/warnings 18 Provides a user knowledge base and/or on-line tutorials to facilitate training 19 Provides drop-down menus and data validation routines to improve data accuracy 20 Provides the capability to add options for status (pending, closed, archived) 21 Supports electronic signature and authentication 22 Capable of forms management, including development and printing System Operations and Maintenance 23 Proactive error notification for system down-time and scheduled maintenance 24 Time-stamped audit trail of all actions 25 Provides a standard set of internal reports 26 System upgrades (troubleshoot, upgrades, patches, etc.) provided on a timely basis 27 Ease of modifications/enhancements 28* Available for timely deployment 29 Archiving functionality, including auto-archiving capability 30 Systems maintenance can be performed with minimal disruption in productivity System Administration and Performance 31* Concurrent user access for a minimum of 50 users 32 Minimal system performance degradation during periods of peak load 33 Role-based system and data access 34 Supports de-activation and re-activation of user accounts and roles 35 Supports creation of multiple user views 36 Provides full system administration functionality (i.e., establishment of user profiles and access) Routing and e-Mail Management 37 Capability to attach and route documents (e.g., word processing, spreadsheets), system comments, etc., as a work-flow based process 38 Routing date feature (manually and automatic) 39 Capability to send e-mail notices automatically as a work-flow process 40 Ability to e-mail all or part of a claim record to a selected individual or group, including "automatic" notifications 41 Capability to escalate issues using business rules 42* Capability to export standard letters to multiple file formats including.wpd,.doc and.pdf User Functionality 43 Supports on-screen searching/editing using claimant selection criteria such as: claim #, SSN, last name, location, etc. 44 Capability to view and print search results, including advanced search functionality 45* Generates/maintains a unique claim number designed to USCIS specifications 46 Prevents claims from being deleted by flagging designated case as being "cancelled" 47 Capability to re-activate a cancelled case 48 Capability to archive/un-archive records for claims management and reporting 49* Capability to create correspondence (routing slip, memo, notepad) 50 Allows punctuation marks in comments 51 Capability to print database records Queries/Reports 52* Capability to generate both standard ("canned") and ad hoc ("custom") reports 53 Provides extensive system reporting and auditing logs (i.e., access logs, system usage, etc.) 54 Generates reports that are easy to read and well organized 55 Capability to save and share queries for re-use 56 Capability to generate reports based upon both archival and current data 57 Capability to conduct statistical analysis of data 58 Capability to report on performance metrics 59 Filters report access by user role and permissions Forms 60 Capability to create "custom" forms 61 Capability to use "auto-fill" feature to populate forms 62 Capability to incorporate graphics (e.g., USCIS logo) onto templates, forms, etc. * More important
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DHS/BC/ACB/HSSCCG-11-R-00036/listing.html)
- Place of Performance
- Address: Contractor Facility and at USCIS locations, United States
- Record
- SN02539259-W 20110819/110818000658-da927dab6a0877a5dd49b4660097b4b6 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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