SPECIAL NOTICE
58 -- Workforce Optimization and Total Recording Software and associated applications
- Notice Date
- 8/22/2011
- Notice Type
- Special Notice
- NAICS
- 517911
— Telecommunications Resellers
- Contracting Office
- Department of Commerce, U. S. Census Bureau, Acquisition Division, 1201 East 10th Street, Jeffersonville, Indiana, 47130
- ZIP Code
- 47130
- Solicitation Number
- 51-SO-BC-11-00073
- Point of Contact
- Kathy M. Tavares, Phone: 8122183351, Thomas M. Sherman, Phone: (812) 218-3351
- E-Mail Address
-
kathy.m.tavares@census.gov, thomas.m.sherman@census.gov
(kathy.m.tavares@census.gov, thomas.m.sherman@census.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- In accordance with the Federal Acquisition Regulations (FAR) part 8.02(a)(1) Priorities for use of Government supply sources, the U.S. Census Bureau intends to award on a noncompetitive basis an agreement with American Telecom Soultions, to supply Workforce Optimization and Total Recording, ACD Connector, Real-Time Adherence Connector and Maintenance Enhanced Program for Direct Customers. American Telecom Solutions is uniquely qualified to provide the call centers with a fully integrated outbound optimized work management and 100% interaction recording suite. The U. S. Census Bureau has determined that American Telecom Solutions, is the only known source with the knowledge and experience needed to integrate this unique outbound algorithm needed to aligning agents with optimized right party connects and therefore provides the functionality that is accurate and robust enough to support the Census Bureau call center requirements. The intent of this synopsis is for information purposes only and is not a request for competitive proposals. No solicitations will be issued. Information received regarding this announcement will only be considered solely for the purpose of conducting competitive procurements in the future. Inquiries may be addressed to Kathy Tavares, Purchasing Agent, email: Kathy.m.tavares@census.gov Solicitation # 51-SO-BC-11-00073 Line Item #0001 Quantity - 550 Software License NICE Workforce Optimization and Total Recording Software Part #NICE-SMC-WFO-S Line Item #0002 Quantity - 1 Each NICE ACD Connector Application Part #NICE-WFM-ACD Line Item #003 Quantity - 1 Each NICE RealTime Adherence Connector Application Part #NICE-WFM-RTAC Line Item #004 Quantity - 1 Job NICE SW Maintenance Enhanced Program for Direct Customers Includes Installation and first year Maintenance Coverage Option Year 2 Maintenance Option Year 3 Maintenance Part #PS-MNT-ENH-DIR-SW
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/CB/JeffersonvilleIN/51-SO-BC-11-00073/listing.html)
- Place of Performance
- Address: 1201 East 10th Street, Jeffersonville, IN, 1125 Opal Court, Hagerstown, MD, 201 N. Bonita Ave., Tucson, AZ, United States
- Record
- SN02544490-W 20110824/110822235645-017c6bf360d55fd733b7ac2687e7eb03 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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