SPECIAL NOTICE
D -- Addendum to add Maintenance Services to AG-31ME-C-10-0016 - JOFOC
- Notice Date
- 9/14/2011
- Notice Type
- Special Notice
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of Agriculture, Rural Development, Procurement Management Division, 1400 Independence Ave., S.W., Mail Stop 0741, Washington, District of Columbia, 20250
- ZIP Code
- 20250
- Solicitation Number
- AG-31ME-C-10-0016
- Archive Date
- 10/5/2011
- Point of Contact
- Aleseia Saunders, Phone: 2026920354
- E-Mail Address
-
aleseia.saunders@wdc.usda.gov
(aleseia.saunders@wdc.usda.gov)
- Small Business Set-Aside
- N/A
- Description
- Justification for Other than Full and Open Competition This is a SPECIAL NOTICE to add additional services to existing contract AG-31ME-C-10-0016. Rural Development seeks to add Software licenses, maintenance, and upgrade support services to the existing IDIQ, Firm-Fixed Sole Source Contract (AG-31ME-C-10-0016). The anticipated award date is September 27, 2011. The Period of Performance will coincide with the existing contract's Period of Performance. SCOPE OF SOFTWARE LICENSES, MAINTENANCE, AND UPGRADE SUPPORT SERVICES Section 2: Description of Services Technical and Operational Support Services provided under this contract will include technical and operational support in a variety of technical areas. Maintenance will include all direct and indirect cost, such as software, labor, material, travel, etc.). Services include, but not limited to: A. Licenses and Upgrades. Obtain and provide (no less than annually) all upgrades. The baseline price reflects an annual delivery of code. Code delivered to Rural Development shall include all LoanServ and UniFi software released to license clients by May 1 of the subsequent year. Due to the current AMAS Retirement initiative, the annual upgrades for LoanServ for 2011 and 2012 will be included in the software scheduled to be delivered in August 2012. Subsequent years will require the delivery of annual upgrades by May 1. Annual dues for the User Group will be included in the licenses cost for LoanServ that allow two (2) Government attendees to participate in the Client Conferences without paying registration fees. B. Software. Obtain and provide annual licensing of UniFi and LoanServ software required by UniFi and LoanServ systems. The software licensing shall be provided for the base year of the contract and each option year exercised by the Government. C. Hardware Changes. Notify the COTR of problems that require hardware changes. D. Hazard Electronic Data Interchange (EDI) Interfaces. Provide and maintain transmission services between Rural Development and the following hazard insurance carriers: 1. Allstate 2. Farmers 3. State Farm 4. Travelers 5. American Family Insurance 6. Nationwide E. Unscheduled/Emergency Software updates/maintenance. Services include unforeseen support upgrades to operating systems required by NITC, new versions of vendor software, unscheduled software upgrades to support such needs as disaster funding, and emergency software modifications as dictated by legislature or our user community. Priority of these efforts will be determined by the Rural Development project managers through the COTR. Authorization will be provided by the COTR. F. Meetings: 1. Post-award Meeting. Participate in a post-award meeting with COTR and/or other designated Agency staff. This meeting shall serve as contract "kickoff" and strategic planning session to discuss contract operations and administration topics. 2. Monthly Status Meeting. Attend monthly status meetings with COR and/or other designated Agency staff. These meetings shall serve as a progress and planning sessions. 3. Performance Evaluation Meeting. Attend a meeting with COTR and/or Contracting Officer (CO) at least annually to discuss performance evaluations. If unsatisfactory performance exist, attend meetings as directed by the COR/CO. The CO/Contracting Specialist may require the Contractor's Program or Project Manager to meet with Government procurement officials and other Government personnel as necessary. The Contractor may request a meeting with the CO/Contracting Specialist whenever the Contractor's technical or administrative personnel believe such a meeting is necessary. The Contractor shall prepare and provide written minutes of any such meetings to the CO/Contracting Specialist for signature by the CO or COR. If the CO/COR does not concur with any portion of the minutes, notice of such non-concurrence will be provided to the Contractor's Program or Project Manager. The Contractor shall acknowledge or resolve all disputes and resubmit the minutes to the CO or COR. 4. Wrap-Up Meeting. Attend a meeting with COR and/or other designated Agency staff at the completion of the contract. The meeting shall focus on accomplishment of contract close-out requirements. G. Technical Support. Provide telephone and electronic access for problem resolution support. The UniFi standard support price includes 24/5 problem resolution support from 6 a.m. Eastern Time Monday through 5:59 a.m. Eastern Time Saturday, Federal holidays excluded. UniFi support also includes code updates to production and 24-hour monitoring support for moving release-code updates to production, and "as-available" support to provide advice and expertise during extreme hardware or software emergencies. This support will be accomplished through the full-time assignment of a Systems Analyst and an Application Programmer under the direct supervision of a Fiserv Project Manager. The LoanServ standard support price includes 24/5 problem resolution support from 6:00 a.m. Eastern Time Monday through 5:59 a.m. Eastern Time Saturday, Federal holidays excluded. LoanServ support also includes code updates and 24-hour monitoring support for moving release-code updates to production, and "as-available" support to provide advice and expertise during extreme hardware or software emergencies. This support will be accomplished through the full-time assignment of three Systems Analysts and three Application Programmers under the direct supervision of a Fiserv Project Manager. Hazard Insurance EDI support includes 24/5 problem resolution support from 6:00 a.m. Eastern Time Monday through 5:59 a.m. Eastern Time Saturday, Federal holidays excluded. Contractor will also supply "as available" support of advice and expertise during extreme hardware or software emergencies. Contractor will provide a dedicated team to support Rural Development systems. Dedicated team will consist of one (1) Program Manager, four (4) System Analysts; and four (4) Systems Programmers. The UniFi team will consist of one (1) System Analyst and one (1) Systems Programmer. The LoanServ team will consist of three (3) Systems Analysts and three (3) Systems Programmers. Both of these teams will be managed by one (1) Program Manager. When the dedicated team is not providing support to production issues, upgrades, or enhancements, the Rural Development Project Manager and COTR will prioritize maintenance requests (i.e., staff effort less than 160 hours) for the dedicated Rural Development team to support. H. Performance Requirements Summary (PRS) and Quality Assurance Surveillance Plan (QASP). The PRS and QASP describe the performance indicators, performance standards, acceptable quality levels, surveillance method, and deductions for this contract. I. General Procedures. The Contracting Officer/Ordering Officer will provide the Contractor a detailed scope of work. The Contractor shall provide (1) proposed labor disciplines, (2) proposed number of labor hours per discipline, and (3) description of materials, equipment, and General and Administrative. Once a bilateral agreement is reached, the final cost will be a Firm-Fixed-Price task order. Occasionally, a labor hour or time and material task order may be issued. M. Types of Services (but not limited to): (1) Modification of the loan origination and servicing systems software, as required, for compatibility with upgraded versions of other software products used in the loan origination and servicing processes by Rural Development. (2) Modification of the loan origination and servicing systems to incorporate regulatory changes and upgrades needed by the users to meet their servicing requirements. (3) Preparation of user, operations, and maintenance documentation for all software modifications delivered under this contract. The documentation must be complete and accurate. (4) Training and consultation on software upgrades and the technical and operating environments. (5) Testing software deliverables and certify full compliancy with the business design requirements prior to delivery to Rural Development. (6) Making software changes/modifications that are deemed necessary by the Agency as a result of tests that fail to meet established design criteria. (7) Modifications to the software shall be integrated into the core system and not be deemed local modifications. (8) Software upgrades delivered under this contract will include source code and detail documentation and will become the property of the Agency. (9) Provide all software changes needed to address new requirements for calendar year-end reporting as specified by the U.S Department of Treasury and the Internal Revenue Service. Software modifications required to support the year-end processes can include additional data, revised file layouts, and formatting changes for Standard Forms 1098 and 1099, as well as other specifications mandated by the regulatory entities. All software modifications must be incorporated into the core system upon COTR acceptance of the software. The requirements for year-end modifications are normally available on or about September 15. (10) Any system changes required by the Agency. (11) Deliver Detailed Business Design Document in electronic format defining business requirements and design of software solution. (12) Deliver Systems Test Scripts/Criteria, Test Outputs, Software Code, Systems Documentation, Operations Documentation, and User Documentation. (13) At the Agency's discretion, the contractor may be requested to provide additional Subject Matter Expert services. These services shall be related to development of projects, performance of analysis, follow-up discussions, directive drafting assistance, etc. (14) Provide hosting services for the Fiserv applications, including conversion. LoanServ is currently hosted by NITC in Kansas City, Missouri. (15) Provide support in the following general areas: change/release/configuration management; compliance enforcement; end-user and mid-range technical support, data base administration, data management, and business intelligence support. Section 3: Security MEMORANDUM OF UNDERSTANDING (MOU)/INTERCONNECTION SECURITY AGREEMENT (ISA) If there will be an interconnection between the two systems, then an appropriate interconnection service agreement will be completed before the exchange of data. An annual review of the interconnection MOU and/or ISA will be conducted by both party's of the security controls for the interconnection or whenever a significant change occurs to ensure they are operating properly and are providing appropriate levels of protection. Documentation of the completion of the review is required. Any amendments to the interconnection service agreement will be coordinated through the appropriate approval authorities for each organization.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USDA/RD/PMD/AG-31ME-C-10-0016/listing.html)
- Place of Performance
- Address: 4300 Goodfellow Blvd, Bldg 104, St Louis, Missouri, 63120, United States
- Zip Code: 63120
- Zip Code: 63120
- Record
- SN02577199-W 20110916/110915001202-bb7d55649d6d86bd13b8c5fab85c6471 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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