Loren Data's SAM Daily™

FBO DAILY ISSUE OF NOVEMBER 11, 2011 FBO #3639
DOCUMENT

99 -- SANITATION SERVICES - Attachment

Notice Date

11/9/2011
 

Notice Type

Attachment
 

NAICS

562212 — Solid Waste Landfill
 

Contracting Office

Department of Veterans Affairs;VISN 9 ASC (90C);1639 Medical Center Parkway, Suite 400;Murfreesboro TN 37129
 

ZIP Code

37129
 

Solicitation Number

VA24911RQ0695
 

Response Due

11/18/2011
 

Archive Date

12/3/2011
 

Point of Contact

Monica Kinderknecht, Contract Specialist
 

Small Business Set-Aside

N/A
 

Description

DESCRIPTION: This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. Solicitation #VA-249-11-RQ-0695 is issued as a Request for Quotation (RFQ). This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2005-53. Only emailed requests received directly from the requester are acceptable. The contracting by negotiation acquisition procedures of FAR Part 15 will be used in conjunction with commercial items procedures of FAR Part 12. NAICS code is 562212, size standard is $12.5 mil. This requirement is for full and open competition; however, the following order of preference in accordance with VAAR 819.7004 will be considered: In determining the acquisition strategy applicable to an acquisition, the contracting officer shall consider, in the following order of priority, contracting preferences that ensure contracts will be awarded: (a) To SDVOSBs; (b) To VOSB, including but not limited to SDVOSBs; (c) Pursuant to- (1) Section 8(a) of the Small Business Act (15 U.S.C. 637(a)); or (2) The Historically-Underutilized Business Zone (HUBZone) Program (15 U.S.C. 657a); and (d) Pursuant to any other small business contracting preference. REQUIREMENTS: The US Department of Veterans Affairs, Veterans Administration Medical Center (VAMC) - 1030 Jefferson Avenue, Memphis, Tennessee 38104 is requesting quotes for pricing of Sanitation Services/Waste Removal for three (3) locations with one (1) Base Year and three (3) Option Years. The Contract shall include the following provisions in accordance with the Statement of Work (SOW). PRICING: Offeror shall provide quotes in accordance with the above mentioned requirements for a Base Year and three (3) Option years on the following line items: 1)Service Contract Base Year - Period of Performance October 1, 2011 - September 30, 2012 2)Service Contract Option Year 1 - Period of Performance October 1, 2012 - September 30, 2013 3)Service Contract Option Year 2 - Period of Performance October 1, 2013 - September 30, 2014 4)Service Contract Option Year 3 - Period of Performance October 1, 2014 - September 30, 2015 This combined synopsis lists one or more clauses by reference with the same force and effect as if they were given in full text (FAR 52.252-2). The provisions at FAR 52.212-1, Instructions to Offerors-Commercial Items, apply to this acquisition with the following addendum to the provisions of the standard provisions. EVALUATION PROCEDURES: Offerors are responsible for providing a proposal inclusive of accurate and complete information for evaluation. (Failure to do so may rule the proposed unacceptable.) The Government will perform a best value/trade off selection. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer, conforming to the solicitation; will be the most advantageous to the Government in accordance with the requirement. Only those offerors determined to be in compliance with the requirements as stated in this solicitation will be considered for award. Non-conformance with this requirement may result in offeror's quote being determined unacceptable. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation. Late offers - Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is late and will not be considered. Provision at 52.212-2 -- Evaluation -- Commercial Items. (Jan 1999) The Government intends to award a Firm Fixed Price Contract with a one-year Base Period and four (4), one-year Options to the offeror whose proposal the Government determines is the most advantageous (i.e. "Best Value"), price and other factors considered. All evaluation factors other than cost or price, when combined, are significantly more important than cost or price. The government will use the tradeoff process in making its best value award decision. This process will permit the Government to make tradeoffs among price and non price factors which allows the Government to make award to other than the lowest priced proposal. However, price may become the deciding factor for award of the contract should the government determine that non-price factors between proposals are approximately equal. The following evaluation factors listed in descending order of importance apply: 1. Price - All evaluation factors other than cost or price, when combined, are equal to cost or price. The offeror shall provide sufficient information to allow the Government to perform cost analysis to determine price fair and reasonable. Offerors are reminded that pricing schedules are necessary for the EACH, the base year and each option period. Please complete the Price/Cost Schedule and submit according to instructions. 2. Technical Capability - Provide a summary, no more than three pages, addressing the offeror's technical capabilities in accordance with all requirements in the Statement of Work and Line Item Descriptions in the Price/Cost Schedule. 3. Past Performance - The Performance Risk evaluation will assess the relative risks associated with an offeror's likelihood of success in performing the proposed requirements as indicated by that offeror's record of past performance. In this context, "offeror" refers to the proposed prime contractor and all proposed major subcontractors. A major subcontractor is defined as one who will be providing critical services or whose subcontract is for more than 50% of the total proposed price. In either case, the prime contractor and proposed major subcontractors will be assessed individually and the results will then be assessed in their totality to derive the offeror's Performance Risk rating. Follow the instructions for submitting the Past/Present Performance Reference Form for at least three (3) references using the guidance below: The Government will conduct a performance risk assessment based on the quality, relevancy and recency of the offeror's past performance, as well as that of its major subcontractors, as it relates to the probability of successful accomplishment of the required effort. Past performance will be evaluated to ensure satisfactory business practices and timely performance (provide no more than three (3) verifiable references with contact information. The Government will assess the demonstrated quality of performance on similar, relevant work, to include the ability to control the quality and cost of work and effectiveness at accomplishing the goals of previous similar relevant work. The Government requests that the Relevant Past Performance Questionnaire, be forwarded to no more than three (3) references, completed by your references, and returned by your references directly to Ms Monica Kinderknecht via fax (615) 225-6432, or email monica.kinderknecht@va.gov. Relevant past performance questionnaires should be received by 3: PM CST on November 21, 2011. Failure to omit may result in rejection of your proposal. Technical and past performance when combined, are approximately equal to cost or price. DELIVERY: F.O.B. Destination according to SOW. NOTE: The Government reserves the right to award without discussions, vendors shall submit the most favorable terms. Small businesses, especially service-disabled veteran owned small businesses and veteran owned are encouraged to contact their nearest Procurement Technical Assistance Center (PTAC) if assistance is needed in preparing their quote. The web site address for the location of the nearest PTAC is http://www.sellingtothegovernment.nct. ELECTRONIC INVOICE SUBMISSION: The Department of Veterans Affairs (VA Financial Service Center (FSC) is the designated agency office for invoice receipt in accordance with the Prompt Payment Act (5 CFR part 1315). FSC or its designated representative may contact the vendor to provide specific instructions for electronic submission of invoices. The vendor will be responsible for any associated expenses. FSC may utilize third-party contractors to facilitate invoice processing. Prior to contact by FSC or its designated representative for electronic invoicing submissions, the vendor shall continue to submit all invoices to FSC at the following mailing address: Department of Veterans Affairs, Financial Services Center, P.O. Box 149971, Austin, TX 78714-8971. To be eligible for an award, all contractors must be registered in the Central Contractor Registration (CCR). A contractor can contact the CCR by calling 1-888-227-2423 or e-mail at www.ccr.gov. The following provisions and clauses apply: 52.252-1 -- Solicitation Provisions Incorporated by Reference. This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this address: http://farsite.hill.af.mil. Provision at 52.212-1, Instructions to Offerors-Commercial, applies to this acquisition. CONTRACT CLAUSES: 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (JUN 2010) 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) - The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days (End of Clause). 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) - (a) The Government may extend the term of this contract by written notice to the Contractor within 60 calendar days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension. (b) If the Government exercises this option, the extended contract shall be considered to include this option clause. (c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five years and six months. (End of Clause). 52.232-18 AVAILABILITY OF FUNDS (APR 1984) 52.237-3 CONTINUITY OF SERVICES (JAN 1991) VAAR 852.203-70 COMMERCIAL ADVERTISING (JAN 2008) VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (JAN 2008) VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984) VAAR 852.273-76 ELECTRONIC INVOICE SUBMISSION (Interim - October 2008) SOLICITATION PROVISIONS: 52.217-5 EVALUATION OF OPTIONS (JUL 1990) 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984) 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS--COMMERCIAL ITEMS (MAY 2011) Including: 52.203-6, 52.222-3, 52.222-19, 52.222-21, 52.222-26, 52.222-35, 52.222-36, 52.222-37, 52.222-54, 52.225-13, 52.222-41, 52.232.34, 52.222-44. 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (JUN 2008) 52.212-2 EVALUATION--COMMERCIAL ITEMS (JAN 1999) 52.216-1 TYPE OF CONTRACT (APR 1984) 52.233-2 SERVICE OF PROTEST (SEP 2006 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (JAN 2008) VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (JAN 1998) VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008) VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-OWNED SMALL BUSINESS EVALUATION FACTORS (DEC 2009) VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (DEC 2009) 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS-- COMMERCIAL ITEMS (MAY 2011) Offerors shall complete FAR 52.212-3 Offerors Representations and Certifications-Commercial Items available for online registration at http://orca.bpn.gov or include a written copy with the quote submitted. The preceding Federal Acquisition Regulations (FAR) clauses and provisions may be accessed on the Internet at http://www.arnet.gov/far. The preceding Veterans Administration (VAAR) clauses and provisions may be accessed on the Internet at http://www.va.gov/oa&mmlvarr/. Electronic proposals are due by 3:00pm CST, 18 November 2011 at the following email address: monica.kinderknecht@va.gov. Facsimile proposals are not authorized. Proposals received after the above noted time and dated set for receipt will not be considered for award. An official authorized to bind your company shall sign and date the offer. All questions must be received by 3:00pm CST by 15 November 2011. Questions concerning this combined synopsis/solicitation should be addressed to Monica Kinderknecht, Contract Specialist, Phone (615) 225-6406 or e-mailed to monica.kinderknecht@va.gov. The Government intends to award a Firm Fixed-Price Contract. Payments for all Line Item(s) will be made on the basis of Firm Fixed-Price (FFP). FFP payments require completion, delivery and acceptance by the Government of the specific deliverables. Contracting Office Address: Department of Veterans Affair, Veterans Health Administration, VISN 9 NCA, 1639 Medical Center Parkway, Suite 400, Murfreesboro, TN 37129 Primary Point of Contact: Monica Kinderknecht, Contract Specialist The Government reserves the right to award without discussion. PRICE/COST SCHEDULE: Item No.DescriptionQTYUnit Unit Cost Total Cost 1 Provide removal and disposal of contents for one (1) self-contained container, government owned 35 cubic yards capacity approximately 27 feet long to be placed in the trash collection room adjacent to the service yard on west side of the medical center. Container to be emptied on Mondays, Wednesdays & Fridays by 11:00am. (Approximately 13 per month) Base Year - POP December 1, 2011 through September 30, 2012130EA Option Year 1 - POP October 1, 2012 through September 30, 2013156EA Option Year 2 - POP October 1, 2013 through September 30, 2014156EA Option Year 3 - POP October 1, 2014 through September 30, 2015156EA 2Provide removal and disposal of contents for one (1) self-contained container, government owned 30 cubic yards capacity approximately 24 feet long located near the West End of the Spinal Cord Injury Building. Pickup will be scheduled as an on-call basis. (Approximately 2 pickups per month) Base Year - POP December 1, 2011 through September 30, 201220EA Option Year 1 - POP October 1, 2012 through September 30, 201324EA Option Year 2 - POP October 1, 2013 through September 30, 201424EA Option Year 3 - POP October 1, 2014 through September 30, 201524EA 3Provide rental of one (1) container Dray Tray type approximately 22 feet long, 30 cubic yards. Located behind Building 10 (M&R Building). Base Year - POP December 1, 2011 through September 30, 20121EA Option Year 1 - POP October 1, 2012 through September 30, 20131EA Option Year 2 - POP October 1, 2013 through September 30, 20141EA Option Year 3 - POP October 1, 2014 through September 30, 20151EA 4Provide removal and disposal of contents for (1) container dray tray type listed in item #3. Pickup will be scheduled as an on-call basis. (Approximately 6 per month) Base Year - POP December 1, 2011 through September 30, 201260EA Option Year 1 - POP October 1, 2012 through September 30, 201372EA Option Year 2 - POP October 1, 2013 through September 30, 201472EA Option Year 3 - POP October 1, 2014 through September 30, 201572EA 5Provide rental of one (1) 8 cubic yard trash container for VA Medical South Clinic, 1056 East Raines Road, Memphis, TN. Base Year - POP December 1, 2011 through September 30, 20121EA Option Year 1 - POP October 1, 2012 through September 30, 20131EA Option Year 2 - POP October 1, 2013 through September 30, 20141EA Option Year 3 - POP October 1, 2014 through September 30, 20151EA 6Provide removal and disposal of contents of container referenced in item #5 on Fridays weekly, between 8:00am and 4:00pm. (Approximately 4 per month) Base Year - POP December 1, 2011 through September 30, 201240EA Option Year 1 - POP October 1, 2012 through September 30, 201348EA Option Year 2 - POP October 1, 2013 through September 30, 201448EA Option Year 3 - POP October 1, 2014 through September 30, 201548EA 7Provide rental of (1) 8 cubic yard trash container for VA Medical North Clinic, 3461 Austin Peay, Memphis, TN. Base Year - POP December 1, 2011 through September 30, 20121EA Option Year 1 - POP October 1, 2012 through September 30, 20131EA Option Year 2 - POP October 1, 2013 through September 30, 20141EA Option Year 3 - POP October 1, 2014 through September 30, 20151EA 8Provide removal and disposal of contents of container referenced in item #7 on Fridays weekly between 8:00am and 4:00pm. (Approximately 4 per month) Base Year - POP December 1, 2011 through September 30, 201240EA Option Year 1 - POP October 1, 2012 through September 30, 201348EA Option Year 2 - POP October 1, 2013 through September 30, 201448EA Option Year 3 - POP October 1, 2014 through September 30, 201548EA 9Provide rental of 30 yd Open Top in Service Yard at 1030 Jefferson Avenue location. Base Year - POP December 1, 2011 through September 30, 20121EA Option Year 1 - POP October 1, 2012 through September 30, 20131EA Option Year 2 - POP October 1, 2013 through September 30, 20141EA Option Year 3 - POP October 1, 2014 through September 30, 20151EA 10Provide removal and disposal of contents of container referenced in item #9 on a on-call basis weekly between 8:00am and 4:00pm. (Approximately 1 per month) Base Year - POP December 1, 2011 through September 30, 201210EA Option Year 1 - POP October 1, 2012 through September 30, 201312EA Option Year 2 - POP October 1, 2013 through September 30, 201412EA Option Year 3 - POP October 1, 2014 through September 30, 201512EA CONTRACT TOTAL $ - Base Year Total _______________ Option Year 1 Total_______________ Option Year 2 Total_______________ Option Year 3 Total_______________ STATEMENT OF WORK: For Waste/Refuse Removal 1.Description of Services: The contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform refuse services at the Memphis VA Medical Center, 1030 Jefferson Ave, Memphis, TN and VA Medical South Clinic, 1056 East Raines Road, Memphis, TN and VA Medical North Clinic, 3461 Austin Peay, Memphis, TN. The contractor shall perform to the standards in the contract as well as all local, state, and federal regulations. 2.Routes/Schedules Submittals: The contractor shall establish vehicle routes and collection schedules that meet the requirements of Memphis, VA Medical Center. They must be submitted to the contracting officer five (5) calendar days prior to start of contract performance. The contracting officer must approve the submittals prior to the contractor starting work. The contractor shall collect all refuse, garbage. No changes are allowed to the schedule or haul route without contracting officer approval. 3.Unscheduled Collections: The contracting officer may require the contractor to make unscheduled collection, disposals, and relocation of containers for special events or other occasions. The contractor will respond within 12 hours of the event. Unscheduled services shall be by separate delivery order. 4.Inclement Weather Schedule: The contractor shall collect refuse during periods of inclement weather. In cases of severe weather, the Contracting Officer's Technical Representative (COTR) may authorize exceptions. When exceptions are granted, the contractor shall make up all missed collections within 24 hours after the severe weather has terminated, unless the COTR authorizes additional time. 5.Route Parameters: The contractor shall establish routes to the facilities through the route detailed by each COTR. Collection shall be made at the time scheduled. Collection outside these hours shall require prior approval of the COTR. 6.Points of Collection: The contractor shall position bulk containers for customer ease in depositing refuse. This may require repositioning of containers from time to time. The contractor shall also position containers to minimize interference with emergency vehicles, normal traffic flow, adjacent parking areas, sidewalks, roadways, overhead utilities, trees, and other potential obstructions. 7.Cubic Yard Capacity: The government reserves the right to change the cubic yard capacity of containers. The government may also change the frequency of collections. 8.Government-Approved Containers: Collections of refuse in all areas shall be from contractor-provided, government-approved containers. The schedule of container locations and container sizes included in this contract are specified for the purpose of locating adequate receptacles for anticipated refuse generation. The Contractor is authorized to vary such containers and locations as deemed necessary providing the overall quantity and size of containers remains the same and such changes are coordinated with and approved by the COTR. Relocation of containers under this provision will not result in a change in contract price nor require a written modification to the contract. Containers shall be of uniformed color and numbers assigned for identification purposes. They shall be maintained and/or repainted to prevent rust or unsightly appearance. Cleaning of containers shall be the responsibility of the contractor. At a minimum. All containers shall be washed and cleaned inside and out once a week during the months of June, July, August, and September, and once a month the other eight months, or as they become malodorous or unsanitary or when determined by the Contracting Officer. 9.Contractor Replacement of Government-Owned Containers: In the event a government-owned compactor breaks down, the Contractor shall provide a replacement container at no additional cost until the Government Owned compactor is repaired. The size of this container shall be determined by the Contracting Officer. 10. Size and Type of Containers: Containers to be furnished by the contractor shall be comparable in design and fabrication to containers manufactured by Dempster Brothers, Inc.; Lodal, Inc; A.E. Rausenbach, Inc.; or equal. The containers are to be equipped with top lids and side doors. Stop latches and release chains are to be open on all three (3) yard and over top-loaded containers. The latches must hold lids open at stops approximately 30 degrees, 60 degrees and 90 degrees, for the conveniences of the user. All larger containers shall be leak proof and containers used for putrescible waste shall be drain-fitted with a threaded plug to facilitate washing. Latches on end doors shall be spring-loaded so the doors will latch automatically when closed. 11. Size and Type of Vehicles: The pick-up and hauling vehicle shall incorporate a leakproof body with replaceable door seals and shall be fully enclosed. Vehicles shall be equal to or comparable in design and specification to the equipment manufactured by Dempster Brothers, Inc.; Lodal, Inc.; A.E. Rausenbach, Inc.; or equal. To prevent unreasonable delay in servicing collection stations caused by breakdown of mechanical containers handling vehicle, a standby vehicle with duplicate handling mechanism shall be provided by the Contractor. A mechanically operated cover shall be incorporated on the vehicle to operate in such a manner as to protect the container in dump position from the wind and to prevent the spillage of materials across the back of the truck during dumping operations. Adequate measures will be taken at all times to prevent spillage or scattering of the truck contents by wind or other means. 12. Maintaining Containers and Collection Area: The contractor shall return the containers to their original location after servicing, in an upright position with the lids securely in place (closed). The contractor will also be responsible for immediately cleaning up any spills, debris, etc., which may occur during servicing of containers. All refuse on the ground within ten feet of the container, whether spilled by the contractor or placed there by VA personnel, shall be picked up by the contractor during collection. The contractor shall collect debris placed at collection stations; for example, tree branches, sacks, cartons, boxes, cans, tied bundles, or other containers. The contractor will be responsible for keeping collection areas free of refuse and debris. 13. Weighing of Vehicles: All vehicles used in the collection of refuse shall be weighed on state certified vehicle scales at the landfill. Incoming and outgoing vehicle weights shall be recorded on weight tickets provided by the operator at the weigh station. 14. Disposal: The contractor shall transport and dispose of all solid waste at a licensed disposal site selected by the contractor. 15. Equipment Maintenance: The contractor shall maintain all contractor and government provided containers ensuring they are free of unpleasant odors, dirt, debris, and pests. All containers must remain in good, workable condition. They must remain easily accessible to customers. The contractor shall perform all cleaning, painting, repair and other maintenance tasks. The tasks cannot be performed at the VA facility, trucks and trailers used for hauling and collecting shall be washed as required to ensure they are free of odor, dirt and debris, and pests. 16. Reports and Records: The contractor shall provide a monthly report detailing total tonnages of refuse collected. 17. Offeror's Qualification: Offers will be considered only from the Offers who are regularly established in the business called for and who in the judgment of the Contracting Officer are financially responsible. Upon request of the Government, Offers shall be able to show evidence of the reliability, ability, experience, equipment, facilities and personnel directly employed or supervised by them to render prompt and satisfactory service in the volume called for under this contract. 18. Contractor Personnel: The number of Contractor's personnel shall be adequate to perform daily work efficiently and maintain required standards. The Contracting Officer may require, in writing, the Contractor to remove from the work any employee the Contracting Officer deems incompetent, careless or otherwise objectionable. Truck drivers shall present a valid operator's permit and shall be thoroughly acquainted with and comply with station traffic regulations. 19. Holidays: Collections will be provided as noted in #21. If holidays are allowed and pickups are rescheduled these are the Federal Holidays that are defined for this contract: New Year's Day. Martin Luther King, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. There are requirements where the Contractor may be required to provide services on one, any, or all of these holidays. 20. If a scheduled pickup day falls on a Federal Holiday, Monday through Thursday, the pickup shall be rescheduled to the next business day. If the federal Holiday is on a Friday, then the pickup shall be rescheduled to the Thursday BEFORE the Federal Holiday. The Contractor shall verify with the COTR if there is any uncertainty of the day of the week being observed. Conflicts shall be resolved by the Contracting Officer. 21. Service Delivery Summary: The contractor service requirements are summarized into performance objectives that relate directly to contract essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to contract success. Performance ObjectivePerformance Threshold Collect and Dispose of Solid Waste in accordance with the established schedule.No more than 1 Customer Complaints monthly. Maintain equipment in good workable condition. Trucks should be washed and free of odors.No more than 2 Customer Complaints monthly. Perform unscheduled collections required by the contracting officer in accordance with paragraphs #3.O Deficiencies permitted. (Delivery order shall not be accepted until all deficiencies are corrected.) 23. Quality Assurance: The government will periodically evaluate the contractor's performance by the COTR monitoring performance to ensure services are received. The COTR will evaluate the contractor's performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from VA personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make finaldetermination of the validity of customer complaint(s) in cases of disagreement with customer(s). 24. Security Requirements: The Medical Center has protective services by members of the VA Police Unit. The Contractor shall comply with all posted traffic regulations as well as any verbal directive given by a VA Officer. Failure to comply with the safety regulations on VA facility grounds may be cause for termination. PAST PERFORMANCE SURVEY SUBJECT: Past Performance Survey for the Waste/Refuse Removal Services, VA Medical Center - Memphis, Tennessee FOR PROVIDERS OF PAST PERFORMANCE INFORMATION VISN 9 Contracting, Murfreesboro, Tennessee, has issued a solicitation to provide Waste/Refuse Removal Services for VA Medical Center - Memphis, Tennessee. Past performance information will be used to evaluate proposals received. Section A of the enclosed survey lists the contractor who has identified your office as a source to evaluate their past performance. Section A also authorizes release of this information to VISN 9 Network Contracting Activity, Murfreesboro, Tennessee. An individual knowledgeable of the contractor's quality of supplies and services rendered should complete the survey, providing comments wherever applicable. However, supplemental information from others in your organization is encouraged. If evaluating more than one contract for the same contractor, use a separate survey for each contract being evaluated. Because this information is critical to the evaluation process, your time and effort in providing it is greatly appreciated. The survey should be completed as soon as possible but not later than November 21, 2011. Send electronically to monica.kinderknecht@va.gov, fax the survey to 615-225-5432, or mail to the following address: Veterans Health Administration, VISN 9 NCA, 1639 Medical Center Parkway, Ste 400, ATTN: Monica Kinderknecht, Murfreesboro, TN 37129 Do not provide a copy of the completed survey to the contractor. Thank you in advance for your cooperation and expeditious response to this request. PAST PERFORMANCE SURVEY - Waste/Refuse Removal Services - VAMC Memphis,TN SECTION A: Contractor Information (to be completed by the contractor for who past performance information is being collected, prior to forwarding to respondent) 1. Prospective Government Contractor's ________________________________________ Name and Address: _______________________________________ _______________________________________ _______________________________________ 2. Contractor Point of Contact: ________________________________________________ 3. Phone number (with area code):______________________________________________ 4. Contract number: _______________________________ 5. Description of Services provided under contract: ___________________________________________________________________________ 6. Contract award date: ___________ Contract award amount: _________________ 7. Period of Performance or Delivery Date: ________________________________________ 8. Authorization is hereby granted to provide the information requested in this survey to VISN 9 Network Contracting Activity, Murfreesboro, Tennessee ____________________________________________ (Signature) _____________________________________________ __________________________ (Name and Title of Authorizing Official) (Date) SECTION B: Respondent Information (to be completed by respondent) ____________________________________________ __________________________ (Signature) (Date) ______________________________ __________________________ (Typed or Printed Name) (Organization Name) ______________________________ (Title) ______________________________ __________________________________ (Phone Number) (Organization Address) Respondent should complete survey and submit No later than: NOVEMBER 21, 2011 RATING SCALE The following Rating Scale provides the definitions for the Past Performance ratings to be assessed: E EXCEPTIONAL Based on the Offeror's performance record, essentially no doubt exists that the Offeror will successfully perform the required effort. Past performance has met contractual requirements and has exceeded some to the respondent's benefit. Contractual performance was accomplished with few minor problems for which corrective action(s) taken by the contractor were highly effective. V VERY GOOD Based on the Offeror's performance record, little doubt exists that the Offeror will successfully perform the required effort. Past performance has met contractual requirements and has exceeded some to the respondent's benefit. Contractual performance was accomplished with some minor problem(s) for which corrective action(s) taken by the contractor were effective. S SATISFACTORY Based on the Offeror's performance record, some doubt exists that the Offeror will successfully perform the required effort. Past performance has met contractual requirements. Contractual performance contains some minor problem(s) for which corrective action(s) taken by the contractor appear or where satisfactory. M MARGINAL Based on Offeror's performance record, substantial doubt exists that the Offeror will successfully perform the required effort. Past performance has not met some contractual requirements. Contractual performance reflects a serious problem for which either the contractor has not yet identified correction action(s), or the proposed corrective action(s) appear only marginally effective or were not fully implemented. U UNSATIFACTORY Based on Offeror's performance record, extreme doubt exists that the Offeror will successfully perform the required effort. Past performance has not met most contractual requirements, and recovery did not occur or was not in a timely manner. Contractual performance contains serious problem(s) for which the contractor's corrective action(s) appear or were ineffective. N NEUTRAL No performance record identifiable; unknown performance This is neither a negative nor positive assessment. The questions on the survey (see below) shall be rated in accordance with the definitions provided in the Rating Scale. Any unsatisfactory or marginal rating shall be supplemented with an explanation in the space provided. QUALITY OF SERVICE 1. Rate the contractor's compliance with contractual requirements. E V S M U N 2. Overall rating of contractor quality of service. E V S M U N COMMENTS: SCHEDULE 1. Delivery of service was within required time period specified by contract requirements. E V S M U N 2. Rate the contractor's ability to submit invoices. Are they complete and accurate and timely? E V S M U N COMMENTS: BUSINESS RELATIONS 1. Overall rating of contractor's business practices (e.g. maintaining A positive working relationship, business ethics, timely and effectively Resolution of any problems, etc.) E V S M U N 2. Rate the working relationship between contractor's management, and your company (i.e. contractor's history of reasonable and cooperative behavior, commitment of customer satisfaction; concern for the interest of the customer). E V S M U N 3. Rate the contractor's ability to submit required reports and/or invoices in a timely manner. E V S M U N 4. Rate the contractor's responsiveness to customer complaint resolution. E V S M U N 5. Overall rating of contractor's business relations. E V S M U N COMMENTS: How would you feel about awarding another contract to this contractor? ______ Would not hesitate to award another contract to this contractor. ______ Would most likely award another contract to this contractor. ______ Would think twice about awarding another contract to this contractor, but would do so if no better alternative existed. ______ Do not wish to award another contract to this contractor. ______ Would not award another contract to this contractor. COMMENTS: ADDITIONAL REMARKS:
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/NaVAMC/VAMCCO80220/VA24911RQ0695/listing.html)
 

Document(s)

Attachment
 

File Name: VA-249-11-RQ-0695 VA-249-11-RQ-0695_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=272526&FileName=VA-249-11-RQ-0695-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=272526&FileName=VA-249-11-RQ-0695-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Veterans Health Administration;VAMC - Memphis;1030 Jefferson Avenue;Memphis, Tennessee

Zip Code: 38104
 

Record

SN02620539-W 20111111/111109234420-ed9c9665696cb03da1804fe365d405dd (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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