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FBO DAILY ISSUE OF NOVEMBER 24, 2011 FBO #3652
DOCUMENT

Q -- VISN 23 prescription eyeglass contract. - Attachment

Notice Date

11/22/2011
 

Notice Type

Attachment
 

NAICS

339115 — Ophthalmic Goods Manufacturing
 

Contracting Office

Department of Veterans Affairs;VA Black Hills HCS;Fort Meade Campus;113 Comanche Rd.;Fort Meade SD 57741
 

ZIP Code

57741
 

Solicitation Number

VA26312R0028
 

Response Due

12/2/2011
 

Archive Date

3/10/2012
 

Point of Contact

Pamela Phillips
 

E-Mail Address

e-mail
(pamela.phillips@va.gov)
 

Small Business Set-Aside

N/A
 

Description

This is a SOURCES SOUGHT NOTICE only. Responses to this notice will be used for information and planning purposes. No proposals are being requested or accepted with this notice. THIS IS NOT A SOLICITATION FOR PROPOSALS OR PRICING AND NO CONTRACT SHALL BE AWARDED FROM THIS NOTICE. This notice shall not be construed as a solicitation or as an obligation on the part of the Department of Veterans Affairs (VA). Responses to this sources sought are not a request to be added to a prospective bidders list or to receive a copy of the solicitation The VA Black Hills Health Care System (NCO 23) is seeking sources to provide eyeglasses for veterans per the following statement of work: 1.SCOPE: 1.1The Department of Veterans Affairs (VA) has an ongoing program to provide eyeglasses to veterans. It is VA's intention to solicit proposals in accordance with all terms, conditions, provisions, specifications and schedules of this solicitation and award a single contract on a competitive basis. 1.2 VA anticipates award of an Indefinite Delivery Indefinite Quantity (IDIQ) contract on a firm fixed unit price basis from this solicitation for the Veterans Integrated Service Network (VISN) 23. The solicitation adheres to the format defined in FAR part 12, Acquisition of Commercial Items, Part 13, Simplified Acquisition Procedures and part 15, Contracting by Negotiation. The awarded contract will contain one (1) base period and four (4) renewable options years subject to availability of funds. The total duration of the contract will not exceed five (5) years. VA will determine (based on an integrated assessment of each offeror's technical and price proposals) the individual proposal judged to be most advantageous to the Government. VA will be the sole judge as to whether a contract will be renewed, based on the determination of need. The contract may be renewed for four additional one-year periods in accordance with clause 52.217-9, Option to Extend the Term of the Contract at the prices stated in the contract. The solicitation is intended for use by different VA Medical Centers and Outpatient Clinics located within VISN 23. Each VISN 23 VA facility is responsible for ordering and payment for their site. A facility-by-facility breakdown is included in paragraph 1.4 Area of Responsibility/Jurisdiction - VISN 23. Contractor to provide eyeglasses according to the contract specifications for beneficiaries of the Department of Veterans Affairs Centers in VISN 23, which presently consists of VAMC(s) Black Hills Health Care System (Fort Meade, SD; Hot Springs, SD), Fargo, ND; Minneapolis, MN; St. Cloud, MN; Iowa City, IA; Nebraska Western Iowa Health Care System (Omaha, NE; Lincoln, NE; Grand Island, NE); Central Iowa Health Care System (Des Moines, IA; Knoxville, IA) and Sioux Falls, SD. VISN 23 furnishes an estimated 50,000 pairs of eyeglasses annually to eligible veterans. 1.3 DELIVERY: The contractor shall deliver all items no later than SEVEN (7) CALENDAR DAYS after receipt of prescription/order issued by Government authorized personnel against the contract. Delivery of eyeglasses shall be to the designated address of the veteran or contracted ordering facility, as indicated on the prescription/order issued by the Government (CPRS Prosthetics 'Eyeglass' consult/VA Form SF 513 - see Attachment A). All eyeglasses shall be delivered as directed on the purchase order and delivery shall be made using traceable means. The contractor shall notify the VA Prosthetic Representative via fax and show cause in the event he/she is unable to deliver the required items in accordance with the Government's required delivery date. Failure by the contractor to provide a written notification within twenty-four (24) hours as specified above constitutes receipt of an order. The Contractor shall be responsible for informing the Contracting Officer of any Government deficiencies such as missing information, illegible prescriptions and ambiguous authorization for eyeglasses, hand writing illegible, inability to reach the Government representative, payment delays or other issues. The contractor's failure to notify the Contracting Officer will not be considered an excusable delay and subject circumstances should not be alleged to have prevented the contractor from delivering the terms within the time required under this contract. There may be occasion for the Government to request receipt of an expedited delivery. In such cases, the ordering activity shall telephonically contact the contractor and notify the contractor of such a requirement. On such occasions the government will be responsible for actual additional shipping charges. 1.4 Station-by-Station activity breakdown - VISN 23 for HISTORICAL INFORAMTION ONLY. PRESCRIPTION EYEGLASSES VISN 23 Estimated Total Grand Island/Lincoln/Omaha, NE (NWIHCS)7,692 Des Moines/Knoxville, IA (CIHCS)5,819 Iowa City, IA4,325 Fargo, ND4,972 Sioux Falls, SD4,012 Fort Meade/Hot Springs, SD (BHHCS)4,847 Minneapolis, MN15,497 St. Cloud, MN5,524 ESTIMATED ORDERS / YEAR 52,688 1.5 VISN 23 Prosthetics Sensory Aid Service (PSAS) Facility Addresses: VISN 23 PSAS FACILITY ADDRESSES: Black Hills Health Care System: 1. Fort Meade, SD (Division) Prosthetics Service (568/121) Department of Veterans Affairs 113 Comanche Road Fort Meade, SD 57741-1099 2. Hot Springs, SD (Division) Prosthetics Service (568/121) Department of Veterans Affairs 500 North 5th Street Hot Springs, SD 57747 VA Fargo, ND Prosthetics Service (437/121) Department of Veterans Affairs 2101 Elm Street Fargo, ND 58102-2498 VA Minneapolis, MN Prosthetics Service (618/121) Department of Veterans Affairs One Veterans Drive Minneapolis, MN 55417 VA St. Cloud, MN Prosthetics Service (RS-117) Department of Veterans Affairs 4801 8th St. North St. Cloud, MN 56303-2099 VA Sioux Falls, SD Prosthetics Service (438/121) Department of Veterans Affairs 2501 West 22nd Street Sioux Falls, SD 57105 Nebraska Western Iowa Health Care System: 1. Grand Island, NE (Division) Prosthetics Service (636A4/121) Department of Veterans Affairs 2201 N. Broadwell, Ave. Grand Island, NE 68803 2. Lincoln, NE (Division) Prosthetics Service (636A5/121) Department of Veterans Affairs 600 South 70th Street Lincoln, NE 57747 3. Omaha, NE (Division) Prosthetics Service (636/121) Department of Veterans Affairs 4101 Woolworth Ave. Omaha, NE 68105 VA Iowa City, IA Prosthetics Service (636A8/121) Department of Veterans Affairs 601 Highway 6 West Iowa City Iowa 52246 Central Iowa Health Care System: 1. Des Moines, IA (Division) Prosthetics Service (636A6/121) Department of Veterans Affairs 3600 30th Street Des Moines, IA, 50310 2. Knoxville, IA (Division) Prosthetics Service (636A7/121) Department of Veterans Affairs 1515 West Pleasant St Knoxville, IA, 50139 2. PRICING SCHEDULE: This is an Indefinite Delivery - Indefinite Quantity (IDIQ) contract based on a firm fixed unit price basis. All quantities are listed as estimates only. Estimated quantities do not include projected increases or decreases but are representative of current volume. The Government is not obligated to any specified amount of products and/or services, but shall be obligated to provide payments for all items/services requested in accordance with the solicitation. Offeror must indicate pricing on each and every line item listed or no further consideration will be given to the offer and it will not be considered for award. Pricing should be FOB destination to each facility/veteran. Offers must complete and return the pricing schedule on pages 12-22, SF1449, and all information designated in 52.212-1, Instructions to Offerors - commercial items, Paragraph "b" and complete 52.212-3, Offeror Representations and Certifications - commercial items prior to the time specified in block 8 of SF 1449 in order to be considered for award. In addition, offerors must submit a written technical proposal (see addendum to 52.212-1). Note: Unless it states "lens only", prices include UV coating on all lenses, scratch resistance coating on all plastic lenses, balanced lenses, as well as frames and case (cushioned, open-end, pocket or clip-on). 2.1 ADDITIONAL SERVICES/SUPPLIES for base and option years: Sample kit: Consisting of each eye size with multiple bridge sizes (this item to be delivered to each facility at no additional cost to the government within fifteen (15) calendar days after award). Sample kits for each healthcare system are as follows: VA Central Iowa-eight (8); VA Nebraska Western Iowa-three (3); VA Iowa City-two (2); VA Black Hills-four(4); VA Sioux Falls-four (4); VA Fargo-five (5); VA St. Cloud-two (2); VA Minneapolis-two (2). Frame selection will include a mix of metals with plastic, spring hinges, and a minimum of five (5) large frame sizes (54-60) and a variety for all age groups (21-100). Sample products submitted with solicitation offer will be evaluated on the basis of shaping, finishing, variety of color and quality (i.e. hinge placement and welds). At a minimum the following frame mix needs to be part of the contractor's frame selection under this award: twenty-five (25) men's frames, twenty-five (25) women's frames include 3 with a bow length of 125 or 130, fifteen (15) unisex frames, and five (5) safety frames (unisex frames) in available temple, eye and bridge sizes and colors. A minimum of three titanium frames for both men and women need to be part of the mix of metal frames. Repair kit: Contractor shall provide each participating facility a repair kit consisting of replacement screws and nose pads and the tools necessary for those repairs to contracted frames and shall be restocked at no additional cost to the government. Display Rack and Tray: Contractor shall provide each participating facility a display rack and eyeglass tray (these items to be delivered to each facility at no additional cost to the government within fifteen (15) calendar days after award). The government will dispose of kits, display racks and trays at contract end. 3.GENERAL REQUIREMENTS: 3.1 STANDARDS OF PERFORMANCE: The number of patients covered by this contract is expected to increase/decrease within VISN 23 dependent upon beneficiaries added or removed. The volumes or amounts shown in the solicitation are estimates only. The contract shall be for an Indefinite Delivery Indefinite Quantity (IDIQ). The Contractor shall, upon receipt of an eyeglass prescription/order provided by authorized VA designee, fabricate all eyeglasses in strict conformance to the eyeglass prescription/order, verify final eyeglasses with the prescription/order and ship all eyeglasses to the designated address of the veteran or VA facility, as indicated on the prescription/order issued by the Government (CPRS prosthetics Eyeglass consult/VA Form SF 513 - Attachment A). Verification of prescription and delivery to the veteran or VA shall be documented and provided to the VA each month. Contractor shall not add or substitute components or alter the veterans prescription in any way without prior approval and written authority from the authorized VA designee. All items provided by the contractor shall be new. 3.2 The Government will use CPRS Prosthetics Eyeglass Consult /VA Form 10-2914, Prescription and Authorization for Eyeglasses, to place orders with the Contractor. 4. LENSES: 4.1 All lenses shall be fabricated and provided in accordance with the standards set forth in the current edition of "American National Standards for Opthalmic Lenses - Recommendation" ANSI Z80.1 or latest edition. All ophthalmic lenses shall be in accordance with Food and Drug (FDA) Regulation (2) CFR, Parts 3 and 4 for impact resistance, unless otherwise specified in the order. Glass ophthalmic lenses shall be chemically strengthened for impact resistance. All glass and plastic ophthalmic lenses shall be corrected curved lenses. Opthalmic lenses with cylinder power of less than 1.5D may be fabricated in either plus or minus cylinder form, unless positive cylinder form is specified for the order. All lenses shall be UV Coated at no charge to the government. Single Vision Lenses - Lenses shall be available in glass, plastic or polycarbonate. Construction of single vision lenses shall include spheres, plano cylinders, and sphero-cylinders in all powers. Clear, framed lenses and oversized blanks shall be available. For single vision patients, suitable pieces of broken lenses can be used for fabricating blank/plano lens. Bifocal Lenses - Lenses shall be available in glass, plastic, or polycarbonate. Construction of bifocal lenses shall include spheres, plano cylinders, and sphero-cylinders in all powers. Add +0.50 to +4.00D. Clear, framed lenses and oversized blanks shall be available. For bifocal vision patients, suitable pieces of broken lenses can be used for fabricating blank/plano lens. Lenses shall be available in glass with flattop, executive and round segments, and polycarbonate with flattop segments. Progressive Bifocal Lenses - Lenses shall be available in glass, plastic, or polycarbonate. Construction of no-line bifocal lenses shall include spheres, plano cylinders, and sphero-cylinders in all powers. Add +0.50 to +4.00D. Clear, framed lenses and oversized blanks shall be available. For no-line bifocal vision patients, suitable pieces of broken lenses can be used for fabricating blank/plano lens. Trifocal Lenses - Lenses shall be available in glass, plastic, or polycarbonate. Construction of trifocal lenses shall include spheres, plano cylinders, and sphero-cylinders in all powers. Add +1.50 to +4.00D, 50% intermediate power. Clear, framed lenses and oversized blanks shall be available. For trifocal vision patients, suitable pieces of broken lenses can be used for fabricating blank/plano lens. Lenses shall be available in glass with flattop, executive and round segments. Progressive Lenses: Lenses shall be available in glass, plastic, polycarbonate, and high index materials. Photochromatic lenses must also be available. Progressive lens style/layout shall be the same for all materials. Progressive style hsall be considered "soft" in design. Construction of lenses shlal include spheres, plano-cylinders, an dsphero-cylinders in all powers. Add powers of +1.00 to +3.50 shall be available. Non-adaptive would be replaced by lines bifocals or trifocal at no charge to the VA. Oversized blanks shall be available when needed. All senses shall be placed in frames unless otherwise requested. 5.FRAMES: 5.1All frames shall be provided in accordance with the current edition of the "American national Standard Requirements for Dress Opthalmic Frames" ANSI Z80.5 or latest edition. If the manufacturer discontinues a frame during the contract period, the contractor shall provide the Contracting Officer with an approved substitute frame within 2 working days. All frames offered by the contractor shall be listed in either Frames/fax or frame catalogs and not be on any discontinued models. Upon contract award, the contractor shall provide a FREE sample kit consisting of samples of each available size combination and color of each frame required under Schedule of Items to allow for different eye sizes, bridge sizes, temples, colors, etc. of the most popular styles. A minimum of one sample kit, display rack, and eyeglass tray shall be provided to each participating VA Prosthetic Offices under the terms of the contract. New frame samples shall be provided with each contract renewal or if samples wear out or substitutions need to be made. When fulfilling prescriptions, the contractor shall provide completely assembled eyeglass frames placed in standard alignment and include mounting of lenses. 5.2Privately owned frames may be submitted to the contractor for new lenses. Charges for lenses only shall be in accordance with the schedule. Contractor is responsible for replacing like frames in the event of loss of privately owned frames at no cost to the VA or beneficiary. 6. PERFORMANCE, DELIVERY, INSPECTION AND ACCEPTANCE: 6.1 The Contractor shall have the capability to receive orders via facsimile transmission and shall have a fax machine independent from the Contractor's established phone line and be willing to accept faxed orders. 6.2 The Government will submit all available orders to the Contractor on a daily basis. Batching of orders is not authorized by either party. Batching in this case means holding all orders to meet a minimum requirement by any or all parties. No fabrication of glasses shall begin prior to receiving a purchase order number from Prosthetics. 6.3 Backorders: If there is a backorder on any frame style, the contractor must contact the VA no later than 24 hours after contractor is notified by frame manufacturer/supplier. The contractor will offer the VA substitute of equal or higher quality. If acceptable to the VA, the substitute may be made part of the contract with a bilateral modification. 6.4 The contractor warrants/guarantees the eyeglasses against defective material and/or workmanship for a minimum of one year from the date of receipt. The contractor agrees to furnish without additional cost to the government, all labor and materials necessary to correct defects that were detected during the guarantee period. Should the prescription be incorrectly filled, the contractor agrees to make corrections at no additional cost to the Government. These conditions do not apply to adjustments incidental to the wearing of eyeglasses, adjustments required by physical change of the wearer, or where there is evidence of deliberate misuse or alteration by anyone other than the contractor. For correction of a problem due to contractor error, the corrected glasses shall be returned to VA facility or veteran within three (3) business days of receipt of the defective glasses. 6.5.1The Contractor shall immediately notify all affected VA's and contracting activities in the event of a product recall, removal, required adjustments, or required modification that is suggested or mandated by the contractor, distributor, manufacturer, or any regulatory or official agency. The information that shall be included in this notification include: 1.A complete item description, identification. 2.Administrative identification data including contract number, order numbers, and order date. 3.Reasons for recall, removal, adjustment, or modification. 4.Instructions for appropriate corrective action. 6.6A waiver/exception to the product and service delivery requirements states above may be granted on a case-by-case basis by the VA Prosthetic Representative and/or Contracting Officer Technical Representative (COTR). 6.7Quality Assurance: The contractor shall submit weekly reports to the ordering VA with the following information: Work in progress Shipping List Accuracy of Spectacle Fabrication List (in accordance with ANSI Z80.1 and Z80.5 Standards) If requested by the ordering VA, the contractor will need to be able to provide the following information within 48 hours: Number of eyeglasses returned due to lab error Average in-lab process time Breakage/Spoilage rate In those cases where the eyeglasses are mailed directly to patients residence delivery confirmation should also be included. 7METRIC PRODUCTS: 7.1 Products manufactured to metric dimensions will be considered on an equal basis with those manufactured using inch-pound units, providing they fall within the tolerances specified using conversion tables contained in the latest revision of Federal Standard Number 376, and all other requirements of this document are met. If a product is manufactured to metric dimensions and those dimensions exceed the tolerances specified in the inch-pound units, a request shall be made to the contracting officer to determine if the product is acceptable. The contracting officer, in concert with the COTR, will accept or reject the product. 8.AVAILABILITY OF FUNDS: 8.1 Any or all commitment(s) made by the Government under this contract is subject to the availability of funds for Fiscal years 2011, 2012, 2013, 2014 and 2015. The Contractor shall not perform any service after September 30th of each year unless so instructed, in writing, by the Contracting Officer. 9. CONTRACT ADMINISTRATION DATA: 9.1 Under this contract the contracting officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes, which will affect price, quantity, or quality of performance of this contract. In the event the contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in contract price to cover any increase in costs incurred as a result thereof. 9.2 Representative of contracting officer in accordance with VAAR 852.270-1: The Contracting Officer reserves the right to designate representatives to act for him/her in furnishing technical guidance and advice or generally supervise the work to be performed under this contract. Such designation will be in writing and will define the scope and limitations of the designee's authority. 10. HIPAA Compliance. HIPAA compliance is required. Contractor must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the National Standards to Protect the Privacy and Security of Protected Health Information (PHI). As required by HIPAA, the Department of Health and Human Services (HHS) has promulgated rules governing the security and use and disclosure of protected health information by covered entities, including the Department of Veterans Affairs (VA). In accordance with HIPAA, the Contractor may be required to enter into a Business Associate Agreement (BAA) with VA. 11. HHS/OIG To ensure that the individuals providing services under this contract have not engaged in fraud or abuse regarding Sections 1128 and 1128A of the Social Security Act regarding federal health care programs, the contractor is required to check the Health and Human Services - Office of Inspector General (HHS/OIG), Lists of Excluded Individuals/Entities on the OIG Website (www.hhs.gov/oig) for each person providing services under this contract. Further the contractor is required to certify in its proposal that all persons listed in the contractor's proposal have been compared against the OIG list and are NOT listed. During the performance of this contract the Contractor is prohibited from using any individual or business listed on the List of Excluded Individuals/Entities. 12. Business Associate Agreement. Contractor will be required to sign a Business Associate Agreement with the Department of Veterans Affairs Health Administration (see attachment B). 13. Background Checks. Contractor personnel may be required to have background checks completed. QUALITY ASSURANCE SURVEILLANCE PLAN Prescription Eyeglasses VISN 23 1. PURPOSE This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following: "What will be monitored? "How monitoring will take place? "Who will conduct the monitoring? "How monitoring efforts and results will be documented? This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control to meet the terms of the contract. It is the Government's responsibility to be objective, fair, and consistent in evaluating performance. This QASP is a "living document" and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities. 2. GOVERNMENT ROLES AND RESPONSIBILITIES The following personnel shall oversee and coordinate surveillance activities. a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor's performance. Assigned CO: Jodi Provorse b. Contracting Officer's Technical Representative (COTR) - The COTR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor's performance. The COTR shall keep a quality assurance file. The COTR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government's behalf. Assigned COTR: Julie Rickert 3. CONTRACTOR REPRESENTATIVES The following employees of the contractor serve as the contractor's program manager for this contract. a. Program Manager - JULIE M RICKERT, VISN 23 Prosthetics Manager b. Other Contractor Personnel - 1.HEIDI PARRISH, CHIEF PROSTHETICS SERVICE, VA Black Hills HCS 2.JOSH FILLINGER, CHIEF PROSTHETICS SERVICE, VA Sioux Falls HCS 3.ROBERT (Bob) PAVOLKA, CHIEF PROSTHETICS SERVICE, VA Nebraska Western Iowa HCS 4.LISA CURNES, CHIEF PROSTHETICS SERVICE, VA Central Iowa HCS 5.CHARLOTTE BAILEY, CHIEF PROSTHETICS SERVICE, VA Iowa City HCS 6.CHUCK HIIVALA, CHIEF PROSTHETICS SERVICE, VA Minneapolis HCS 7.CONNIE POWELL, CHIEF PROSTHETICS SERVICE, VA St Cloud HCS 8.EMILY DANK, CHIEF PROSTHETICS SERVICE, VA Fargo HCS 4. PERFORMANCE REQUIREMENT STANDARDS Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards. DescriptionSOW ReferenceNumerator and DenominatorQuantity of SurveillanceAQLMethod of Surveillance Audit of VA pt satisfaction with timeliness of deliveries and quality of productParagraph 3 & 25n=# of VA pts satisfied with the delivery time for their eyeglasses and the condition of eyeglasses upon arrival (delivery locations noted on purchase order). Patient satisfaction survey developed and implemented by VA to assess contract vendor's services (quality), shipped product arrived undamaged, and general satisfaction with eyeglass frame selection.Randomly pull 10% of veterans issued eyeglasses each quarter. 90%Random Sampling Audit of VA pt records for proof of timely and accurate billingParagraph 11COTR or designee will randomly review eyeglass orders for timely billing of correct VA purchase card.Randomly assess correct purchase cards is being billed within 5 days of shipping date of eyeglasses95%Random Sampling Audit of eyeglass qualityParagraph 17COTR or designee will randomly pull 15 patient records per quarter. N=# of deficiencies, repairs or replacement eyeglasses due to deficiencies or poor quality. D=# of eyeglass files audits of eyewear issued within year of prescription15 case reviews / quarter95%Periodic Inspection The Government shall use the standards below to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL). 5. METHODS OF QA SURVEILLANCE Various methods exist to monitor performance. The COTR shall use the surveillance methods listed below in the administration of this QASP. a. PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.) b. USER SURVEY. (Combines elements of validated user complaints and random sampling. Random survey is conducted to solicit user satisfaction. May also generate inspections and sampling.) c. VALIDATED USER/CUSTOMER COMPLAINTS. (Relies on the patient to identify deficiencies. Complaints are then investigated and validated.) d. 100% INSPECTION. (Evaluates all outcomes.) e. RANDOM SAMPLING. (Designed to evaluate performance by randomly selecting and inspecting a sample of cases. f. Progress or status meetings. g. Analysis of contractor's progress reports. (Evaluate cost, schedule, etc.) 6. RATINGS Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used: 7. DOCUMENTING PERFORMANCE a. ACCEPTABLE PERFORMANCE The Government shall document positive performance. b. UNACCEPTABLE PERFORMANCE When unacceptable performance occurs, the COTR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COTR shall document the discussion and place it in the COTR file. When the COTR determines formal written communication is required, the COTR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager. The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COTR. The Government shall review the contractor's corrective action plan to determine acceptability. Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO. 8. FREQUENCY OF MEASUREMENT a. Frequency of Measurement. During contract performance, the COTR will periodically analyze whether the frequency of surveillance is appropriate for the work being performed. b. Frequency of Performance Assessment Meetings. The COTR shall meet or have a conference call with the contractor minimally 120 days out from the end of the base or option year if performance is less than satisfactory and shall provide a written assessment. Interested parties may identify their interest and capability by submitting documentation detailing their experience and resources. Interested parties' responses shall include: Company Name, DUNS number, address, point of contract, title, phone number and e-mail address. Interested parties shall also identify their type of business (Small or large) and socioeconomic status whether Service Disabled Veteran Owned, Veteran Owned, Hubzone 8(a), Woman owned, Small Disadvantaged, etc. Applicable NAICS code is 339115, Ophthalmic goods manufacturing, size standard 500 employees. Responses are to be sent electronically to pamela.phillips@va.gov. After review of the responses to this sources sought notice, a solicitation announcement may be published on the FBO website. Responses to this sources sought notice are not considered adequate responses to the solicitation announcement. All interested parties will have to respond to the solicitation announcement in addition to responding to this sources sought notice. Interested parties are reminded to register with Central Contractor Registration (CCR) at http:///www.ccr.gov in order to be eligible for award of Government contracts. Responses must be received by 12/2/2011. Contracting Office Address: Department of Veterans Affairs, VA Black Hills Health Care System, 113 Comanche Road, Ft. Meade, SD 57741 Point of Contact(s): Pamela Phillips, Contract Specialist
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/VABHHCS568/VABHHCS568/VA26312R0028/listing.html)
 

Document(s)

Attachment
 

File Name: VA263-12-R-0028 VA263-12-R-0028_5 SOURCES SOUGHT.doc (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=275764&FileName=VA263-12-R-0028-000.doc)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=275764&FileName=VA263-12-R-0028-000.doc

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: 113 Comanche Road;Ft. Meade, SD

Zip Code: 57741
 

Record

SN02627767-W 20111124/111122234940-d874d197b7b6bbe87dc240af6dc1b51a (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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