MODIFICATION
99 -- Draft PWS for the MEDLOG Follow-on solicitation.
- Notice Date
- 5/3/2012
- Notice Type
- Modification/Amendment
- NAICS
- 561210
— Facilities Support Services
- Contracting Office
- ACC - Rock Island (ACC-RI), ATTN: AMSAS-AC, Rock Island, IL 61299-6500
- ZIP Code
- 61299-6500
- Solicitation Number
- W52P1J12R0093
- Response Due
- 5/18/2012
- Archive Date
- 7/17/2012
- Point of Contact
- Ben Geringer, 309-782-1784
- E-Mail Address
-
ACC - Rock Island (ACC-RI)
(benjamin.l.geringer.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- (Subject Continued) benjamin.l.geringer.civ@mail.mil. Medical Logistics (MEDLOG) Contract Performance Work Statement (PWS) 1. Statement of Work. The United States Army Medical Materiel Center-Southwest Asia (USAMMC-SWA) is responsible for the operation and management of single Army theater ordering, receiving, inventorying, and distributing of medical logistics for the entire theater of operations. More specifically, the warehouse provides Army theater level medical logistics support as the executor of the Theater Lead Agent for Medical Materiel (TLAMM) for U.S. Central Command (CENTCOM) area including Iraq, Afghanistan, Kuwait, Qatar, United Arab Emirates; sustain health care operations by providing Class VIII (medical supplies) storage and distribution, biomedical equipment maintenance and management, medical logistics information systems support and training. 1. a. The Contractor shall conduct the following activities in accordance with the policies and procedures contained in Army Regulation (AR) 40-61, AR 710-2, AF 725-50, AR 735-5, DA Pamphlet 710-2-1; materiel handling (receipt, storage, issue, pack, and ship), HAZMAT materiel handling, forklift operations, basic customer support, and basic inventory management. 1.b. The Contractor shall requisition medical supplies three (3) months prior to expiration of on-hand stocks in accordance with AR 710-2, AR 725-50, and AR 40-61. 1.c. The Contractor shall store medical supplies in accordance with the policies and procedures contained in AR 40-61 and AR 190-51; and issue and distribute medical supplies in accordance with the policies and procedures contained in AR 40-61, AR 710-2, and AR 735-5. 1.d. The Contractor shall provide inventory management to include stock maintenance, rotation of expired stock, and replenishment of stock; maintain a storage plan for medical supplies in accordance with the policies and procedures contained in TB 740-10; perform quality control checks of all supplies maintained in storage in accordance with AR 40-61; protect and safeguard medical supplies in accordance with AR 40-61, AR 190-51. 1.e. The Contractor shall store controlled substances and pilferable drugs (narcotics), in accordance with those controlled substances and pilferable drugs identified by the designation of Note R and Note Q in the Federal Supply Catalog, DOD Section, Medical Materiel, and by physical security codes in the Army Master Data File. This will be governed by AR 40-61, AR 190-51. Handling of controlled substances will be conducted under the review of supported unit military pharmacy personnel and in accordance with AR 40-61, AR 40-3, and AR 40-7. The Contractor shall issue medical supplies in accordance with the policies and procedures contained in AR 40-61, AR 710-2, AR 735-5. The Contractor shall assist in the disposition of all medical supplies, medications, materiel, and equipment to supported units or the Defense Reutilization Management Office. 1.f. The Contractor shall be fully qualified in the operation of the following medical logistics automation systems prior to the star to the contract period: Theater Enterprise Wide Logistics System (TEWLS), Receiving, Storage, Quality Control, Shipping roles, and employ inventory management procedures within this and similar future systems applications. The government will provide required TEWLS, Defense Medical Logistics Standard Support (DMLSS)DMLSS Customer Assistance Module (DCAM), and future replacement legacy systems. 1.g. Sponsorship. The Contractor shall obtain local Qatari sponsorship for all personnel assigned to Doha, Qatar for the purpose of providing in-country legal representation, work visas, and resolution of other personal business or domestic matters, in compliance with Qatari labor laws. The Contractor shall be responsible for performing employment background/records checks on all Contractor employees, to include Foreign Nationals (FN). The Government may also perform a background/records check on Contractor employees. The Contractor shall not allow employees to perform duties under this contract if the check reveals sufficient derogatory information to consider that employee unfit for work in support of this contract. The Government reserves the right to have the Contractor remove from the work area any Contractor employee from performance under this contract that the Government deems to be unsuitable. The Contractor shall not allow any employee who has possession of or who is under the influence of, alcohol or other illegal substances to perform work. 1.h. Housing Requirements. The Contractor shall comply with Government Force Protection measures as directed by the ACO. The Contractor will ensure all housing provided to U.S. citizens under the contract meet the security standards stipulated by the ACO prior to leasing housing, the Contractor will consult with the ACO to ensure compliance with Force Protection measures. Records of current leases and Government approval(s) shall be maintained and available for Government inspection. All employees should be integrated into the Embassy's warden system and briefed semi-annually on security plans and procedures. 2. Applicable Documents. The Contractor shall maintain a current library of all applicable publications associated with the requirements of this SOW. The Contractor may obtain electronic copies of pertinent government regulations and policies at http://www.usapa.army.mil. 3. Government Furnished Equipment. All equipment required to perform the services will be provided by the government at the site of operation, other than Personal Protective Equipment (PPE) which will be provided by the Contractor. 4. Period of Performance. Period of performance is for one base year with three evaluated option years. The Transition/Phase In period will begin on the effective date of the contract and shall not exceed 60 calendar days. a. Base Year:Date of Award - 365 Days After Award b. Option Year I:366 Days After Award - 732 Days After Award c. Option Year II:733 Days After Award - 1098 Days After Award 4.a. Hours of Operation/Place of Performance: Normal hours of operation will be 0700-2100, 7 days per week. Operations outside of normal hours of operation will occur as the mission dictates or in emergency situations. In accordance with Qatari Law, contractors will be required to include the appropriate overtime pay for 8 and 10 hour working conditions. The Contractor will keep a record of the personnel on contract and the amount of time they have worked. The record will be automated and electronically deliverable with the invoice for services performed. In addition, this record will be made available to the ACO at any time of request to insure safety and accountability. The Contractor must, at all times, maintain an adequate work force for the uninterrupted performance of all tasks defined within this scope of work. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential to successful performance. 5. Contractor Personnel Requirements: The Contractor shall maximize opportunities to use U.S. expatriate personnel. The Contractor shall show proof of proficiency by submitting evidence and qualifications, to the maximum extent practicable, hire personnel who speak, read, write, and understand English for those positions interacting with government and other personnel in the performance of this contract, and/or where English is used or essential to provide the product, record data, information, or service. The contractor shall submit resumes of proposed individuals performing work on this contract. 5.a. Security Requirement. At all times, the Contractor shall maintain a workforce adequate to support a mission of this specific security requirement. Access to Camp As Sayliyah, Qatar and other bases will be in accordance with current ASG-QA PMO badge procedures and installation access policies. The Contractor shall comply with all security procedures prior to the beginning of the period of performance at no cost to the Government. Security requirements may change based on the posture of the nation, location, or government and civilian requirements. Certain missions will require personnel with a Common Access Card (CAC) and appropriate clearances to enter some secure areas in Qatar and perform specific functions on secure computer networks. 5.b. Contractor personnel who operate systems requiring clearances shall possess and maintain the appropriate Secret-level security clearances. 6. Basic Life Support: The Contractor is responsible to provide complete life support for contracted workers. This will include a provision for living areas, transportation to and from the living quarters to the place of duty, sustenance provisions, and all medical and dental treatment. The government will provide emergency medical treatment on site during duty hours only for Life, Limb, and Eyesight. Hospitalization will be limited to stabilization and short-term medical treatment with an emphasis on return to duty or placement in the patient movement system. When the Government provides medical treatment or transportation of Contractor personnel to a selected civilian facility, the Contractor shall ensure that the Government is reimbursed for any costs associated with such treatment or transportation. The Contractor is responsible to maintain an adequate and qualified staff. 7. Contractor Services. 7.a. Item Management and Customer Support Services. The Contractor is responsible for accountability, control and replenishment of up to 5,000 lines of standard and non-standard medical and non-medical materiel for USAMMC-SWA and other Department of Defense (DOD) activities throughout the Central Command area of operations. The Contractor shall perfoem a variety of duties related to financial, inventory, and supply management in accordance with applicable Department of the Army (DA), DOD, and Federal regulations. The Contractor shall utilize TEWLS and apply a thorough working knowledge of TEWLS or similar current and future systems in order to perform a variety of processes and transactions. The Contractor will closely examine and systematically inquire into deviations from normal supply and demand patterns. The Contractor will review and analyze the validity of requirements which are unusual and determine impact on future materiel needs. 7.a.(1) The Contractor will review and submit requisitions based on stockage and customer requirements via electronic or manual means to various Sources of Supply (SOSs). The Contractor will investigate and reconcile discrepancies involving requisitioning and stock systems. The Contractor will create and update Stock Record Files (SRFs) and execute various processes in TEWLS or similar current or future systems. The Contractor will perform stock record maintenance, at or within prescribed levels, and review demand history to recommend/adjust requisitioning objectives (ROs)/ levels and reorder points (ROPs). The Contractor shall manage due-ins/due-outs by reviewing order status and delivery dates and communicating with customers and SOSs. The Contractor will monitor Zero Balances (ZBs), check estimated time of arrival (ETA), provide status, and expedite requirements as needed. The Contractor shall receive, analyze, and process urgent and priority requisitions to expedite receipt of critical medical supplies or find suitable substitutes. All receipts will be processed and/or summarized in TEWLS or similar current or future system. The Contractor will determine disposition and credit approval for customer turn-ins and ensure records are properly maintained, and any systems interface problems are resolved / reported. 7.a.(2) The Contractor may be required to manage one or more programs such as Excess, Easy Returns, Medical Chemical Defense Materiel (MCDM), Pandemic Influenza Materiel, Vaccines, etc. The Contractor will receive orders through various means from deployed units and ensure timely processing. The Contractor will be required to prepare and evaluate periodic reports, providing narrative for areas outside of prescribed management levels established by DA. The Contractor shall conduct inventories on an annual, cyclic, or special basis and perform causative research by utilizing TEWLS or similar current or future systems transaction history, reviewing receipt documents, searching locations, and checking other references. The Contractor shall generate Inventory Adjustment Reports (IARs), prepare supporting memos and documentation for those exceeding regulated standards, and ensure appropriate signatures are obtained. 7.a.(3) The Contractor shall coordinate with Customer Support Division, Receiving, Shipping, and Storage Sections to identify and correct deficiencies noted during the requisitioning and receiving of medical surgical products. The Contractor shall provide logistic support, requirements interpretation, advice, and procedural instruction to over 500 USAMMC-SWA customers on a wide range of medical logistics initiatives, concerns, and issues. 7.b. Warehouse Services. The Contractor shall perform a variety of warehousing tasks required in the movement and handling of up to 5,000 lines of medical and non-medical material (i.e. supplies and equipment). The Contractor shall unload, receive and inspect incoming material, verifying against various associated documents. Contractor shall check stock number or other alphanumeric identifiers, nomenclature, manufacturer, model number, serial number, unit, quantity, damage if applicable, and expiration dates as required. The Contractor shall process documents and material, ensuring that any discrepancies are properly reported to Lead Supervisor. The Contractor shall segregate, palletize, or re-pack as needed. 7.b.(1) The Contractor shall store material in specific warehouse areas, palletizing, or breaking-down as appropriate. The Contractor shall place stock in primary location(s), ensuring that like items are placed together by checking documents, labels, bay tags, and markings. The Contractor shall monitor material for damage, deterioration, and expiration dates, handle accordingly and ensue that stock is properly rotated. The Contractor shall conduct inventory activities, match items to locations and identify any discrepancies. The Contractor shall compile/input requirements for picking and transport and restock replenishment items in specific locations. The Contractor shall maintain replenishment stockage, keeping it organized and properly labeled. 7.b.(2) The Contractor shall select material from location(s) based on Transfer Orders (TOs), that will be electronic (transmitted to handheld devices) or printed on paper, assuring correctness and fitness for issue. Per TOs, the contractor picks and then consolidates, preps, and stages inventory in or on containers, boxes, pallets, shelves, or loads. TEWLS is used to manage our inventory. On a reoccurring basis, reports [such as Transfer Orders (TOs), Transaction Registers, End of Month Reports, and other documents] are generated upon request and periodically from the system. On a daily basis, TOs that list supplies the customers have ordered are printed or generated and managed on hand-held Radio Frequency (RF) devices. The Supply Tech will take these TOs, organize as appropriate, and begin to pull supplies from the shelves in accordance with the orders received via the TO. 7.b.(3) The Contractor shall operate various Material Handling Equipment (MHE) capable of lifting as much as 10,000 pounds, as high as 25 feet to move, load or unload, transfer and transport, and stack and un-stack palletized goods, boxes, crates, merchandise, and material from one location to another. On occasion, the Contractor may be required to operate MHE capable of lifting up to 15,000 pounds as high as 25 feet. The Contractor shall perform operator-level maintenance on all MHE. The Contractor shall follow general safety practices when operating equipment and performing operator's maintenance on equipment. The Contractor shall maintain current licensure and certification requirements to operate Government Furnished Equipment (GFE). 7.b.(4) Shipping Control. The Contractor shall plan, direct, and coordinate the full range of activities associated with shipping and transportation, and process documents pertaining to the shipment of up to 5,000 lines of medical items to include all information pertaining to the movement of the product according to customer requirements. The Contractor shall have a thorough regulatory and procedural knowledge of material management and shipping operations and the automated supply system, TEWLS. The Contractor shall have a good working knowledge of procurement, receipt, storage shipping and distribution of non-standard supply items. The Contractor shall coordinate with other activities, which are involved in the material handling process, e.g. inventory, storage, shipping and transportation, to reconstruct complicated supply transactions, locate missing supply items, reconcile automation issues and organize transportation support/services. The Contractor shall coordinate and work cooperatively with commercial and military transportation services and within the transportation systems to prepare, pack, and ship medical materiel in accordance with customers' needs. 7.b.(5) Receiving and Storage Control. The Contractor shall receive a variety of medical material through different carriers from the Continental United States (CONUS), the U.S. Army Medical Materiel Center- Europe (USAMMC-E), local vendors, and customers. The Contractor shall receive material with accompanying transportation control and movement documents (TCMDs) and/or packing lists. The Contractor shall identify material with incorrect, incomplete, or absent documents by researching computerized manufacturer catalogs, supply publications, or other similar resources. The Contractor shall compare stock numbers, part numbers, nomenclature and quantity with shipment document, contract and/or computer information. The Government shall have unlimited electronic access to these records. The Contractor shall initiate Supply Discrepancy Reports (SDRs) for overages, shortages, incorrect stock shipment, and short-dated or expired material. The Contractor shall closely monitor and control the receipt and placement of controlled items in the vault area. The Contractor shall inspect each receipt for serviceability and manufacturer or expiration date. The Contractor shall determine whether items have to be re-packed and prepare re-work sheet accordingly. The Contractor shall prepare accompanying paperwork for all items requiring technical inspection or cleaning service. The Contractor shall route expired material to/for destruction. The Contractor shall enter quality control information into the quality control computer file and assign next inspection date, as appropriate. The Contractor shall identify incoming material as warehouse stock, customer orders, or cross-dock items. 7.b.(6) Cold Chain Management Services. The Contractor shall, in coordination with the Receiving section, identify, receive, inventory, safeguard, and verify the Cold Chain Management (CCM) integrity of incoming Temperature-Sensitive Medical Products (TSMP). The Contractor shall select proper TSMP according to the TO or other order document for packaging. The Contractor shall correctly stage, prepare, and package TSMP for shipment according to protocol and SOP to ensure integrity of the product during shipping. This includes the use of proper packaging materials and knowledge of temperature monitors (TempTakes, ets). The Contractor shall, in conjunction with the Shipping section, ship and monitor in-transit TSMP for delays in shipping and notify management of shipping delays that could potentially compromise TSMP shipments. Contractor shall communicate with customers to alert them of in-bound TSMP, verify receipt of TSMP, and receive temperature monitor data which they will make available to the USAMMC-SWA Material Management Division Chief and pharmacist for product release. The Contractor will verify proper local storage of TSMP by maintaining and monitoring equipment temperature logs (paper and electronic) and promptly addressing any issues with equipment. The Contractor shall monitor levels of CCM packing materials (insulated boxes, refrigerator/freezer gel packages, marking stickers, bubble wrap, etc.) to ensure sufficient material is available to package and ship according to mission requirements. The Contractor shall make record of all shipments on all applicable systems and logs; will conduct inventories as required, and will submit reports as required. 7.c. Senior Logistics Warehouse Services. The Contractor shall manage the Receiving, Shipping, or Storage Section. The Contractor shall pass on instructions, schedules, deadlines and other information from the supervisor and start work (i.e. by assigning immediate tasks, projects, etc.) to be performed by individual members of the group. The Contractor shall check work in progress and upon completion to insure compliance with supervisor's instructions with reference to work sequence, priorities, procedures, methods and timetable or deadlines. The Contractor shall work along with employees, setting the pace and answering questions of other workers on procedures, policies, written instruction sand other directives. The Contractor shall assure safety and housekeeping rules are followed. 7.c.(1) The Contractor shall provide information to the supervisor on status and progress of work, delays and their causes, overall work operations and problems (e.t. additional on-the-job training for individual employees, MHE status, etc.). The Contractor shall answer the supervisor's questions on overall work operations and problems and may assist in developing plans for storage and arranging of stock. 7.c.(2) The Contractor shall review and process activities support/change requests, and forward any questionable requests to the supervisor. The Contractor shall review documentation with assigned areas for accuracy and ensure that any needed adjustments are made. The Contractor shall ensure proper receipt processing input into TEWLS, or similar or future systems. 7.c.(3) The Contractor shall perform all warehousing tasks required in the movement and handling of over 5,000 lines of medical and non-medical material (i.e. supplies and equipment, new and excess). 7.c.(4) The Contractor shall unload, receive, and inspect incoming material, verifying against various associated documents. The Contractor shall check stock number or other alphanumeric identifier, nomenclature (manufacturer, model number, and serial number), unit, quantity, damage, and, if applicable, expiration date. The Contractor shall process documents and material, ensuring that any discrepancies are properly handled. The Contractor shall segregate, palletize or repack as needed. 7.c.(5) The Contractor shall store material in specific warehouse areas, palletizing or breaking-down as appropriate. The Contractor shall place stock in primary locations, or if necessary, secondary locations being sure that like items are placed together by checking documents, lables, bay tags, and markings. The Contractor shall monitor material for damage, deterioration, and expiration dates, handling accordingly and ensure that stock is properly rotated. 7.c.(6) The Contractor shall compile/input requirements for picking, tansporting and restocking replenishment items in specific locations. The Contractor shall maintain replenishment stockage, keeping it organized and properly labled. The Contractor shall select material from locations based on various documents, assuring correctness and fitness for issue. The Contractor shall pick and consolidate/prepstage in/on boxes/containers/pallets/shelves and loads. 7.c.(7) The Contractor shall receive various medical gases in bulk and varying cylinder sizes and may be required to analyze oxygen purity. 7.d. Hazardous Materiel Requirement. The Contractor shall be certified and trained in hazardous material handling operations. The Contractor shall possess a certificate of training for basic HAZCOM training according to workplace hazards per 29 CFR 1910.1200 and the Department of Transportation (DOT) provisions under 49 CFR 172, for the transportation of biological wastes, infectious wastes, radiological wastes, and HM. The Contractor shall be Hazardous Waste Operations and Emergency Response (HAZWOPER) certified. The Contractor shall make technical and educated decisions on borderline cases within assigned areas of responsibility. The Contractor shall train and certify Soldiers and civilians on storing and handling of hazardous/flammable material. The Contractor must maintain updated Standing Operating Procedures (SOP) addressing flammable/hazardous material. The Contractor shall maintain current knowledge of flammable/hazardous material handling guidelines, keep abreast of, and implement latest procedural changes in storing and handling flammable/hazardous material. 7.d.(1) The Contractor shall maintain special storage areas and locations for flammable/hazardous supplies prior to storing material. The Contractor shall receive and store flammable/hazardous material IAW Occupational Safety and Health Administration (OSHA) standards. The Contractor shall check all incoming hazardous/flammable material for damage, tampering or other deficiencies and take appropriate actions prior to placing material into location or further routing to customer. The Contractor shall determine short or misplaced items and initiate corrective action. The Contractor shall check continuously for expiration dates on the spill response substances/equipment and submits orders as appropriate for resupply of expired or depleted stocks. The Contractor shall receive requests for issue of items (Transfer Orders) and check item identification codes in TEWLS for completeness and correctness in order to properly identify and pick items. The Contractor shall compile, pack, and mark items for shipment/issue ensuring compliance with supporting documentation. The Contractor shall ensure that storage area and materiel stored are protected against damage, deterioration and pilferage. The Contractor shall transcribe all necessary supply transactions and data required to update the processing system. The Contractor shall ensure materiel is marked and labeled in accordance with OSAH standards and have appropriate Materiel Safety Data Sheets available. 7.d.(2) The Contractor shall have all requisite PPE in order to perform the duties in each respective area of the mission and its parameters. This includes, but is not limited to, steel-toe boots, eye protection, hard hats, and over-garments. 7.e. Transportation Management. The Contractor shall manage daily commercial and military air shipments between USAMMC-SWA and Al Udeid Air Base (AUAB). The Contractor shall provide updated daily status reports for all military and commercial air shipment transactions. The Contractor shall coordinate and interface with the Air Force personnel (load planning) to expedite shipments and ensure there are no back-logged in the shipping yard in excess of 5 days. The Contractor shall manage transportation supply issues (cargo nets, straps, etc.) and maintain accountability of these items to ensure sufficient shipping materiel is available for transportation requirements. The Contractor shall write Radio Frequency (RF) tags and Tracking Control Momement Documents (TCMDs) for all Air Mobility Command shipments. This includes all refrigerated (refer), vault, hazmat, and general cargo pieces. The Contractor shall be able to access and utilize the Global Air Transportation Execution System (GATES) and In-Transity Visibility (ITV) or other similar future gracking systems to provide timely shipment status and delivery confirmations. The Contractor shall provide daily transportation escorts for ALOC shipments from Camp As Sayliyah to Al Udeid Air Base. The Contractor shall coordinate with AUAB loading planners and cargo handlers on loading Class VIII ALOCs on to MILAIR cargo manifest and ensure minimum delay at the cargo yard. The Contractor shall coordinate shipment of special handling/storage items (refer and vault) in a timely manner via commercial air transportation. The Contractor shall coordinate with Qatari customs office to clear medical materiel shipment in/out of AUAB. The Contractor shall coordinate transportation support to/from Camp As Sayliyah and AUAB as well as Doha International Airport. 7.f. Information Management Services. The Contractor shall work independently to support 11 Itanium servers; maintain Secure TelNet, FTP and proprietary services for all customers throughout the CENTCOM AOR and ensure secure operation of all servers and services through the use of security and encryption tools such as SSH and HTTPS and through staff training and documentation IAW Army Regulation 25-2, 24 October, 2007 and DoD 8570.01-M Information Assurance, Workforce Improvement Program, 19 December 2005. The Contractor shall perform duties as an System Administrator IAW AR 25-2, paragraph 3-3a, for USAMC-SWA of such systems or programs as logistics STAMIS like TAMMIS, DMLSS, and DCAM. The Contractor shall enforce the Information System (IS) security guidance policies as provided by the IAM and perform IASO duties if an IASO has not been appointed. Enforce system access, operation, maintenance, and disposition requirements. The Contractor shall ensure that personnel meet required security investigation, clearance, authorization, mission requirement, and supervisory approval before granting access to the IS. The Contractor shall report security violations and incidents to the servicing RCERT (Regional Computer Emergency Response Team) in accordance with Section VIII, Incident and Intrusion Reporting. The Contractor shall conduct comprehensive network assessments of his or her networks as authorized. The Contractor will ensure Configuration Management (CM) including all pertinent patches and fixes by routinely reviewing vendor sites, bulletins, and notifications and proactively updating systems with fixes, patches, definitions, and service packs with IAM or IAPM approval. The Contractor will ensure any system changes resulting from updating or patching are reported to the IAM/IASO. The Contractor shall maintain current anti-virus (AV) engines and definitions on all ISs. The contractor will review and verify currency of user accounts, accesses, and logins. The contractor shall remove departing users' accounts before departure. The Contractor shall terminate inactive accounts verified as no longer required that exceed 60 days. The Contractor shall suspend user accounts for the following types of actions: actions that knowingly threaten, damage, or harm the IS, network or communications security; revocation, suspension, or denial of security clearance or interim security clearance investigations; or unauthorized use of IS and networks per AR 25-2 para 4-5.s. The Contractor shall remove or disable all default, guest, and service accounts in ISs or network devices, and rename administrative accounts as applicable. The Contractor shall maintain and use at least 2 separate accounts for access to network resources, 1 for their privileged level access and a separate general user, non-privileged level account for routine procedures. The Contractor shall review IS and network audit logs and log files, and report anomalous or suspicious information in accordance with Section VIII, Incident and Intrusion Reporting. The Contractor shall monitor IS performance to ensure that recovery processes, security features, and procedures are properly restored after an IS has been rebooted. The Contractor shall monitor IS performance to ensure that processes, security features, and operating system configurations are unaltered. Perform equipment custodian duties as necessary. The Contractor shall notify the IAM or IAPM when a system no longer processes sensitive or classified information, or when changes occur that might affect Certification & Accreditation (C&A), to obtain disposition or resolution instructions. The Contractor shall ensure CM for security-relevant IS software (including IS warning banners) and hardware is maintained and documented. Implement and test IS and data backup procedures for integrity. The Contractor shall prohibit attempts to strain or test security mechanisms or to perform network-line or keystroke monitoring without authorization. The Contractor shall establish audit trails, conduct reviews, and create archives as directed by the IAM. 7.g. The Contractor shall provide desktop support for Microsoft workstations; administer, verify, and restore from backups; replace defective hardware on clients and servers as necessary. The Contractor shall maintain integrity of user accounts and data on Itanium server. The Contractor shall perform recovery when needed; perform maintenance on user accounts; add, remove, and modify accounts as necessary. The Contractor shall manage UNIX security features to protect confidential information while allowing appropriate access. The Contractor shall create and maintain mailing lists and aliases. The Contractor shall develop and test new servers and services, including writing scripts and patching existing source code. The Contractor shall provide training and opportunities for learning UNIX systems to local users and to supported units. The Contractor shall serve as the USAMC-SWA logistics focal point and authority for policy, implementation, and development of requirements to support logistics STAMIS such as TAMMIS, Defense Medical Logistics Standard Support (DMLSS), and DMLSS Customer Assistance Module (DCAM). The Contractor shall provide staff oversight, interface, and integration of intermediate and long-range programs supporting USAMMC-SWA logistics STAMIS activities and requirements. The Contractor shall provide logistics support planning, analysis, and guidance to USAMMC-SWA of such systems or programs as TAMMIS, DMLSS, and DCAM. The Contractor shall support over 500 customers and shall be responsible for network connectivity/administration, helpdesk procedures, configuration management, and automation acquisition within the information management office. The Contractor shall provide on-site evaluation of logistical systems representing USAMMC-SWA as a technical or systems expert. The Contractor shall arrange higher level or contractor support maintenance of assigned equipment. The Contractor shall prepare or supervise the preparation of technical studies, evaluations, reports, correspondence, and records pertaining to information system operations. The Contractor shall direct high level programming projects. The Contractor shall brief staff and operations personnel on matters pertaining to information systems. 7.g.(1) The Contractor shall serve as the Logistical Systems Analyst performing one or more of the following duties: 7.g.(1)a. Provide the Command with quality supply management and stock control support to include the development, implementation and maintenance of automated systems and operating procedures and guidance papers. 7.g.(1)b. Prepare briefing packages and provide briefings to higher management. 7.g.(1)c. Apply knowledge of TEWLS and applicable functional operating instructions. 7.g.(1)d. Analyze methods of attaining established program objectives and reviewing supply management systems. 7.h.(2) The Contractor shall have the following requirements: 7.h.(2)a. A systems/network administrator to oversee and maintain the Class VIII medical logistics requisition system familiar with database design, use, characteristics, and capabilities working with UNIX and TEWLS. 7.h.(2)b. Possess effective communication skills and the ability to interact professionally with a diverse group of staff and units and ability to work productively in teams. 7.h.(2)c. Solve problems with previous programming or scripting experience. 7.i. Bio-Medical Equipment Repair. The Contractor shall service, repair, and maintain medical equipment. This may involve working on equipment that involves mechanical, hydraulic, pneumatic, electronic, digital, optical, and radiological principals. 7.i.(1) Qualifications. 7.i.(1)a. Graduate from the DOD Biomedical Equipment Technician Training School with at least four years of experience in the field or, 7.i.(1)b. Graduate from an accredited biomedical equipment technology program (minimum two-year associate's degree) and five (5) years' experience in the field. 7.i.(1)c. Must have a high level of competence in repair of mechanical, electro-mechanical, electronic, and/or computer medical technology to sufficiently diagnose and repair devices and systems. 7.i.(2) The Contractor shall prepare and submit medical equipment maintenance records and reports on the DMLSS-Equipment and Technology Management (E&TM) module, Standard Army Maintenance System-Enhanced, or equivalent or future system. 7.i.(3) The Contractor shall follow departmental Standard Operating Procedures, inspect newly acquired medical devices and systems for safety and function; attach and assign appropriate control numbers and labels to clinical devices; acquire the necessary information for accurate database inventory entry. 7.i.(4) The Contractor shall conduct complete performance assurance and electrical safety testing; performs preventive/scheduled maintenance on medical devices as required; assists in the development of testing protocols. 7.i.(5) The Contractor shall respond to medical equipment problems in clinical or research areas; evaluates, troubleshoots and corrects problems up to and including those requiring novel solutions and expert diagnostic skills, involving unfamiliar equipment, and having the highest level of acuity and complexity; determines the need to remove and/or replace malfunctioning medical devices from service and implements accordingly. 7.i.(6) The Contractor shall perform repairs and calibrations with the highest degree of complexity or requiring expert diagnostic and repair skills. 7.i.(7) The Contractor shall participate in installation and updates of medical devices when required, including those requiring software revision; provides technical feedback for device evaluations. 7.i.(8) The Contractor shall make periodic rounds of assigned clinical areas to assess operation of medical devices; notes trends and develops and implements solutions, validated by the Supervisor, to address recurring problems. 7.i.(9) The Contractor may be required to instruct clinical, research, and technical staff and other support personnel on the operation, safe use, care and handling, and user maintenance procedures for medical equipment. 7.i.(10) The Contractor may be required to instruct department and other equipment technical staff on testing, calibration, preventive maintenance, trouble-shooting and repair of medical equipment and basic design and theory of the same and serve as a technical resource to military Bio-Medical Equipment Technicians (BMETs) for difficult tasks. 7.i.(11) The Contractor may be required to use a computer database in order to set examples in documentation of work performed in terms of quality, thoroughness, accuracy, and timeliness. 7.i.(14) The Contractor shall Participate in medical maintenance customer assistance visits or maintenance repair missions to Iraq, Afghanistan, Kuwait or any of USAMMC-SWA area of responsibility. 8. Workplace Safety. It is the responsibility of the Contractor to provide suitable PPE for contracted workers as stated in this section of the SOW. It is the responsibility of the Contractor to insure and verify that all personnel contracted understand and comply with the safety regulations that are set forth in this PWS and any specific regulations that are required at the work site or updated for work at the worksite. Consideration may be granted if the changes after award require additional training time or significant skill requirements as determined by the U.S. Government Safety Program Coordinator. 8.a. Safety/Hard Hats. The Contractor shall provide safety hats to personnel that protect against falling objects. This item will be work by all personnel during pulling, storing, and loading and unloading supply operations as well as during the operation of any forklifts, stock selectors, or similar equipment. This will be a commercially purchasable item. 8.b. Footwear. The Contractor shall be required to wear boots or other industry standard safety footwear during warehouse operations (pulling, storing, loading and unloading supplies). These boots will have steel or industry-approved to re-enforcement. Failure to provide/wear these items, properly train the user regarding usage or the user failing to wear the items during a mission will reflect in the Contrator's performance review and be held against the Contractor's ability to perform the mission. 8.c. Eye Protection/Goggles. The Contractor shall wear government provided approved eye protection when appropriate or when directed in order to protect from falling fragmentation. The eye protection will have day (high visibility) sens and a clear/yelloe (low visibility) lens, or it may be two different glasses meeting the same requirements. 8.d. The Contractor shall comply with safety requirements in the contractual agreement, to include the standards and requirements outlined by OSHA, the National Fire Protection Administration, Army Regulation 385-10 (Army Safety Program), the Department of Defense, and the Department of the Army. 8.e. The Contractor shall immediately notify the designated Government representative of any injury to a contractor employee. The Government will advise the Contractor if additional information or foms are required. The Contractor shall prepare a Report of Accident, U.S. Army Accident Report, and DA Form 285 (or appropriate documentation) and forward the original and one copy to the Contracting Officer within five (5) workdays after a reportable accident occurs. In addition, the Contractor shall address accidents in the Safety Plan as part of an overall Management Plan under the Contract Data Requirements List (CDRLs). 9. Performance Requirements Deliverables. 9.a. Performance Measures. In addition to performance standards identified in this SOW, the USAMMA supply Bulletin 8-75-11 contains additional quality control and performance measures that the contractor shall adhere to. 9.b. Sales Order (SO) processing time is defined in TEWLS as the measure of time from the generation of a customer SO to the order processed as "Goods Issue". The goal for this processing time is two (2) days for stocked lines on hand. 9.c. Inventory Accuracy Rate provides information regarding the accuracy of on-hand recorded accountable records. Values associated to this measure can indicate a problem with the reliability of on-hand balances often attributed to a failure to accurately, or in a timely manner, post receipts. The goal for this measure is 95%. 9d. Location Accuracy Rate is a comparison measure of locator records with actual physical location of assets expressed as a percentage of accuracy. This can be an indicator of effectiveness at placing materiel in its designated location and posting appropriate data to locator records. The goal for this measure is 98% 9.e. Receipt processing time represents the lapsed time from receipt of material until the receipt is posted to accountable records. The management objective is one (1) day. 10. Contractor-owned/Contractor-operated vehicles. All contractor-owned, or leased vehicles shall be clearly marked as visible means of identifying the vehicle as a contractor-operated vehicle and in accordance with the ASG-QA vehicle marking and security plans. 10.a. Maintenance and repair of Contractor vehicles. The Contractor shall not use any Government-owned facilities, tools, materials, or repair parts to maintain Contractor-owned vehicles without prior approval of the Government. 10.b. The Government shall provide fuel for all Government-provided and Contractor-leased vehicles and equipment. 10.c. The Contractor shall use Government-provided vehicles for purposes of Contract performance. Government -provided transportation shall not be used for "domicile-to-duty" or any other unauthorized purpose.
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