FILE | D | Interactive Patient Life System - Attachment

FBO DAILY ISSUE OF JULY 12, 2012 FBO #3883
DOCUMENT

D -- Interactive Patient Life System - Attachment

Notice Date: 7/10/2012
Notice Type: Attachment
NAICS: 511210 — Software Publishers
Contracting Office: Department of Veterans Affairs;Technology Acquisition Center;260 Industrial Way West;Eatontown, NJ 07724
ZIP Code: 07724
Solicitation Number: VA11812Q0512
Response Due: 7/17/2012
Archive Date: 7/27/2012
Point of Contact: David Sette
Small Business Set-Aside: N/A
Description: Request for Information - Interactive Patient Care Solution The United States Department of Veterans Affairs' Technology Acquisition Center is seeking sources to provide a Brand Name or Equal GetWellNetwork Interactive Patient Care Solution on a Firm-Fixed-Price basis. Please see a draft performance work statement and Appendix A - Salient Characteristics attached. In order for a solution to be considered "equal to" the GetWellNetwork offering, it must meet or exceed the salient characteristics in Appendix A. This is a Request for Information (RFI) only. Do not submit a proposal or quote. It is requested that all companies interested in participating in this effort submit a capability statement demonstrating their ability to meet this requirement. Please note this requirement will require installation and maintenance at the following eight locations: Richmond, VA, Martinsburg, WV, Washington DC, Baltimore, MD, Wilmington, De, East Orange, NJ, Chicago, Ill, and Los Angeles, Ca. During the solicitation period, VA will conduct site visits at each of these facilities. The capability statement should address your ability to meet this installation requirement. This RFI is for planning purposes only and shall not be considered an Invitation for Bids, Request for Quotations, or a Request for Proposal. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract. No funds have been authorized, appropriated or received for this effort. The information provided may be used by the VA in developing its acquisition strategy and Statement of Work. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI. The following information must be submitted with your comments: Name of Company: Address: Point of Contact: Phone Number: Fax Number: Email address: Electronic responses preferred. POC: David Sette - David.Sette@va.gov 732-440-9711 Responses must be received by 12 pm EST on Monday, July 9th 2012. PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS VETARANS HEALTH ADMINISTRATION (VHA) VETERANS AFFAIRS MEDICAL CENTERS (VAMC) Interactive Patient Life System Date: June 20, 2012 TAC-FY12-05019 PWS Version Number: 0.3 Contents 1.0 BACKGROUND4 2.0 APPLICABLE DOCUMENTS4 3.0 SCOPE OF WORK5 4.0 PERFORMANCE DETAIL5 4.1PERFORMANCE PERIOD5 4.2PLACE OF PERFORMANCE6 4.3TRAVEL6 5.0 SPECIFIC TASKS AND DELIVERABLES6 5.1PROJECT MANAGEMENT6 5.1.1PROJECT MANAGEMENT PLAN6 5.1.2KICKOFF MEETING7 5.1.3REPORTING REQUIREMENTS7 5.2INSTALLATION OF THE INTERACTIVE PATIENT CARE (IPC) SYSTEM7 5.2.1INSTALLATION VA NEW JERSEY8 5.2.2INSTALLATION IN GREATER LOS ANGELES8 5.2.3INSTALLATION VA WASHINGTON DC8 5.2.4INSTALLATION VA MARYLAND HEALTH CARE SYSTEM9 5.2.5INSTALLATION VA MARTINSBURG10 5.2.6INSTALLATION VA WILMINGTON10 5.2.7INSTALLATION VA RICHMOND10 5.2.8INSTALLATION LOVELL FEDERAL HEALTH CARE CENTER10 5.3IPC HELPDESK10 5.3.1VA ERIE11 5.3.2VA BIRMINGHAM11 5.4OPTIONAL TASK 1: IPC HELPDESK12 5.5OPTIONAL TASK 2: IPC HELPDESK12 ? 1.0 BACKGROUND The Department of Veterans Affairs (VA) Office of Patient Centered Care and Cultural Transformation (OPCC&CT) is responsible for developing and promoting patient centered care concepts, programs, and initiatives that bring a cultural transformation to the Veterans healthcare system's model of care. OPCC&CT is a Transformation 21 initiative with the mission to catalyze and sustain cultural transformation in health care for and with our Veterans. The vision of the office is to transform from a problem-based disease care system to a patient-centered health care system. This office is seeking an Interactive Patient Care (IPC) System to improve patient satisfaction and education, and provide patient access to information about their care and services available to them. The scope includes equipment, software, and services for ten (10) VA Medical Centers. Services include installation, implementation, support, maintenance and Content Design. Content Design will be conducted at both the VHA and Medical Center levels. 2.0 APPLICABLE DOCUMENTS In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following: 1.44 U.S.C. § 3541, "Federal Information Security Management Act (FISMA) of 2002" 2.Federal Information Processing Standards (FIPS) Publication 140-2, "Security Requirements For Cryptographic Modules" 3.FIPS Pub 201, "Personal Identity Verification of Federal Employees and Contractors," March 2006 4.10 U.S.C. § 2224, "Defense Information Assurance Program" 5.Software Engineering Institute, Software Acquisition Capability Maturity Modeling (SA CMM) Level 2 procedures and processes 6.5 U.S.C. § 552a, as amended, "The Privacy Act of 1974" 7.42 U.S.C. § 2000d "Title VI of the Civil Rights Act of 1964" 8.Department of Veterans Affairs (VA) Directive 0710, "Personnel Suitability and Security Program," May 18, 2007 9.VA Directive 6102, "Internet/Intranet Services," July 15, 2008 10.36 C.F.R. Part 1194 "Electronic and Information Technology Accessibility Standards," July 1, 2003 11.OMB Circular A-130, "Management of Federal Information Resources," November 28, 2000 12.32 C.F.R. Part 199, "Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)" 13.An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, October 2008 14.Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998 15.Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004 16.VA Directive 6500, "Information Security Program," August 4, 2006 17.VA Handbook 6500, "Information Security Program," September 18, 2007 18.VA Handbook 6500.1, "Electronic Media Sanitization," March 22, 2010 19.VA Handbook 6500.2, "Management of Security and Privacy Incidents," June 17, 2008. 20.VA Handbook 6500.3, "Certification and Accreditation of VA Information Systems," November 24, 2008. 21.VA Handbook, 6500.5, Incorporating Security and Privacy in System Development Lifecycle. 22.VA Handbook 6500.6, "Contract Security," March 12, 2010 23.Project Management Accountability System (PMAS) portal (reference PWS References -Technical Library at https://www.voa.va.gov/) 24.OIT ProPath Process Methodology (reference PWS References -Technical Library and ProPath Library links at https://www.voa.va.gov/) NOTE: In the event of a conflict, OIT ProPath takes precedence over other processes or methodologies. 25.Technical Reference Model (TRM) (reference at http://www.ea.oit.va.gov/Technology.asp) 26.National Institute Standards and Technology (NIST) Special Publications 27.VA Directive 6508, VA Privacy Impact Assessment, October 3, 2008 28.VA Directive 6300, Records and Information Management, February 26, 2009 29.VA Handbook, 6300.1, Records Management Procedures, March 24, 2010 3.0 SCOPE OF WORK The Contractor shall provide equipment, software, installation, support and maintenance for eight (8) VA Medical Centers. An additional two (2) VA Medical Centers require the Contractor to provide helpdesk maintenance only. Content Design will be conducted at both the VHA and Medical Center levels. 4.0 PERFORMANCE DETAIL 4.1PERFORMANCE PERIOD The period of performance shall be a twelve (12) months base period for the installation with two (2) twelve (12) month option years to provide system maintenance. Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO). There are ten (10) Federal holidays set by law (USC Title 5 Section 6103) that VA follows: Under current definitions, four are set by date: New Year's DayJanuary 1 Independence DayJuly 4 Veterans DayNovember 11 Christmas DayDecember 25 If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday. The other six are set by a day of the week and month: Martin Luther King's BirthdayThird Monday in January Washington's BirthdayThird Monday in February Memorial DayLast Monday in May Labor DayFirst Monday in September Columbus DaySecond Monday in October ThanksgivingFourth Thursday in November 4.2PLACE OF PERFORMANCE Tasks under this PWS shall be performed in VA facilities located in the 10 VA facilities listed below. 4.3TRAVEL The Government anticipates travel under this effort to perform the tasks associated with the effort, as well as to attend program-related meetings or conferences through the period of performance. Include all estimated travel costs in your firm-fixed price line items. These costs will not be directly reimbursed by the Government. The total estimated number of trips in support of the program related meetings for this effort is 21. Trips 1 - 20: The Contractor management team shall travel to each of the 10 medical centers (listed in Section 4.2) twice in the base year of the contract to account for 20 of the trips. These trips shall occur at the description of the government to provide management briefings or other consolations as necessary. It is estimated that each trip to a medical center will require 3 Contractor personnel and last for 1 day each. Trip 21: The Contractor shall travel to Washington DC for a Kick-Off Meeting for 1 day. 5.0 SPECIFIC TASKS AND DELIVERABLES The Contractor shall perform the following: 5.1PROJECT MANAGEMENT 5.1.1PROJECT MANAGEMENT PLAN The Contractor shall deliver a Project Management Plan (PMP) that lays out the Contractor's approach, timeline and tools to be used in execution of the contract. The PMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks and resource support. The PMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline PMP shall be concurred upon and updated monthly thereafter. The Contractor shall update and maintain the VA PM approved PMP throughout the period of performance. Kick-off meeting in Washington DC Deliverables: A.Project Management Plan 5.1.2KICKOFF MEETING The Contractor shall hold a Project Kickoff Meeting with an Integrated Project Team consisting of all key stakeholders including the COR and CO within ten (10) calendar days of contract award. At the Kickoff Meeting, the Contractor shall present the details of its intended approach, work plan, PMP and project schedule, including deliverable dates, for review and approval by VA PM and CO. The Contractor shall provide a Kick-Off Meeting Agenda, Kick-Off Meeting Briefing and Kick-Off Meeting Minutes. Deliverable: A.Kick-Off Meeting Agenda B.Kick-Off Meeting Briefing C.Kick-Off Meeting Minutes 5.1.3REPORTING REQUIREMENTS The Contractor shall provide the Contracting Officer's Representative (COR) with Monthly Progress Reports in electronic form in Microsoft Word and Project formats. The report shall include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports shall reflect data as of the last day of the preceding Month. The Monthly Progress Reports shall cover all work completed during the reporting period and work planned for the subsequent reporting period. The report shall also identify any problems that arose and a description of how the problems were resolved. If problems have not been completely resolved, the Contractor shall provide an explanation including their plan and timeframe for resolving the issue. The Contractor shall monitor performance against the PMP and report any deviations. It is expected that the Contractor will keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues. Deliverables: A.Monthly Progress Report 5.2INSTALLATION OF THE INTERACTIVE PATIENT CARE (IPC) SYSTEM The Contractor shall provide, install and configure an Interactive Patient Care (IPC) System to improve patient satisfaction and education, and provide patient access to information about patient care and services : This system will be installed in the below eight (8) VA Medical Centers. The details of individual IPC installations for each facility are listed below. Site visits will be conducted during the solicitation so that potential vendors, including the selected Contractor, shall have the opportunity to evaluate the requirements and determine the specific tasks and equipment needed for each individual facility. Many of the facilities have already existing equipment and connections. That already existing equipment, where available, will not need to be replaced. The Contractor shall use that already existing equipment as part of their IPC solution. Where existing televisions are compatible they shall remain in place and be integrated with the incoming IPC system. Any already existing equipment that needs to be replaced due to compatibility with the IPC system will be noted in the quote. The quote shall identify those and include replacement cost. Each medical center shall receive the following, including all labor to install and make fully functional: a.System Networking Equipment: All server and equipment necessary to integrate all individual units into a common system and to provide connection to the VA network. This system shall run on an independent network outside the VA IT network. b.Swing Arms with Touch Screen Monitors: Each designated bed in each facility shall have a TV mounted on a Swing Arm with a Touch Screen Monitor. Any already existing TV that does not have these qualities shall be replaced. c.Set up and Configuration: All equipment shall be fully functional, including menus, programs, etc. prior to turn over to the VA. d.All required equipment shall be fully installed by the Contractor. e.Clinical practice design: The Contractor's design professional shall develop the menu options and programming that is most applicable to the specific facility. Final configuration will require VA PM approval. f.One year extended equipment maintenance: One year extended maintenance from the time of installation completion. All equipment replacements will be performed by the Contractor and the VA will arrange for access to the hardware. g.One year software licenses: Beginning at the time of equipment installation, one year license for all software. h.Cabling to TV: During the site visit, the contractor shall evaluate the availability of existing cabling to the individual rooms and determine if new cabling is needed. New cabling will be required including connections between various floors, nursing units, buildings, etc. to make the system complete and independent from other existing VA networks. The full salient characteristics of the IPC are available in Appendix A. 5.2.1INSTALLATION VA NEW JERSEY The Contractor shall install systems in 153 bed locations of the VA NJ facility. 5.2.2INSTALLATION IN GREATER LOS ANGELES The Contractor shall install systems in 188 bed locations of the VA Greater Los Angeles facility. Of the 188 locations, 27 of those are brand new beds that will require a completely new system installation. 5.2.3INSTALLATION VA WASHINGTON DC The Contractor shall install systems in 297 bed locations of the VA Washington DC facility. Additional Equipment / Services: oAbility to access the health plans after discharge (preferably before entering the hospital before and admit. Gathering Veteran preference (food, TV channels, movie, etc.) before entering the hospital is a hospitality industry trend; we should do the same, if possible). Customizable menu to enable hospital staff to cater to patient needs. oAbility to provide pre-admission / pre-procedure information: offered through a secure web portal that provides information on scheduled procedures or information for patient/family members to view in preparation for their pending appointment oIncreased Movie Package: Subscription service to allow additional titles to be available through the system oRelaxation Channel (soft music, nature scenes, babbling brooks, etc.) 5.2.4INSTALLATION VA MARYLAND HEALTH CARE SYSTEM The Contractor shall install systems in 108 bed locations of the VA Maryland Health Care facility. Included Equipment / Services: oAbility to access the health plans after discharge (preferably before entering the hospital before and admit. Gathering Veteran preference (food, TV channels, movie, etc.) before entering the hospital is a hospitality industry trend). Customizable menu to enable hospital staff to cater to patient needs. oAbility to provide pre- admission / pre- procedure information: offered through a secure web portal that provides information on scheduled procedures or information for patient/family members to view in preparation for their pending appointment oIncreased Movie Package: Subscription service to allow additional titles to be available through the system oRelaxation Channel (soft music, nature scenes, babbling brooks, etc.) 5.2.5INSTALLATION VA MARTINSBURG The Contractor shall install systems in 219 bed locations of the VA Martinsburg. Included Equipment / Services: oAbility to access the health plans after discharge (preferably before entering the hospital before and admit. Gathering Veteran preference (food, TV channels, movie, etc.) before entering the hospital is a hospitality industry trend). Customizable menu to enable hospital staff to cater to patient needs. oAbility to provide pre-admission / pre-procedure information: offered through a secure web portal that provides information on scheduled procedures or information for patient/family members to view in preparation for their pending appointment oIncreased Movie Package: Subscription service to allow additional titles to be available through the system oRelaxation Channel (soft music, nature scenes, babbling brooks, etc.) 5.2.6INSTALLATION VA WILMINGTON The Contractor shall install systems in 120 bed locations of the VA Wilmington. 5.2.7INSTALLATION VA RICHMOND The Contractor shall install systems in 131 bed locations of the VA Richmond. 5.2.8INSTALLATION LOVELL FEDERAL HEALTH CARE CENTER The Contractor shall install systems in 250 bed locations of the Lovell Federal Health Care Center. 5.3IPC HELPDESK The Contractor shall provide software licenses for operation of the software provided in the base period of the order including system maintenance support. System maintenance support shall include help desk support to both end users and VA personnel and shall include routine system updates as well as any required repairs and equipment replacements. All equipment replacements shall be completed by the Contractor within 5 business days of the discovery of the need. This help desk support shall be delivered to all eight (8) of the VA Medical Centers discussed in Section 5.2, as well as for two (2) additional VA Medical Centers listed in Sections 5.3.1 and 5.3.2. These 2 additional sites already have an IPC solution deployed. 5.3.1VA ERIE Total Installations = 66 bed locations in VA Erie Equipment installation occurred in 2012 Erie - Annual Maintenance Data management from surveys and patient usage 1.Dedicated IPC Manager on Site Provide a full time IPC manager on site at the Erie VAMC 8 hours/week to provide technical support, trouble shooting to staff and users of the system. The role of this individual shall include, but not limited to: "Maintenance and growth of Interactive Patient Care in Erie "Development of Interactive Patient Care outcomes for Erie "Develop and implement Outcome Achievement Plan with Associate Director for Patient Care Services. "Ongoing staff/nurse education "Support for ongoing modifications and additions to content and system "Manage day to day operations of system "Manage implementation of additional VA provided content into the IPC "Maintenance, troubleshooting, and support of TV's. 2.Licensing - Patient Life System Pathways Edition Bed License for one year. 5.3.2VA BIRMINGHAM Total Installations = 94 bed locations in VA Birmingham Included Equipment / Services: oAbility to access the health plans after discharge (preferably before entering the hospital before and admit. Gathering Veteran preference before entering the hospital is a hospitality industry trend; we should do the same, if possible). oAbility to provide pre- admission / pre- procedure information: offered through a secure web portal that provides information on scheduled procedures or information for patient/family members to view in preparation for their pending appointment Installation occurred in 2011. Contract is for maintenance only. 5.4OPTIONAL TASK 1: IPC HELPDESK The Contractor shall provide software licenses for operation of the software provided in the base period of the order including system maintenance support. System maintenance support shall include help desk support to both end users and VA personnel and shall include routine system updates as well as any required repairs and equipment replacements. All equipment replacements shall be completed by the Contractor within 5 business days of the discovery of the need. This help desk support shall be delivered to all eight (8) of the VA Medical Centers discussed in Section 5.2, as well as for two (2) additional VA Medical Centers listed in Sections 5.3.1 and 5.3.2. These 2 additional sites already have an IPC solution deployed. 5.5OPTIONAL TASK 2: IPC HELPDESK The Contractor shall provide software licenses for operation of the software provided in the base period of the order including system maintenance support. System maintenance support shall include help desk support to both end users and VA personnel and shall include routine system updates as well as any required repairs and equipment replacements. All equipment replacements shall be completed by the Contractor within 5 business days of the discovery of the need. This help desk support shall be delivered to all eight (8) of the VA Medical Centers discussed in Section 5.2, as well as for two (2) additional VA Medical Centers listed in Sections 5.3.1 and 5.3.2. These 2 additional sites already have an IPC solution deployed. ? Salient Characteristics of Interactive Patient Life System Summary: Interactive Patient Life System (IPC) shall connect to the patient's television and deliver a full interactive resource and clinical tool. Using an interactive pillow speaker or Touch Screen Monitor and keyboard to navigate through the System, patients shall be able to access education resources, communication tools and entertainment options. IPC shall be customizable for each individual patient and shall be capable of integration of patient input/feedback within existing clinical workflows through patient pathways (i.e. Pneumonia Antibiotic, Fall Prevention, Smoking Cessation, Medication, Education, Safety, and Heart Failure Care Plan Pathways). IPC shall also include a web-based management console for reporting and real time changes to the system, patient alerts, patient pathways, nursing tools at the bedside and at the nursing station, a comprehensive embedded patient education library, an education section personalized for each patient, communication tools for the patient to communicate to non-nursing departments, and administrative reporting capabilities. Required Functionality: 1.Automated Workflows: The IPC shall enable the hospital to automatically customize a patient's access to IPC services. It shall provide the ability to send a variety of coordinated, automated messages that appear on a patient's television monitor to invite each patient, at the appropriate time, to learn more about his/her care, condition and safety, as well as other important aspects of the hospital visit. These workflows shall be triggered from a variety of inputs including admission, patient action through interactive system, clinician input through a web-based management console and/or interfaces with existing hospital clinical systems. Workflow examples might include: a.Patient Welcome b.Patient Safety Education c.Hand Hygiene Education d.Diagnosis / Medication Education e.Fall Prevention f.Smoking Cessation Education g.Patient Satisfaction Feedback h.Service Recovery 2.Patient Education: IPC shall include a starter education package as well as access to medication education, both video and text based. a.On-Demand Education: On-screen menus for patients to find the information that they wish to view. b.Prescribed Education: Enable caregiver's ability to suggest educational videos to patients through a Web-based management console. c.Interface: Ability to build an interface with VA medical records system (Veterans Health Information Systems and Technology Architecture/Computerized Patient Record System (VISTA/CPRS)), allowing a clinician to prescribe content directly from CPRS system which will result in a prescription notification on the patient's television monitor. Capability to receive orders directly from a number of systems. Ability to interface using HL7. d.Auto-Prescribe by Diagnosis: Through an interface, automatically prescribe pre-selected videos by the hospital for patients with a specific diagnosis. e.Interactive Care Plans: Prepare a patient for discharge from the very first day of admission. An Interactive Care Plan can level the flow of education that must occur, improving compliance post discharge and reducing readmission rates. Desired Interactive Care Plans include Heart Failure and Asthma, Orthopedics, and Diabetes. 3.Patient Education Library: IPC shall include a starter education package of over 450 titles and an education library of over 3000 titles for clients to preview content and request license information. 4.Bed-side Nursing Tools: IPC shall provide a password protected staff only menu on the patient's television to allow clinicians to see education completion, start education for the patients, and tools to assess patients fall risk at the bedside. 5.Executive Reporting: IPC shall provide a comprehensive executive dashboard through a web-based management console. The dashboard shall provide high level utilization statistics, education completion, survey results, patient comments, service requests and entertainment completion. The data shall be provided in real-time with the ability to set parameters based on date ranges and specific units. 6.Internet/Email: Patients and their families shall have access to the Internet through an internet browser. Patients shall have access to pre-defined links to popular Web-based email providers, such as Google Mail, Hotmail and Yahoo Mail, as well as other online e-mail sites. 7.Ability to provide the following System Interfaces while also providing patients internet access a.ADT b.Orders/Results c.Medication Education d.Pain Assessment / Pain Rating Documentation 8.Web-Based Management Console: IPC shall provide a web-based tool for administrators and clinicians. The tool shall be role-based and password protected, provide real-time reporting and patient profiles to review education compliance and other patient activity, and allow nurses and physicians to prescribe education content to the patient through their interactive television system as part of the care process. 9.Non-Clinical Customer Service Requests: IPC shall use an on-screen menu to request an unlimited number of service options including room temperature adjustments, housekeeping, etc. This feedback shall automatically be routed to the appropriate person(s) designated to respond to patient issues or concerns (alphanumeric page and/or email to an individual or multiple parties). Each notification indicates the room number or the patient that initiated the request and the specific issue or concern. 10.Patient Surveys: IPC shall have the ability to build defined patient surveys and to dynamically change surveys based on patient response to previous questions. The hospital shall have the ability to modify much of the content, including survey questions, through a web based management console. Based on how patients respond to survey questions, various members of the care team must be able to recieve alerts to respond to a patient's concern via phones, pagers, email or print stations. In addition to having the survey available on-demand, the system (based on time of day, day of stay, etc.) shall be able to send a message to patients' television monitors requesting that they complete a satisfaction survey. Responses are monitored and addressed real time. The survey responses shall also have the ability to be accessed by appropriate staff members through the Web-based management console for reporting, trending and further analysis. 11.Flexibility of Feature Delivery: IPC shall be configurable to the individual patient level. This personalization shall be done automatically, based on patient attributes available through interfaces with existing systems. Based on patient demographics, the system shall display personalized welcome information, admitting diagnosis education, etc. In addition, based on the age/gender of the patient, IPC shall display customized education or offer specific services (i.e. mammography screening). 12.Cafeteria Menu and Meal Ordering: IPC shall offer the ability to display menus as well as place a meal order to be delivered. Thesystem shall also have the ability to interface with existing dietary management systems resulting in the display of patient-specific menu options based on dietary orders. 13.Patient Alerts: Targeted messages shall be triggered by time of day (scheduled) delivered to the patient's television. Examples include: special events, prescription fulfillment, education reminders, question of the day survey, and caregiver appreciation reminders. 14.Games: A variety of games shall be included in IPC. 15.Movies: IPC shall include at least thirty entertainment movies, a portion of which are replaced/updated on a quarterly basis. 16.Multi-Language Capability: The patient's shall be able to select their preferred language from the Welcome page, automatically defined via ADT, or adjusted through a web based management console. 17.Shopping Options: IPC shall have the ability to place orders from the cafeteria, canteen, gift shop, etc. 18.Comments/Suggestions/Staff Recognition: IPC shall have the ability to allow patients to provide free text comments / suggestions / compliments and automatically route those messages to appropriate staff. The system also provides the ability to view / sort / report on comments through a web-based management console. 19.System Maintenance: IPC shall provide phone support 24 hours/day, 7 days/week, 365 days/year, at least quarterly preventative maintenance, and software upgrades as they are released. 20.Home Education Tools: Provide a portal solution that provides patients access to personalized health education including diagnosis education received as an in-patient through the Interactive Patient Care provider's hospital Interactive television system in addition to electronic discharge instructions and personalized medication education.
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D -- Interactive Patient Life System - Attachment