DOCUMENT
U -- Web-Based Instruction - Attachment
- Notice Date
- 8/23/2012
- Notice Type
- Attachment
- NAICS
- 611430
— Professional and Management Development Training
- Contracting Office
- Department of Veterans Affairs;Network Contracting Activity 8 (NCA 8);8875 Hidden River Pkwy Suite 525;Tampa FL 33637
- ZIP Code
- 33637
- Solicitation Number
- VA24812I2647
- Response Due
- 8/29/2012
- Archive Date
- 8/30/2012
- Point of Contact
- william.hilliard@va.gov
- E-Mail Address
-
Contract Specialist
(william.hilliard@va.gov)
- Small Business Set-Aside
- N/A
- Description
- The Department of Veterans Affairs, Veterans Integrated Service Network (VISN 8), James A. Haley Veterans Hospital, Tampa, FL is currently seeking any company that can provide the following items or equal: Promoting Veteran Adoption of VA Patient-Facing Platforms using Game-Motivated Web-Based Instruction. This project will adapt existing promotional and instructional materials for VA Veteran-facing platforms (ex. My HealtheVet, Mobile, Kiosks, Home Tele-health, etc.) to a game-motivated instructional website to inform Veterans and their caregivers about these services and how to access and use these services. This site incorporates instructional learning modules and game-based motivations (gamification) approaches. It should be extensible, to adapt future instructional modules. This product is not accessing Veteran's data, nor interacting with VA patient-facing platforms. The contractor shall complete the work in 365 calendar days or less from date of award. Deliverable One: A detailed work plan and briefing will be conducted virtually (ex. Skype, VTEL or MS Communicator). The VA team will provide existing instructional and promotional materials about VA virtual services and resources for learning modules. The VA team will go over the site-wide requirements that are necessary for the website and contractor will demonstrate their ability to meet these requirements. These include: Contractor will work with VA team to refine their existing wireframed design and use cases to build a web-based learning application to motivate veterans to learn about their health care options in the VA. Learning modules will be developed to instruct Veterans about these topics, incorporating interactive features to motivate the Veteran's learning. Features from games will be used to motivate Veterans, i.e. "Gamification". This includes ribbons, medals and promotions. A forum will be created to add more interaction among the community. Guides and screen casts will also be created to walk Veterans through online resources. Contractor will explain their plan for managing new learning modules. The site is designed for extreme accessibility. This includes: 508 compliance, a preference for icons over text, audio playback of text content, cross browser compatibility (including Safari, Firefox and IE 7+) and no Adobe Flash. Alternative web technologies (such as HTML5 and/or JavaScript) will be used for developing website interactivity and presenting rich media (e.g. videos). The site will have three virtual personalities, hereafter avatars, which the Veteran will interact with. These avatars (presented as images or video) will be present on mission pages, as well as others, to talk back to the Veteran. These avatars include a sergeant, an officer and a healthcare worker and will have separate voices and static images. They will be used to create a more social and interactive feel as they guide the Veterans through the missions. The website will be designed for new modules to be added in the future as new VA technologies and benefits become available to Veterans. The content and the learning application will be developed with industry standard web and database development technologies in human-readable formats (i.e. non-obfuscated), will be 508 compliant, with web analytic software incorporated (ex. Piwik). Media will use standard web formats: images (png, gif or jpg), video (mpg, mp4) and audio (mp3,aac). Deliverable Two: Signed-off functional design plan (including wireframes) signifying an understanding between the contractors and the VA team. Contractor will work with VA team, using the VA's existing wireframe as a template, to develop a finalized wireframe addressing the projects needs. This "sign-off" will be achieved in a final review meeting, after previous planning meetings, and represented as an email acknowledgement from the VA team. Deliverable Three: Three competing "look and feel" options, each fully developed and demonstrated on two hypothetical webpages of the final website, will be developed by the contractor for the VA team to choose between for the final site's look and feel. These options will be different and informed by conversations with the VA team. Small adjustments by the VA team to a selected look and feel are expected. The "look and feel" should include example ribbons and medal artwork, demonstrative of future artwork to be delivered. Deliverable Four: The VA team will signed-off on the learning module outlines created by the contractor (or similar representation of learning module design used by the contractor and agreed to in the opening meeting) and both will agree to the topics of 5 step-by-step guides (or "wizards"). We anticipate 15 4-5 minute length learning modules covering 3-5 topic areas, presented in the kickoff meeting. We anticipate 5 screen capture videos to be incorporated in the plan and 3 types of interactive learning experiences (ex. drag and drop, text entry, etc.) to be used in the learning modules. The guides will address commonly used functionality of the VA's online resources and will be provided by the VA team. Deliverable Five: A scoring plan will be developed by the contractor and VA team incorporating rewards for completing tasks on the site, for example: ribbons, medals and rank. A scoreboard will be developed so Veterans can compare themselves in relation to peer users (using overall performance metrics). Artwork will be associated with each reward. Methods to incorporate social media and popularize the system will be incorporated in this plan (i.e. print a paper certificate when a high-level reward is achieved). Deliverable Six: A forum section of the website will be designated, allowing Veteran users to discuss topics and communicate, and a plan for implementation will be presented to the VA team. Off the shelf solutions are expected to be used, which adhere to our site-wide requirements in addition to providing the following functionality to be demonstrated to the VA team: Able to "pin" important posts to the top of a forum topic. Able to like/dislike a post, mark a posted question as answered and de-emphasize bad posts so they disappear (through a dislike function). Able to see a poster's log of posts as well as their track record in terms of number of posts and like/dislike level. Deliverable Seven: The contractor will provide a working prototype of the website to support the VA team's user testing. A meeting will be held between contractor and the VA team where VA team is walked through the prototype and its features. This should take the form of a Cognitive Walkthrough, to identify issues that could impact a Veteran's ability to use the site. The outcome of this Cognitive Walkthrough will be an initial issues list for the contractor. Deliverable Eight: The VA team will produce an identified issues list to the contractors at one month after contractor delivery of the working prototype, whichever is later. This list will by ranked by issue severity. Contractor must make a best-effort to address identified issues on this list. The final list of changes will be mutually agreed upon by the contractor and the VA team, It is anticipated that contactor will deliver new updates for VA feedback during the remaining months of the project. Deliverable Nine: The contractor will deliver the new website on a portable storage media (such as a USB flash drive), as well as instructions for deploying it on an IT infrastructure. They will assist the VA with any installation issues. All assets used in the system will be delivered to and owned by the VA. This includes raw audio, raw video, images, database structure, code, project save files, etc. The final delivery will also include a confirmation walkthrough of the complete instructional website, including completion of changes agreed upon in deliverable eight, and hosting solution for the website (both web and database) for a period of three years. Optional Deliverable One: Contractor will deliver modules, with associated media and source files in-line with the above requirements, to VA team for delivery. As with the mandatory tasks of Section D, the VA team is expected to review the design and prototype of these modules, with at least a month of time for user testing to provide feedback to the contractor before the final deliverable. Additional artwork for the rewards should be included as well as support for adjusting the scoring system. The government will determine on a SR basis what positions are considered key personnel. The contractor shall identify, by name, the key management and technical personnel who will work under this task order at the time the work is being negotiated. If a key person becomes unavailable to complete the SR, the proposed Substitutions of key personnel shall be made only as approved directed by the Contracting Officer and the COTR. The contractor shall submit a resume of qualifications for the COTR and all other direct employees proposed for the project. All Contractor employees will be approved by the COTR prior to bringing on duty. Team personnel proposed by the contractor should possess some of the following knowledge and/or skills: Instructional education or eLearning experience; Graphic artists; Desirable: Experience with Gamification or game-based learning motivations (edutainment); Desirable: Veterans healthcare systems The applicable NAICS for this item is 611430. Interested firms shall include a brief capability statement (include product specifications/brochures for equal items), complete contact information (company name, POC, email, phone), size status (large business, small business, SDVOSB, VOSB, Hub Zone 8(a), Woman Owned Small Business, etc), and GSA/FSS schedules if applicable. Also, please confirm if your company uses FedBid or is willing to use FedBid. All responses to this sources sought notice shall be submitted to the following email address: william.hilliard@va.gov. Please do not call or leave voice messages. The closing time/date for responses is 1100 AM, 29 Aug 2012. This sources sought notice is for market research purposes only. THIS IS NOT A SOLICITATION AND DOES NOT OBLIGATE THE GOVERNMENT TO ISSUE A SOLICITATION. The Government will not pay for any information submitted under this notice.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/VA/TaVAMC673/TaVAMC673/VA24812I2647/listing.html)
- Document(s)
- Attachment
- File Name: VA248-12-I-2647 VA248-12-I-2647.doc (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=453247&FileName=VA248-12-I-2647-000.doc)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=453247&FileName=VA248-12-I-2647-000.doc
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA248-12-I-2647 VA248-12-I-2647.doc (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=453247&FileName=VA248-12-I-2647-000.doc)
- Record
- SN02853124-W 20120825/120824001350-2c5a10faa7ebf11637bb16cc311ecea6 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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