AWARD
J -- Ongoing maintenance for the Consolidated Administration (CA) and Real-Time Dashboard (RTDB) tool.
- Notice Date
- 9/5/2012
- Notice Type
- Award Notice
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of Homeland Security, Federal Emergency Management Agency, Texas National Processing Service Center, 3900 Karina Lane, Denton, Texas, 76208, United States
- ZIP Code
- 76208
- Solicitation Number
- HSFE11-12-R-0003
- Archive Date
- 9/19/2012
- Point of Contact
- MICHAEL L. YOUNG, Phone: 9408918635
- E-Mail Address
-
michael.young3@dhs.gov
(michael.young3@dhs.gov)
- Small Business Set-Aside
- N/A
- Award Number
- HSFE11-12-C-0014
- Award Date
- 9/4/2012
- Awardee
- Tier3 SME, 2009 Caminos Street, Raleigh, North Carolina 27607, United States
- Award Amount
- $321,385.93
- Description
- This acquisition is for maintenance services relating to the Tier3SME CA/RTDB. These customized tools are utilized by FEMA as a consolidated platform for caller routing and internal call treatment on FEMA's Advanced Call Center (ACCN) Technology project. This system drives both the Intelligent Contact Manager (ICM) and Integrated Voice Response (IVR) systems within the ACCN platform as well as provides internal monitoring capability on telecom resource utilization. The maintenance services include coding, scripting, configuration changes, enhancements, repairs and system modifications.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DHS/FEMA/TX-NPSC/Awards/HSFE11-12-C-0014.html)
- Record
- SN02869440-W 20120907/120906002503-24eadd369bd94a508b769806486f7fd0 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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