MODIFICATION
R -- Solicitation - U.S. Army Wounded Soldier and Family Call Center Services for the U.S. Army Medical Command Medical Assistance Group (MMAG) located at Fort Sam Houston, TX
- Notice Date
- 9/17/2012
- Notice Type
- Modification/Amendment
- NAICS
- 624190
— Other Individual and Family Services
- Contracting Office
- MICC Center - Fort Sam Houston (JBSA), Directorate of Contracting, 2107 17th Street, Bldg. 4197, Fort Sam Houston, TX 78234-5015
- ZIP Code
- 78234-5015
- Solicitation Number
- W9124J-12-R-0020
- Response Due
- 10/9/2012
- Archive Date
- 12/8/2012
- Point of Contact
- Belinda Kent, 210-466-2219
- E-Mail Address
-
MICC Center - Fort Sam Houston (JBSA)
(belinda.e.kent.civ@mail.mil)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- This is a non-personal services contract solicitation to provide call center services to the U.S. Army Wounded Soldier and Family Hotline (WSFH) for the U.S. Army Medical Command Medical Assistance Group (MMAG) located at Fort Sam Houston, Texas. The Government shall not exercise any supervision or control over the contract service providers (CSPs) performing the services herein. Contract Service Providers shall be accountable solely to the contractor who, in turn, is responsible to the Government. The Chief of Staff of the Army activated the Wounded Soldiers and Family Hotline (WSFH) in 2007. The purpose of the WSFH are: 1) to offer wounded, injured, and ill Soldiers and family members a way to share concerns on the quality of patient care; 2) to provide senior Army leaders with visibility on medically-related issues so they can properly allocate resources to better serve Soldiers and families; 3) to assist in the resolution of Soldier and Family Member problems/issues; 4) to ensure that medical related issues are appropriately coordinated with MEDCOM Subject Matter Experts; 5) to take immediate action on any incoming calls where harm to self or others is expressed or suspected; and 6) to provide intake services for any MEDCOM directed surveillance program. The intent of this initiative is to increase awareness and identify actions necessary to ensure our wounded Soldiers and their families receive effective and responsive medical care.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/86f0ecf67aa61ff1f1b1e0fa346199f9)
- Place of Performance
- Address: Fort Sam Houston TX
- Zip Code: 78234-5015
- Zip Code: 78234-5015
- Record
- SN02885373-W 20120919/120918000337-86f0ecf67aa61ff1f1b1e0fa346199f9 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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