SOURCES SOUGHT
D -- Social Media and Engagement Tool Software: Evaluating On-line Resources of the National Library of Medicine (NLM) by Miniing Social Media
- Notice Date
- 1/22/2013
- Notice Type
- Sources Sought
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, National Library of Medicine, 6707 Democracy Blvd., Suite 105, Bethesda, Maryland, 20894, United States
- ZIP Code
- 20894
- Solicitation Number
- NIHLM2013659SRE
- Archive Date
- 2/12/2013
- Point of Contact
- Sheila R. Edmonds, Phone: 3014966546
- E-Mail Address
-
sheila.edmonds@nih.gov
(sheila.edmonds@nih.gov)
- Small Business Set-Aside
- N/A
- Description
- This Sources Sought Notice is for informational and planning purposes only and shall not be construed as a solicitation or as an obligation or commitment by the Government. This notice is intended strictly for Market Research. This is a Small Business Sources Sought Notice. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding: (1) the availability and capability of qualified small business sources; (2) whether they are small businesses; HUBZone small businesses; service- disabled, veteran-owned small businesses; 8(a) small businesses; veteran-owned small businesses; woman-owned small businesses; or small disadvantaged businesses; and (3) their size classification relative to the North American Industry Classification System (NAICS) code for the proposed acquisition. The North American Industry Classification System (NAICS) Code is 511210-Software Publishers. The National Institutes of Health (NIH), National Library of Medicine (NLM) is conducting a Market Survey to help determine the availability and technical capability of qualified small businesses, veteran-owned small businesses, service-disabled veteran-owned small businesses and/or HUBZone small businesses capable of serving the needs identified below: Background: The National Library of Medicine (NLM) is the world's largest biomedical library and makes its stored information available online at no charge to consumers, health professionals, and biomedical scientists through a diverse suite of resources. Evaluating how its databases and other resources are utilized is an important component of continuing quality improvement and has long been an on-going program of NLM management through a potpourri of monitoring tools. The world-wide explosion in the use of social media provides a unique opportunity for sampling sentiment and use patterns of NLM's "customers" and for comparing NLM to other sources of health-related information. Purpose: The purpose of this requirement is to obtain software capable of examining such social media sites as Twitter Facebook, blogs, news sites, discussion boards, video and image sharing sites with inquiries relevant to NLM issues and with full respect for privacy rights of those who created the social media entries. Scope of Work: The work requirement will demonstrate an approach to comprehensive access to the target information within a framework that permits NLM to rapidly formulate and process complex queries relevant to evaluation of its programs and those of its "competitors". Project 1: Monitoring Usage of NLM Resources by Consumers By examining relevant tweets and other comments, NLM will gain insights to extent of use, context for which information was sought, and effects of various health-related announcements and events on usage patterns including: • Relative frequency with which various NLM resources are mentioned • Comparison of NLM mentions with mentions of "competitors" • Identification of urgent information requests for which NLM could "push" vetted information free of advertising or commercial interest • Effects of topical health issues such as "mad cow" or West Nile Virus or disasters etc. on use of NLM resources • Effect of changing NLM's interface design and textual/graphic style on usage by consumers • Effectiveness of NLM use of social media to distribute health information • Comparable analyses of other NIH, DHHS and private sector health information sources • Demographic characteristics of those whose messages are being examined to the extent permitted by privacy regulations. • Ascertaining public interest in using social media for health-related purpose • Value of tweets and other messages as teaching tools and change-agents for health-relevant behavior Project 2: Monitoring Usage of NLM Resources by Health Professionals and Biomedical Scientists By examining relevant tweets and other comments, NLM will gain insights to extent of use, context for which information was sought, and reactions to information provided to clinicians involved in patient care, and scientists focused on research issues, including: • Citations of published papers available from NLM bibliometric databases • Citations of published papers available from NLM full-text references • Information-seeking behavior of clinicians and scientists • Effects on usage of modifying database design features • Professional comments about value of NLM's resources • Comparison of use of NLM resources to use of those provided by "competitors" • Regional and international differences in information-seeking behavior by professionals Contractor Responsibility: Independently, and not as an agent of the Government, the Contractor shall furnish all necessary services, qualified personnel, materials, and equipment, not other¬wise provided by the Government, to provide the requisite services required to support this requirement which is directly related to the work of the NLM. All work shall be monitored and technically co¬ordinated by the Contracting Officer's Representative (COR). Contractor Tasks/Services: The Contractor shall perform the following specific tasks for Projects 1 and 2 in accordance with the respective project descriptions identified above: Task 1: Install appropriate software on a Government computer(s) that is designed for efficient customer-friendly operation and has option of extending capabilities Task 2: Maintain a comprehensive "universe" of social media data subject to queries. Content from Facebook, blogs, news sites, discussion boards, video and image sharing sites will be maintained by the Contractor and kept up-to-date in a timely manner and made available for query by Government Task 3: Provide an appropriate library of relevant search terms appropriate for the questions of interest to NLM. Software must accommodate complex query combinations, and permit ad hoc creation of new query terms and combinations in accord with NLM quotidian interests. Task 4: Train designated Government personnel in proper use of the licensed software and in efficient formulation of queries Task 5: Provide on-going consultation as needed to refine queries of importance to Government. Task 6: Offer improvements to the software as developed from time to time by Contractor Number of Users: The Government expects license to cover two (2) users. Deliverables: ● Evaluating On-line Resources of the National Library of Medicine by Mining Social Media: The final product will be an installed software package that meets the requirements of the Government for timely retrieval from Twitter, Facebook, blogs, news sites, discussion boards, video and image sharing sites from the social media information stores maintained and kept current by the Contractor ● Expert assistance as needed from the Contractor to assist the Government in formulating inquiries with search terms and term combinations that will provide appropriate responses appropriate for the goal of Government questions relevant to the NLM mission ● Training of at least two Government staff members by Contractor personnel and through on-line resources ● Display of search results in an efficient manner, preferably in dashboard form, suitable for analysis by the Government. ● Periodic updates on status/changes in the social media environment ● A delivery schedule will be provided by the Contractor within thirty (30) days of the contract Period of Performance: The resultant purchase order will be for a period of twelve (12) months from the Date of Award. Place of Performance: • On-site at National Library of Medicine SECTION 508 COMPLIANCE In accordance with FAR 39.2, Section 508 of the Rehabilitation Act is implemented in this order. Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998, all electronic and information technology (EIT) products and services developed, acquired, maintained, and/or used under this contract/order must comply with the "Electronic and Information Technology Accessibility Provisions" set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the "Access Board") in 36 CFR part 1194. Information about Section 508 provisions is available at http://www.hhs.gov/od. The proposed acquisition will be procured in accordance with the policies and procedures under FAR Part 13. All responsible sources may submit a capability statement which will be considered by the National Library of Medicine. This Sources Sought Notice is not a Request for Quotes (RFQ), nor is an RFQ available. (a) Provide a capability statement demonstrating relevant experience, skills and ability to fulfill the Government's requirements for the above. The capability statement should contain enough sufficient detail for the Government to make an informed decision regarding your capabilities; however, the statement should not exceed ten (10) pages. (b) The capability statement should include references, key personnel, and any teaming arrangements needed to fulfill the requirements. It must identify the responder's small business type and size; DUNS number; NAICS code; and technical and administrative points of contact, including names, titles, addresses, telephone and fax numbers, and e-mail addresses. (c) All capability statements must be submitted electronically no later than 1:00 PM EST on Monday, January 28, 2013 to Sheila Edmonds at sheila.edmonds@nih.gov. Disclaimer and Important Notes: This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Federal Business Opportunities. However, responses to this notice will not be considered adequate responses to a solicitation. Confidentiality: No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).
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