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FBO DAILY - FEDBIZOPPS ISSUE OF MARCH 21, 2013 FBO #4135
DOCUMENT

R -- SERVICE EXCELLENCE MODEL - Attachment

Notice Date
3/19/2013
 
Notice Type
Attachment
 
NAICS
541611 — Administrative Management and General Management Consulting Services
 
Contracting Office
Department of Veterans Affairs;Network Contracting Office 22;VA San Diego Healthcare System;3350 La Jolla Village Drive;San Diego CA 92161
 
ZIP Code
92161
 
Solicitation Number
VA26213Q0504
 
Archive Date
4/18/2013
 
Point of Contact
Susan Combs
 
Small Business Set-Aside
Total Small Business
 
Description
The Department of Veterans Affairs, Network Contracting Office is seeking Contractors interested in providing professional strategy enrichment services and coaching materials for the creation of a VA San Diego Healthcare System (VASDHS) Service Excellence Model under a firm fixed-price contract (Commercial Item FAR Part 12). The Contractor shall be required to furnish all qualified personnel, materials and supplies necessary for the creation of the Service Excellence Model. The contractor shall have experience in conducting measurement and study of patient satisfaction data. The contractor must have specific technical expertise and experience in working with employees in health care organizations at all levels. The contractor shall have experience and expertise in clarifying and summarizing strengths, weaknesses, and opportunities for a medical center as they pertain to customer service systems, practices and outcomes. The procurement procedure for this requirement shall be a 100% Small Business set-aside. The solicitation will be available on or about March 26, 2013. Solicitation, amendments and other miscellaneous documents shall be posted on FedBizOpps (http://www.fbo.gov). Each contractor shall be responsible for reviewing this website for amendments, updates, or changes to current information.
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/spg/VA/LBVANBC/VAMD/VA26213Q0504/listing.html)
 
Document(s)
Attachment
 
File Name: VA262-13-Q-0504 VA262-13-Q-0504 PRE-SOLICITATION NOTICE.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=665013&FileName=VA262-13-Q-0504-002.docx)
Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=665013&FileName=VA262-13-Q-0504-002.docx

 
Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 
Place of Performance
Address: VA San Diego Healthcare System;3350 La Jolla Village Drive;San Diego, California
Zip Code: 92161
 
Record
SN03014857-W 20130321/130319234842-ebebd03aeed3ba5f876491ee86b8d2f0 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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