DOCUMENT
R -- SERVICE EXCELLENCE MODEL - Attachment
- Notice Date
- 3/19/2013
- Notice Type
- Attachment
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Department of Veterans Affairs;Network Contracting Office 22;VA San Diego Healthcare System;3350 La Jolla Village Drive;San Diego CA 92161
- ZIP Code
- 92161
- Solicitation Number
- VA26213Q0504
- Archive Date
- 4/18/2013
- Point of Contact
- Susan Combs
- Small Business Set-Aside
- Total Small Business
- Description
- The Department of Veterans Affairs, Network Contracting Office is seeking Contractors interested in providing professional strategy enrichment services and coaching materials for the creation of a VA San Diego Healthcare System (VASDHS) Service Excellence Model under a firm fixed-price contract (Commercial Item FAR Part 12). The Contractor shall be required to furnish all qualified personnel, materials and supplies necessary for the creation of the Service Excellence Model. The contractor shall have experience in conducting measurement and study of patient satisfaction data. The contractor must have specific technical expertise and experience in working with employees in health care organizations at all levels. The contractor shall have experience and expertise in clarifying and summarizing strengths, weaknesses, and opportunities for a medical center as they pertain to customer service systems, practices and outcomes. The procurement procedure for this requirement shall be a 100% Small Business set-aside. The solicitation will be available on or about March 26, 2013. Solicitation, amendments and other miscellaneous documents shall be posted on FedBizOpps (http://www.fbo.gov). Each contractor shall be responsible for reviewing this website for amendments, updates, or changes to current information.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/VA/LBVANBC/VAMD/VA26213Q0504/listing.html)
- Document(s)
- Attachment
- File Name: VA262-13-Q-0504 VA262-13-Q-0504 PRE-SOLICITATION NOTICE.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=665013&FileName=VA262-13-Q-0504-002.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=665013&FileName=VA262-13-Q-0504-002.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA262-13-Q-0504 VA262-13-Q-0504 PRE-SOLICITATION NOTICE.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=665013&FileName=VA262-13-Q-0504-002.docx)
- Place of Performance
- Address: VA San Diego Healthcare System;3350 La Jolla Village Drive;San Diego, California
- Zip Code: 92161
- Zip Code: 92161
- Record
- SN03014857-W 20130321/130319234842-ebebd03aeed3ba5f876491ee86b8d2f0 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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