DOCUMENT
D -- WFM for CTI Activation Services - Attachment
- Notice Date
- 5/6/2013
- Notice Type
- Attachment
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Veterans Affairs;Technology Acquisition Center;260 Industrial Way West;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- VA11813I0267
- Response Due
- 5/10/2013
- Archive Date
- 5/20/2013
- Point of Contact
- Angel Santos
- E-Mail Address
-
Contract Specialist
(angel.santos2@va.gov)
- Small Business Set-Aside
- N/A
- Description
- REQUEST FOR INFORMATION 1.PURPOSE: THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This request is for planning purposes only, and does not constitute a Request for Proposal, Solicitation, a Request for Quote, or an indication that the Government will award a contract for the items contained in this RFI. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government reimburse respondents for any costs associated with submission of the information being requested, or reimburse expenses incurred for responses to this RFI. 2.BACKGROUND The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Product Development (PD) is to provide benefits and services to Veterans of the United States. In meeting these goals, OI&T strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IR) systems to meet mission goals. The Veteran Relationship Management (VRM) Program was established in response to several key challenges that Veterans, service members, and their dependents experience when seeking information and services from the Department of Veterans Affairs (VA). Modernization of our telephony capabilities and our agents' ability to resolve Veteran's issues is a primary focal point of the VRM program. As such, the VA Telephone Service Transformation VRM (VTST) project was established under VRM in response to Secretary Shinseki's interest in having a plan developed that charts a course for transformation of the VA call centers. 3.ANTICIPATED SCOPE OF WORK: The Department of Veterans Affairs (VA) Technology Acquisition Center (TAC) is seeking sources capable to provide all necessary personnel, management, materials, administrative support, travel, and technical services required to meet the performance objectives outlined in the Performance Work Statement. The scope includes the contractor utilizing the existing ISA/MOU partnership with Veterans Benefits Administration (VBA) National Call Centers (NCCs) to establish and test a real time connectivity between the NCCs and the VA Terremark Data Center. See attached draft Performance Work Statement (PWS) for additional information and anticipated requirements. Respondents: A.Are encouraged to respond if they have the capability or capacity to provide the items and services identified attached draft Performance Work Statement (PWS). B.Should identify their company name, address, email, telephone number and a name and telephone number of a point of contact having the authority and knowledge to clarify responses with government representatives. C.Are requested to identify any applicable schedule contract numbers and any additional information applicable to this RFI.. 4.SUBMISSION INSTRUCTIONS: Responses are requested no later than 3:00PM EST on May 10, 2013, via email to angel.santos2@va.gov and james.cozzolino@va.gov. The Point of Contact (POC) for this RFI is as follows: James Cozzolino, Contracting Officer, Department of Veterans Affairs Technology Acquisition Center, Phone (732) 440-9681, Email james.cozzolino@va.gov and Angel Santos, Contract Specialist, Department of Veterans Affairs Technology Acquisition Center, Phone (732) 440-9647, Email angel.santos2@va.gov. 5.PERFORMANCE WORK STATEMENT Please See attached Draft PWS.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/180888979b7b876276e2add6fcb77e10)
- Document(s)
- Attachment
- File Name: VA118-13-I-0267 VA118-13-I-0267.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=740769&FileName=VA118-13-I-0267-000.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=740769&FileName=VA118-13-I-0267-000.docx
- File Name: VA118-13-I-0267 PWS_VRM WFM_Draft.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=740770&FileName=VA118-13-I-0267-001.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=740770&FileName=VA118-13-I-0267-001.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA118-13-I-0267 VA118-13-I-0267.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=740769&FileName=VA118-13-I-0267-000.docx)
- Record
- SN03054317-W 20130508/130506235905-180888979b7b876276e2add6fcb77e10 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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