SOURCES SOUGHT
D -- Army Enterprise Service Desk (AESD)
- Notice Date
- 5/20/2013
- Notice Type
- Sources Sought
- Contracting Office
- ACC - Rock Island (ACC-RI), ATTN: AMSAS-AC, Rock Island, IL 61299-6500
- ZIP Code
- 61299-6500
- Solicitation Number
- W52P1J-13-T-0414
- Response Due
- 6/28/2013
- Archive Date
- 7/19/2013
- Point of Contact
- Benjamin Kimbell, 3097824042
- E-Mail Address
-
ACC - Rock Island (ACC-RI)
(benjamin.j.kimbell.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- The Army Enterprise Service Desk (AESD) provides the user with a single point of contact for service requests, incident reporting, and inquiries related to LandWarNet IT services 24 hours per day, 7 days per week, and 365 days per year (24x7x365). AESD interfaces with service provisioning organizations and provides performance metrics for continual service improvement. In this requirement, the Government is seeking replacement of the current outsourced AESD capability due to legacy contract expiration. The Government intends to continue to expand use of AESD as the Army onboards Tier 0 and Tier 1 service support from over 100 legacy service desks, installations, or new services to AESD.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/b8885eec846abb9b4333e5ad598ed690)
- Place of Performance
- Address: ACC - Rock Island (ACC-RI) ATTN: AMSAS-AC, Rock Island IL
- Zip Code: 61299-6500
- Zip Code: 61299-6500
- Record
- SN03066986-W 20130522/130520234853-b8885eec846abb9b4333e5ad598ed690 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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