SOLICITATION NOTICE
R -- Information Technology Services (ITS) Help Desk Customer Support - Solicitation Attachments
- Notice Date
- 5/22/2013
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Library of Congress, Contracts Services, Contracts Section, 101 Independence Ave SE, LA-325, Washington, District of Columbia, 20540-9411
- ZIP Code
- 20540-9411
- Solicitation Number
- RQ-ITS20130116
- Point of Contact
- David Franklin, , Janet Mata-Hitz,
- E-Mail Address
-
dfran@loc.gov, jmata@loc.gov
(dfran@loc.gov, jmata@loc.gov)
- Small Business Set-Aside
- N/A
- Description
- Solicitation ITS Help Desk Customer Support ITS Help Desk Customer Support Pricing Template Task Order I ITS Help Desk Customer Support Statement of Objectives (SOO) for the Library of Congress ITS Help Desk Customer Support Past Present Performance Questionnaire THIS IS A COMBINED SYNOPSIS/SOLICITATION NOTICE The Library of Congress (LOC), Information and Technology Services (ITS) office via the Office of Contracts and Grants Management (OCGM) office has a requirement to support operating, maintaining, troubleshooting, upgrading, and expanding systems used by the LOC computing community. The Contractor will be expected to provide experienced contractor personnel who will work closely with Government employees to support LOC computing requirements and shall receive technical direction from the ITS Director Staff, which includes ITS supervisors and/or other key personnel. In addition to labor hours, hardware and software in line with Help Desk Support Services through Contracted services will also be procured under this requirement. Specific areas to be supported by the ITS Helpdesk Customer Support requirement are as follows: •Call Center •Telecommunications (phone systems, Blackberry) •Cabling Services •Audio/Visual support services (for meetings, conferences, and briefings •Configuration ( Deployments, Configuration, Imaging, Provisioning, Asset/Inventory Management) •Servers • Network monitoring •Software Packaging •Program and Project Management Integration •Programming (database admin) The Government intends to award a performance-based Single-Award Indefinite Delivery Indefinite-Quantity contract. The Government will be placing Firm-Fixed Price (FFP), Time and Material (T&M), and Labor Hour (LH) type Task Orders under the resulting IDIQ contract. This procurement will not be a Small Business Set-Aside; it is being issued under full and open competition basis. The period of performance of this IDIQ contract is anticipated to be five years after contract award. QUESTIONS/CLARIFICATIONS REGARDING THIS SOLICITATION All questions or clarifications regarding this solicitation must be submitted via email to David Franklin, Contract Specialist, at dfran@loc.gov and cc Janet Mata at jmata@loc.gov and Mario Dizon Contracting Officer at mdiz@loc.gov no later than May 29, 2013. Offerors shall place "ITS HELPDESK RFP Question" in the subject line of the email. Emails which include.zip,.msi, or.msc files, will be blocked and cannot be read by the Government. The Government is not obligated to provide responses to all questions or clarifications. However, the Government may provide answers to questions under this solicitation number and will be posted via an amendment to the RFP at www.fbo.gov in one inclusive document simultaneously made available to all prospective offerors no later than 6/05/2013. Only responses provided under this solicitation via www.fbo.gov shall be considered an official Government response. PREVIOUS RELATED FEDBIZOPS LINKS Pre-Solicitation Notice: RQ-ITS20130116-PS posted on 18 March 2013 Pre-Solicitation Notice: RQ-ITS20130116-PS Amendment 1 posted on 19 March 2013
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/LOC/CS/CS1/RQ-ITS20130116/listing.html)
- Place of Performance
- Address: Library of Congress, 101 Independence Ave, S.E. Washington D.C. 20540, Washington, D.C., District of Columbia, 20540-9411, United States
- Zip Code: 20540-9411
- Zip Code: 20540-9411
- Record
- SN03069418-W 20130524/130522235352-81a5f4012c249dab75ecbe441509ddc1 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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