Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF MAY 26, 2013 FBO #4201
DOCUMENT

U -- Sources Sought Mobile Applications WPS Health Education and Training Support - Attachment

Notice Date

5/24/2013
 

Notice Type

Attachment
 

NAICS

611420 — Computer Training
 

Contracting Office

Department of Veterans Affairs;Program Contracting Activity Central;6150 Oak Tree Blvd, Suite 300;Independence OH 44131
 

ZIP Code

44131
 

Solicitation Number

VA70113I0216
 

Response Due

6/7/2013
 

Archive Date

8/6/2013
 

Point of Contact

Kaylan Grove
 

Small Business Set-Aside

N/A
 

Description

In response to this Sources Sought, interested contractors shall submit the following information to Kaylan Grove at kaylan.grove@va.gov no later than June 7, 2013 at 1:00 p.m. EST. At this time, no solicitation exists. Therefore, PLEASE DO NOT REQUEST A COPY OF THE SOLICITATION. Contractors having the skills and capabilities necessary to perform the below stated requirements should submit a response of no more than 5 pages in length, single spaced, 12 point font minimum, that addresses the below listed information. Please provide the following information: A.Company Name and Address B.Company DUNS # C.Company point of contact, telephone, and email address. D.Socio-Economic Status - Indicate whether your company, subcontractors, teaming partners, joint ventures have a Federal Socio-Economic status, e.g., Small Business, Service-Disabled Veteran Owned Small Business, Veteran Owned Small Business, Woman-Owned Small Business, Disadvantaged Small Business, and Hub Zone. If Service-Disabled or Veteran Owned Small Business, is your company and/or partner(s) registered in VA's VetBiz repository? E.If the company holds a Federal Supply Schedule (FSS) Contract, list the GSA Contract Number and relevant SINS. F.Capabilities / Qualifications: Provide a written description of the capabilities/qualifications/skills your company possesses to perform services described in this Sources Sought. DISCLAIMER This notice is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this notice that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Respondents are solely responsible for all expenses associated with responding to this Sources Sought Notice. BACKGROUND The Department of Veterans Affairs has dedicated resources to develop mobile health applications to improve the quality of care the VA provides to its veterans. Mobile applications will assist veterans and their caregivers with ongoing care once he/she leaves the medical center. The VA intends to develop applications for veterans and their veteran caregivers as well as applications to train VA employees. All applications will be accessible through the VA enterprise application store. Office of Training Strategy is tasked with producing the mobile application training material for distribution to veterans, veteran caregivers as well as VA employees. The contractor will be required to develop training and support materials for each of the mobile apps that will be released in 2014. SCOPE OF WORK The Contractor shall develop training and support material for 25 mobile applications that will include items targeted for print, electronic reference and will include combination of text and close-captioned multimedia. The contractor shall coordinate with the VA Office of Informatics and Analytics (OIA), Office of Training Strategy and Subject Matter Experts to draft content for electronic and physical training and support materials to be distributed to the Department of Veterans Affairs' mobile health participants including VA employees, veterans and veteran caregivers. The Contractor shall supply staff to serve as a full time project manager for mobile application training. This resource will be responsible for the oversight of development of application training and support materials. Other responsibilities include conceptualization and implementation of the training plan. Contractor shall participate in meetings with the Office of Training Strategy and required VA staff to ensure on time delivery of materials. In addition, the contractor shall develop training material. Training materials developed will need to accommodate users of all level of expertise from novice to expert. Training content shall include the following: - High quality produced training videos - Quick reference guides - User Guides to functionality - Frequently Asked Questions All training material shall be made available to veterans, their caregivers and VA employees via a web portal. Guides and manuals should be in formats suitable for both printing and viewing on-line from a mobile or desktop device. The web portal will be hosted at mobilehealth.va.gov on VA servers The contractor is responsible for developing the content of the website and any databases required to host materials on said web portal. All products delivered will be in compliance with 508 and 6102 regulations. The contractor shall provide ongoing enhancements and updates to the training materials for duration of the period of performance. SPECIFIC TASKS AND DELIVERABLES The contractor shall perform the tasks and complete the associated deliverables as follows by the scheduled dates within the overall period of performance or as may be agreed to with the VA Project Manager (PM) prior to the scheduled delivery dates. Formal Acceptance or Rejection of Deliverables: Unless otherwise specified, the VA will have a maximum of fourteen (14) calendar days from the day the deliverable is received to review the document, provide comments back to the Contractor, approve or disapprove the deliverable(s). If for any reason, any deliverable cannot be delivered in the time schedule, the Contractor shall provide a written explanation to the Contracting Officer as soon as late deliverable is anticipated and no less than three working days prior to scheduled delivery. This written transmittal shall include a firm commitment of when the work shall be completed. This notice to the Contracting Officer shall cite the reasons for the delay, and the impact on the overall effort. The Contracting Officer will then review the facts and issue a response in accordance with applicable regulations. The Contractor shall be responsible for adhering to all pertinent Veterans Affairs (VA) standards including but not limited to ensuring that all documentation and deliverables are stored on appropriate VA servers within one week of their completion and government approval. The Contractor shall use the VA Nationwide Teleconferencing System (VANTS) for all pertinent conference calls, and the VA Exchange server for all pertinent email. Upon assignment of VA email accounts, use of external email accounts for the purpose of VA communications and business will be prohibited. The Contractor shall be responsible for adhering to all pertinent VA information technology policies and procedures, which will be made available at the contractor's request on award. Task 1 - Contract Kick Off Meeting to Include Project Management Plan The contractor shall initiate a "kick-off" meeting with the Acquisition team and COR within 14 calendar days after award to discuss project objectives, scope of work, expectations, and to review project deadlines and deliverable schedules. The contractor shall commence work only when the contracting officer has conducted this "kick-off" meeting with both the contractor and the OIA Training Strategy Team. This meeting will prove beneficial to the success of the project. Various aspects of the work details will be discussed so there is a consistent understanding among all parties. The Contractor shall draft a Project Management Plan (PMP) that lays out the Contractor's approach, timeline and tools to be used in execution of the contract. The PMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks and resource support. The PMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline PMP shall be concurred upon and updated monthly thereafter. The Contractor shall update and maintain the VA PM approved PMP throughout the period of performance as indicated in Section B. Deliverable 1.1 - Project Management Plan / Project Schedule Due Date - Two (2) weeks after Contract Award. Task 2 - Web Based Portal 2.a. Wire Diagram and Paper Mockup of Web Training Portal Contractor shall present the VA with a pictorial representation of proposed web portal. The wireframes will show the layouts of the guides, including placement of major page elements such as headers, content areas, navigation menus, and footers. Various types of material will be utilized for training to include written instructions, quick reference guides, video clips, etc. The same framework may be dependent on the individual apps being supported. Contractor shall provide the VA a user interface mockup of the training web portal. Paper Mockup of the web portal will be based upon the Wireframe diagrams and may be dependent on the individual app. Mockup shall show the design layout of the proposed website, along with all web links and areas that show where content is to be displayed. The VA's current capabilities for multimedia and portal development include a Drupal-based CMS at http://mobilehealth.va.gov as well as a requirement for video to be YouTube compatible. The task should integrate with these existing requirements Deliverable 2.a.1 - Pictorial representation/wire diagram of the web training portal Due Date - Three (3) weeks after Contract Award Meeting. Deliverable 2.a.2 - User Interface Mockup Due Date - One (1) week after Wire Diagram approval. 2.b User Interface Design Contractor shall provide VA with an initial user interface. This will show the way a user interacts with the web training portal. The interface shall be comprised of screen menus, icons, command language and physical buttons, presentation of static and video training content when applicable. All materials designed must adhere to the Veterans Health Education Health Literacy standards for education material, i.e., appropriate reading and understanding level. OIA's Usability Program capability is to be coordinated with during development of the UI. Once the contractor receives approval on the initial User Interface, contractor shall deliver the final interface designs of the training web portal. This content will be delivered on a web portal hosted on the VA development site. Deliverable 2.b.1 - Initial User Interface Design, Demo, and Prototype Due Date - Two (2) weeks after Task 2.a approval. Deliverable 2.b.2 - Final User Interface Design. Due Date - Two (2) weeks after initial user interface design approval. 2.c Web Training Portal Release and Launch Contractor shall deliver the initial training web portal for VA to review and provide feedback. At this point the content will be updated on the VA development server. VA Privacy Standards, Section 508 compliance, and 6102 compliance are required before initial release for all materials and design of the web portal. The Initial Web Training Portal Release is based solely on the acceptance of the Final User Interface Design. Contractor shall release final training web portal to VA for Quality Assurance and approval before LIVE launch. Contractor shall launch the final web training portal at http://mobilehealth.va.gov. Videos will be hosted on YouTube and the VA's streaming media server. Deliverable 2.c.1 - Release of training web portal to VA for testing. Due Date - Two (2) weeks after Task 2.b. approval. Deliverable 2.c.2 - Approval and release of web training portal to production site. Due Date - Two (2) to four (4) weeks after Testing and Release approval. 2.d Web Training Portal and Application Updates and Support for Content Once the web training portal and application have been approved and released to production, contractor shall update the web training site twice per month until the conclusion of the contract. Updates shall reflect any changes that take place in the application after initial release. Contractor shall update the website content up to two times per month to keep the information current. The contractor shall provide the content for these updates. The contractor shall respond to "contact us" messages from the website (up to 30 per month). Deliverable 2.d.1 - Written report of Web training portal and application updates/support Due Date - Bi-monthly after delivery of Task 2.c. Task 3 - Mobile Application Training 3.a Develop Mobile Application Training Plan Contractor shall develop specific Mobile Application Training Plan for each individual application based on target audience, content, etc., which will be approved by the government for implementation. Contractor will develop content for quick reference guides, functionality guide, frequently asked questions, and related multimedia. Deliverable 3.a.1 - Written Mobile Application Training Plan for each application. Due Date - One (1) week after delivery of each application. 3.b - Development of Application Training Materials Contractor shall organize and lead meetings with application web training portal development team. Contractor is responsible for communicating updates and potential delays between development team and VA Program Manager. The contractor shall develop the training materials in accordance with the contractor provided training plan. The government will provide access for each application. Training material development shall include a user functionality guide, frequently asked question sheets, a quick reference guide, and "how to" videos for each application that cover the application functionality. Deliverable 3.b.1 - Written report of progress of application training material development to VA Program Manager. Due Date - Bi-monthly for twelve (12) months from date of award. Deliverable 3.b.2 - Training Materials per Application (User Functionality Guide, Frequently Asked Questions, Quick Reference Guide, and How to Videos) Due Date - Two (2) weeks after approval of application training plan. 3.c - Implement Mobile Application Training Plan Contractor shall assist in creating resources to aid in the training of staff (e.g. Helpdesk personnel) who assist customers with mobile application questions. Customers include: Veterans, Veteran Caregivers and VA staff. Contractor shall develop quick reference guides, functionality guides, frequently ask question sheets, and videos for each application when they become available. Deliverable 3.c.1 - Written report to summarize activity at assigned training events. Due Date - Monthly for twelve (12) months from date of award.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/ISC/OISC/VA70113I0216/listing.html)
 

Document(s)

Attachment
 

File Name: VA701-13-I-0216 VA701-13-I-0216.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=773267&FileName=VA701-13-I-0216-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=773267&FileName=VA701-13-I-0216-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN03072107-W 20130526/130524234728-9122c480b0ce29fa4b753381de9b3223 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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