Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF JUNE 15, 2013 FBO #4221
SOURCES SOUGHT

R -- Subject Matter Expert in Performance Analysis

Notice Date

6/13/2013
 

Notice Type

Sources Sought
 

NAICS

541519 — Other Computer Related Services
 

Contracting Office

Department of Commerce, Patent and Trademark Office (PTO), Office of Procurement, P. O. Box 1450 - Mail Stop 6, 600 Dulany Street, MDE, 7th Floor, Alexandria, Virginia, 22313-1450
 

ZIP Code

22313-1450
 

Solicitation Number

DOCSS-PAPT1300023
 

Archive Date

7/24/2013
 

Point of Contact

Tomei B. Funderburk, Phone: 5712728296
 

E-Mail Address

tomei.funderburk@uspto.gov
(tomei.funderburk@uspto.gov)
 

Small Business Set-Aside

N/A
 

Description

OFFICE OF PROCUREMENT OFFICE OF THE CHIEF FINANCIAL OFFICER REQUEST FOR INFORMATION DOCSS-PAPT1300023 Subject Matter Expert in Performance Analysis THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued by the United States Patent and Trademark Office (USPTO) solely for information and planning purposes; it does not constitute a Request for Quote (RFQ) or a promise to issue an RFQ. This RFI does not commit the Government to contract for any supplies or services. The USPTO is not seeking proposals at this time. The Government will not pay any costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party's expense. It is the intent of the USPTO to use this market research information to assist in planning. USPTO, Office of the Chief Information Officer, System Performance Branch (SPB) is conducting market research to identify organizations that have expert subject matter experience in performance analysis in several critical areas. The responsibilities will include: providing expert analysis in the Real User Application Monitoring space; in the software testing process by providing a performance analysis of Automated Information Systems (AIS); load testing and regression testing conducted by Performance Application Testing (PAT); providing an advisory role to OCIO in developing test scenarios that will illuminate performance anti-patterns; as a key contributor to the discovery, early detection and evaluation of stability problems in critical USPTO application systems; by providing expertise in developing and supporting USPTO's current application monitoring tool (HP's Site Scope and Tevron's CitraTest) and providing analysis and monitoring support into slow performance of the Internet links. In support of ITIL, SPB manages the Capacity Management Database using SAS/ITRM. SPB uses SAS/ITRM to perform performance measurement integration with many different key USPTO applications (i.e. HP OpenView suite of products, HP Performance Manager/Agent, OpenNMS Network Management Application, CA-Wily Introscope, Teamquest Analyzer Model and Performance Software, Compuware's Real User Monitoring Central Analysis Server solution including MS-SQL, HP SiteScope, Tevron's Citratest and Virtual Instruments Virtual Wisdom) which is a highly critical function. Using input from our BRS Middle Tier logs, OpenNMS collections, MIBs for Cisco switches, VPNs and other network devices, SPB requires expertise in producing web based application and infrastructure performance reports critical to SPB's analysis process. Incorporating data from SPB's data repository (SAS/ITRM), SPB create the OCIO/Commissioner's AIS Executive monthly report, and support the Technical Services Division's reporting needs as well. SPB supports a public cloud hosted application for data gathering of performance and availability statistics and then incorporates this analysis into SPB's reporting. Subject Matter Expert (SME) Skills and Experience Requirements 1. Subject matter expert (SME) knowledge of SAS/ITRM, SAS/GRAPH, SAS/STAT, SAS/BASE, SAS Macro Language is required. Activities performed under this requirement are as follows: a. Manage within SAS/ITRM the Capacity Management Database for key performance information. b. Build the data repository within SAS/ITRM for use in developing reports for SPB's website. c. Develop customized reports using SAS/ITRM code from data gathered from all of SPB's performance tools. d. Constantly validate accuracy of data gathered and of customized reports. e. Perform major upgrades to SAS and the data repository. f. Customize data gathering for critical PTO AIS's and integrate this data into SAS/ITRM. g. Manage and enhance SAS/ITRM performance collection processing using UC4 scheduler. h. Requires the ability to develop the content for the SPB website using the SAS/ITRM data repository. 2. SME knowledge of J2EE technology including IBM WebSphere and JBoss integration into SPB's J2EE performance tool, Introscope, is required. Activities performed under this requirement are as follows: a. Perform analysis of issues involving J2EE Internals (understanding of complex memory management logic). b. Integrate new and existing PTO JAVA applications in to SPB's Java performance application monitor, Introscope. c. Implementation of new releases of CA-Wily Introscope for J2EE monitoring. d. Perform Java Performance analysis on all JVM's instrumented in Introscope. e. Integrate Java Performance data into SAS/ITRM. f. Use HP, Wily, Open Source and IBM tools for Java performance analysis. g. Continuously monitor performance of PTO's JAVA applications through many different methods. h. Create custom JAVA monitoring methods for PTO's JAVA applications through JAVA web logs. i. Build alerting and data repository for PTO JAVA instrumented applications. j. Provide hundreds of performance analyses on demand for every aspect of SPB JAVA monitoring. Evaluate and implement advanced real-time monitoring of Java environments. 3. SME knowledge of OpenNMS Network Management Tool, HP OpenView, SNMP, Network Devices and network communication is required. Activities performed under this requirement are as follows: a. Using in-depth knowledge of most types of Network devices, provide Performance Measures using OpenNMS SNMP collections, integrate this data into SAS/ITRM, produce automated daily reports and provide expert analysis of the data. b. Using in-depth knowledge of Router/Switch management and Router/Switch Performance measures, derive custom application performance collections with OpenNMS and pertinent MIB values captured for processing with SAS/ITRM. c. Using in-depth experience in operating, configuring and enhancing HPOV Operations performance event management tool including developing templates and maintain existing ones, assist in providing expert engineering of USPTO's OpenView installation. 4. SME knowledge of key USPTO performance monitoring for all USPTO active OS's and applications such as HP's Site Scope, Tevron CitraTest, Teamquest (TQ) Analyzer Model and Performance software, TQ IT Service Analyzer, TQ IT Service Reporter, Compuware's Agentless Real User Monitoring Technology, OPNET Ace packet analysis solution and Riverbed's Cascade packet analysis solution is required. Activities performed under this requirement are as follows: a. Requires in-depth knowledge of TeamQuest (TQ) Analyzer Model and Performance software, TQ IT Service Analyzer and TQ Service Reporter for the following OS's: Microsoft OS's, VMWare's VM/ESX, and Red Hat Enterprise Linux, Redhat RHEV and for Oracle. b. Using in-depth knowledge of TeamQuest performance metrics, provide expert performance analysis and integrate this data into SAS/ITSV. c. Support USPTO software development leads through the development of monitoring scripts using Site Scope, CitraTest, and other technologies for application availability and performance monitoring. This includes integrating all technologies for application availability and performance monitoring into Site Scope. d. Integrate Site Scope data into SAS/ITRM. e. Deploy synthetic transaction monitoring technology to the VM/ESX virtual platform f. Develop reports using MS-SQL queries in the Compuware Agentless Monitoring solutions implemented at USPTO. This includes understanding DTS or SSIS and how to use them to automate information reporting on the application and MS-SQL. g. Integrate the Compuware Agentless Monitoring data into SAS/ITSV. h. Perform incident analysis using Riverbed's Cascade packet analysis solution and/or Opnet ACE packet analysis solution. 5. SME knowledge of Real User Application Monitoring (RUAM) tools that provide a mechanism that focuses on monitoring and managing the performance and availability of software applications is required. Activities performed under this requirement are as follows: a. Deploy a RUAM tool(s) that capture the real user experience of the USPTO user community and record business transactions results that are successful, that have failed or that impact the application performance. b. Use the RUAM tool(s) to enable the decomposition of a transaction slowdown or failure in terms of the different tier levels it traverses to completion. c. Perform in-depth performance incident analysis using the RUAM tool(s) ability to tag a transaction across all tiers to pinpoint what component is not meeting its service goals. d. Provide expert analysis in the discovery of trends of failures in components to assist management in deciding where to invest in providing a more reliable component which will result in more reliable applications for USPTO customers. 6. SME knowledge of key USPTO availability measurement methods, solutions, reporting and management for all USPTO critical AIS's including implementation of Service Level Agreements (SLA) is required. Activities performed under this requirement are as follows: a. Place into practical application the knowledge of ITIL best practices for performance measurement, capacity planning and availability measurement. b. Evaluate, recommend, implement, and advise management on best practices in application availability measurement and alerting. c. Evaluate, recommend, implement, and advise management on the applicability of specific measurement technologies to the monitoring of application availability including response time measurement. d. Advise management on the issues of incident tracking, and reconciliation to automated availability measurements. e. Assist in identifying critical USPTO applications which are candidates for availability measurement and reporting. f. Provide advice to PAT group on appropriate scenarios for AIS tests. g. Work with application owners, project management staff, and development staff to document critical use cases which best correspond to the user experience, and provide best indication of the availability of application components. h. Perform analysis on the selected use cases to identify the optimum mix of technologies required for synthetic transaction monitoring. These technologies and products would include and support USPTO's current installation of the following: HP SiteScope, Tevron, CitraTest, Perl scripts, Unix shell scripts, or managed service monitoring from any vendor. But also any analysis would take into consideration any new technologies that may serve USPTO more effectively. i. Work with application owners to identify the relationships involved in combining multiple use case monitors into a single composite application availability metric. j. Develop multiple monthly reports to support application availability analysis using a combination of these tools: SAS, SAS/ITRM, SAS/Graph, SiteScope, CitraTest, Perl (parsing of many different types of log files), K-Shell, FrameMaker, C++, etc. k. Advise management on best practices in the creation of Service Level Agreements (SLAs) l. Advise management on the selection of key SLA metrics related to availability, reliability, and service. m. Advise management on the available technologies for implementing SLA monitoring. n. Develop multiple monthly reports to support reporting of SLA's using a combination of these tools: SAS, SAS/ITRM, SAS/Graph, SiteScope, CitraTest, Perl (parsing of many different types of log files), K-Shell, FrameMaker, C++, etc. 7. SME knowledge of performance and availability of public cloud hosted applications is required. Activities performed under this requirement are as follows: a. Identify tools and develop techniques to monitor and evaluate the performance and availability of public cloud hosted applications. b. Implement synthetic transaction monitoring of public cloud based applications. c. Implement tools for collecting service level measurements of public cloud based applications. d. Implement tools for triaging service delays and reliability issues with public cloud based applications. e. Implement a procedure for evaluating and responding to service incidents related to public cloud based applications. 8. Knowledge of the UNIX Operating System and of Perl, Expect, Korn shell, and other UNIX scripting languages is required. The purpose of this RFI is to identify and obtain information about vendors including GSA Schedule or blanket purchase agreement (BPA) holders who have experience with the aforementioned requirements. The USPTO intends to utilize responses from this RFI to identify potential recipients of a solicitation should one be issued. All information received in response to this RFI that is marked Proprietary will be handled accordingly. Responses to the RFI will not be returned. In accordance with FAR 15.201(e), responses to this notice are not an offer and cannot be accepted by the Government to form a binding contract. Subject matter experience in performance analysis in the critical areas, as described above, is required. The RFI responses will be reviewed to determine the availability of vendors capable of fulfilling the requirements. Teaming is encouraged if necessary to provide the complete range of experience in the required services. Standard company brochures are not desired in response to this request. RFI responses should be no longer than ten pages and shall include, at a minimum: 1. An indication of interest in responding to a solicitation, should one be issued; 2. A brief capability statement with reference to each of the numbered requirements listed above; 3. An indication of whether teaming (subcontracting) is intended, and if so, identification of each vendor involved in the team*; Joint Ventures will not be considered. 4. The GSA Schedule number(s)/Government Wide Acquisition Contracts (GWAWs), if applicable, for each vendor responding to this RFI; 5. For each vendor involved in a response, the business size for NAICS code 541519 Other Computer Related Services, $25.5M, and any recommendations, if any, for use of an alternate NAICS code; 6. Past performance summary of work performed in similar size and scope. Estimated value of above requirements ranges from $8-$12 million. Indicate whether the past performance was performed as a prime or subcontractor role, and contract value of the work performed as a prime or subcontractor. Questions regarding this RFI are due no later than noon June 28, 2013, and should be submitted via email to: Tomei.Funderburk@uspto.gov. Responses to this RFI are due no later than 5:00 p.m. (EST) July 9, 2013, and shall be submitted by mail (U.S. Postal Service) to: United States Patent and Trademark Office, Office of Procurement, Attention: Tomei Funderburk, 600 Dulany Street Madison Building 7D29, Alexandria, VA 22314. All submissions will receive verification of receipt. If verification of receipt is not received within 24 hours of submission, the recipient may be reached via phone: (571)272-8296 or fax: (571)273-8296.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/PTO/OPDC20220/DOCSS-PAPT1300023/listing.html)
 

Place of Performance

Address: 600 Dulany Street, Alexandria, Virginia, 22313, United States

Zip Code: 22313
 

Record

SN03088235-W 20130615/130613234901-27ba02021bd2ec59ffea4c78cddb919c (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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