SOURCES SOUGHT
D -- Telecommunication Call Center Application & Solution
- Notice Date
- 6/20/2013
- Notice Type
- Sources Sought
- NAICS
- 334210
— Telephone Apparatus Manufacturing
- Contracting Office
- Department of Health and Human Services, Indian Health Service, Phoenix Area Ofc Phoenix Indian Medical Center, 4212 N 16th Street, Building No 9, Phoenix, Arizona, 85016
- ZIP Code
- 85016
- Solicitation Number
- RFI1206135
- Archive Date
- 7/27/2013
- Point of Contact
- Donovan Conley, Phone: 602-200-5374
- E-Mail Address
-
donovan.conley@ihs.gov
(donovan.conley@ihs.gov)
- Small Business Set-Aside
- N/A
- Description
- THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This is not a Request for Proposal (RFP) or Request for Quotation (RFQ). In accordance with FAR 15.201, the Indian Health Service, Phoenix Indian Medical Center (PIMC) located at 4212 North 16th Street, Phoenix, AZ 85016 is conducting a market survey to identify contractors and product information for the following Telecommunication Call Center with ACD (Automatic Call Distribution) application and to gain information on call center solution in a healthcare environment. We are looking to procure an ACD software/hardware that is compatible with an Alcatel Lucent Omni PCX Enterprise (OXE) telecommunication system. Our hospital has approximately 1,200 employees and is located in the following locations: PIMC (4212 North 16th Street, Phoenix, AZ 85016), Salt River Health Center (10005 East Osborn Road, Scottsdale, AZ 85256), and Aztec Building (1616 East Indian School Road, Phoenix, AZ 85016). We are interested in a solution that supports complete virtualization within VMware environment, compatible with Alcatel-Lucent Phones, on-site training and future media blending capabilities. In addition, we are inquiring information on how a company will evaluate a hospital's organization to create a discovery assessment interpreting business functions and requirements that relate to the overall call center design. Contractors can demonstrate their products through brochures and power-point demonstrations and this RFI is only for demonstration of products at Phoenix Indian Medical Center and there will be no off site visits. Interested contractors who meet the criteria above may submit product information to the acquisitions department and may set up an appointment with the acquisitions office to provide a demonstration of product functions, capabilities and features. This RFI is open presentation from June 26, 2013 through July 12, 2013. Presentations will not be scheduled for July 3rd or July 5th. Vendors may call to set up appointment prior to June 21, 2013. Interested vendors shall provide information and demonstration during this time frame. This RFI is for planning purposes only. This sources sought notice / (RFI) is not to be construed as a commitment by the Government, nor will the Government pay for any information solicited. Please contact Donovan Conley, Contract Specialist by e-mail at donovan.conley@ihs.gov or phone at 602-200-5374 to submit information and to set up an appointment time to see demonstration of product.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/IHS/IHS-PIMC/RFI1206135/listing.html)
- Place of Performance
- Address: Indian Health Service / Phoenix Indian Medical Center, 4212 North 16th Street, Phoenix, Arizona, 85016, United States
- Zip Code: 85016
- Zip Code: 85016
- Record
- SN03094536-W 20130622/130620234714-5015882192cfdd68388b5cfc3f4c2197 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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