SOLICITATION NOTICE
R -- Beneficiary Contact Center (BCC) Logical Follow-on Task Order
- Notice Date
- 6/26/2013
- Notice Type
- Fair Opportunity / Limited Sources Justification
- NAICS
- 323111
— Commercial Printing (except Screen and Books)
- Contracting Office
- Department of Health and Human Services, Centers for Medicare & Medicaid Services, Office of Acquisition and Grants Management, 7500 Security Blvd., C2-21-15, Baltimore, Maryland, 21244-1850
- ZIP Code
- 21244-1850
- Solicitation Number
- 130030
- Archive Date
- 7/26/2013
- Point of Contact
- Brian J Humes, Phone: 410-787-8898, Deborah S. Lester, Phone: 410-786-5136
- E-Mail Address
-
brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov
(brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov)
- Small Business Set-Aside
- N/A
- Award Number
- HHSM-500-2007-00001I
- Award Date
- 5/31/2013
- Description
- Justification for an Exception to Fair Opportunity Pursuant to FAR 16.505(b)(2)(i)(C) 1. Identification of the Agency and the Contracting Activity: Department of Health and Human Services Centers for Medicare and Medicaid Services (CMS) Contracting Officer Representative: Naomi Johnson Office of Communications (OC) Contracting Officer: Deborah Lester Office of Acquisition and Grants Management (OAGM) 2. Nature and/or description of the action being approved: This justification supports a logical follow-on award to Vangent, Inc. to provide print fulfillment and language interpretation services for CMS' Contact Center Operations (CCO). The original task order was awarded competitively using the Contact Center Operations (CCO) IDIQ as task order HHSM-500-2007-00001I/0001. The period of performance for the proposed logical follow-on task order will be eleven (11) months (June 1, 2013 through April 30, 2014). The estimated value of the task order is approximately _______. 3. A description of the supplies or services required to meet the agency's needs: Services shall include print fulfillment and language interpretation services to respond to inquiries regarding Medicare, Medicaid, the Affordable Care Act (ACA), consumer health choices or other Federal programs or Department initiatives as required. 4. Identification of the exception to fair opportunity: FAR 16.505(b)(2)(i)(C) provides for an exception to the fair opportunity process when the required work is a logical follow-on to an original task order that provided all awardees a fair opportunity to be considered for the original order. This proposed task order is a logical follow- on to an original CCO IDIQ task order that was competitively awarded on October 30, 2006. The existing task order is nearing completion and has been re-competed as a full and open, 10- year stand-alone contract with the exception of, print fulfillment and language interpretation services. Those services are being separately competed as small business set-asides. However, the new print fulfillment and language interpretation awards are not anticipated to be finalized until December 2013. We would therefore require Vangent to remain the contractor for these services until award and transition takes place. Since the print fulfillment and language interpretation services under the follow-on task order will be specifically focused on transitioning existing workload, Vangent is most qualified to conduct the work at the best value to the government. By maintaining the current contractor to conduct this follow-on work, duplication of tool development, and training of staff to understand the target audiences and communication processes, will be minimized. Furthermore, the logical follow on will eliminate the need for duplicative print fulfillment transition costs, resulting in a cost savings to the Government of roughly $40,842. The logical follow-on also minimizes or negates disruption to the work being performed. Lastly, Vangent has done an excellent job to date on all of the tasks undertaken for CMS by meeting short deadlines, responding expeditiously to last minute changes, using resources wisely and providing customer service in response to changing policy requirements. 5. A determination by the contracting officer that the anticipated cost to the Government will be fair and reasonable: CMS will evaluate Vangent's proposed pricing and level of effort and mix of labor projected to perform the task order. In addition, CMS will use the independent government cost estimate along with historical pricing data to ensure that it represents the best value to the government. Prior to execution of this task order, the Contracting Officer will make a fair and reasonable determination. 6. Any other facts supporting the justification: Continuity of operations is important in the evolving CMS environment in which multiple programs require a coordinated, seamless customer service response. Print fulfillment and language interpretation services, which began under the original competed task order, will continue under this logical follow-on task order. A lapse in customer service would negatively impact CMS' Medicare and ACA audiences. A logical follow-on will ensure workload activities are seamless during multiple contract competitions and transition periods. 7. A statement of the actions, if any, the agency may take to remove or overcome any barriers that led to the exception to fair opportunity before any subsequent acquisition for the supplies or services is made: If necessary, any subsequent acquisitions for similar services will be competed amongst the Contact Center Operations (CCO) IDIQ contractors which will provide a fair opportunity. 8. Recommendation/Approval: For the reasons stated above, it is therefore recommended that a logical follow-on task order be non-competitively negotiated with Vangent. 9. Program Office Certification: This is to certify that the portions of this justification that have been developed by the undersigned program office personnel, including supporting information and/or data verifying the Government's minimum needs, schedule requirements and other rationale for other than full and open competition, are accurate and complete. 10. Contracting Officer's Certification: This is to certify that the justification for an Exception to Fair Opportunity, Pursuant to FAR 16.505(b)(2)(i)(C) has been reviewed and that to the best of my knowledge and belief the information and/or data provided to support the rationale and recommendation for approval is accurate and complete.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/HCFA/AGG/130030/listing.html)
- Record
- SN03100064-W 20130628/130626234924-1ba841a40b426ff48b2f79e9773e7727 (fbodaily.com)
- Source
-
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