SOLICITATION NOTICE
D -- SMALL BUSINESS SOURCES SOUGHT - RingMaster Maintenance Support Services - DRAFT STATEMENT OF WORK
- Notice Date
- 7/10/2013
- Notice Type
- Cancellation
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, National Library of Medicine, 6707 Democracy Blvd., Suite 105, Bethesda, Maryland, 20894, United States
- ZIP Code
- 20894
- Solicitation Number
- NIHLM2013778-RLS
- Archive Date
- 8/1/2013
- Point of Contact
- Ryan L Singletary, Phone: 301-496-6546
- E-Mail Address
-
Ryan.singletary@nih.gov
(Ryan.singletary@nih.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- DRAFT STATEMENT OF WORK This Sources Sought Notice is for informational and planning purposes only and shall not be construed as a solicitation or as an obligation or commitment by the Government. This notice is intended strictly for Market Research. This is a Request for Information only. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The National Institutes of Health (NIH), National Library of Medicine (NLM) is conducting a market survey to help determine the availability and technical capability of qualified small businesses, veteran-owned small businesses, service-disabled veteran-owned small businesses and/or HUBZone small businesses capable of serving the needs identified below. The purpose of this notice is to obtain information regarding: (1) the availability and capability of qualified small business sources; (2) whether they are small businesses; HUBZone small businesses; service-disabled, veteran-owned small businesses; 8(a) small businesses; veteran-owned small businesses; woman-owned small businesses; or small disadvantaged businesses; and (3) their size classification relative to the North American Industry Classification System (NAICS) code for the proposed acquisition. Your responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. PLEASE NOTE THAT THIS IS NOT A REQUEST FOR PROPOSAL, NO SOLICITATION EXISTS AT THIS TIME. PROJECT REQUIREMENTS: 1. BACKGROUND INFORMATION Task Order Title: NBS LoadRunner Quality Center Licenses Annual Maintenance Period of Performance: One (1) Base Year Period with Four (4) - One (1) Year Options 1.BACKGROUND: The NIH Business System (NBS) software applications are currently composed of: •The Oracle eBusiness Suite (Federal Administrator, General Ledger, Payables, iProcurement, Purchasing, Receivables, Projects, Order Management, Warehouse Management, and Inventory) •MarkView invoice document management module, •Sunflower asset management module, •PRISM contract management module, •GELCO Travel Manager Module. •Interfaces that enable sharing or exchange of data with other business systems. It also includes special purpose peripheral devices employed for data capture or output (such as hand-held scanners and wireless printers), and supporting tools and modules that facilitate operations, maintenance and support (such as AppWorx production operations scheduler). The scope of the NBS Program comprises: •Operations support and maintenance of the NBS components identified above. •Replacement of ADB functionality over time, including Fellowship Pay, Animal Procurement, Service and Supply Fund, and interfaces from Grants, PMS and Payroll. •Enhancement or upgrade of NBS functionality in response to demands that arise from the user community, from findings during ongoing operations, or from the software vendors. •Business consulting, job aids and training to NIH Institutes and Centers with respect to NBS functionality, i.e., acquisition, logistics, budget, finance, travel. •Operations, support and maintenance of community portals on the NIH intranet that are designed to communicate with various segments of the NBS user community. The NIH Business System (NBS) Program is committed to fostering NIH's mission through the provision of: •Secure, accurate, and timely business transaction capabilities that enable the NIH scientific community and supporting organizations to acquire needed assets, goods and services. •Accurate source information that facilitates knowledgeable decision making by the NIH management community regarding budgets, finance, acquisitions, supply/replenishment 2.PURPOSE: The overall objective of the NIH Business System is to facilitate the scientific mission of the National Institutes of Health and enable administrative and scientific support that is cost effective and provides accurate and timely information. The immediate scope of the NBS includes the implementation of business or "functional" areas to replace those currently included in the legacy administrative system within the new NIH Enterprise System. In order to successfully accomplish this goal, NBS requires the continuation of automated patch management support and services within NIH Enterprise System from RingMaster Software. These licenses and services were previously purchased, but in order for the NBS Enterprise System to continue to function properly, annual maintenance is required to ensure the system continues to operate at its current level of performance or better. Ringmaster Software is a software solution which facilitates Oracle E-Business Suite maintenance activities. The software application product allows Automated Patch Management Services within the NBS Enterprise System. Ringmaster Software provides the NBS with a software solution for automating the entire patching process, conducting patch research and impact analysis, reducing the troubleshooting time, and giving assurance that compliance has been met via established, authorized workflow procedures to maintain productivity of the NBS Enterprise System. Description of Current Licenses Quantity Configuration Repository 1 Host 8 Appl_tops 25 TASK •Provide Major product and technology releases •Updates, fixes, security alerts, data fixes, and critical patch updates during the contract term with immediate download passwords •Provide software license replacement for accidently damaged or malfunctioning hardware keys (Not including lost keys) •Certification with most new) products •Provide 24X7 Technical support via Metalink or via phone (access to protected support pages on the Spectrum System, Inc. website for troubleshooting). ENHANCEMENTS OF THE SYSTEM INFRASUTRE (IDIQ) - Due to unknown changing variables additional licenses, maintenance support, and consultant/implementation services may be required to maintain the integrity of the NBS Enterprise System within the period of performance of the contract award. Services may be provide remotely or onsite. 1)Vendor should provide a proposed Project schedule for implementations a)Estimate time range to of schedule shall be provide by the vendor b)Pricing and payment term shall be provided by the vendor 2)Configure Additional Enhancements - All Services, efforts, functionality, and documentation shall be deemed to be "Solution Support Materials": 3)Provide Installation Scripts. Vendor will provide NIH with installation scripts and instructions on how to execute the scripts to install the enhancements into NIH's existing environment. 4)Provide Initial Installation Support. Vendor will provide NIH with remote support for NIH's execution of the Installation Scripts in an initial test environment. This remote support will be provided on a single day. 5)NIH Testing Support. Vendor will provide remote support for NIH's user testing over a period of seven (7) calendar days after the conclusion of the execution of the installation scripts in the initial test environment. a)All issues will initially be investigated internally by NIH through individual(s) NIH designates for User Acceptance Testing ("UAT") support. NIH must designate one functional and one technical support person per business area (i.e., AP) each of whom must have completed the Level 1 Technical Training Session. NIH shall also designate an authorized "backup" for each designated functional and technical support person each of whom must have completed the Level 1 Technical Training Session. b)Once NIH's initial investigation is completed (per the provided troubleshooting manual), if issues remain unresolved, NIH may raise these issues to Toad through one of the UAT support personnel mentioned above. NIH shall provide all information arising out of NIH's initial investigation to the vendor. 6)Migration Support. Vendor will provide remote support for NIH's migrations (after the installation into an initial test environment) for up to two (2) additional environments (Initial Test to Stage, Stage to Production) over one (1) day per environment. It is assumed that the Migration support will be provided in the same timeframe as the NIH Testing Support. 7)Go-Live Support. Vendor will provide remote support for the initial use of the enhancements outlined herein in a production environment at NIH. This remote support will be provided for up to five (5) business days immediately following the migrating of the enhancements into the Production environment. The contactor shall provide all documentation upon completion. THE DRAFT STATEMENT OF WORK IS ATTACHED Confidentiality of Information In accordance with FAR 52.227-14(b), the contractor shall guarantee strict confidentiality of the information/data that it is provided by the Government during the performance of the contract. The Government has determined that the information/data that the Contractor will be provided during the performance of the contract is of a sensitive nature and cannot be disclosed in any manner. The Contractor, in whole or in part, can only make disclosure of the information/data, after the Contractor receives prior written approval from the Contracting Officer. Whenever the Contractor is uncertain with regard to the proper handling of information/data under the contract, the Contractor shall obtain a written determination from the Contracting Officer. Interested firms responding to this sources sought notice must adhere to the following: (a) Provide a capability statement demonstrating relevant experience, skills and ability to fulfill the Government's requirements for the above. The capability statement should contain enough sufficient detail for the Government to make an informed decision regarding your capabilities, however, the statement should not exceed 5 pages. (b) The capability statement must identify the responder's business type and size. (c) The capability statement must provide company name and address, point of contact, phone/fax/email and NAICS Code(s). (d) All capability statements must be submitted electronically no later than 12:00 pm eastern standard time on WEDNESDAY JULY 17, 2013 to Ryan Singletary at ryan.singletary@nih.gov THE DRAFT STATEMENT OF WORK IS ATTACHED THIS NOTICE IS NOT A REQUEST FOR PROPOSALS. This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Federal Business Opportunities. However, responses to this notice will not be considered adequate responses to a solicitation. Confidentiality. No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). A determination by the Government to proceed with the acquisition as a set-aside is within the discretion of the Government. If capability statements are not received from at least two responsible businesses by the response date or if the Government determines that no small business concerns are capable of performing this requirement based upon an evaluation of the capability statements submitted, the Government may proceed with a full and open competition. NO TELEPHONE REQUESTS WILL BE ACCEPTED.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/NIH/OAM/NIHLM2013778-RLS/listing.html)
- Place of Performance
- Address: Maryland, United States
- Record
- SN03112428-W 20130712/130710235323-77327d7824ce22834b131059ce312036 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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