SOURCES SOUGHT
R -- Contact Centers - RFI
- Notice Date
- 7/11/2013
- Notice Type
- Sources Sought
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Commerce, Patent and Trademark Office (PTO), Office of Procurement, P. O. Box 1450 - Mail Stop 6, 600 Dulany Street, MDE, 7th Floor, Alexandria, Virginia, 22313-1450
- ZIP Code
- 22313-1450
- Solicitation Number
- DOCSSPAPT1300025
- Archive Date
- 8/16/2013
- Point of Contact
- Stacy A. Duncan, Phone: 5712722796
- E-Mail Address
-
stacy.duncan@uspto.gov
(stacy.duncan@uspto.gov)
- Small Business Set-Aside
- N/A
- Description
- RFI This is a Request for Information (RFI) being released pursuant to Federal Acquisition Regulation (FAR) Part 10: Market Research. The United States Patent Trademark Office (USPTO) is researching innovative solutions for modernizing its contact center environment. As part of the research, USPTO is issuing this RFI to gather vendor information pertaining to contact center services, product offerings, and agent staffing options. Further, USPTO is reaching out to industry to identify innovative solutions and service offerings and to identify qualified vendors that can support the agency in achieving its modernization objective. These services and offerings can include hosted solutions, cloud offerings, in-house services, or hybrid combinations. USPTO administers the laws relevant to patents and trademarks and advises the Secretary of Commerce, the President of the United States, and the administration on patent, trademark, and copyright protection and on trade-related aspects of intellectual property. Via its contact centers, USPTO provides information and assistance to a broad customer base that includes, but is not limited to, independent inventors, attorneys, paralegals, patent agents, third-party firms, other government entities, the general public, and internal organizations. This RFI is issued solely for informational, market research, and planning purposes. It does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This RFI does not commit the Government to contract for any supply or service whatsoever. Further, USPTO is not seeking proposals at this time and will not accept unsolicited proposals. Respondents are advised that the United States Government will not pay for any information or administrative cost incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the responding party's expense. Please be advised that all submissions become Government property and will not be returned. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. Responses to this notice are not offers and cannot be accepted by the United States Government to form a binding contract. It is the responsibility of the interested parties to monitor the Federal Business Opportunities (www.fbo.gov) site for additional information pertaining to this RFI. The Government does not intend to award a contract on the basis of this RFI or to otherwise pay for the information solicited. Although the term "offeror" is used in this RFI, your response will be treated as information only and shall not be used as a proposal. Questions: Questions about this notification should be submitted via email to Stacy.Duncan@uspto.gov no later than 5:00PM, EST July 22, 2013. Reponse Due Date: Responses should be submitted no later than 5:00PM, EST August 1, 2013. PLEASE SEE ATTACHMENT FOR ADDITIONAL INFORMATION!
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/PTO/OPDC20220/DOCSSPAPT1300025/listing.html)
- Place of Performance
- Address: 600 Dulany Street, Alexandria, Virginia, 22314, United States
- Zip Code: 22314
- Zip Code: 22314
- Record
- SN03113639-W 20130713/130711235023-321f3f5f6d0d9f78a9b66bc77f48c245 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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