DOCUMENT
R -- Loan Services-MultiFamily Loan Guarantee Program for Homeless Vets - Attachment
- Notice Date
- 7/24/2013
- Notice Type
- Attachment
- NAICS
- 522390
— Other Activities Related to Credit Intermediation
- Contracting Office
- Acquisition Service- Frederick;Department of Veterans Affairs;321 Ballenger Center Drive, Suite 125;Frederick MD 21703
- ZIP Code
- 21703
- Solicitation Number
- VA119A13R0144
- Response Due
- 8/9/2013
- Archive Date
- 8/24/2013
- Point of Contact
- Caitlin Palmer, Contract Specialist
- Small Business Set-Aside
- N/A
- Description
- PERFORMANCE WORK STATEMENT (PWS) U.S. Department of Veterans Affairs Multifamily Loan Guarantee Program for Homeless Veterans Service Permanent and Combination Construction/Permanent Loans Guaranteed by VA PART I: DRAFT SCHEDULE OF SUPPLIES/SERVICES A.OVERVIEW. On any given day, thousands of American veterans are living in the streets or in emergency shelters, and perhaps twice as many experience homelessness at some point during the course of a year. Section 601 of Public Law 105-368 authorizes VA to develop a pilot loan guarantee program (the "Program") to assist in financing supportive multifamily transitional housing. Through this Program, the VA funded a loan to support the development of Catholic Charities St' Leo's Residence in Chicago, Illinois. As a borrower for this loan guarantee, Catholic Charities must commit to: 1)Provide housing to homeless veterans; 2)Provide on-site supportive services and counseling services (including job counseling) with the goal of making resident veterans self-sufficient; 3)Require veterans to seek to obtain and maintain employment; 4)Charge a reasonable fee for occupying a bed in the facility; Also provided in this PWS is background information including: "General Program Specifications for Loan Guarantees "Prospective Borrowers "Supportive Services "Financing Terms "Application Process "Scope of Services "Response Requirements to this PWS B.SUBMISSION OF QUOTATION. Proposals must be submitted on or before 12:00 pm, Eastern, August 09, 2013 to the Contract Specialist: Caitlin Palmer, Caitlin.palmer@va.gov. Any questions concerning this PWS are due to the Contract Specialist by 12:00 pm Eastern, August 02, 2013. The proposal submission must consist of two separate electronic attachments entitled: "Volume I: Price Proposal" and "Volume II: Technical Proposal". Email copies should be sent to Caitlin Palmer at Caitlin.palmer@va.gov. The Contractor's proposal must titled and numbered. The Contractor's proposal must be labeled with the Contractor's name and business address of firm, and the solicitation number VA119A-13-R-0144. The Contractor is advised that all submissions and related materials become the property of the U.S. Government and will not be returned. The technical and price proposals, if accepted by the Government, will form binding parts of the contract that results from this solicitation. Therefore, care must be taken to properly address the requirements set forth in this PWS. In the event of any conflicts between the PWS (See Part II) and the proposal in the resulting contract, the PWS shall govern. C.VOLUME I: PRICE PROPOSAL REQUIREMENTS. Pricing for tasks (1) through (5) shall be based on a Firm Fixed Price throughout the duration of the contract. The Price Proposal must include three parts: Part 1: Cover Sheet Part 2: Completed Pricing Sheet (see page 9) Part 3: Price Calculation Method (including labor categories, expected hours worked, hourly rates, and any discounts to perform the tasks in the PWS). The Contractor shall submit with their proposal an all-inclusive estimate of travel costs for (transportation, lodging, meals and incidental expenses). Contractor shall include in price proposal the estimated Quantity and Unit of measure (i.e., hours, deliverable completed, etc.) by which VA may determine when the services described in the PWS have been completed. D.VOLUME II: TECHNICAL PROPOSAL REQUIREMENTS. The Technical Proposal must include three parts: Part 1: Technical Expertise Part 2: Related Experience & Key Personnel Part 3: Past Performance Part 1: Technical Expertise (10 page limitation) The Contractor shall provide the following: a.Description of Contractor's understanding of the PWS requirements. b.Description of the Contractor's Technical Approach to performing Tasks in the PWS (See Part II). The Contractor must demonstrate its ability to undertake the PWS requirements from award to completion. The Technical Approach must also include a Quality Assurance Plan, demonstrating how the Contractor will ensure the quality of work and timeliness of deliverables. Part 2: Related Experience & Key Personnel (No page limitation) The Contractor shall demonstrate its expertise in providing services comparable to the tasks described in the PWS. The following information must be included: a.Overview of the Contractor's background and organizational history, including number of years in operation, total number of employees, a description of services provided (past and present), and types of programs operated (past and present). b.A description of any material legal proceedings against the Contractor by any Federal or state regulatory agencies that would impact an engagement of this nature. c.Description of the Contractor's organizational competencies and/or areas of expertise related to the provision of the tasks described in the PWS. d.Identification of all personnel proposed to work on this contract, including a project manager with overall responsibility for coordinating the work to be completed under this contract. For all personnel, identify their roles and responsibilities, and demonstrate that the personnel have the skills, training and experience to perform the identified tasks. Resumes for all personnel assigned to the project must be provided as an attachment. Part 3: Past Performance (5 page limitation) The Contractor shall submit at least three (3) references with the proposal. The references must be for previous projects/programs in which the Contractor successfully provided services similar to the tasks listed in the PWS. For each project/program, the Contractor shall provide a description of the services provided and the relevance of the services to the PWS. Each reference should be able to assess the Contractor's performance and provide information to VA regarding customer satisfaction. The reference information must include: Project/Contract Title; Company/Agency Name of Reference; Point of Contact; Email Address; Telephone Number; Award Amount; Award Date; and Completion Date. E.EVALUATION CRITERIA. Award will be made to the proposal that offers the best value to the government. For the purpose of evaluations, the Technical Proposal will be considered more important than the Price Proposal. Contractors shall be evaluated based on the following criteria (listed in descending order of importance). -Technical Expertise (10 Page Limitation) -Related Experience & Key Personnel (No Page Limitation) -Past Performance (5 Page Limitation) -Price PART II: PERFORMANCE WORK STATEMENT REQUIRMENTS I.GENERAL PROGRAM SPECIFICATIONS FOR LOAN GUARANTEES Program funds have been delivered as a permanent guaranteed loan to Catholic Charities for the development of the St. Leo's Residence. The facility may include commercial space, such as space for neighborhood retail services or job training programs. II.BORROWER (Catholic Charities) The borrower must also demonstrate the skills necessary to develop and operate supported housing for homeless veterans. The development team must exhibit a successful track record in the areas of multifamily housing, supportive services for extremely low-income populations, and outreach programs. The borrower must show that the supportive services strategy is needs-based and financially feasible, that it will be monitored and adapted as necessary to attain Program objectives, and that it will help residents make the transition to permanent housing. VA has issued one loan guarantee for St. Leo Residence that completed construction in Chicago, Illinois. III.SUPPORTIVE SERVICES A significant success factor for a transitional housing facility is its ability to provide effective supportive services that will expedite the homeless veterans' reintegration into society. Prospective borrowers must provide supportive services to residents or make arrangements to partner with entities that provide supportive services, which include: "Skills and Needs Assessment, Training, and Job Counseling "Drug and Alcohol Treatment "Transportation "Other Medical Needs The supportive services strategy must be integrated with existing community services. Prospective borrowers must demonstrate community support by, at a minimum, securing for their developments, state, local, or non-governmental funding, property, and/or services. IV.FINANCING TERMS The Federal Financing Bank ("FFB"), an arm of the U.S. Department of the Treasury, is the designated lender for all Program loans. The interest rate on the loans will capture the premium between Treasury securities and the private sector lending rate and will fully reflect the risk inherent in a borrower or transaction when such a rate will accomplish a broader public policy goal. In no case will this rate be less than a comparable Treasury rate. This rate is expected to be lower than prevailing market rates for multifamily housing loans. The low-interest financing will enable the properties to have a lower debt service payment. Although loans may finance up to 80 percent of total project costs, as mentioned above, VA anticipates that prospective borrowers will use several sources, such as state and local government grants or LIHTCs, to finance the project development. In most cases, therefore, VA-guaranteed loans will fund considerably less than 80 percent of total project costs. VA will guarantee the repayment of 100 percent of the FFB loan amount. V.SCOPE OF SERVICES - CLIN 0001 - LOAN SERVICING VA will rely on the "Servicer" to service the loans according to the terms of a servicing agreement and executed loan documents. Under this PWS, the Servicer, acting as an agent of VA, will be expected to provide permanent loan servicing and, if necessary, special servicing of defaulted mortgage loans. While the Servicer's client is VA, the Servicer is also expected to be responsive to requests from the FFB. Permanent Loan Servicing: Process: The Servicer will be expected to perform the loan servicing responsibilities highlighted above and as customary in the mortgage industry. The Servicer will be expected to communicate directly with the borrower, representing the interests of VA and FFB. Key Tasks: General Requirements - Funds Collection & Disbursement (to be performed on a Firm Fixed Price basis) The Servicer will be expected to: 1.Collect all borrower payments (inclusive of principal, interest, taxes, insurance and reserves) on a monthly basis and maintain all appropriate books and records to accurately track the borrower's debt in accordance with all necessary agency and federal requirements. 2.Hold monthly loan installments and funds received to cover escrow and reserve payments in trust in segregated collection accounts. Unless otherwise authorized by VA in writing, each custodial account must be insured by the Federal Deposit Insurance Corporation ("FDIC"). All custodial account records must be maintained in a manner consistent with prudent industry practices and must be readily accessible to VA's representatives. 3.Remit the principal and interest payments to VA on a monthly basis within 24 hours of receipt and deposit the taxes, insurance and reserve funds into named accounts acceptable to VA and FFB. The process by which the Servicer will remit these funds to VA will be negotiated as part of the servicing agreement. 4.Disburse appropriate funds to pay or reimburse real estate taxes, property insurance and reserve draws. 5.Determine whether any delinquency exists in payment of principal and interest, escrow and reserve accounts. 6.Maintain records of all funds received from borrower and disbursed, including wire transfer receipts. General Escrow Administration and Analysis (to be performed on a Firm Fixed Price basis) The Servicer will be expected to: 7.Analyze escrow records annually. 8.Maintain records that document payment of RE taxes, special assessments, insurance premiums, etc. 9.Pay cost of any penalty or late fee incurred as a result of failure to effect timely payment of these items. 10.Determine that insurance coverage meets minimum requirements and provide VA with a confirmation memo to this effect. 11.Certify to VA in writing that all escrow account collections and disbursements have been made by March 31 of each year. Repair/Replacement Escrow Administration (to be performed on a Firm Fixed Price basis) The Servicer will be expected to: 12.Administer completion of all work tasks included as part of repair/replacement escrow. 13.Authorize disbursements from repair/replacement escrow and document that all repairs/capital replacements are completed satisfactorily. 14.Confirm that repairs are completed according to the repair/capital replacement agreement as part of annual property inspection. Physical Inspections (to be performed on a Firm Fixed Price basis) The Servicer will be expected to: 15.Perform annual physical assessment of property to verify that project that its services are managed and maintained in accordance with the requirements of the loan documents. 16.Perform physical assessments within 60 days of occurrence of specified events, as directed by VA (e.g., delinquency, borrower bankruptcy, adverse environmental conditions, etc.). 17.Send borrower letter identifying areas requiring correction within 30 days of annual physical assessment. 18.Complete physical assessment report to VA, including description of on-site inspection, evaluation of any key market/neighborhood factors and analysis of project's competitive position (memo format). Ownership Transfers (to be performed on an hourly basis - as needed - at the direction of VA) The Servicer is responsible for alerting VA to unauthorized transfers of ownership and authorized requests for transfers of ownership. In the event the borrower requests a transfer of ownership, the Servicer will be responsible for assisting VA in reviewing the underwriting package and approving and executing the transfer and loan assumption. UCC Renewals (to be performed on a Firm Fixed Price basis) The Servicer will be expected to: 19.Retain original stamped copies of all UCC financing statements 20.Monitor expiration date of financing statements files and take steps to file and record the UCC continuation statements Prepayment of Mortgage (to be performed on an hourly basis - as needed - at the direction of VA) The Servicer will be responsible for the initial review of a borrower's request to prepay a mortgage in whole or in part. If VA and/or FFB approve the request, the Servicer will accept a prepayment of principal in whole or in part only if the prepayment is made in accordance with the terms of the note. Initial Assessment of Delinquency (to be performed on an hourly basis - as needed - at the direction of VA) The Servicer must prepare its Initial Assessment of Delinquency when the loan is 30 days delinquent and submit it to VA via email, fax, or mail no later than the 35th day of delinquency. The Servicer should perform the following tasks as part of the initial assessment of delinquency (i.e., 30 days delinquent). On the 30th day of delinquency, the Servicer will: "Send the borrower a formal written notice of delinquency; "Initiate a process to obtain control of the rents and/or net operating income through a lockbox; and "Prepare and send to the borrower a Pre-Negotiation Letter. Detailed Assessment of Delinquency / Special Servicing (to be performed on an hourly basis - as needed - at the direction of VA) VA will also require special servicing for loans that become delinquent. Special servicing responsibilities for delinquent loans may include: "Late Fee Assessment "Initial and Detailed Delinquency Assessments "Recommendation for Resolution "Workout Plan Development "Foreclosure, as appropriate and as directed by VA "Ongoing Post-Foreclosure Management "Post-Foreclosure Property Marketing and Sales Loan Reporting and Accounting (to be performed on a Firm Fixed Price basis) The Servicer will be expected to: 21.MONTHLY: Input borrower's monthly principal and interest and escrow payment amounts into VA's standardized monthly report template (requires Contractor have access to Microsoft Excel 2003 or later version); notify VA if there is a shortage of funds to make semi-annual FFB payment; verify (and reconcile as necessary) that fund balances in all custodial accounts match balances on the Servicer's mortgage loan accounting system. Standardized monthly report is due by the 15th of each month and bank statements are due no later than thirty days after the end of each month or sooner if available. 22.QUARTERLY: Input data into VA's standardized quarterly asset management reports, used to analyze loan performance and project operations. Information tracked includes budget variances, debt coverage ratios, occupancy trends, borrower/project risk factors, overview of project operations, etc. In addition to quantitative measures, the Contractor will also be required to input into the template detailed narrative descriptions of project's quarterly performance, including financial and operational accomplishments, challenges, lessons learned and key risk factors. Standardized quarterly report is due no later than 30 days after the end of each quarter. 23.QUARTERLY: Establish appropriate methods for monitoring financial viability of depositories and confirm and document on a quarterly basis that all of the custodial accounts meet minimum VA eligibility requirements. 24.ANNUALLY: Conduct annual review and analysis of project's audited financial statements in accordance with HUD 4370.1, Reviewing Annual and Monthly Financial Reports (http://www.hud.gov/offices/adm/hudclips/handbooks/hsgh/4370.1/index.cfm). Provide VA with memo summarizing analysis within 30 days of receipt of audited financial statements. 25.ANNUALLY: Provide borrower annually with a mortgage account statement for the previous year by January 31st. 26.Comply with applicable IRS reporting requirements as necessary. 27.Participate in status meetings/conference calls - as directed by VA. VI.Recordkeeping The Servicer must maintain accurate accounting and borrower payment records. VA or its designees may examine any of the records and accounting reports associated with loans serviced on behalf of VA or in which VA holds an interest, the borrowers' remittances and any other reports and documentation necessary to establish the Servicer's compliance with VA at any reasonable time. VA may: "Monitor all monthly accounting reports submitted by the Servicer; "Conduct procedural reviews during periodic visits to the Servicer's place of business; "Conduct, from time to time, in-depth audits of the Servicer's internal records and operating procedures; "Among other things, examine the Servicer's financial records, the borrowers' escrow accounts used by the Servicer; and request individual loan payment histories to ensure proper administration of borrowers' accounts; and "Require a copy of the Servicer's annual certified and audited financial statements within 90 days after business end of year. VII.Contract Type and Period of Performance Tasks labeled as "Firm Fixed Price (FFP)" are included in this 12-month long task order. Tasks labeled as "Hourly" are to be performed on a time and materials basis upon receipt of a written notice to proceed from VA. VIII.Travel VA will reimburse Contractor in accordance with the Federal Travel Regulation for up to one, one-person trip to the project site each year. All travel requires prior approval from the COTR. Pricing Schedule Multi Family Transitional Housing Loan Guarantee Program Item No.Description of Supplies or ServicesQuantityAmountDelivery Date 1.Funds Collections and Disbursement.1$By Assigned Date 2.General Escrow Administration and Analysis.1$By Assigned Date 3.Repair/Replacement Escrow Administration.1$By Assigned Date 4.Physical Inspections of Properties1$By Assigned Date 5.UCC Renewals1$By Assigned Date 6.Loan Reporting and Accounting1$By Assigned Date Optional Items The following items will be exercised at the direction of the VA. Please provide an hourly rate for each item. Item No.Description of Supplies or ServicesUnitHourly RateDelivery Date 1.Ownership TransfersHour$By Assigned Date 2.Pre Payment of MortgageHour$By Assigned Date 3.Initial Assessment of DelinquencyHour$By Assigned Date 4.Detailed Assessment of Delinquency Hour$By Assigned Date PART III: A.TERMS OF THE CONTRACT. Services will be provided in accordance with the PWS and all terms, conditions, and provisions of the resulting contract for the base period beginning 1 September 2013, through 31 August 2014 with four, one (1) year option periods to be exercised at the option of the government. The total duration of this contract, including the exercise of any options, may not exceed five (5) years. The contract is subject to availability of VA funds. The Contractor shall perform no services after August 31, each year until the contracting officer authorizes such services in writing. B.KEY PERSONNEL. The Contractor shall assign to this contract personnel that by education and training (and, when required, certification or licensure) are qualified to provide the services as denoted in the PWS. The Contractor must identify each labor category to be utilized for this effort and provide a description of the skills and experience required per labor category, along with resumes. 1.During the first ninety (90) calendar days of performance, The Contractor shall make NO substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The Contractor shall notify the Contracting Officer, in writing, within 15 calendar days after the occurrence of any of these events and provide the information required by paragraph (3) below. After the initial ninety (90) calendar day period of the contract, the Contractor shall submit the information required by paragraph (3) to the Contracting Officer at least fifteen (15) calendar days prior to making any permanent substitutions. 2.The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the Contracting Officer. Proposed substitutes shall have comparable qualifications to those of the persons being replaced. The Contracting Officer shall notify the Contractor within fifteen (15) calendar days after receipt of all required information of the decisions on the proposed substitutes. The contract shall be modified to reflect any approved changes of key personnel. 3.For temporary substitutions where the key person will not be reporting to work for three (3) consecutive work days or more, the Contractor shall provide a qualified replacement for the key person. This substitute shall have comparable qualifications to the key person. 4.Contractor is to have a contingency plan in place to be utilized if personnel leave Contractor's employment or are unable to continue performance in accordance with the terms and conditions of the resulting contract. A copy of this contingency plan shall be submitted with the offer. Failure to submit contingency plan shall result in rejection of proposal. 5.The Government reserves the right to refuse acceptance of Contractor if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patients or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. The Contractor and Contracting Officer's Technical Representative shall deal with issues raised concerning contract personnel's conduct. The final arbiter on questions of acceptability is the Contracting Officer. 6.The Contracting Officer shall resolve complaints concerning Contractor relations with the Government employees or patients. The Contracting Officer is final authority on validating complaints. In the event that the Contractor is involved and named in a validated patient complaint, the Government reserves the right to refuse acceptance of the services of such personnel. This does not preclude refusal in the event of incidents involving physical or verbal abuse. C.HHS/OIG. To ensure that the individuals providing services under the contract have not engaged in fraud or abuse regarding Sections 1128 and 1128A of the Social Security Act regarding federal health care programs, the Contractor is required to check the Health and Human Services - Office of Inspector General, List of excluded individuals/entities on the OIG website (www.hhs.gov/oig) for each person providing services under the contract. Further the Contractor is required to certify in its proposal that all persons listed in the Contractor's proposal have been compared against the OIG list and are not listed. During the performance of this contract the Contractor is prohibited from using any individual or business listed on the List of Excluded Individual/Entities. D.QUALIFICATIONS. 1.The Contractor shall assign to this contract personnel that by education and training (and, when required, certification or licensure) are qualified to provide services IAW PWS. 2.The qualifications of such personnel shall also be subject to review by the Program Office. E.GOVERNMENT RESPONSIBILITES. The government shall assure that the Contractor has access to reference materials, program documentation and VA websites as appropriate. F.WORK HOURS. Contractor shall provide services covered by this contract as defined herein. The following terms have the following meaning: 1. Contracted services shall be provided for an estimated 40 hours per week during normal working hours (Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding holidays) at intervals that are mutually agreeable to the Contractor, the Program Office and the prospective applicants. 2. Federal Holidays: The Federal Holidays observed by the Federal Government are: New Years DayJanuary 1 Martin Luther King, Jr.'s BirthdayThird Monday in January Presidents DayThird Monday in January Memorial DayLast Monday in May Independence DayJuly 4th Labor DayFirst Monday in September Columbus DaySecond Monday in October Veterans DayNovember 11 Thanksgiving DayFourth Thursday in November Christmas DayDecember 25th When one (1) of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday by U.S. Government Agencies. Also included would be any day specifically declared by the President of the United States of America as a Federal Holiday. G.TORT CLAIMS. Contractor employees are not covered by the Federal Tort Claims Act. When a Contractor employee has been identified as a provider in a tort claim, the Contractor employee is responsible for notifying the Contractor's legal counsel and/or insurance carrier. Any settlement or judgment arising from a Contractor employee's action or non-action is the responsibility of the Contractor and/or insurance carrier. H.PERSONNEL POLICY. The Contractor shall assume full responsibility for the protection of its personnel furnishing services under this contract. To carry this out the Contractor shall provide the following for these personnel: "Worker's compensation; "Professional liability insurance; "Health examinations; "Income tax withholding, and "Social Security payments I.MANAGEMENT, SUPERVISION AND TRAINING. 1.Contracted agency shall be responsible for supervising the daily services provided under this contract. 2. The contracted agency shall have written policies and procedures regarding staff credentials. J.RECORD KEEPING. 1.The Program Office shall establish and maintain a record keeping system that will record the services performed by the Contractor's employee(s). Any incidents of Contractor non-compliance as evidenced by the monitoring procedure shall be forwarded immediately to the Contracting Officer. 2.Documentation of services performed shall be reviewed prior to certifying payment. The Program Office shall pay for services actually performed and in strict accordance with Schedule of Supplies/Services above. Contract monitoring and record-keeping procedures shall be sufficient to ensure proper payment and allow audit verification that services were provided. K.HIPPA COMPLIANCE. Contractor and any subcontractors must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996. This includes both Privacy and Security Rules published by the Department of Health and Human Services (HHS). As required by HIPAA, HHS has promulgated rules governing the use and disclosure of protected health information by covered entities. The covered entity component of VA is the Veterans Health Administration (VHA). In accordance with HIPAA, the Contractor may be required to enter into a Business Associate Agreement (BAA) with VHA. L.TRAVEL. Costs incurred by Contractor personnel or official company business are allowable, subject to the limitations contained in FAR Part 31.205-46. Travel expenses shall be reimbursed in accordance with the Federal Travel Regulation. Reimbursement of travel costs, to include per diem, shall not exceed the rates and conditions of reimbursement set forth in the Federal Travel Regulation. Government per diem rates can be found on the website at www.gsa.gov. M.PAYMENTS. 1.Payment to the Contractor shall be made monthly, in arrears, upon receipt of a properly prepared invoice. Payment for any leave, including sick leave, holiday, or vacation time, shall be the responsibility of the Contractor. VA will pay for actual hours worked. 2. Contractor employee(s) shall be actually performing the services specified in the contract in order to receive reimbursement. 3.The Department of Veterans Affairs Financial Service Center (FSC) is the designated agency office for invoice receipt in accordance with the Prompt Payment Act (5 CFR Part 1315). FSC or its designated representative may contact the vendor to provide specific instructions for electronic submission of invoices. The vendor shall be responsible for any associated expenses. FSC may utilize third-party Contractors to facilitate invoice processing. Prior to contact by FSC or its designated representative for electronic invoicing submissions, the vendor shall continue to submit all invoices to FSC at the mailing address below: Payment Address: Department of Veterans Affairs Financial Services Center P.O. Box 149971 Austin, TX 78714-8971 4.Billings rendered by the Contractor to the Program Office for services furnished under the terms of this contract shall be billings in full. Neither the beneficiary his insurer, nor any third party shall be billed. NOTE: Invoices for payment may be rejected if all information required by FAR Clause 52.212-4(g) is not included. Invoices shall include the following information to be considered valid for payment. Invoices without the required information will be returned: "Vendor name, invoice number and date; "Complete purchase order number assigned by the VA facility; "Name of provider, number of hours worked, unit price; and "Total dollar amount of invoice. N.CONFIDENTIALITY. 1.To the extent permitted by federal privacy statutes, rules and regulations, VA shall provide the Contract with access to pertinent medical information for the purpose of providing coordinated comprehensive health care to Veterans. 2.The Contractor acknowledges that all records are subject to the Privacy Act and that VA is the sole entity authorized to release such information and implementing regulations. 3.VA acknowledges that in receiving, storing, processing or otherwise dealing with any patient information received from the Contractor, VA is fully bound by federal confidentiality statutes and implementing regulations. 4.Records created by the Contractor in the course of performing under this agreement are the property of VA and shall not be accessed, released, transferred or destroyed except in accordance with applicable federal law and regulations. Upon expiration of this contract or termination of the contract, the Contractor will promptly provide VA with individually identified VA patient treatment records. VA has unrestricted access to the records generated by the Contractor pursuant to this contract. O.NOTICES. Contractor shall, in writing, keep the Contracting Officer informed of any unusual circumstances in conjunction with the contract. P.CONTRACTING OFFICER'S REPRESENTATIVE (COR). VA shall provide the Contractor with the name, title, and telephone number of the COR at the time of contract award. The COR will be the VA official responsible for verifying contract performance. Q.CONTRACT ADMINISTRATION DATA. The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes that shall affect price, quantity or quality of performance of this contract. The COR will be responsible for the overall technical administration of this contract as outlined in the COTR Delegation of Authority. IN THE EVENT THE CONTRACTOR AFFECTS ANY SUCH CHANGE AT THE DIRECTION OF ANY PERSON OTHER THAN THE CONTRACTING OFFICER WITHOUT AUTHORITY, NO ADJUSTMENT SHALL BE MADE IN THE CONTRACT PRICE TO COVER AN INCREASE IN COSTS INCURRED AS A RESULT THEREOF.
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