SOLICITATION NOTICE
D -- Sunflower Systems Asset Management Annual Maintenance Support Services - Sunflower Systems Maintenance Support SOW
- Notice Date
- 8/28/2013
- Notice Type
- Presolicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, National Library of Medicine, 6707 Democracy Blvd., Suite 105, Bethesda, Maryland, 20894, United States
- ZIP Code
- 20894
- Solicitation Number
- NIHLM2013871SRE
- Archive Date
- 9/21/2013
- Point of Contact
- Sheila R. Edmonds, Phone: 3014966546
- E-Mail Address
-
sheila.edmonds@nih.gov
(sheila.edmonds@nih.gov)
- Small Business Set-Aside
- N/A
- Description
- SOW Sunflower Systems Maintenance In accordance with FAR Parts 12 and 13.5, the National Institutes of Health (NIH) Office of the Director (OD) NIH Business Systems (NBS) intend to procure professional services on a sole source basis from Annams Systems Corporation, 2420 Camino Ramon, Suite 130, San Ramon, CA 94583-9129 under the authority of FAR 6.302-1(a)(2) to provide professional services to NBS to renew annual Sunflower Systems Asset Management (v 4.5) maintenance and support services. The North American Industry Classification System Code (NAICS) is 541519- Other Computer Related Services with a small business size standard of $25.5 million. The period of performance shall be September 30, 2013 to September 29, 2014. BACKGROUND: The NIH Business System (NBS) software applications are currently composed of: •The Oracle eBusiness Suite (Federal Administrator, General Ledger, Payables, iProcurement, Purchasing, Receivables, Projects, Order Management, Warehouse Management, and Inventory) •Kofax 170 System invoice document management module, •Sunflower Systems asset management module, •PRISM contract management module, •GELCO Travel Manager Module. •Interfaces that enable sharing or exchange of data with other business systems. It also includes special purpose peripheral devices employed for data capture or output (such as hand-held scanners and wireless printers), and supporting tools and modules that facilitate operations, maintenance and support (such as AppWorx production operations scheduler). The scope of the NBS Program comprises: •Operations support and maintenance of the NBS components identified above. •Replacement of ADB functionality over time, including Fellowship Pay, Animal Procurement, Service and Supply Fund, and interfaces from Grants, PMS and Payroll. •Enhancement or upgrade of NBS functionality in response to demands that arise from the user community, from findings during ongoing operations, or from the software vendors. •Business consulting, job aids and training to NIH Institutes and Centers with respect to NBS functionality, i.e., acquisition, logistics, budget, finance, travel. •Operations, support and maintenance of community portals on the NIH intranet that are designed to communicate with various segments of the NBS user community. The NIH Business System (NBS) Program is committed to fostering NIH's mission through the provision of: •Secure, accurate, and timely business transaction capabilities that enable the NIH scientific community and supporting organizations to acquire needed assets, goods and services. •Accurate source information that facilitates knowledgeable decision making by the NIH management community regarding budgets, finance, acquisitions, supply/replenishment PURPOSE The overall objective of this procurement is to renew the annual Sunflower Systems Asset Management (v 4.5) maintenance and support services. CONTRACTOR TASKS: The Contractor shall perform the following annual Sunflower Systems Asset Management maintenance services/tasks: •The Contractor shall provide major product and technology releases •The Contractor shall provide updates, fixes, security alerts, data fixes, and critical patch updates during the contract term with immediate download passwords •The Contractor shall provide software license replacement for accidently damaged or malfunctioning hardware keys (Not including lost keys) •The Contractor shall provide certification with most new products •The Contractor shall provide 24/7 Technical Support via Metalink or via phone (access to protected support pages on the Sunflower Systems' website for troubleshooting). CONTRACT TYPE: The contract type for the annual maintenance services shall be firm fixed price. PERIOD OF PERFORMANCE: The period of performance shall be one (1) base year period with four (4) additional 12-month option periods: Base Year: September 30, 2013 - September 29, 2014 Option Year 1: September 30, 2014 - September 29, 2015 Option Year 2: September 30, 2015 - September 29, 2016 Option Year 3: September 30, 2016 - September 29, 2017 Option Year 4: September 30, 2017 - September 29, 2018 OPTIONAL TASKS Licensing, Consulting Services and Enhancements System Infrastructure (IDIQ) - Due to unknown changing variables additional licenses, maintenance support, and consultant/implementation services may be required to maintain the integrity of the NBS Enterprise System within the period of performance of the contract award. Services may be provide remotely or onsite. Any Optional Tasks will be implemented on an Indefinite Delivery Indefinite Quantity (IDIQ) basis and may be awarded as a firm fixed price and/or labor hours. Any Optional Tasks will be implemented by modification and approval by the Contracting Officer. 1)The Contractor shall provide a proposed project schedule for implementations. a)Estimate time range of schedule shall be provide by the Contractor b)Pricing and payment term shall be provided by the Contractor 2)Configure Additional Enhancements - All services, efforts, functionality, and documentation shall be deemed to be "Solution Support Materials." 3)Provide Installation Scripts. The Contractor shall provide NIH with installation scripts and instructions on how to execute the scripts to install the enhancements into NIH's existing environment. 4)Provide Initial Installation Support. The Contractor shall provide NIH with remote support for NIH's execution of the Installation Scripts in an initial test environment. This remote support shall be provided on a single day. 5)NIH Testing Support. The Contractor shall provide remote support for NIH's user testing over a period of seven (7) calendar days after the conclusion of the execution of the installation scripts in the initial test environment. a)All issues will initially be investigated internally by NIH through individual(s) NIH designates for User Acceptance Testing ("UAT") support. NIH must designate one (1) functional and one (1) technical support person per business area (i.e., AP) each of whom must have completed the Level 1 Technical Training Session. NIH shall also designate an authorized "backup" for each designated functional and technical support person each of whom must have completed the Level 1 Technical Training Session. b)Once NIH's initial investigation is completed (per the provided troubleshooting manual), if issues remain unresolved, NIH may raise these issues through one of the UAT support personnel mentioned above. NIH shall provide all information arising out of NIH's initial investigation to the Contractor. 6)Migration Support. The Contractor shall provide remote support for NIH's migrations (after the installation into an initial test environment) for up to two (2) additional environments (Initial Test to Stage, Stage to Production) over one (1) day per environment. It is assumed that the Migration support will be provided in the same timeframe as the NIH Testing Support. 7)Go-Live Support. The Contractor will provide remote support for the initial use of the enhancements outlined herein in a production environment at NIH. This remote support will be provided for up to five (5) business days immediately following the migrating of the enhancements into the Production environment. The Contactor shall provide all documentation upon completion. SOLE SOURCE JUSTIFICATION Sunflower Systems (Annams) is a propriety source of inventory software licenses and in order to allow all users to utilize the software, the licenses, maintenance and support services must be purchased by Sunflower Systems (Annams). If the maintenance renewal services are awarded to another company, the current licenses agreement would become void and would be detrimental and costly to the NIH. Using a different company would not be practical; the entire inventory system would have to be redeveloped and configured. The NBS Enterprise Inventory System infrastructure integrity would be compromised, which would jeopardize ongoing research and development projects. The following provisions and clauses apply to this acquisition and are incorporated by reference. Full text may be found at https://www.acquisition.gov/Far FEDERAL ACQUISITION REQULATION (FAR) CLAUSES FAR 52.212-4 Contract Terms and Conditions-Commercial Items FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes and Executive orders This is not a Request for Proposals (RFP), nor is a RFP available; however, all responsive sources may submit a proposal in a timely manner which will be considered by NLM. Firms interested in responding to this notice must be able to provide the referenced service as specified above. Responses must be in writing and must be received electronically at the Government infrastructure by 3:00 PM EST on Friday, September 6, 2013. Proposals must include pricing information and should reference Solicitation No. NIHLM2013871SRE and should be submitted to sheila.edmonds@nih.gov. Inquiries regarding this procurement shall be submitted electronically to sheila.edmonds@nih.gov and shall be received by 12:00 NOON EST on Tuesday, September 3, 2013.
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