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FBO DAILY - FEDBIZOPPS ISSUE OF SEPTEMBER 09, 2013 FBO #4307
DOCUMENT

J -- SCRIPTPRO USA, INC - FY14 VISN 2 HEALTHCARE NETWORK - Attachment

Notice Date

9/7/2013
 

Notice Type

Attachment
 

NAICS

811219 — Other Electronic and Precision Equipment Repair and Maintenance
 

Contracting Office

Department of Veterans Affairs;VISN 2 Network Contracting Office;400 Fort Hill Ave.;Canandaigua NY 14424
 

ZIP Code

14424
 

Solicitation Number

VA52813Q0562
 

Archive Date

11/6/2013
 

Point of Contact

Les.Lecceardone@va.gov
 

E-Mail Address

Contracting Specialist
(Les.Lecceardone@va.gov)
 

Small Business Set-Aside

N/A
 

Description

Solicitation Number: VA528-13-Q-0562 Notice Type: Special Notice of Intent to Sole Source This is a SPECIAL NOTICE ANNOUNCEMENT ONLY. The Department of Veteran Affairs, VISN 2 Network Contracting Office intends to award a sole source contract for the various VA Medical Centers within VISN 2 Healthcare Network shown below. This proposed contract action is for a service in which the Government intends to award a Base Year, firm fixed-price contract with only one source; Scriptpro, Inc. 5828 Reeds Rd. Shawnee Mission, KS 66202-2740 under the authority Federal Acquisition Regulation (FAR) Part 6.302-1 (a)(2), only one responsible source. Place of Performance: Department of Veterans Affairs VISN 2 VA Medical Center Albany, Buffalo, Bath, and Canandaigua, NY Purpose and Objectives: The intent of this Special Notice is to identify potential offerors capable of providing full service maintenance, software upgrades, on-line, telephonic and email support, and on-call emergency support services for: 1). Script-Pro Robotic Prescription Dispensing System and associated components: All repair personnel must be fully qualified, OEM certified in order to work on this equipment. Fully Qualified is based upon training and on experience in the field. For training, the Service Representatives must have successfully completed a formalized training program, for the equipment identified herein. Certifications and/or training records may be requested. SCOPE AND EQUIPMENT: This is a Service Maintenance and Software Support Contract for a ScriptPro Robotic Prescription Dispensing System. Contractor shall provide all supervision, tools, equipment, labor, and materials necessary to provide full software maintenance and on-call emergency support services, including software upgrades, service bulletins and alerts, telephone, email, and online support. The contractor will provide a one (1) year service on the ScriptPro system providing all necessary software upgrades and updates, hardware updates, semi-annual maintenance, 24/7 helpdesk support, and on-site repair within 24 hours of a service call for VA owned ScriptPro pharmacy automation system located at the each VA Medical Center within VISN 2. This will be from the beginning of fiscal year 2014 (October 1st, 2013) through one (1) year (September 30th, 2014). The contractor will provide a no charge invoice summarizing the repair and maintenance of the ScriptPro system. The contractor must have the skills, training from ScriptPro, and experience to be qualified to repair the ScriptPro system. CORRECTIVE MAINTENANCE: A.Unlimited remote (online) consultation and repairs by qualified service technicians, trained by the manufacturer. Contractor shall maintain equipment in accordance with the Conformance Standards. B.The Contracting Officer (CO), COR or designated alternate has the authority to approve/request a service call from the contractor. C.Unlimited telephone support Mon-Fri 8am-5pm (excluding Federal Holidays). This support shall include technical and clinical troubleshooting and consultation. D.Response Time: The Contractor will respond to requests for service by telephone within thirty (30) minutes of notification during normal business hours and no later than eight (8) A.M. of the next business day if called after normal business hours. E.Contractor shall repair, modify, or correct as necessary software deficiencies related to any and all hazard alerts from the manufacturer, FDA, or Veterans Administration, etc. at no additional cost. ONLINE SUPPORT A.Contractor shall provide unlimited email support for all clinical and technical questions and/or troubleshooting in addition to the telephonic support listed in section C above. Response to emails may be may be made by phone or return email. B.Contractor shall provide unlimited (24 hr/day, 7 days/week) internet-based support tools which provides access to installation and troubleshooting documents, an online demonstration system, product upgrade information, training videos, up-to-date information on installed products, maintenance and support status, software updates, online template sharing, and support FAQs. C.Contract shall provide electronic notification of service alerts regarding critical support issues. SOFTWARE UPGRADES A.Contractor shall provide OEM approved software upgrades (feature enhancements). OEM releases at least one major upgrade every year with significant enhancements. Contractor shall manage all software upgrades, working in collaboration with local users and Biomedical Engineering. Upgrades may be provided and installed remotely, and shall be scheduled to ensure little or no downtime. B.Contractor shall provide an electronic bulletin service, designed to provide notification of current and pending software upgrades, upcoming events and training opportunities, and important service announcements. CONFORMANCE STANDARDS: Contractor shall ensure that the equipment functions IAW OEM performance standards. SERVICE MANUALS: The contractor shall have on file or make available to its FSE's, all operational and service manuals, schematics and parts lists, and any other documentation necessary to meet the performance requirements of this contract. The location and listing of the service data manuals, by name, and/or the manuals themselves shall be provided to the CO upon request. Response: Responses to this Special Notice should be able to demonstrate the firm's ability, capability, and responsibility to deliver the service listed above. The purpose of this Special Notice announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential qualified Service Disabled Veteran Owned Small Businesses, Veteran Owned Small Businesses, 8(a), HubZone and other Small Businesses interested and capable of providing the services described below. Documentation of technical expertise must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area expertise and experience to compete for this acquisition. No funds have been authorized, appropriated, or received for this effort. Responses should include the following information: Business name, address, business size and Socioeconomic Category (HUBZone, 8(a), Service Disabled Veteran, Small Business, Large Business, etc.), and point of contact to include e-mail address and telephone number. All offerors must be registered in the System for Award Management (www.sam.com) and Representations and Certifications must be completed prior to any future award. Supporting evidence must be furnished in sufficient detail to demonstrate the ability to provide the full maintenance and repair service on equipment listed. Determination by the Government not to compete this proposed contract based on responses to this notice is solely within the discretion of the Government. Important information: The Government is not obligated to nor will it pay for or reimburse any costs associated with responding to this sources sought synopsis request. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. No sub-contracting opportunity is anticipated. The North American Classification System (NAICS) code for this acquisition is 811219 ($19.0 Million). Any offeror capable of providing this service shall notify the Contracting Officer by email within 7 calendar days from the date of the publication of this Special Notice. All information is to be submitted via e-mail to: Les.Lecceardone@va.gov.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/CaVAMC532/CaVAMC532/VA52813Q0562/listing.html)
 

Document(s)

Attachment
 

File Name: VA528-13-Q-0562 VA528-13-Q-0562.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=992594&FileName=VA528-13-Q-0562-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=992594&FileName=VA528-13-Q-0562-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN03178947-W 20130909/130909163840-0920b66aaec7be23be58000335b00cf8 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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