MODIFICATION
J -- Printer, Copier, Fax Preventative Maintenance Service
- Notice Date
- 9/17/2013
- Notice Type
- Modification/Amendment
- NAICS
- 811212
— Computer and Office Machine Repair and Maintenance
- Contracting Office
- Department of the Air Force, Air Education and Training Command, Fort Sam Houston, 502d Contracting Squadron, 2273 Reynolds Rd, JBSA Ft Sam Houston, Texas, 78234-7584, United States
- ZIP Code
- 78234-7584
- Solicitation Number
- FA3016-13-T-0035
- Archive Date
- 10/9/2013
- Point of Contact
- Don Ballesteros, Phone: 2102954929, Renata A. Housley, Phone: 2102213736
- E-Mail Address
-
sherwyndon.v.ballesteros.civ@mail.mil, renata.a.housley.civ@mail.mil
(sherwyndon.v.ballesteros.civ@mail.mil, renata.a.housley.civ@mail.mil)
- Small Business Set-Aside
- Total Small Business
- Description
- This is a combined synopsis/solicitation for commercial service prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. This requirement is being solicited as a 100 % Small Business Set-Aside. The NAICS Code for this requirement is 811212, with a size standard of $25,500,000.00. Solicitation number FA3016-13-T-0035 is issued as a Request for Quote (RFQ) for maintenance and repair of networked printers/copiers/multifunction devices for the 106 th Signal Brigade at Fort Sam Houston, Texas. Period of Performance will be for a Base 12 month year (28 Sept 2013 - 27 Sept 2014) plus four (4) Option Years. This document incorporates provisions and clauses that are in effect through Federal Acquisition Circular 2005-69 effective 3 Sep 2013. Include the unit price and the extended price for all CLINs CLIN 0001 : Base Year 28 Sept 2013 - 27 Sept 2014 Biannual visits for maintenance and repair of networked printers/copiers/multifunction devices in accordance with the Performance Work Statement (PWS). QUANTITY: 2 UNIT OF ISSUE: EACH UNIT PRICE: ? EXTENDED PRICE: ? CLIN 0002: Repairs (VENDORS DO NOT BID. GOVERNMENT TO DETERMINE A NOT TO EXCEED AMOUNT) CLIN 1001 : OPTION Year 1, 28 Sept 2014 - 27 Sept 2015 Biannual visits for maintenance and repair of networked printers/copiers/multifunction devices in accordance with the Performance Work Statement (PWS). QUANTITY: 2 UNIT OF ISSUE: EACH UNIT PRICE: ? EXTENDED PRICE: ? CLIN 1002: Repairs (VENDORS DO NOT BID. GOVERNMENT TO DETERMINE A NOT TO EXCEED AMOUNT) CLIN 2001 : OPTION Year 2, 28 Sept 2015 - 27 Sept 2016 Biannual visits for maintenance and repair of networked printers/copiers/multifunction devices in accordance with the Performance Work Statement (PWS). QUANTITY: 2 UNIT OF ISSUE: EACH UNIT PRICE: ? EXTENDED PRICE: ? CLIN 2002: Repairs (VENDORS DO NOT BID. GOVERNMENT TO DETERMINE A NOT TO EXCEED AMOUNT) CLIN 3001 : OPTION Year 3, 28 Sept 2016 - 27 Sept 2017 Biannual visits for maintenance and repair of networked printers/copiers/multifunction devices in accordance with the Performance Work Statement (PWS). QUANTITY: 2 UNIT OF ISSUE: EACH UNIT PRICE: ? EXTENDED PRICE: ? CLIN 3002: Repairs (VENDORS DO NOT BID. GOVERNMENT TO DETERMINE A NOT TO EXCEED AMOUNT) CLIN 4001 : OPTION Year 4, 28 Sept 2017 - 27 Sept 2018 Biannual visits for maintenance and repair of networked printers/copiers/multifunction devices in accordance with the Performance Work Statement (PWS). QUANTITY: 2 UNIT OF ISSUE: EACH UNIT PRICE: ? EXTENDED PRICE: ? CLIN 4002: Repairs (VENDORS DO NOT BID. GOVERNMENT TO DETERMINE A NOT TO EXCEED AMOUNT) 1. Basis of Award: A single award shall be made to the responsible, responsive offeror who meets all solicitation requirements at the lowest priced technically acceptable offer as allowed by FAR 13.106-2(b)(1). 2. Quote Requirements: Quotes must include unit and extended prices for all line items, terms and conditions, Offeror Representations and Certifications (See FAR 52.212-3 above), Offeror Cage Code and Discount Terms, if applicable. Questions are due no later than 19 Sept 2013 at 2:00PM Central Standard Time. All quotes are due no later than Tuesday, 24 Sep 2013 at 2:00 PM Central Standard Time. Questions and Quotes may be e-mailed (preferred) to sherwndon.v.ballesteros.civ@mail.mil with a courtesy copy e-mailed to renata.a.housley.civ@mail.mil. The following clauses and provisions are applicable to this solicitation and can be viewed through internet access at the Federal Acquisition Regulation (FAR) Site, http://farsite.hill.af.mil : FAR 52.204-10, Reporting Executive Compensation and First Tier Subcontract Awards FAR 52.209-6, Protecting the 'Government' Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment FAR 52.212-1, Instruction to the Offerors - Commercial Items FAR 52.212-3 Alt l, Offeror Representations and Certifications - Commercial Items. FAR 52.212-4, Contract Terms and Conditions -- Commercial Items (Jul 2013) (See Addendum below) FAR 52.219-1 Alt I, Small Business Program Representations FAR 52.222-3, Convict Labor FAR 52.222-19, Child Labor-Cooperation with Authorities and Remedies FAR 52.222-21, Prohibition of Segregated Facilities FAR 52.222-26, Equal Opportunity FAR 52.222-36, Affirmative Action for Workers with Disabilities FAR 52.222-50, Combating Trafficking in Persons FAR 52.223-18, Encouraging Contractor Policies to Band Text Messaging While Driving FAR 52.225-13, Restrictions on Certain Foreign Purchases FAR 52.232-23, Assignment of Claims FAR 52.232-25, Prompt Payment FAR 52.232-39, Unenforceability of unauthorized obligations FAR 52.232-33, Payment by Electronic Funds Transfer - Central Contractor Registration FAR 52.233-3, Protests after Award FAR 52.233-4, Applicable Law for Breach of Contract Claim FAR 52.252-6, Authorized Deviations in Clauses DFARS 252.203-7002, Requirement to Inform Employees of Whistleblower Rights DFARS 252.203-7000, Requirements Relating to Compensation of Former DoD Officials DFARS 252.225-7001, Buy American Act and Balance of Payments Program DFARS 252.247-7023 Alt III, Transportation of Supplies by Sea DFARS 252.225-7000, Buy American-Balance of Payments Program Certificates DFARS 252.232-7010, Levies on Contract Payments 52.204-7 SYSTEM FOR AWARD MANAGEMENT (JULY 2013) (a) Definitions. As used in this provision-- Data Universal Numbering System (DUNS) number means the 9-digit number assigned by Dun and Bradstreet, Inc. (D&B) to identify unique business entities. Data Universal Numbering System +4 (DUNS+4) number means the DUNS number assigned by D&B plus a 4-character suffix that may be assigned by a business concern. (D&B has no affiliation with this 4-character suffix.) This 4-character suffix may be assigned at the discretion of the business concern to establish additional System for Award Management records for identifying alternative Electronic Funds Transfer (EFT) accounts (see the FAR at Subpart 32.11) for the same parent concern. Registered in the System for Award Management SAM database means that-- (1) The offeror has entered all mandatory information, including the DUNS number or the DUNS+4 number, the Contractor and Government Entity (CAGE) code, as well as data required by the Federal Funding Accountability and Transparency Act of 2006 (see Subpart 4.14) into the SAM database; (2) The offeror has completed the Core, Assertions, and Representations and Certifications, and Points of Contact sections of the registration in the SAM database; (3) The Government has validated all mandatory data fields, to include validation of the Taxpayer Identification Number (TIN) with the Internal Revenue Service (IRS). The offeror will be required to provide consent for TIN validation to the Government as a part of the SAM registration process; and (4) The Government has marked the record ''Active''. (b)(1) By submission of an offer, the offeror acknowledges the requirement that a prospective awardee shall be registered in the SAM database prior to award, during performance, and through final payment of any contract, basic agreement, basic ordering agreement, or blanket purchasing agreement resulting from this solicitation. (2) The offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation "DUNS" or "DUNS +4" followed by the DUNS or DUNS +4 number that identifies the offeror's name and address exactly as stated in the offer. The DUNS number will be used by the Contracting Officer to verify that the offeror is registered in the SAM database. (c) If the offeror does not have a DUNS number, it should contact Dun and Bradstreet directly to obtain one. (1) An offeror may obtain a DUNS number-- (i) Via the Internet at http://fedgov.dnb.com/webform or if the offeror does not have internet access, it may call Dun and Bradstreet at 1-866-705-5711 if located within the United States; or (ii) If located outside the United States, by contacting the local Dun and Bradstreet office. The offeror should indicate that it is an offeror for a U.S. Government contract when contacting the local Dun and Bradstreet office. (2) The offeror should be prepared to provide the following information: (i) Company legal business. (ii) Tradestyle, doing business, or other name by which your entity is commonly recognized. (iii) Company Physical Street Address, City, State, and Zip Code. (iv) Company Mailing Address, City, State and Zip Code (if separate from physical). (v) Company Telephone Number. (vi) Date the company was started. (vii) Number of employees at your location. (viii) Chief executive officer/key manager. (ix) Line of business (industry). (x) Company Headquarters name and address (reporting relationship within your entity). (d) If the Offeror does not become registered in the SAM database in the time prescribed by the Contracting Officer, the Contracting Officer will proceed to award to the next otherwise successful registered Offeror. (e) Processing time, which normally takes 48 hours, should be taken into consideration when registering. Offerors who are not registered should consider applying for registration immediately upon receipt of this solicitation. (f) Offerors may obtain information on registration at https://www.acquisition.gov. (End of clause) ADDENDUM TO FAR 52.212-4 52.212-4 -- Contract Terms and Conditions -- Commercial Items (Jul 2013) Reference FAR 52.212-4, Paragraph (c ) is hereby tailored as follows: (c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties with the exception of administrative changes such as paying office, appropriation data, etc., which may be changed unilaterally by the Government. Reference FAR 52.212-4, Paragraph (n) is hereby tailored as follows: (n) Title. Unless specified elsewhere in this contract, title to items furnished by this Contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession. Title for commercially-available-off-the-shelf (COTS) software is exempt from this paragraph. The terms and conditions of the software licensing Agreement shall prevail in lieu thereof. (End of Clause Addendum) 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days before the contract expires. (End of clause) 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) (a) The Government may extend the term of this contract by written notice to the Contractor within 30 days before the contract expires; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension. (b) If the Government exercises this option, the extended contract shall be considered to include this option clause. (c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 66 months. (End of clause) 52.232-18 AVAILABILITY OF FUNDS (APR 1984) Funds are not presently available for this contract. The Government's obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract and until the Contractor receives notice of such availability, to be confirmed in writing by the Contracting Officer. (End of clause) FAR 52.252-1, Solicitation Provisions Incorporated by Reference (Feb 1998) This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address (as): http://farsite.hill.af.mil/ /. (End of clause FAR 52.252-1) FAR 52.252-2, Clauses Incorporated by Reference (Feb 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): http://farsite.hill.af.mil//. (End of clause FAR 52.252-2) DFARS 252.232-7003 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS AND RECEIVING REPORTS (JUN 2012) (a) Definitions. As used in this clause-All payments are to be paid via the Internet through the Wide Area Work Flow (WAWF) system. WAWF may be accessed at https://wawf.eb.mil. WAWF training may be accessed online at http://www.wawftraining.com. Payment information may be accessed using the DFAS website at https://www.dfas.mil. Your purchase order/contract number of invoice will be required to inquire on the status of your payment. (1) "Contract financing payment" and "invoice payment" have the meanings given in section 32.001 of the Federal Acquisition Regulation. (2) "Electronic form" means any automated system that transmits information electronically from the initiating system to all affected systems. Facsimile, e-mail, and scanned documents are not acceptable electronic forms for submission of payment requests. However, scanned documents are acceptable when they are part of a submission of a payment request made using Wide Area Work Flow (WAWF) or another electronic form authorized by the Contracting Officer. (3) "Payment request" means any request for contract financing payment or invoice payment submitted by the Contractor under this contract. (4) "Receiving report" means the data required by the clause at 252.246-7000, Material Inspection and Receiving Report. (b) Except as provided in paragraph (c) of this clause, the Contractor shall submit payment requests and receiving reports using WAWF, in one of the following electronic formats that WAWF accepts: Electronic Data Interchange, Secure File Transfer Protocol, or World Wide Web input. Information regarding WAWF is available on the Internet at https://wawf.eb.mil/. (c) The Contractor may submit a payment request and receiving report using other than WAWF only when- (1) The Contracting Officer administering the contract for payment has determined, in writing, that electronic submission would be unduly burdensome to the Contractor. In such cases, the Contractor shall include a copy of the Contracting Officer's determination with each request for payment; (2) DoD makes payment for commercial transportation services provided under a Government rate tender or a contract for transportation services using a DoD-approved electronic third party payment system or other exempted vendor payment/invoicing system (e.g., PowerTrack, Transportation Financial Management System, and Cargo and Billing System); (3) DoD makes payment for rendered health care services using the TRICARE Encounter Data System (TEDS) as the electronic format; or (4) When the Government wide commercial purchase card is used as the method of payment, only submission of the receiving report in electronic form is required. (d) The Contractor shall submit any non-electronic payment requests using the method or methods specified in Section G of the contract. (e) In addition to the requirements of this clause, the Contractor shall meet the requirements of the appropriate payment clauses in this contract when submitting payment requests. (End of clause DFARS 252.232-7003) AFFARS 5352.201-9101 OMBUDSMAN (NOV 2012) (a) An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern. (b) Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMBC A-76 competition performance decisions). (c) If resolution cannot be made by the contracting officer, the interested party may contact the Center/MAJCOM/DRU or AFISRA ombudsmen, Mr. David E. Jones, HQ AETC/A7K 2035 First Street West Ste 1, Randolph AFB, TX 78150-4304, (210) 652-7907, fax (210) 652-8344, david.jones9@randolph.af.mil. Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/DRU or AFISRA level, may be brought by the interested party for further consideration to the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (571) 256-2397, facsimile number (571) 256-2431. (d) The ombudsman has no authority to render a decision that binds the agency. (e) Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the Contracting Officer. (End of clause AFFARS 5352.201-9101) AFFARS 5352.223-9001 HEALTH AND SAFETY ON GOVERNMENT INSTALLATIONS (NOV 2012) (a) In performing work under this contract on a Government installation, the contractor shall: (1) Take all reasonable steps and precautions to prevent accidents and preserve the health and safety of contractor and Government personnel performing or in any way coming in contact with the performance of this contract; and (2) Take such additional immediate precautions as the contracting officer may reasonably require for health and safety purposes. (b) The contracting officer may, by written order, direct Air Force Occupational Safety and Health (AFOSH) Standards and/or health/safety standards as may be required in the performance of this contract and any adjustments resulting from such direction will be in accordance with the Changes clause of this contract. (c) Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the contracting officer, shall be grounds for termination of this contract in accordance with the Default clause of this contract. 5352.242-9000 Contractor Access to Air Force Installations As prescribed in 5342.490-1, insert a clause substantially the same as the following clause in solicitations and contracts: CONTRACTOR ACCESS TO AIR FORCE INSTALLATIONS (AUGUST 2007) (a) The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation. (b) The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or security police for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver's license, current vehicle registration, valid vehicle insurance certificate, and current state vehicle requirements for road use to obtain a vehicle pass. (c) During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site. (d) When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with AFI 31-101, Volume 1, The Air Force Installation Security Program, and AFI 31-501, Personnel Security Program Management. (e) Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office. (f) Failure to comply with these requirements may result in withholding of final payment. (End of clause) Performance Work Statement For Preventive Maintenance Services for Printers, Copiers, and Faxes •1. DESCRIPTION OF SERVICES/GENERAL INFORMATION. The Contractor shall provide all management, tools, supplies, equipment, and labor necessary to maintain and repair the networked printer/copier/multifunction devices at 106 th Signal Brigade in a manner that will ensure continuous and safe operation. Attached at Appendix A is a list of networked printer/copier/multifunction devices and their locations. The contractor will oversee the maintenance and repair of all networked printer/copier/multifunction devices for the equipment associated with the equipment listed in this solicitation. •1.2. DESCRIPTION OF SERVICES. The contractor shall perform bi-annual preventative maintenance (PM) of all networked printer/copier/multifunction devices and provide onsite repair services to those devices that either stop functioning or to deficiencies noted during maintenance. Devices are located at two (2) locations within Fort Sam Houston, Texas, Building 2265 and Building 145 - Appendix B. This contract does not cover any replacement equipment when it has reached the end of its life cycle. •1.2.1. The Contractor shall provide recommendations for upgrade or replacement of equipment based on PM and/or other factors based on the hardware manufacturer's specification and provide a schedule for individual equipment billable replacement parts associated with periodic maintenance. •1.2.2. The Contactor shall maintain all printers in accordance with manufacturer's recommendation s and perform above user cleaning or adjustment as needed to ensure a clean copied, transmitted or received image. All work shall be performed on 106 th Signal Brigade premises unless specifically authorized in writing. •1.3. REPAIR SERVICE CALLS. Repair service calls throughout the life of this contract. •1.3.1. Routine Calls. The Contracting Officer Representative (COR) or his point of contact will notify the contractor of repairs to be made from the service call. The contractor shall report to the work location, survey the repair, and provide to the COR an estimated time to repair and cost of repairs not covered in the basic service contract. The contractor shall commence repair work after notification from the COR. All repair work shall be in accordance with normal commercial practices using parts specified by the manufacturer or items of equal or better quality. Downtime of the networked printer/copier/multifunction devices will be kept to an absolute minimum. The contractor must notify the customer of all projected downtime and estimated time for repair. The contractor shall prepare and submit a written report of each repair. The report shall include the date and time of the service call, the location of the device, the repairs performed, and the name of the technician performing the repairs. The Contractor shall provide estimates of turnaround repair of all equipment that exceed eight (8) business hour s repair time in writing to the COR. The Contractor shall allow for the inclusion of newly acquired equipment to replace the equipment listed as needed and removal of de-commissioned equipment from the schedule. The Contractor shall perform all work on 106 th Signal Brigade premises unless specifically authorized in writing. •1.3.1.1. Repairs. Defined as Contractor action needed to effect the continued operation of the system in accordance with manufacturers' specifications. Includes diagnostics, providing and installing replacement parts, clearing persistent or severe paper jams and correcting any error messages indicating a defect in the machine's operation. Standard response is 24 hours excluding weekends and holidays. •i) Need is identified by any of the following: •(1) Contract initiated by POC/user •(2) Contractor's on-site inspection •ii) Identification by the POC or prior agreement whether high-priority response (within 4 hours) is require d Need is addressed by Contractor •(1) Schedule with POC a site visit to perform repair •(2) Provide any necessary parts •(3) Record site visit or delivery including machine ID, date, and work performed •(4) Repeats i-iii above if return visit is needed to complete repairs •(5) Records labor and parts to be invoiced •iii) Fulfillment of need is recognized by POC •(1) Sign-off on successful completion of repair, including labor time. •(2) Evidence of repair (e.g. test print of document) in hand. •1.3.2. Emergency Calls. The contractor shall respond to emergency repair calls within 4 hours after notification during normal business hours. The contractor shall prepare and submit a written report within two business days after the emergency repair. The report shall include the date and time of the service call, the repairs performed, and the name of the technician performing the repairs. •1.3.3. Invoicing. Repairs will be invoiced against the Repair CLIN after approval by the COR. Invoices will also be sent to the COR and a running tally will be maintained. •1.4. QUALITY ASSURANCE. The government will periodically evaluate the contractor's performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor's performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaints) in cases of disagreement with customer(s). •1.5. GOVERNMENT REMEDIES. The contracting officer shall follow the requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items for contractor's failure to correct nonconforming services. •1.6. HOURS OF OPERATION. 8:00 a.m. to 5:00 p.m., Central Standard Time •1.7. SECURITY REQUIREMENTS. Access to classified information is not a requirement of the contract. However, due to the sensitive nature of equipment and data present in particular areas, the vendor will be obligated to obtain special badges for all personnel associated with the contract. As a minimum, such conformance may require all on-site personnel to be subjected to the following: •(1) Verification of U.S. citizenship •(2) Completion of Personal Information Sheet •(3) Interview •(4) Local record checks (available personnel, base or military policy, medical and security records) conducted •(5) Local public agency inquiry •(6) National Agency Check (NAC) to determine trustworthiness. •(7) Escort will be provided as required in all work areas when needed. •2. SERVICE DELIVERY SUMMARY Performance Objective PWS Para Performance Threshold Perform Preventative Maintenance Paragraph 1.2.1 Identify needed repairs per manufacturer user/ admin guides at 90% efficiency. Perform non user cleaning procedures to forestall equipment downtime at 90% efficiency Relay to customer expected costs/downtime loses at each visit. Repair Service Calls Paragraph1.3 Respond within 24 hours of routine request, excluding weekends/holidays with no more than one discrepancy per quarter from contract start Restore full functionality of device within 72 hours excluding weekends/holidays with no more than one discrepancy per quarter. Emergency Service Call Paragraph 1.3 Respond and arrive on site within four hours of designated emergency service request. excluding weekends/holidays with no more than one discrepancy per quarter from contract start Restore full functionality of device within 24 hours excluding weekends/holidays with no more than one discrepancy per quarter. •3. APPENDICES. •A. Government Furnished Property: Name Bldg Floor Make Model Printer SN Machine ID Number Section Network/Local Copier 2265 3 RICOH AFICIO MP4001 C14097515 383 COMMAND Network Copier 2265 2 RICOH AFICIO MP4001 C14097512 393 S1 Network Copier 2265 2 RICOH AFICIO MP4001 C14097511 405 S4 Network Copier 2265 2 RICOH AFICIO MP4001 V7900700013 388 S8 Network Copier 2265 3 RICOH AFICIO MP4001 V7900600003 414 PLANS Network Copier 145 1 RICOH AFICIO MP4001 V7900600009 397 HHC Network DIGITAL SENDER 2265 3 HP 9250C SGBJ7BK08C 386 S3 Network DIGITAL SENDER 2265 2 HP M3035 JPQCD09439 401 S1 Network Fax 2265 2 BROTHER IntelliFAX 4100e U61639E9J938383 403 AST Network Fax 2265 2 BROTHER SUPER G3 BROGF119642 406 S4 Network Fax 2265 3 Canon Faxphone L90 CSH62338 407 COMMAND Network Fax 2265 2 HP Office Jet Pro 8500 Premier MY922310Y 404 S8 Network Plotter 2265 3 HP DESIGNJET 4000PS Q1274A SG866Q9019 408 S3 Network Printer 145 1 HP Color Laser CP4005N JPRLB58931 395 HHC Network Printer 2265 3 HP Color Laser CP4005N JP4LD28220 385 NETOPS Network Printer 2265 3 HP Color Laser CP4005N JP4LD28210 409 Engineers Network Printer 2265 3 HP Laser Jet 4650 JPDAC5145 413 Plans Local Printer 145 1 HP LASERJET 4250N CNRXY43306 396 HHC Network Printer 2265 3 HP LASERJET 4300 JPGGD01578 387 CSM Schehl Local Printer 145 3 HP LASERJET 5100 JP4LD29899 412 Ministry Network Printer 2265 2 HP LASERJET CP4525 JPBCB7202P 402 S1 Network Printer 2265 2 HP LASERJET CP4525 JPBCB2B0PQ 389 S8 Network Printer 2265 3 HP LASERJET P4015 JPDF252937 415 S3 Network Printer 2265 2 HP LASERJET P4015 JPDF252946 390 AST Network Printer 2265 2 Xerox PHASER 7500DN RXD190658 392 S1 Network Printer 2265 2 Xerox PHASER 7500DN RDX190406 394 S2 Network Printer 2265 3 Xerox PHASER 7500DN RXD190631 382 Plans Network Printer 2265 3 Xerox PHASER 7500DN RXD190629 411 IA Network Printer 2265 3 Xerox PHASER 7500DN RXD190657 384 LWN Network Printer 2265 2 Xerox PHASER 7500DN RXD190628 391 AST Network Printer 145 3 HP LASERJET P4015 JPDF252949 410 IA ACA Network •B. Location of Networked Printer/Copier/Multifunction devices: •· Gun Shed Road, Building 2265, Fort Sam Houston, Texas 78234 •· 2442 Stanley Road, Building 145, Fort Sam Houston, Texas 78234 •C. List of Federal Holidays: •· New Year's Day •· Birthday of Martin Luther King, Jr. •· Washington's Birthday •· Memorial Day •· Independence Day •· Columbus Day •· Veterans Day •· Thanksgiving Day •· Christmas Day
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- Place of Performance
- Address: Gun Shed Road, Building 2265 and 2242 Stanley Road, Building 145, Fort Sam Houston, Texas, 78234, United States
- Zip Code: 78234
- Zip Code: 78234
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