MODIFICATION
D -- Private Branch Exchange Equipment & Maintenance
- Notice Date
- 11/21/2013
- Notice Type
- Modification/Amendment
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of Justice, Bureau of Prisons, Construction Contracting, 320 First Street, NW, Room 5005, Washington, District of Columbia, 20534, United States
- ZIP Code
- 20534
- Solicitation Number
- RFPP0700CC1300013
- Point of Contact
- Joseph A. Bottoni, Phone: 2026166347
- E-Mail Address
-
jbottoni@bop.gov
(jbottoni@bop.gov)
- Small Business Set-Aside
- N/A
- Description
- Pre-Solicitation FOR MAINTENANCE AND REPAIR OF PRIVATE BRANCH EXCHANGE (PBX) SYSTEMS Anticipated solicitation posting 12/20/2013 and anticipated proposal due date 01/27/2014 Anticipated start date 04/01/2014 to 03/31/2015 Base Year with four one year option periods at the Governments descretion I. PURPOSE AND SCOPETo establish and maintain a comprehensive maintenance program for the MedTel Services LLC 2020 PBX Systems listed on Schedule A, the Vendor will furnish parts and services required by this Statement of Work (SOW) and in accordance with Special Item Number 132-34 of Federal Supply Schedule Contract GS-35F-0399Y which includes: 1. Like for Like Replacement Parts 2. 24 x 7 Technical Assistance 3. Guaranteed Telephone Response 4. Configuration Support 5. Troubleshooting Analysis 6. Diagnostic Research 7. Application Support 8. Software Version Updates and Point Releases 9. Software Release Notes 10. Computerized Database for Tracking and Reporting II. DESCRIPTION OF REQUIRED SERVICES Like for Like Replacement Parts - To ensure that replacement parts are available for repairs, the Vendor will provide an exchange service of Like for Like Replacement Parts for the replacement parts that may be required to restore a malfunctioning 2020 PBX to a normal operating condition providing the exchange is approved by the Technical Assistance Center and the defective parts are returned to the appropriate service center for repair. 1. Service Spares - To ensure that replacement parts are available to quickly restore a malfunctioning 2020 PBX to a normal operating condition, many FBOP sites will maintain an inventory of recommended service spares. For this reason, this SOW requires the Vendor to repair service spares through the exchange of Like for Like Replacement Parts. 2. MedTel Service ToLee Voice Mail System - This requires the Vendor to include the repair of replacement parts for MedTel Svc ToLee Voice Mail System by the exchange of Like for Like Replacement Parts. 3. ClearCom Telephone Sets - This SOW requires the Vendor to include the repair of ClearCom Telephone Sets through the exchange of Like for Like Replacement Parts. 4. Advance Replacement Service - To ensure that replacement parts are made available in those instances where the required parts are not available on site, the Vendor will provide an Advance Replacement Service to ship any required replacement parts on the day the Technical Assistance Center determines that advance replacement parts are required to restore a malfunctioning 2020 PBX to a normal operating condition. 5. Shipping Advance Replacement - To deliver parts the FBOP site as soon as possible, this SOW requires the Vendor to pay all of the costs to ship advance replacement parts for overnight delivery. 6. Defective Parts - To ensure a continuous turnover of Like for Like Replacement Parts, the FBOP site will return defective parts to the appropriate service center within thirty (30) days of receipt of advance replacement parts. 7. Shipping Defective Parts to the Repair Center - This SOW requires the FBOP site to pay all of costs to ship defective parts to the appropriate repair facility. 8. Non-returned Parts - In the event defective parts are not returned to the appropriate service center within thirty (30) days of receipt of advance replacement parts, this SOW authorizes the Vendor to invoice the FBOP site for the advance replacement parts at the price listed in Federal Supply Schedule Contract GS-35F-0399Y. 9. Limitations - Like for Like Replacement Parts is specifically intended to furnish replacement parts that may be required to restore a malfunctioning 2020 PBX to a normal operating condition and provide an exchange service for defective service spares. For this reason, this SOW does not require the Vendor to provide new parts except those rare occasions when other replacement parts are not ready for shipment on the day the Technical Assistance Center determines that advance replacement parts are required to restore a malfunctioning 2020 PBX to a normal operating condition and under no circumstances is the Vendor required to exchange new parts for service spares sent in for repair. 24 X 7 Technical Assistance - To provide technical assistance and support whenever needed, the Vendor will maintain a Technical Assistance Center which will answer calls 24 hours a day, 7 days a week, 52 weeks a year including Holidays Guaranteed Telephone Response - To guarantee the highest level of technical assistance and support, the Vendor will ensure the Telephone Assistance Center is staffed by technicians with field experience and the highest level of 20-20 certifications 24 hours a day, 7 days a week, 52 weeks a year including Holidays Configuration Support - To support FBOP Communications Specialists and Technicians when they are performing Moves, Adds and Changes to the 2020 PBX, the Technical Assistance Center will be available to answer questions, furnish guidance and/or render assistance when problems arise. 1. Limitations - Configuration Support is intended to provide assistance to FBOP Communications Specialist and Technicians when they encounter difficulties and this SOW does not require the Technical Assistance Center to administer Moves, Adds and Changes to the 2020 PBX. For this reason, this SOW only requires the Technical Assistance Center to provide this service to FBOP Communications Specialists and Technicians that are registered with the Technical Assistance Center as certified to work on the 2020 PBX. Troubleshooting Analysis and Diagnostic Research - To assist FBOP Communications Specialists, Technicians and other staff in restoring a malfunctioning 2020 PBX to a normal operating condition, the Technical Assistance Center will provide repair and maintenance consultation to those locations with the facilities and equipment for remote diagnostics. 1. Limitations - Troubleshooting analysis and diagnostic research is only available to those locations where the FBOP has installed the facilities and equipment for remote diagnostics. For this reason, this SOW does not require the Technical Assistance Center to provide this service to any location without the facilities and equipment for remote diagnostics. Application Support - To support software applications implemented at the FBOP, the Technical Assistance Center will provide assistance by remote access and/or by duplicating the application on a 2020 system that has been installed at the Technical Assistance Center as an FBOP test system. 1. Limitations - Application Support is available when assistance is needed to diagnose service and configuration issues with 2020 systems that are operating at the current generic software release or the generic release immediately preceding the most current one. For this reason, this SOW only requires the Technical Assistance Center to provide this service to those locations with 2020 systems with remote access and operating at the current generic software release or the generic release immediately preceding the most current release. This SOW does not require the Technical Assistance Center to provide this service to sites without remote access or sites where the operating software is obsolete. Software Version Updates and Point Releases - To enhance the ability of the Technical Assistance Center to diagnose service and configuration issues faster and more efficiently, the Vendor will provide Software Version Updates and/or Point Releases to ensure that the 2020 system is operating with the current generic software release or the generic release immediately preceding the most current release. 1. Limitations - If the hardware of any of the PBX Systems listed on Schedule A of this SOW will not support a Software Version Update and/or Point Release, the FBOP will be responsible for obtaining the required hardware. For this reason, this SOW requires the Vendor to issue advance notice of any hardware upgrades that may be required to support an upcoming Software Version Update or Point Release. To ensure that the FBOP has adequate time to accomplish any hardware upgrades that may be required to support a Software Version Update or Point Release, the Technical Assistance Center will support the current software version for a period of one year after the new Software Version Update or Point Release is first available for installation. Software Release Notes - To ensure that FBOP Communications Specialists and Technicians have access to information relative to the performance of the 20-20 PBX System, the Vendor will provide software release notes, technical alert notes and other published information to each of the sites listed on Schedule A of this SOW. Computerized Database for Tracking and Reporting - To respond quickly and effectively to all calls received by the Technical Assistance Center, the Vendor will use a computerized database to open trouble tickets and tracking pertinent information until the FBOP reports the problem has been resolved. For this reason, this SOW prohibits the Technical Assistance Center from closing any trouble ticket until the FBOP notifies the Technical Assistance Center reports that the problem has been resolved. If such notification is not provided within 30 days, this SOW requires the Vendor to advise the FBOP Points of Contacts listed in this SOW about the unresolved problem.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOJ/BPR/CC/RFPP0700CC1300013/listing.html)
- Place of Performance
- Address: Nation wide Bureau of Prisons, United States
- Record
- SN03238984-W 20131123/131121234258-965decbbba1954713f1d196e3674ae03 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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