MODIFICATION
D -- PRIVATE BRANCH EXCHANGE
- Notice Date
- 11/21/2013
- Notice Type
- Modification/Amendment
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of Justice, Bureau of Prisons, Construction Contracting, 320 First Street, NW, Room 5005, Washington, District of Columbia, 20534, United States
- ZIP Code
- 20534
- Solicitation Number
- RFPP0700CC1300016
- Point of Contact
- Joseph A. Bottoni, Phone: 2023070954, John M. Hume, Phone: 2023070954
- E-Mail Address
-
jbottoni@bop.gov, jhume@bop.gov
(jbottoni@bop.gov, jhume@bop.gov)
- Small Business Set-Aside
- N/A
- Description
- SOURCES SOUGHT FOR MAINTENANCE AND REPAIR OF PRIVATE BRANCH EXCHANGE (PBX) SYSTEMS Anticipated start date 04/01/2014 to 03/31/2015 Base year and four one year option periods at the Governments descretion. Anticipated solicitation posting 12/20/2013 and anticipated proposal due date 01/27/2014 I. PURPOSE AND SCOPE To establish and maintain a comprehensive maintenance program for the MedTel Services LLC 2020 PBX Systems, the Vendor will furnish parts and services required by this Statement of Work (SOW) Which includes: 1. Like for Like Replacement Parts 2. 24 x 7 Technical Assistance 3. Guaranteed Telephone Response 4. Configuration Support 5. Troubleshooting Analysis 6. Diagnostic Research 7. Application Support 8. Software Version Updates and Point Releases 9. Software Release Notes 10. Computerized Database for Tracking and Reporting II. DESCRIPTION OF REQUIRED SERVICES Like for Like Replacement Parts - To ensure that replacement parts are available for repairs, the Vendor will provide an exchange service of Like for Like Replacement Parts for the replacement parts that may be required to restore a malfunctioning 2020 PBX to a normal operating condition providing the exchange is approved by the Technical Assistance Center and the defective parts are returned to the appropriate service center for repair. 1. Service Spares - To ensure that replacement parts are available to quickly restore a malfunctioning 2020 PBX to a normal operating condition, many FBOP sites will maintain an inventory of recommended service spares. For this reason, this SOW requires the Vendor to repair service spares through the exchange of Like for Like Replacement Parts. 2. MedTel Service ToLee Voice Mail System - This requires the Vendor to include the repair of replacement parts for MedTel Svc ToLee Voice Mail System by the exchange of Like for Like Replacement Parts. 3. ClearCom Telephone Sets - This SOW requires the Vendor to include the repair of ClearCom Telephone Sets through the exchange of Like for Like Replacement Parts. 4. Advance Replacement Service - To ensure that replacement parts are made available in those instances where the required parts are not available on site, the Vendor will provide an Advance Replacement Service to ship any required replacement parts on the day the Technical Assistance Center determines that advance replacement parts are required to restore a malfunctioning 2020 PBX to a normal operating condition. 5. Shipping Advance Replacement - To deliver parts the FBOP site as soon as possible, this SOW requires the Vendor to pay all of the costs to ship advance replacement parts for overnight delivery. 6. Defective Parts - To ensure a continuous turnover of Like for Like Replacement Parts, the FBOP site will return defective parts to the appropriate service center within thirty (30) days of receipt of advance replacement parts. 7. Shipping Defective Parts to the Repair Center - This SOW requires the FBOP site to pay all of costs to ship defective parts to the appropriate repair facility. 8. Non-returned Parts - In the event defective parts are not returned to the appropriate service center within thirty (30) days of receipt of advance replacement parts, this SOW authorizes the Vendor to invoice the FBOP site for the advance replacement parts at the price listed in Federal Supply Schedule Contract GS-35F-0399Y. 9. Limitations- Like for Like Replacement Parts is specifically intended to furnish replacement parts that may be required to restore a malfunctioning 2020 PBX to a normal operating condition and provide an exchange service for defective service spares. For this reason, this SOW does not require the Vendor to provide new parts except those rare occasions when other replacement parts are not ready for shipment on the day the Technical Assistance Center determines that advance replacement parts are required to restore a malfunctioning 2020 PBX to a normal operating condition and under no circumstances is the Vendor required to exchange new parts for service spares sent in for repair. 24 X 7 Technical Assistance - To provide technical assistance and support whenever needed, the Vendor will maintain a Technical Assistance Center which will answer calls 24 hours a day, 7 days a week, 52 weeks a year including Holidays Guaranteed Telephone Response - To guarantee the highest level of technical assistance and support, the Vendor will ensure the Telephone Assistance Center is staffed by technicians with field experience and the highest level of 20-20 certifications 24 hours a day, 7 days a week, 52 weeks a year including Holidays Configuration Support - To support FBOP Communications Specialists and Technicians when they are performing Moves, Adds and Changes to the 2020 PBX, the Technical Assistance Center will be available to answer questions, furnish guidance and/or render assistance when problems arise. 1. Limitations - Configuration Support is intended to provide assistance to FBOP Communications Specialist and Technicians when they encounter difficulties and this SOW does not require the Technical Assistance Center to administer Moves, Adds and Changes to the 2020 PBX. For this reason, this SOW only requires the Technical Assistance Center to provide this service to FBOP Communications Specialists and Technicians that are registered with the Technical Assistance Center as certified to work on the 2020 PBX. Troubleshooting Analysis and Diagnostic Research - To assist FBOP Communications Specialists, Technicians and other staff in restoring a malfunctioning 2020 PBX to a normal operating condition, the Technical Assistance Center will provide repair and maintenance consultation to those locations with the facilities and equipment for remote diagnostics. 1. Limitations - Troubleshooting analysis and diagnostic research is only available to those locations where the FBOP has installed the facilities and equipment for remote diagnostics. For this reason, this SOW does not require the Technical Assistance Center to provide this service to any location without the facilities and equipment for remote diagnostics. Application Support - To support software applications implemented at the FBOP, the Technical Assistance Center will provide assistance by remote access and/or by duplicating the application on a 2020 system that has been installed at the Technical Assistance Center as an FBOP test system. 1. Limitations - Application Support is available when assistance is needed to diagnose service and configuration issues with 2020 systems that are operating at the current generic software release or the generic release immediately preceding the most current one. For this reason, this SOW only requires the Technical Assistance Center to provide this service to those locations with 2020 systems with remote access and operating at the current generic software release or the generic release immediately preceding the most current release. This SOW does not require the Technical Assistance Center to provide this service to sites without remote access or sites where the operating software is obsolete. Software Version Updates and Point Releases - To enhance the ability of the Technical Assistance Center to diagnose service and configuration issues faster and more efficiently, the Vendor will provide Software Version Updates and/or Point Releases to ensure that the 2020 system is operating with the current generic software release or the generic release immediately preceding the most current release. 1. Limitations - If the hardware of any of the PBX Systems listed on Schedule A of this SOW will not support a Software Version Update and/or Point Release, the FBOP will be responsible for obtaining the required hardware. For this reason, this SOW requires the Vendor to issue advance notice of any hardware upgrades that may be required to support an upcoming Software Version Update or Point Release. To ensure that the FBOP has adequate time to accomplish any hardware upgrades that may be required to support a Software Version Update or Point Release, the Technical Assistance Center will support the current software version for a period of one year after the new Software Version Update or Point Release is first available for installation. Software Release Notes - To ensure that FBOP Communications Specialists and Technicians have access to information relative to the performance of the 20-20 PBX System, the Vendor will provide software release notes, technical alert notes and other published information to each of the sites listed on Schedule A of this SOW. Computerized Database for Tracking and Reporting - To respond quickly and effectively to all calls received by the Technical Assistance Center, the Vendor will use a computerized database to open trouble tickets and tracking pertinent information until the FBOP reports the problem has been resolved. For this reason, this SOW prohibits the Technical Assistance Center from closing any trouble ticket until the FBOP notifies the Technical Assistance Center reports that the problem has been resolved. If such notification is not provided within 30 days, this SOW requires the Vendor to advise the FBOP Points of Contacts listed in this SOW about the unresolved problem. IV. PROJECT COORDINATION The BOP will appoint a Contract Officer's Representative (COR) for this project. The COR is responsible accepting the services provided for this requirement in accordance with the terms and conditions of this contract, providing direction to the contractor which clarifies the contract effort, fill in details, or otherwise serves to accomplish the contractual scope of work, evaluates performance, and certifies all invoices/vouchers for acceptance of the services furnished for payment prior to forwarding the original invoice to the payment office and a copy to the contracting officer. The COR does not have the authority to alter the contractor's obligations under the contract action, direct changes that fall within the changes clause, and/or modify any of the expressed terms, conditions, specifications, or cost of this agreement. If as a result of technical discussions it is desirable to alter/change the contractual obligations or requirements, the Contracting Officer shall issue such changes in writing under signature. VI. INSPECTION AND ACCEPTANCE OF DELIVERABLES The contractor shall only deliver item or services that conform to the requirements of this contract. The COR reserves the right to inspect or test the items tendered by the contractor. If any item/service is found to be unacceptable or not meeting the intent of this requirement, the Government may require repair or repeat performance of the nonconforming services at no increase in the contract price. The COR will have ten workdays for its inspection after delivery by the contractor. VII. SPECIAL SECURITY AND CLEARANCE REQUIREMENT All contractor personnel shall have personnel security clearances commensurate with the highest level of information processed by the system(s) they use. The provisions of the Department of Justice Order DOJ 2640.2D, Bureau of Prison Computer Security Program Statement 1237.11 and 1237.12, and the Bureau of Prisons' Human Resource Management Manual 3000.02D shall be followed in determining contractor security clearance levels and activities. Contractor and subcontractor personnel working in computer system design, development and support, or maintenance positions shall have security investigations commensurate with the highest level of information processed by the system. The positions assumed by the contractor and subcontractor personnel may be categorized as one of the following: VII. Critical Sensitive; IX. Non-Critical Sensitive; and X. IT- Related Service- Non sensitive Data Access Each contractor employee with access to FBOP-IT equipment shall have security investigations commensurate with the highest level of information processed by the system. The Human Resource Manager or Personnel Security Officer shall determine the level of security clearance required. A critical-sensitive position will be required to have a full field investigation (BI), and a non-critical sensitive position will be required to have a limited background investigation (LBI), as defined in the Human Resource Management Manual. For those contractors who will not have access to the sensitive data, appropriate security checks will be completed commensurate with BOP security regulations. NOTE: The BOP may permit other Government security clearances to be substituted for the above back ground investigation, if determined by the BOP to be equal, current, and provided the contractor submits adequate documentation to support the BOP's determination. In addition to the aforementioned background investigations, the BOP security requirements include, but are not necessarily limited to the following: Requirements listed below are based on the level of security required. A) National Crime Information Center (NCIC) B) National Agency Check with Inquiries (NACI) C) Law Enforcement Agency Checks; D) National Law Enforcement Telecommunication (NLETS) checks; E) Credit Checks; F) Finger Print Checks (FD-258) G) Completed OF-306, Declaration of Federal Employment and Appropriate Resume and Optional Application; H) Completed Contractor Pre-employment form; I) Release of Information; J) Urinalysis K) Employment Vouchering over the last Five years Note: If a urinalysis test is required, the test will be administered at the closest BOP facility where the work is performed. If the test is positive for drug usage, the individual(s) assigned to perform the work shall be excluded and the contractor shall provide acceptable replacement personnel subject to the same security requirements. Access to IT sensitive information will be based on the completion of a successful background investigations and security clearances, to include the receipt of a National Agency Check with Inquiries (NACI) case number. Once a decision has been rendered by the Personnel Security Officer that contract personnel are suitable for access to the appropriate IT system, notification will be made in writing to the technical point of contact and the respective contracting officer. The contracting officer will then issue a Notice to Proceed and the contractor and subcontractor will then have authority to commence contract performance. DOJ RESIDENCY REQUIREMENT The residency requirement implemented b the Department of Justice requires that contractor providing services for DOJ components for three of the five years immediately prior to applying for a position, must have: 1) resided in the United States; 2) worked for the United States overseas in a federal or military capacity; or 3) be a dependent of a Federal or military employee serving overseas.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOJ/BPR/CC/RFPP0700CC1300016/listing.html)
- Place of Performance
- Address: VARIOUS LOCATIONS NATION WIDE, United States
- Record
- SN03238996-W 20131123/131121234304-2d782f6c5062255d98a9650b2cf15661 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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