SOLICITATION NOTICE
D -- Request for Information - Email and Unified Communications Management Services
- Notice Date
- 1/10/2014
- Notice Type
- Presolicitation
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of Energy, Pacific Northwest National Laboratory - Battelle (DOE Contractor), PNNL Contracts, PO Box 999, Richland, Washington, 99352
- ZIP Code
- 99352
- Solicitation Number
- CMS011014
- Archive Date
- 2/22/2014
- Point of Contact
- Kit Steichen McBurney, Phone: 5093724584
- E-Mail Address
-
Kit.McBurney@pnnl.gov
(Kit.McBurney@pnnl.gov)
- Small Business Set-Aside
- N/A
- Description
- Description(s): Battelle Pacific Northwest Division (Battelle), Management and Operating Contractor of the U.S. Department of Energy's Pacific Northwest National Laboratory (PNNL) is requesting information from prospective Offerors with respect to PNNL's Unified Communications Management System. This Request for Information (RFI) is intended to collect information regarding available solutions/services along with vendor capabilities for initially managing and supporting PNNL's Microsoft Exchange based email infrastructure and users, and to potentially extend this support model into PNNL's emerging Microsoft Lync based Unified Communications environment. This RFI is issued for information and planning purposes only and does not constitute a solicitation. Battelle does not intend to award a contract on the basis of this RFI, or to otherwise pay for information received in response to this RFI. Battelle anticipates issuing a Request for Proposal after final determination of specification and statement of work requirements. BACKGROUND: The Pacific Northwest National Laboratory (PNNL) has approximately 4,200 staff and is operated by Battelle Memorial Institute, Pacific Northwest Division with a main campus located in Richland, Washington and satellite offices in Sequim and Seattle, Washington; Portland, Oregon; and Washington, D.C. Battelle has undertaken an effort to migrate from a set of discrete services to a Unified Communications environment that provides a tightly integrated set of services including email, calendaring, instant messaging, voice, video conferencing / chat, presence awareness. The capabilities are provided using Microsoft's Lync and Exchange capabilities. Battelle is contemplating a Request for Proposal for services with a commercial vendor that has greater depth and experience than the current capabilities at PNNL in implementing, supporting and managing these environments and the users. Environment Overview Email: •Microsoft Exchange 2010 with approximately 7000 mailboxes supporting about 4200 users. •The environment includes the Ironport gateways used for email SPAM filtering and quarantining. • A single Lyris list server is located in the primary data center •The infrastructure is split between two data centers and will remain at the laboratory. •Email is accessed primarily with Microsoft Outlook; however, other client applications such as Thunderbird from some Linux systems, Good for Enterprise, and native email client application support through ActiveSync are supported. Unified Communications: •Microsoft Lync providing instant messaging, presence awareness, video chat, video conferencing integrated with our Polycom based video conferencing rooms, enterprise voice services. The Enterprise voice services are currently in the pilot phase. •Cisco VoIP & Aastra PBX systems currently provide voice services. •Audiocodes gateways provide an interface between the PSTN, Aastra, Cisco and Lync systems. •911 services are provided using the Amcom Telident System Battelle is requesting information in support of the following two primary components of scope: 1.The initial scope is to provide managed services for the laboratory's Microsoft Exchange email environment. Specific components include the Exchange application, the servers that house the exchange environment, the Ironport email gateways, client configuration and user support. Calls to the PNNL service desk related to email will be directed to the provider for triage and resolution. 2.The second component of scope involves providing managed services for the laboratory's Microsoft Lync Infrastructure and its users. As with the email support scope the support for the unified communications services includes all aspects of the Lync infrastructure management and user support. OTHER RELEVANT INFORMATION: Potential respondents must be a US company and able to prove that it is not under Foreign Ownership, Control or Influence (FOCI). Contractor personnel accessing Laboratory's systems must be eligible for a DOE security clearance (US citizens and able to pass a Federal background check). Information Requested: Information requested from potential Offerors is part of a market research effort to identify current solutions and services available that can address the below list of service elements. Responses should detail separately the vendor's service management and delivery model to providing (1) email and (2) Unified Communications support services. Responses are to be based on actual experience in providing these services to a similar sized or larger organization than PNNL. 1.General description of the vendor's managed services offerings for Microsoft Exchange and Microsoft Lync 2.How the infrastructure and the quality of the user experience are monitored including descriptions of any tools that would need to be installed at the laboratory. For Lync, identify any capabilities to monitor and proactively alert on individual calls with poor quality. 3.How vendor performance is measured, including key performance indicators, and vendor Service Level Agreements. 4.The mechanisms and approaches used to ensure that there would be effective communication and reporting for the Laboratory including escalating issues. 5.Internal change control, management and approval processes and how they would be integrated with the Laboratory. 6.How end users would interact with the vendor and how the vendor integrates these functions with the Laboratory's Service Desk including the vendor's standard hours of operation. 7.Processes for dealing with service requests, incidents and problems, including severity level definitions used by the vendor, and associate response and repair/restore times. 8.How the vendor will maintain security (confidentiality, availability and Integrity). 9.Processes and timeframes for the implementation of application updates and security patches. Please provide the most detailed information available for each service element listed above. Lengthy or elaborate promotional or sales-oriented submittals are not desired. RFI PROCESS SYNOPSIS: Questions should be submitted in writing until 01/31/2014. Questions received along with the Battelle answers, will be provided in email to respondents who have acknowledged their interest in the RFI. Submittals should bear a transmittal (cover) page which sets forth the following: company name, this RFI name, the due date, and the vendor's contact name, title, and contact information. All submittals in response to this RFI must be received on or before 02/07/2014 by email addressed to Kit Steichen McBurney, at Kit.McBurney@pnnl.gov.
- Web Link
-
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(https://www.fbo.gov/spg/DOE/PNNL/PN/CMS011014/listing.html)
- Record
- SN03264993-W 20140112/140110235236-dc48fadc8ad22c493e5d400b48061e26 (fbodaily.com)
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