SOLICITATION NOTICE
70 -- Presolicitation Synopsis for the Army Contracting Command - Rock Island of its intent to release a Request for Delivery Order Proposal (RFDOP) for the Army Enterprise Service Desk (AESD).
- Notice Date
- 1/23/2014
- Notice Type
- Presolicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- ACC - Rock Island (ACC-RI), ATTN: AMSAS-AC, Rock Island, IL 61299-6500
- ZIP Code
- 61299-6500
- Solicitation Number
- W52P1J-14-R-0514
- Response Due
- 2/23/2014
- Archive Date
- 3/25/2014
- Point of Contact
- David Roden, 309-782-2253
- E-Mail Address
-
ACC - Rock Island (ACC-RI)
(david.m.roden2.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- This is a pre-solicitation Synopsis for the Army Contracting Command - Rock Island of its intent to release a Request for Delivery Order Proposal (RFDOP) for the Army Enterprise Service Desk (AESD) under the GSA Alliant Government Wide Acquisition Contract (GWAC). The Army Enterprise Service Desk (AESD) provides the user with a single point of contact for service requests, incident reporting, and inquiries related to LandWarNet IT services 24 hours per day, 7 days per week, and 365 days per year. AESD interfaces with service provisioning organizations and provides performance metrics for continual service improvement. The Government intends to continue to expand use of AESD as the Army on-boards Tier 0 and Tier 1 service support from over 100 legacy service desks, installations, or new services to AESD. The Offeror shall provide and maintain customer service agents, agent managers, metrics analysts, and Information Technology (IT), including Integrated Voice Response (IVR) technology, Automatic Call Director (ACD) call processing technology/integrated call management system, integrated Workforce Management System, integrated Service Management System with interoperability to existing Army Service Management Systems, Web-based portal with knowledge bases to support Tier 0 self service and live agents, all provided from the Offeror's US-based primary and secondary facilities having network connectivity to the Army NIPR network and from a Government Furnished facility having network connectivity to the Army SIPR network. It is the Government's intent to utilize Best Value Criteria which is expected to result in the award of one (1) Delivery Order. The contract will include a six month (6) Base Period (Transition Period) along with five (5) Option Periods (Operations), if all option periods are exercised, for a total of 60 months. This is not a request for offers. The Government anticipates releasing the RFDOP in the near future utilizing GSA Alliant procedures. The NAICS code for this procurement is 541519 Other Computer Related Services. Inquiries/questions concerning this pre-solicitation notice may be emailed to Contract Specialist: Benjamin Kimbell at benjamin.j.kimbell.civ@mail.mil and Contracting Officer: Mariellen Crosson at Mariellen.crosson.civ@mail.mil.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/c9d0c0b472892101241f359019c140ce)
- Place of Performance
- Address: ACC - Rock Island (ACC-RI) ATTN: AMSAS-AC, Rock Island IL
- Zip Code: 61299-6500
- Zip Code: 61299-6500
- Record
- SN03272863-W 20140125/140123234339-c9d0c0b472892101241f359019c140ce (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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