SPECIAL NOTICE
D -- Intent to Award as Sole Source
- Notice Date
- 8/19/2014
- Notice Type
- Special Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Other Defense Agencies, Defense Security Service, Headquarters, Russell-Knox Building, 27130 Telegraph Rd., Quantico, Virginia, 22314, United States
- ZIP Code
- 22314
- Solicitation Number
- HS0021-14-Q-0126
- Archive Date
- 9/10/2014
- Point of Contact
- Willie B. Greene, Phone: 5713056338
- E-Mail Address
-
Willie.Greene@dss.mil
(Willie.Greene@dss.mil)
- Small Business Set-Aside
- N/A
- Description
- NOTICE: Intent to Award as Sole Source. The Office of the Chief Information Officer (OCIO), located at the Defense Security Service, Quantico, VA 22134-2253 has a requirement for Integrated Call Center Support Services. Note: This notice is provided for informational purposes only. DESCRIPTION: The Office of Acquisitions (AQ), on behalf of the Defense Security Service (DSS), is synopsizing its intent to award a sole source contract to American Systems Corporation pursuant to the authority of FAR 16.505(b)(2)(i)(C) for Integrated Call Center Support Services. Due to DSS's changing mission, DSS is transitioning to a state of the art Knowledge Center modeled off of customer service agencies best practices for issue resolution. Unlike the traditional Call Center, the Knowledge Center will provide a more responsive and greater issue resolution to all DSS customers, by providing embedded processes (Subject Matter Experts (SME) collated with Government counterparts) while providing efficiencies and improved reporting ability to rate customer satisfaction. DSS plans to use the IT backbone, through Voice-over-Internet Protocol (VoIP), to implement the Knowledge Center and leveraging existing functional contracts, co-located with functional areas for support. DSS's upgraded VOIP system is anticipated to be in place, with limited functionality, by first quarter of FY15. Full operational capability is anticipated after proper testing and evaluation, which could take several months. During this time, normal and uninterrupted call center support is critical to support DSS's mission. This notice is not a request for competitive proposals; however any challenges to this sole source within seven (7) days after date of publication of this synopsis must be received in writing and sent to willie.greene@dss.mil to be considered by the Government for the purpose of determining whether or not to compete the requirement. Challenges must include information sufficient to enable the Government's needs as stated herein. A determination by the Government not to compete this proposed requirement based on responses to this notice is solely within the discretion of the Government. An Exception to Fair Opportunity justification is attached to this notice. The North American Industry Classification (NAICS) Code is 541519, Other Computer Related Services. The anticipated award date is no later than 20 August 2014.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/ff490e45f7068f85cc9b395ba9754cd0)
- Place of Performance
- Address: 10430 Furnace Road, Lorton, Virginia, 22079, United States
- Zip Code: 22079
- Zip Code: 22079
- Record
- SN03471876-W 20140821/140820001144-ff490e45f7068f85cc9b395ba9754cd0 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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