SOLICITATION NOTICE
D -- OPTION - Maintenance and Support for Verint Enterprise Feedback Management Software
- Notice Date
- 9/5/2014
- Notice Type
- Presolicitation
- Contracting Office
- 1830 Quartermaster Road, Fort Lee, VA 23801
- ZIP Code
- 23801
- Solicitation Number
- W91QF5-10544253_02
- Response Due
- 9/15/2014
- Archive Date
- 3/14/2015
- Point of Contact
- Name: Client Services, Title: Client Services, Phone: 1.877.933.3243, Fax: 703.422.7822
- E-Mail Address
-
Clientservices@fedbid.com;
- Small Business Set-Aside
- N/A
- Description
- Bids are being solicited under solicitation number W91QF5-10544253_02. This announcement constitutes the only solicitation; bids are being requested and a written solicitation will not be issued. The solicitation is issued as an invitation for bids (IFB), unless otherwise indicated herein.If your company can provide the product/services listed on the solicitation and comply with all of the solicitation instructions, please respond to this notice. To view the specifications, please go to www.FedBid.com and reference Buy No. 664024_04. GSA Schedule Bids Only: Sellers bidding on this opportunity MUST have the items requested on an existing GSA Schedule. The Schedule must either be in the Seller's name or the Seller must be able to document its ability to act as an agent of a partner's Schedule. Sellers must not bid more than their applicable contract ceiling price, excluding the FedBid Fee, for contract-specific items. If FedBid receives notice that, due to inclusion of the FedBid Fee, the Selected Bid's line item pricing is higher than the Selected Seller's applicable published government contract pricing, the FedBid Fee will be reduced to ensure the Selected Bid's line item pricing does not exceed the Selected Seller's applicable contract pricing. Sellers may offer Open Market items only in accordance with the approved Terms and Conditions of their respective GSA Schedule AND upon approval from the soliciting Contracting Officer. Information regarding GSA Schedules can be found at www.GSA.gov. This requirement is unrestricted and only qualified sellers may submit bids.The solicitation pricing on www.FedBid.com will start on the date this solicitation is posted and will end on 2014-09-15 11:30:00.0 Eastern Time or as otherwise displayed at www.FedBid.com.FOB Destination shall be Fort Lee, VA 23801 The MICC Fort Lee requires the following items, Brand Name or Equal, to the following: Base Period of Performance: 07/27/2014 - 07/26/2015 LI 001: BASE YEAR (7/27/2014 through 7/26/2015) VERINT SOFTWARE UPGRADE AND MAINTENANCE The contractor shall maintain Verint Enterprise Feedback Management Software by providing yearly maintenance along with upgrading (and fixes/patches, etc.) in order to ensure that TRAC-LEE?s server-based survey capability that is accessible from multiple computers with a web-based survey capability that can function across Army networks continues to function properly. Telephone Coverage for all Priority levels during local business hours. Software upgrades and service packs. Software patches and hotfixes. Access to online support portal (24-hours a day, 7 days a week, excluding downtimes for maintenance or unforeseen outages). Remote access and diagnosis. Defined incident response. Response times: Priority 1: 2 hours (Error in a production environment causing the software to be completely down and inoperable.) Priority 2: 4 Hours (Error in a production environment causing intermittent system down and inoperability, or a major part of functionality to be generally unavailable.) Priority 3: Next business day (Error causing low business impact or minor functionality to be unavailable.) Priority 4: 2nd Business day (Error not affecting normal business operations.), 1, EA; Option 1 Period of Performance: 07/27/2015 - 08/26/2016 LI 001: VERINT SOFTWARE UPGRADE AND MAINTENANCE The contractor shall maintain Verint Enterprise Feedback Management Software by providing yearly maintenance along with upgrading (and fixes/patches, etc.) in order to ensure that TRAC-LEE?s server-based survey capability that is accessible from multiple computers with a web-based survey capability that can function across Army networks continues to function properly. Telephone Coverage for all Priority levels during local business hours. Software upgrades and service packs. Software patches and hotfixes. Access to online support portal (24-hours a day, 7 days a week, excluding downtimes for maintenance or unforeseen outages). Remote access and diagnosis. Defined incident response. Response times: Priority 1: 2 hours (Error in a production environment causing the software to be completely down and inoperable.) Priority 2: 4 Hours (Error in a production environment causing intermittent system down and inoperability, or a major part of functionality to be generally unavailable.) Priority 3: Next business day (Error causing low business impact or minor functionality to be unavailable.) Priority 4: 2nd Business day (Error not affecting normal business operations.), 1, EA; Option 2 Period of Performance: 07/27/2016 - 07/26/2017 LI 001: VERINT SOFTWARE UPGRADE AND MAINTENANCE The contractor shall maintain Verint Enterprise Feedback Management Software by providing yearly maintenance along with upgrading (and fixes/patches, etc.) in order to ensure that TRAC-LEE?s server-based survey capability that is accessible from multiple computers with a web-based survey capability that can function across Army networks continues to function properly. Telephone Coverage for all Priority levels during local business hours. Software upgrades and service packs. Software patches and hotfixes. Access to online support portal (24-hours a day, 7 days a week, excluding downtimes for maintenance or unforeseen outages). Remote access and diagnosis. Defined incident response. Response times: Priority 1: 2 hours (Error in a production environment causing the software to be completely down and inoperable.) Priority 2: 4 Hours (Error in a production environment causing intermittent system down and inoperability, or a major part of functionality to be generally unavailable.) Priority 3: Next business day (Error causing low business impact or minor functionality to be unavailable.) Priority 4: 2nd Business day (Error not affecting normal business operations.), 1, EA; Option 3 Period of Performance: 07/27/2017 - 07/26/2018 LI 001: VERINT SOFTWARE UPGRADE AND MAINTENANCE The contractor shall maintain Verint Enterprise Feedback Management Software by providing yearly maintenance along with upgrading (and fixes/patches, etc.) in order to ensure that TRAC-LEE?s server-based survey capability that is accessible from multiple computers with a web-based survey capability that can function across Army networks continues to function properly. Telephone Coverage for all Priority levels during local business hours. Software upgrades and service packs. Software patches and hotfixes. Access to online support portal (24-hours a day, 7 days a week, excluding downtimes for maintenance or unforeseen outages). Remote access and diagnosis. Defined incident response. Response times: Priority 1: 2 hours (Error in a production environment causing the software to be completely down and inoperable.) Priority 2: 4 Hours (Error in a production environment causing intermittent system down and inoperability, or a major part of functionality to be generally unavailable.) Priority 3: Next business day (Error causing low business impact or minor functionality to be unavailable.) Priority 4: 2nd Business day (Error not affecting normal business operations.), 1, EA; Option 4 Period of Performance: 07/27/2018 - 07/26/2019 LI 001: VERINT SOFTWARE UPGRADE AND MAINTENANCE The contractor shall maintain Verint Enterprise Feedback Management Software by providing yearly maintenance along with upgrading (and fixes/patches, etc.) in order to ensure that TRAC-LEE?s server-based survey capability that is accessible from multiple computers with a web-based survey capability that can function across Army networks continues to function properly. Telephone Coverage for all Priority levels during local business hours. Software upgrades and service packs. Software patches and hotfixes. Access to online support portal (24-hours a day, 7 days a week, excluding downtimes for maintenance or unforeseen outages). Remote access and diagnosis. Defined incident response. Response times: Priority 1: 2 hours (Error in a production environment causing the software to be completely down and inoperable.) Priority 2: 4 Hours (Error in a production environment causing intermittent system down and inoperability, or a major part of functionality to be generally unavailable.) Priority 3: Next business day (Error causing low business impact or minor functionality to be unavailable.) Priority 4: 2nd Business day (Error not affecting normal business operations.), 1, EA; Solicitation and Buy Attachments ***Question Submission: Interested offerors must submit any questions concerning the solicitation at the earliest time possible to enable the Buyer to respond. Questions must be submitted by using the 'Submit a Question' feature at www.fedbid.com. Questions not received within a reasonable time prior to close of the solicitation may not be considered.*** For this solicitation, MICC Fort Lee intends to conduct an online competitive reverse auction to be facilitated by the third-party reverse auction provider, FedBid, Inc. FedBid has developed an online, anonymous, browser based application to conduct the reverse auction. A Seller may submit a series of pricing bids, which descend in price during the specified period of time for the aforementioned reverse auction. MICC Fort Lee is taking this action in an effort to improve both seller access and awareness of requests and the agency's ability to gather multiple, completed, real-time bids.All responsible Sellers that respond to this solicitation MUST submit the pricing portion of their bid using the online exchange located at www.FedBid.com. There is no cost to register, review procurement data or make a bid on www.FedBid.com.Sellers that are not currently registered to use www.FedBid.com should proceed to www.FedBid.com to complete their free registration. Sellers that require special considerations or assistance may contact the FedBid Helpdesk at 877-9FEDBID (877-933-3243) or via email at clientservices@fedbid.com. Sellers may not artificially manipulate the price of a transaction on www.FedBid.com by any means. It is unacceptable to place bad faith bids, to use decoys in the www.FedBid.com process or to collude with the intent or effect of hampering the competitive www.FedBid.com process.Should Sellers require additional clarification, contact FedBid at 877-9FEDBID (877-933-3243) or clientservices@fedbid.com. Use of FedBid: Buyers and Sellers agree to conduct this transaction through FedBid in compliance with the FedBid Terms of Use. Failure to comply with the below terms and conditions may result in offer being determined as non-responsive. New Equipment ONLY; NO remanufactured or "gray market" items. All items must be covered by the manufacturer's warranty. Bid MUST be good for 30 calendar days after close of Buy. Shipping must be free on board (FOB) destination CONUS (Continental U.S.), which means that the seller must deliver the goods on its conveyance at the destination specified by the buyer, and the seller is responsible for the cost of shipping and risk of loss prior to actual delivery at the specified destination. This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to applicable regulations and guidelines. Registration information can be found at www.sam.gov. EFFECTIVE JAN 2005, all offerors are required to use ?Online Representations and Certifications Application (ORCA) to respond to federal solicitations. To register in ORCA, please go to www.bpn.gov/orca. You must be active in the Central Contractor Registration (www.ccr.gov) and have a Marketing Partner Identification Number (MPIN), to register in ORCA. Failure to register in ORCA may preclude an award being made to your company. No partial shipments are permitted unless specifically authorized at the time of award. Authorized sellers of Verint Enterprise Feedback Management Software The last day for vendors to submit their questions shall be 10 September 2014 at 1:00pm EST.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/db63c051bc1f9109a43dbe6f96e7555c)
- Place of Performance
- Address: Fort Lee, VA 23801
- Zip Code: 23801-1703
- Zip Code: 23801-1703
- Record
- SN03498648-W 20140907/140905235903-db63c051bc1f9109a43dbe6f96e7555c (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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