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FBO DAILY - FEDBIZOPPS ISSUE OF NOVEMBER 16, 2014 FBO #4740
DOCUMENT

D -- Medical Appointment Scheduling System (MASS) - Attachment

Notice Date

11/14/2014
 

Notice Type

Attachment
 

NAICS

541512 — Computer Systems Design Services
 

Contracting Office

Department of Veterans Affairs;Office of Acquisition Information;Technology Acquisition Center;23 Christopher Way;Eatontown NJ 07724
 

ZIP Code

07724
 

Solicitation Number

VA11815R0715
 

Archive Date

2/21/2015
 

Point of Contact

Matthew Truex
 

E-Mail Address

0-9650<br
 

Small Business Set-Aside

N/A
 

Description

This synopsis is for the Medical Appointment Scheduling System (MASS) solution for the Department of Veterans Affairs (VA) Office of Information and Technology (OI&T) Product Development (PD). The MASS solution will replace the current inpatient and outpatient scheduling system(s) to provide more efficient access to care for Veterans. Medical scheduling is complex in that it requires coordination across medical services while enforcing business rules. Veterans Health Information Systems and Technical Architecture (VistA) Scheduling was built in the early 1980's as an inpatient care scheduling system with few embedded business rules. Today's Veterans Health Administration (VHA) care delivery is dramatically different from the past with the majority of appointments scheduled for outpatient care. In Fiscal Year (FY) 2013 approximately 8.9 million of the 21.9 million living Veterans in the nation were enrolled in the VA health care system. VHA's 50,000 users scheduled over 100 million appointments in FY2014 for this Veteran population. Serving this volume requires state of the art capacity management tools and a solution that provides for efficient scheduling to meet Veteran demand. The current VHA Medical Scheduling system is outdated and outmoded. VHA's current scheduling processes do not meet the needs of patients, providers or the VHA scheduling staff. Modernization of the system across the enterprise is required in order to meet patient scheduling needs of today's VHA. In the current state, clinic grids are inflexible, productivity is not measurable, there is no method for scheduling resources (staff, rooms, equipment), and there are no links between scheduled appointments and ancillary appointments, i.e. lab and radiology. These broken links cause unnecessary bookings and re-bookings as well as increased travel costs and patient dissatisfaction with VHA scheduling practices. VA is seeking a solution that focuses on an aggressive schedule to get core capabilities delivered to all VA medical facilities. Core capabilities will be implemented nationwide in the first two years of the contract. All remaining capabilities will be implemented nationally throughout the contract period of performance in a series of incremental enhancements. Core capabilities consist of developing, configuring and implementing a resource-centric outpatient medical appointment scheduling solution. They include but are not limited to: "Configuring standard national operating parameters that can be tailored to meet local needs. "Managing requests for care. Storing the date of the request and preferred date for the appointment for subsequent reporting. "Managing appointments with the ability to execute, monitor and report on appointment, cancellation, reschedule and notification processes. "Managing Veteran patient information to include patient preference and special needs information. "Coordinating care to include monitoring of appointment check-in activities, encounter events, check-out activities and associating ancillary appointments. "Integrating services across the local VA Medical Center or VA Health Care System, including associated health care facilities. "Producing capacity management reports for resources and work force utilization throughout the scheduling operation. These core capabilities will enable Veteran-centered care to: "Standardize and improve scheduling processes and workflows. "Provide the ability for all organizational levels to manage demand, supply and utilization of resources. "Provide the capability to standardize data and business rules across the enterprise. "Enable efficient centralized and decentralized scheduling programs. "Enable greater automation, efficiency, reliability and oversight. "Meet Congressional and other external stakeholder reporting requirements. Core capabilities will preserve Veteran self-service and support systemic consumers such as Clinical Video Teleconference (CVT) and Disability Examination and Assessment Program (DEAP). Non-core capabilities consist of developing, configuring and implementing a resource-centric medical appointment scheduling solution that will include both inpatient and outpatient scheduling. Non-core capabilities will include Non-VA Care appointments and other systemic consumers which will be incrementally implemented over the period of performance. To support this, a single-award indefinite-delivery, indefinite-quantity (ID/IQ) contract will be put in place. The intent of the MASS ID/IQ is to provide a flexible contracting mechanism, the ID/IQ will support firm-fixed price (FFP) and time-and-materials type task orders (TOs). The NAICS Code for this procurement is 541512. The solicitation number assigned to this effort is VA118-15-R-0715. Please also reference FBO announcement VA118-14-I-0352, for prior communications related to MASS. All responsible sources may submit a proposal which shall be considered by the agency. The Point of Contact is Matthew Truex, Department of Veterans Affairs, Technology Acquisition Center, Phone (732) 440-9650, Email matthew.truex@va.gov.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/notices/888d402c4c8e94c909d646985fa470e8)
 

Document(s)

Attachment
 

File Name: VA118-15-R-0715 VA118-15-R-0715_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=1729357&FileName=VA118-15-R-0715-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=1729357&FileName=VA118-15-R-0715-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN03573085-W 20141116/141114234133-888d402c4c8e94c909d646985fa470e8 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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