SPECIAL NOTICE
99 -- After Hours Emergency Call Center Services - Draft SOW
- Notice Date
- 3/26/2015
- Notice Type
- Special Notice
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Department of Health and Human Services, Food and Drug Administration, Office of Acquisitions and Grants Services, 5630 Fishers Lane, Room 2129, Rockville, Maryland, 20857-0001
- ZIP Code
- 20857-0001
- Solicitation Number
- 1131973
- Archive Date
- 8/26/2015
- Point of Contact
- Anthony S. Wimbush, Phone: 2404027628, Denise M. McKissick, Phone: 2404027638
- E-Mail Address
-
anthony.wimbush@fda.hhs.gov, denise.mckissick@fda.hhs.gov
(anthony.wimbush@fda.hhs.gov, denise.mckissick@fda.hhs.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- RFI Questions Draft SOW After Hours Emergency Call Center Services The purpose of the service requirement will be to provide FDA with after normal business hours and surge capacity Tier 1 telephone services. The service would operate outside normal business hours )Monday - Friday, 8:30 AM to 5:00 PM, Eastern Time), on Federal Holidays, during times when the government is closed (i.e., due to inclement weather) and to provide telephone surge capacity both within and outside of normal business hours when the volume of calls increase due to an event involving an FDA-regulated product. Refer to the attached Draft Statement of Work (SOW) and Request for Information (RFI) questions for your response and additional information. Responses to this RFI shall be submitted within thirty (30) days from the issuance of this notification and shall shall include the following: A cover letter, to include your company, cage code, duns number, mailing address, telephone number, and email address of your designated point of contact.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/FDA/DCASC/1131973/listing.html)
- Place of Performance
- Address: Maryland/Virginia/Washington, DC Metropolitan Area, United States
- Record
- SN03679926-W 20150328/150326235127-630287789d80e3a372fdca7d31c4aa03 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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