SOLICITATION NOTICE
70 -- Business Operations Software - IssueTrak or Equivalent - RFQ
- Notice Date
- 4/7/2015
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Other Defense Agencies, Defense Security Service, Headquarters, Russell-Knox Building, 27130 Telegraph Rd., Quantico, Virginia, 22314, United States
- ZIP Code
- 22314
- Solicitation Number
- HS0021-15-Q-0016
- Archive Date
- 5/19/2015
- Point of Contact
- Julie Bardo, Phone: 5713056110
- E-Mail Address
-
julie.bardo@dss.mil
(julie.bardo@dss.mil)
- Small Business Set-Aside
- Total Small Business
- Description
- HS0021-15-Q-0016 - Att 3 - Past Performance Information Questionnaire HS0021-15-Q-0016 - Att 2 - PRICE FORM HS0021-15-Q-0016 - Att 1 - Features and Capabilities HS0021-15-Q-0016 RFQ The Defense Security Service (DSS) is seeking a powerful and versatile business operation software, IssueTrak or Equivalent, to include maintenance and training, that will enable DSS to define, manage, and automate critical business processes with the following features/capabilities: • Ability to seamlessly transfer data from existing system with minimal reformatting and/or loss of data. • Unlimited standard users, email notifications, auto assignments, escalation rules, task manager, knowledge base, dashboard, report writer, scheduled reports; • Inbound Email Module: Convert inbound emails into issues within infrastructure. Capture on-going email thread to create audit trail including user info and time & date stamps; • Active Directory - Authenticate against Active Directory and synchronizes data. Eliminate duplication and maintenance of separate user databases. Enable single sign-on for users. • Web Surveys - Create integrated survey campaigns and automatically send surveys. Sample target audience, collects and tabulates results for analysis. • Customer Feedback- Smart management tools allow for real time status updates on customers submitted request. • Expandable Modules - Facility Management/Real Estate Management/Human Resources. The expandable options allowable by this software seamlessly integrate existing agency functions into one central software system. • Customizable System Options - Software is completely customizable to customer. Modifications can be completed on-site, by the customer without requiring seeking assistance form developer. • Report Writer- Capabilities to design and share queries and reports.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/45eba6f9fbbb52b8b28fe3d39ab38ac1)
- Place of Performance
- Address: Russell Knox Building, 27130 Telegraph Road, Quantico, Virginia, 22134, United States
- Zip Code: 22134
- Zip Code: 22134
- Record
- SN03691392-W 20150409/150407234937-45eba6f9fbbb52b8b28fe3d39ab38ac1 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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