MODIFICATION
D -- Federal System Administration Services
- Notice Date
- 6/9/2015
- Notice Type
- Modification/Amendment
- NAICS
- 541513
— Computer Facilities Management Services
- Contracting Office
- Department of Commerce, National Institute of Standards and Technology (NIST), Acquisition Management Division, 100 Bureau Drive, Building 301, Room B130, Gaithersburg, Maryland, 20899-1410, United States
- ZIP Code
- 20899-1410
- Solicitation Number
- AMDTC-15-0009
- Archive Date
- 7/2/2015
- Point of Contact
- Keith Bubar, Phone: 3019758329, Todd D Hill, Phone: 301-975-8802
- E-Mail Address
-
keith.bubar@nist.gov, todd.hill@nist.gov
(keith.bubar@nist.gov, todd.hill@nist.gov)
- Small Business Set-Aside
- N/A
- Description
- Amendment 001 The purpose of this amendment is to answer a question posed by an interested party. The question and its answer are detailed below: Q : One of the requirements of the solicitation is "Tier 2 and tier 3 end user support of servers and/or applications managed by ISD." Can you please provide information that differentiates the basic requirements and differences between Tier 2 and Tier 3 support? A : Below are brief summaries of what Tier 2 and Tier 3 support means within the NIST Office of Information Systems Management (OISM): Tier 2 Tier 2 support handles requests and incidents that are beyond the scope of the help desk either because they require support that occurs within the requester's workspace or because the specific request requires additional and often, more advanced troubleshooting methods. Tier 3 Tier 3 support is the most experienced and capable support an organization can provide and are usually experts in their field of support. Tier 3 support often requires support at the server, application, or service level and sometimes require elevated privileges in order to fully diagnose and solve problems. END OF TEXT.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/NIST/AcAsD/AMDTC-15-0009/listing.html)
- Place of Performance
- Address: NIST, 100 Bureau Drive, Gaithersburg, Maryland, 20899, United States
- Zip Code: 20899
- Zip Code: 20899
- Record
- SN03758761-W 20150611/150609235932-373212f8ebeb6d6466888722b59c730d (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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