SOLICITATION NOTICE
R -- TSA Customer Service Contact Center - Comment Template - Customer Service Contact Center Draft SOW
- Notice Date
- 7/10/2015
- Notice Type
- Presolicitation
- NAICS
- 561990
— All Other Support Services
- Contracting Office
- Department of Homeland Security, Transportation Security Administration, Headquarters TSA, 601 S. 12th Street, TSA-25, 10th Floor, Arlington, Virginia, 20598, United States
- ZIP Code
- 20598
- Solicitation Number
- HSTS01-15-I-HRMCSC
- Archive Date
- 8/8/2015
- Point of Contact
- Personnel Futures Acquisition Team,
- E-Mail Address
-
PFPAcqTeam@tsa.dhs.gov
(PFPAcqTeam@tsa.dhs.gov)
- Small Business Set-Aside
- N/A
- Description
- Draft Customer Service Contact Senter SOW Comment Template The Transportation Security Administration (TSA) is in the process of developing the final acquisition strategy based on industry feedback received during the market research phase for Customer Service Contact Center services. TSA is currently considering the Ability One Program to fulfill these requirements. If the Ability One Program is not the procurement strategy used, release of a competitive solicitation is anticipated by September 22, 2015 and contract award is anticipated by April 1, 2016. The government will accept any feedback regarding the intended strategy or draft requirements. Vendors may either track changes in the attached draft Statement of Work (SOW) document or provide comments using the attached Comment Template. This notice is for informational purposes only in accordance with Federal Acquisition Regulation (FAR) Part 10, and does not constitute a Request for Quote (RFQ) or Request for Proposal (RFP). It is not considered to be a commitment by the Government. Participation in responding to this effort is strictly voluntary; however TSA invites all organizations capable of fulfilling these requirements to respond. The Government will not award a contract on the basis of this notice, or otherwise pay for information solicited by it. No basis for claim against the Government shall arise as a result from a response to this notice or Government use of any information provided. Any information provided will become the property of TSA and will not be returned or publicly released. Any information the organization considers to be proprietary should be clearly marked as such and will be handled accordingly. Response to this notice is not required in order to be considered for eventual award of this requirement; responses are an opportunity for industry to provide input, suggestions and recommendations. Further, an answer or comment on all content contained in this notice is not required in order to respond to this notice. Interested organizations are encouraged to share ideas and suggestions to all or some of the topics presented herein. At this time no solicitation exists. Therefore, DO NOT REQUEST A COPY OF THE SOLICITATION. All information received will be reviewed and considered; however the Government maintains control of the ultimate acquisition approach and contract structure for this requirement. Responses to this notice will be accepted via electronic mail to the Personnel Futures Acquisition Team at PFPAcqTeam@tsa.dhs.gov or the attached Comment Template through 12PM local Washington, DC time (EST) on July 24, 2015. Submissions shall identify the requirement in the subject line of the transmission email, and shall not exceed 8 MB. All other comments, inquiries, and responses shall also be directed to the Personnel Futures Acquisition Team inbox at PFPAcqTeam@tsa.dhs.gov. Please see the attached documents for the SOW and Comment Template.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DHS/TSA/HQTSA/HSTS01-15-I-HRMCSC/listing.html)
- Record
- SN03792603-W 20150712/150710234628-96bb12fb1162c8f4eda4ff9f2e9b1916 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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