MODIFICATION
V -- Commercial Travel Services
- Notice Date
- 7/24/2015
- Notice Type
- Modification/Amendment
- NAICS
- 561510
— Travel Agencies
- Contracting Office
- Department of Health and Human Services, Program Support Center, Division of Acquisition Management, 12501 Ardennes Avenue, Suite 400, Rockville, Maryland, 20857, United States
- ZIP Code
- 20857
- Solicitation Number
- 15-233-SOL-00024
- Response Due
- 6/30/2015 11:00:00 AM
- Archive Date
- 8/30/2015
- Point of Contact
- Margo Katzper,
- E-Mail Address
-
Margo.Katzper@PSC.hhs.gov
(Margo.Katzper@PSC.hhs.gov)
- Small Business Set-Aside
- N/A
- Description
- The purpose of amendment 000004 is to: 1) Replace in its entirety, Attachment 1 - DTMO CTO Data Requirements, with the attached updated Attachment 1 - DTMO CTO Data Requirements V3.0.; 2) Replace in its entirety, Attachment 2 - CTO Site Location Spreadsheet with the attached Attachment 2- CTO Site Location Spreadsheet that has been updated to remove reference to Apollo; 3) Replace in its entirety Attachment 3 - PNR Validation Worksheet, with the attached Attachment 3 - PNR Validation Worksheet that has been updated to remove reference to Apollo; 4)Update PWS section 3.8.2.1 CTO Data Requirements to reflect the updated Attachment version "Attachment 1 - DTMO CTO Data Requirements v3.0.1"; 5) Clarify the number 3.3.12.4 subsection numbering that was posted in Amendment 000002. The subsection numbering should reflect 3.3.12.4.1 and 3.3.12.4.2; 6)PWS section 3.3.10.3 Telephone report is hereby corrected to reference 3.3.4.2 as follows: 3.3.10.6. Telephone Report. The Contractor shall submit a monthly Telephone Report. The contractor shall submit the report electronically using Microsoft Excel. The report shall be separated in two categories: call wait time and dropped calls. At a minimum, the reports shall include the performance specifications detailed in sub‐section 3.3.4.2 for quality customer service. Call wait time and dropped calls shall be listed by site and include data from the after‐hours call center.; 7) The SCA wage determination for the Optional Services for a Staffed Office, Full Time Agent, or Part time Agent should be based off the most recent version of the Washington DC area WD 05-2104. WD 05-2104 was updated to Rev.-18 as of 7/14/15. Should this WD be updated again before the RFP due date, Offers are directed to ensure their offer encompasses the updated WD. 8)Extend the proposal due date from 1:00pm eastern on 7/29/15 to 2:30pm eastern on 8/28/15. All other terms and conditions remain unchanged.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/PSC/DAM/15-233-SOL-00024/listing.html)
- Record
- SN03810498-W 20150726/150724235856-292235adc0d87a42f867486f5420b00f (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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