Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF AUGUST 28, 2015 FBO #5026
DOCUMENT

J -- 635-16-1-455-0016 | Maintenance-Support Autopack-Label | Talyst - Attachment

Notice Date

8/26/2015
 

Notice Type

Attachment
 

NAICS

811219 — Other Electronic and Precision Equipment Repair and Maintenance
 

Contracting Office

Department of Veterans Affairs;Network Contracting Office (16);ATTN: P&C, 90c;1011 Honor Heights Drive;Muskogee OK 74401-1318
 

ZIP Code

74401-1318
 

Solicitation Number

VA25615Q1070
 

Response Due

8/31/2015
 

Archive Date

9/15/2015
 

Point of Contact

Fredrick C. Snider
 

E-Mail Address

Fredrick.Snider@va.gov
(Fredrick.Snider@va.gov)
 

Small Business Set-Aside

N/A
 

Description

SOURCES SOUGHT SYNOPSIS (not a Solicitation) The Department of Veterans Affairs, VHA, NCO16 Oklahoma City is seeking potential sources that are capable of providing annual Support and Maintenance Service Agreement on the software and hardware for the Talyst Auto Pack & Auto Label Gold Level Maintenance located at the Oklahoma City VA Medical Center OKC, OK. All firms responding must be an authorized service representative for the Talyst Auto Pack & Auto Label Gold Systems and must provide detailed information to show clear technical compliance. Information about the firm's standard helpdesk support process is also requested. Additionally, maintenance history including the commercial company's recent technical support for this equipment should be included. All interested firms shall submit a response demonstrating their capabilities to provide the requested equipment for support agreements to the VAMC. As stipulated in FAR 15.201, responses to this notice are not considered offers and cannot be accepted by the Government to form a binding contract. No solicitation exists; therefore, do not request a copy of the solicitation. The decision to solicit for a contract shall be made at the Governments discretion. Firms responding should clearly indicate whether they are, or are not, a small business, a socially and economically disadvantaged business, veteran owned small business/service disabled veteran owned small business or a woman owned business. The general definition of a small business is one that is independently owned and operated, is not dominated in the field of operation in which it is proposing on Veterans Administration contracts and with its affiliate. NAICS code to be used for this acquisition is 811219 ($19.0M). The Government reserves the right to consider a small business set-aside based upon responses hereto for any subsequent acquisition. Respondents are further requested to indicate their status as a foreign-owned/foreign-controlled firm and any contemplated use of foreign national employees on this effort. Any information submitted by respondents to this sources sought synopsis is voluntary. This sources sought notice is not to be construed as a commitment by the Government, nor will the Government reimburse any costs associated with the submission of information in response to this notice. Respondents will not individually be notified of the results of any Government assessments. The Government's evaluation of the capability statements received will factor into whether any forthcoming solicitation will be conducted as a full and open competition or as a set-aside for small businesses, or any particular small business designation (e.g. SDVOSB, HUB Zone, 8(a), WOSB, VOSB, etc.). Capabilities packages: All interested firms shall submit a capabilities package that explicitly demonstrates company capabilities-indicating examples of Talyst Auto Pack & Auto Label System maintenance agreement specifications related to this effort. Direct all questions via email, PHONE CALLS NOT ACCEPTED. Responses may be submitted electronically in Microsoft word compatible format to: Fredrick.Snider@va.gov no later than, 31 AUG 2015 at 12PM Central Standard Time. Statement of Work: Contractor shall provide preventive maintenance (PM) services and breakdown repair services in accordance with requirements for the following list of equipment. The period of performance for this contract is October 1, 2015 through September 30 2015 (FY16) with 4 contract option years in accordance with the terms and conditions stated within this Performance Work Statement. List of Equipment DescriptionBrand & ModelSerial #VA PMI AutoPack Pill DispenserOS-PAC JV-S00SLJODSAZ1E929841 MAINTENANCE AND SUPPORT FOR AUTOPACK AND AUTOLABEL GOLD LEVEL SERVICE - AUTOPACK Gold-Level Support. Gold-Level Support will include the following services, in addition to Silver-Level Support listed above: Support will be provided 24 hours a day, 7 days a week, and 365 days a year. Support calls will be responded to by phone within four (4) hours; if the support call is determined to be mission-critical, Talyst will escalate and/or address within 24 hours (including, if appropriate, by providing on-site support within 24 hours). The contractor shall furnish labor, parts, supplies and equipment necessary to provide scheduled and unscheduled maintenance, and periodic preventive maintenance inspections for the Talyst AutoPack 500SL. Services shall be performed in accordance with terms, conditions, and specifications contained herein. Equipment is located at the "Gold" level support and maintenance services described below ("Support") Support includes: "Support will be provided 24 hours a day, 7 days a week, and 365 days a year. "Talyst will provide technical assistance with respect to the Equipment and Software by telephone. Talyst may, in its sole discretion, provide support by remote access through dial-ins or high-speed access to all of the equipment on which the Software is operating and/or on-site at the applicable Installation Site. "Customer will be responsible to first determine whether or not the Equipment requires any maintenance services. Talyst will, as soon as practicable after Customer's service call in this respect, perform any repair or replacement it determines, in its sole discretion, is necessary or useful to restore the Equipment to good operating condition. All parts furnished in connection with repairs and maintenance will become components of the Equipment. "Support calls will be responded to by Talyst by phone within four (4) hours; if the support call is determined to be mission-critical, Talyst will escalate and/or address within 24 hours (including, if appropriate, by providing on-site support within 24 hours). "Any bug fixes, patches, minor enhancements and minor updates and modifications to the Software for which Talyst does not typically charge a fee, on an as available basis are included in the support agreement "On-site preventive maintenance visits for each item of Equipment every six (6) months. Support Fees. Support Fees are invoiced once per year and are due and payable in advance. Support Term. Support is provided for twelve (12) month terms. Talyst may choose to not renew Support for equipment that is at the end of its useful life, as Talyst deems in its sole discretion. Customer Responsibilities: Talyst's provision of support services is subject to the following additional terms and conditions: Customer will maintain the Equipment in accordance with the written maintenance instructions provided to Customer by Talyst from time to time, in order to keep the Equipment in good working condition (normal wear and tear excepted). Customer will use the Equipment and Software in compliance with the written guidelines of Talyst and/or its suppliers, as may be provided to Customer from time to time hereunder. Customer will appoint at least two individuals per Installation Site who have been trained by Talyst in the operation of the Equipment and Software to serve as primary contacts between Customer and Talyst regarding any interaction they may have in connection with any service call ("Customer Representatives"). Customer must have a Customer Representative available for all pharmacy shifts. Customer will provide Talyst and its subcontractors with all assistance reasonably requested by Talyst for purposes of providing support, including without limitation, adequate access to the applicable Installation Site, Equipment and Software during or after Customer's business hours, as the case may be, and the ability to have high speed remote access to the all of the equipment on which the Software is operating at all times. On-site visits required because of Customer's lack of high speed remote access will be charged to Customer. Customer will document and promptly report to Talyst all detected errors or malfunctions of the Equipment or Software with sufficient detail to enable Talyst to reproduce or recreate the nonconformance. Customer will take all necessary or recommended actions to correct or address such errors or malfunctions within a reasonable time after such actions have been communicated to Customer by Talyst. Customer will be solely responsible for (i) providing appropriate supervision and management of the use of the Equipment and Software by its personnel and agents and (ii) the implementation of any backup facilities and/or plans for all computer programs and data in the event of errors or malfunction of the Software or Equipment. Support for Browser and Internet connections is Customer's responsibility. Talyst will provide Service Bulletins which may contain procedures to solve common problems, Customer agrees to comply with applicable items provide in Service Bulletins. Support Limitations. Talyst will be under no obligation to provide any Support hereunder due to errors, malfunctions or defects arising from: (i) abuse, neglect or misuse; (ii) use of unauthorized parts or failure to maintain the Equipment in accordance with Talyst' s written instructions (including without limitation, any relevant user's manuals and documentation and Support Bulletins); (iii) installation, configuration, relocation or re-installation of the Equipment or Software by anyone other than Talyst; (iv) unauthorized modifications, enhancements or additions made by anyone other than Talyst, (v) causes other than ordinary use under normal conditions, including without limitation, accident, fire or water damage, neglect, air conditioning failure or humidity control failure; (vi) failure by Customer to put in place and maintain the Site Requirements; (vii) use of the Equipment or Software with any equipment, accessories, components, consumables or software not provided by Talyst hereunder specifically for use therewith (unless previously approved in writing by Talyst); (viii) failure of Customer to install and use updates of the software provided by Talyst; (ix) user created reports; or, (x) use of a canister for any medication other than the manufacturer-specific medication for which the canister was built. Any services provided by Talyst with respect to any of the foregoing exclusions or for any other cause that is not attributable to Talyst will be billed to Customer at Talyst' s then current rates for such services. Support services are not provided for barcode scanners and UPS's
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/MuVAMC623/MuVAMC623/VA25615Q1070/listing.html)
 

Document(s)

Attachment
 

File Name: VA256-15-Q-1070 VA256-15-Q-1070.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2278586&FileName=VA256-15-Q-1070-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2278586&FileName=VA256-15-Q-1070-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Department of Veteran Affairs - VHA;Oklahoma City VAMC;921 N.E. 13th Street;Oklahoma City, OK

Zip Code: 73104
 

Record

SN03857461-W 20150828/150827000347-97f857fa076370e94579254f03a16deb (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

---

| FSG Index  |  This Issue's Index  |  Today's FBO Daily Index Page |