SOLICITATION NOTICE
D -- OPTION - T-Metrics Software Renewal
- Notice Date
- 9/24/2015
- Notice Type
- Presolicitation
- Contracting Office
- BLDG 29718 Windship Hall 3rd Floor, Fort Gordon, GA 30905
- ZIP Code
- 30905
- Solicitation Number
- W91249-15-T-TMETRICS_01
- Response Due
- 9/24/2015
- Archive Date
- 3/22/2016
- Point of Contact
- Name: Client Services, Title: Client Services, Phone: 1.877.933.3243, Fax: 703.422.7822
- E-Mail Address
-
Clientservices@fedbid.com;
- Small Business Set-Aside
- N/A
- Description
- Bids are being solicited under solicitation number W91249-15-T-TMETRICS_01. This announcement constitutes the only solicitation; bids are being requested and a written solicitation will not be issued. The solicitation is issued as an invitation for bids (IFB), unless otherwise indicated herein.If your company can provide the product/services listed on the solicitation and comply with all of the solicitation instructions, please respond to this notice. To view the specifications, please go to www.FedBid.com and reference Buy No. 765065. Army CHESS Bids Only: Sellers bidding on this opportunity MUST have the items requested on an existing Army CHESS contract. The contract must either be in the Seller's name or the Seller must be able to document its ability to act as an agent of a partner's contract. Sellers must not bid more than their applicable contract ceiling price, excluding the FedBid Fee, for contract-specific items. Sellers may offer Open Market items only in accordance with the approved Terms and Conditions of their respective Army CHESS contract AND upon approval from the soliciting contracting officer. This requirement is unrestricted and only qualified sellers may submit bids.The solicitation pricing on www.FedBid.com will start on the date this solicitation is posted and will end on 2015-09-24 17:00:00.0 Eastern Time or as otherwise displayed at www.FedBid.com.FOB Destination shall be FORT GORDON,, GA 30905 The MICC Fort Gordon requires the following items, Exact Match Only, to the following: Base Period of Performance: 09/16/2015 - 09/15/2016 LI 001: TM-ACD-EXSSS-REN Covering 72 Ports Base Extended Hours Software Subscription Service Renewal Renewal of Extended Hours Software Subscription Service(SSS) to support the T-Metrics Automated Call Distribution (ACD) System software. The Extended Hours SSS provides customer full access to the T-Metrics home page logon and password-protected areas which provide the following: The latest version of maintenance releases; New feature version releases of the application code; The latest version of the manuals; Documents describing bug fixes and new features; Online training of new agents; Telephone support during extended working hours of 8am to 10pm EST daily; Extension of hardware warranty on T-Metrics provided equipment only; Discount off the cost of new T-Metrics ACD hardware purchased to replace existing T-Metrics hardware; Changes to existing ACD menus; 24/7 emergency number for T-Metrics-defined emergencies POP September 16, 2015 through September 15, 2016 (BASE YEAR), 12, MONTHS; Option 1 Period of Performance: 09/16/2016 - 09/15/2017 LI 001: TM-ACD-EXSSS-REN Covering 72 Ports Base Extended Hours Software Subscription Service Renewal Renewal of Extended Hours Software Subscription Service(SSS) to support the T-Metrics Automated Call Distribution (ACD) System software. The Extended Hours SSS provides customer full access to the T-Metrics home page logon and password-protected areas which provide the following: The latest version of maintenance releases; New feature version releases of the application code; The latest version of the manuals; Documents describing bug fixes and new features; Online training of new agents; Telephone support during extended working hours of 8am to 10pm EST daily; Extension of hardware warranty on T-Metrics provided equipment only; Discount off the cost of new T-Metrics ACD hardware purchased to replace existing T-Metrics hardware; Changes to existing ACD menus; 24/7 emergency number for T-Metrics-defined emergencies POP September 16, 2016 through September 15, 2017 (OPTION YEAR 1), 12, MONTHS; Option 2 Period of Performance: 09/16/2017 - 09/15/2018 LI 001: TM-ACD-EXSSS-REN Covering 72 Ports Base Extended Hours Software Subscription Service Renewal Renewal of Extended Hours Software Subscription Service(SSS) to support the T-Metrics Automated Call Distribution (ACD) System software. The Extended Hours SSS provides customer full access to the T-Metrics home page logon and password-protected areas which provide the following: The latest version of maintenance releases; New feature version releases of the application code; The latest version of the manuals; Documents describing bug fixes and new features; Online training of new agents; Telephone support during extended working hours of 8am to 10pm EST daily; Extension of hardware warranty on T-Metrics provided equipment only; Discount off the cost of new T-Metrics ACD hardware purchased to replace existing T-Metrics hardware; Changes to existing ACD menus; 24/7 emergency number for T-Metrics-defined emergencies POP September 16, 2017 through September 15, 2018 (OPTION YEAR 2), 12, MONTHS; Solicitation and Buy Attachments ***Question Submission: Interested offerors must submit any questions concerning the solicitation at the earliest time possible to enable the Buyer to respond. Questions must be submitted by using the 'Submit a Question' feature at www.fedbid.com. Questions not received within a reasonable time prior to close of the solicitation may not be considered.*** For this solicitation, MICC Fort Gordon intends to conduct an online competitive reverse auction to be facilitated by the third-party reverse auction provider, FedBid, Inc. FedBid has developed an online, anonymous, browser based application to conduct the reverse auction. A Seller may submit a series of pricing bids, which descend in price during the specified period of time for the aforementioned reverse auction. MICC Fort Gordon is taking this action in an effort to improve both seller access and awareness of requests and the agency's ability to gather multiple, completed, real-time bids.All responsible Sellers that respond to this solicitation MUST submit the pricing portion of their bid using the online exchange located at www.FedBid.com. There is no cost to register, review procurement data or make a bid on www.FedBid.com.Sellers that are not currently registered to use www.FedBid.com should proceed to www.FedBid.com to complete their free registration. Sellers that require special considerations or assistance may contact the FedBid Helpdesk at 877-9FEDBID (877-933-3243) or via email at clientservices@fedbid.com. Sellers may not artificially manipulate the price of a transaction on www.FedBid.com by any means. It is unacceptable to place bad faith bids, to use decoys in the www.FedBid.com process or to collude with the intent or effect of hampering the competitive www.FedBid.com process.Should Sellers require additional clarification, contact FedBid at 877-9FEDBID (877-933-3243) or clientservices@fedbid.com. Use of FedBid: Buyers and Sellers agree to conduct this transaction through FedBid in compliance with the FedBid Terms of Use. Failure to comply with the below terms and conditions may result in offer being determined as non-responsive. "Wherever the words ""offer"", ""proposal"", ""offerors"", or similar terms are used in this solicitation, they shall be read to mean ""quote"", ""quotation"", ""quoter"", ""vendor"" or similar corresponding term to reflect that this solicitation is a request for Quotations, not a Request for Proposals or an Invitation for Bids." New equipment ONLY. NO remanufactured or used products. NO "GREY" market items. Bid MUST be good for 30 calendar days after submission FOB Destination CONUS (CONtinental U.S.) No partial shipments unless otherwise specified at time of order. This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to applicable regulations and guidelines. Registration information can be found at www.sam.gov. The following DFARS clauses are applicable under DFAS 252.212-7001: 252.225-7001, Buy American Act and Balance of Payments Program; 252.211-7003 ITEM IDENTIFICATION AND VALUATION (JUN 2005); 252.246-70000 Material Inspection and receiving Report and Army Electronic Invoicing Instructions; 252.204-7012 Safeguarding of Unclassified Controlled Technical Information In accordance with DFARS 252.232-7003, ?Electronic Submission of Payment Requests and Receiving Reports?, the contractor shall submit their payment request electronically using the Wide Area Workflow (WAWF). The WAWF website is located at https://wawf.eb.mil. There is no charge to use WAWF. Contractors must register to use WAWF at this website and ensure an electronic business point of contact (POC) is designated in the Central Contractor Registration site at http://www.ccr.gov within ten (10) calendar days after award of this contract. Contractor training is available at the website Home Page, under ?about WAWF?. Contractors may contact the WAWF Customer Support for assistance toll free at 866-618-5988; commercial: 801-605-7095; Fax commercial: 801-605-7453 or CSCASSIG@CSD.DISA.MIL NAICS Code _____ must be present in vendor SAM account prior to contract award
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/62489cd044d68436780c47e9984513bf)
- Place of Performance
- Address: FORT GORDON,, GA 30905
- Zip Code: 30905
- Zip Code: 30905
- Record
- SN03901823-W 20150926/150924235433-62489cd044d68436780c47e9984513bf (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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