MODIFICATION
D -- Next Generation Desktop (NGD) - Solicitation 1
- Notice Date
- 12/29/2015
- Notice Type
- Modification/Amendment
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of Health and Human Services, Centers for Medicare & Medicaid Services, Office of Acquisition and Grants Management, 7500 Security Blvd., C2-21-15, Baltimore, Maryland, 21244-1850
- ZIP Code
- 21244-1850
- Solicitation Number
- HHSM-500-2016-RFP-0004
- Response Due
- 2/17/2016 11:00:00 AM
- Point of Contact
- Elliott Sloan, Phone: 410-786-0320, Deborah S. Lester, Phone: 410-786-5136
- E-Mail Address
-
elliott.sloan@cms.hhs.gov, deborah.lester@cms.hhs.gov
(elliott.sloan@cms.hhs.gov, deborah.lester@cms.hhs.gov)
- Small Business Set-Aside
- N/A
- Description
- Next Generation Desktop Next Generation Desktop Next Generation Desktop Next Generation Desktop CMS intends to award a contract to support the Next Generation Desktop (NGD). The NGD is a Customer Relations Management (CRM) system which has been designed to provide a single front-end interface for call center Customer Service Representatives (CSRs) to address beneficiary needs, and assist Federally Facilitated Marketplace (FFM) consumers. It operates as the core application that drives all communication channels supporting the Virtual Contact Center Strategy (VCS). The contractor will continue operations, maintenance, enhancement, and performance of the NGD application and other identified integration systems and backup supporting applications ensuring it continues to meet all current requirements, standards, as well as future requirements introduced by changing business needs, national program missions and strategies, as well as legislative mandates This procurement is a full and open competition. The period of performance will be a transition period plus nine (9) one-year options. The NAICS code applicable to this procurement is 541512 (Computer Systems Design Services) with a size standard of $27.5 million in average annual receipts. Please note: To be eligible for award the offeror shall have attained CMMI-DEV v1.3 Level 4 by time of award. The offeror shall be appraised by an independent Standard CMMI Appraisal Method for Process Improvement (SCAMPI) Class A Lead Appraiser. The appraisal shall demonstrate that the business unit proposing as the prime contractor has been appraised at CMMI-DEV v1.3 Level 4 by time of award. CMMI-DEV v1.3 Level 4 (staged or continuous) is the minimum CMMI APPRAISED level of process maturity the offeror must obtain.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/HCFA/AGG/HHSM-500-2016-RFP-0004/listing.html)
- Place of Performance
- Address: 7500 Security Blvd., Baltimore, Maryland, 21244, United States
- Zip Code: 21244
- Zip Code: 21244
- Record
- SN03979332-W 20151231/151229234030-7e5d2bf6279faafaf089ce1b8965cbc4 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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